BCA – Innovation Bank
BCA develops a culture of innovation from the employees ideas and observation of internal business processes, which is designed to increase our customers’ satisfaction.
The learning culture is developed formally through an independent learning process in groups of Communities of Practice (COP), as the media for employees to share their knowledge and skills, meanwhile for leaders there
CoP is one part of the knowledge initiative in management in BCA, which began in 2009. Kaizen has been a working indicator for every leader, every working unit must apply projects each year.
Every year BCA hold its annual BCA Innovation Awards (BIA), which is a continuous improvement (Kaizen) competition and the idea is from CoP. From the BIA in
gathered. This figure has increased than last years, which gathered 681 projects.
Protection and Equality
BCA also strives to provide protection to all employees in their working place. Related to the protection of employees, BCA has developed some policies in which the purpose is to guarantee the rights and employment norms for each employee, which includes the following:
a. Strategic Company transparency policy in the field of employment
The employees are able to access employment policies, including the hiring, promotion system, and also online remuneration.
b. Transparency of information for employees
There are various platforms to deliver internal communication, from official correspondence, which includes handbill, e-mail broadcast, internal magazine (InfoBCA printed version and digital), call service Halo SDM, CoP (Community of Practice), and other media. BCA is also developing a communication tool through Facebook account called “Semua Beres”, video sharing tool (MyBCA) and other tools.
BCA also applies technology through the HC Inspire application, which provides easy access to facilities for employees including MyChat, MyGuide, MyMedical, MyStatus, MyLearning, MyTransaction, dan MyContacts.
c. Labor Union
The Labor Union in the Company’s environment has been present since 2000, the Labor Union is maintained independently by employees and is facilitated fully by the Company. The Labor Union is a strategic partner in maintaining Industrial Relations that are able to create enhanced productivity, which is useful for both sides.
The Company provides complete freedom to the employees to join in the Labor Union according to the rules and regulations applied.
d. Collective Labor Agreement
A Collective Labor Agreement is made and reviewed in order to better develop Industrial Relations, which are conducive and productive.
In 2019, BCA management and the BCA labor union entered into a new deal to apply the cooperation agreement for the 2019-2021 period.
100% of BCA’s permanent employees’ rights and obligations are protected through this PKB.
[102-41]
100 %
Employees bound to the cooperation agreement
78.77 %
Employees as a member of the Labor Union (as of 31 August 2018)
6
The Labor Union in the BCA environment
e. Work Health and Safety
BCA provides additional focus when creating a safe working environment in the BCA offices, through developments and working room settings, which includes:
• Appropriateness and feasability of facilities in work environment
• Cleanliness of the working environment
• Accord of the working room setting
• Precision in the placement of working tools
• Completeness and advisability of security tools.
BCA have applied our Business Continuity Plan (BCP), which forms a part of mitigation risk including work safety. Maintaining this aspect is coordinated by the Risk Management Working Unit located in the central office with regional offices covering all BCA branch offices across Indonesia.
To maintain the awareness and skill concerning Healthy and Safety in the Workplace, every employee must receive socialization, training, and drills every year. Some of the training for tall building evacuation training, fire or earthquake disaster, has been conducted in the regional and branch offices. An early warning is also provided to the employees through an Android application so as to raise the awareness and prevent any accidents. [103-2]
Beginning in 2014, BCA has performed internal assessments of the regional and branch offices concerning the readiness and responsiveness to prevailing emergency criteria. The result is then used as a reference for every bank office to ensure their places of work meet all the standards and to remedy and deficiencies.
In the aspect of health, BCA has implemented a health program for the employees which covers facility, insurance, and health education. The Health facility that BCA provides for employees includes the following: vaccination, inpatient, outpatient, maternity, optometry, dental, laboratory check-up, medical check-up and also Pap smear.
BCA facilitates the employees and their families to be members of BPJS health. Therefore, BCA has opened the BPJS registration collectively for the employees and their family members up to a maximum of 5 persons, with the related employee included. BCA also actively socializes health awareness.
Adopting a holistic approach towards maintaining Work Safety and Health, throughout 2018 there was no work accidents in the Company environment. [403-2]
f. Employment Complaint Mechanism
The Bank is fully committed to maintain communication with the employees, through various mediums, one which is Halo SDM (66900) which is accessible to employees in order to receive information concerning employment or Industrial Relations. This medium is accessible through the call network of BCA internal, with the security of confidentiality of all data and information provided to/by the caller.
Comparison of New Employee Salaries at the Lowest Level as compared to Regional
Minimum Wages
1.45 : 1
Remuneration and Work-life Balance
Development of Human Resources is performed both continuously and in balance with the improvement of employees’ prosperity as the medium to further develop the feeling of comfort and pride from the employees toward BCA.
BCA provides compatible remuneration as a reward for the employees in maintaining and increasing their performance based on the targets achieved, which were established. BCA is also compliant with all wage regulations applied in Indonesia.
Beside salary and allowance, BCA also provides extra bonuses like BCA shares with the purpose of raising the sense of belonging and ownership toward the Company. Shares will be distributed to permanent employees based on their performance over a certain period. [401-2]
BCA is also facilitating various activities to fulfill the employees’ personal demands through group activities in order to support their hobbies and personal interests aside from their working routines. This community performs activities including photography, fishing, cycling, wayang culture lover, music, mountain climbing, and others.
Getting close to retirement, BCA conducts a preparation program for employees who are into the retirement age through training related to health, financial management, skills training, and others.
Employee Management Evaluation [103-3]
BCA realizes that to provide the best service to our customers, it is required that employees are first engaged with another team member, cross team, and with the Company. Therefore, BCA is focused on further developing a positive working culture in the BCA internal team through the Team Engagement (TE) program.
BCA has been developing the TE program together with Gallup since 2011. Its Process began with an internal survey and then through the implementation of an improvement and evaluation program by using a score card. The TE helps BCA employees to engage faster with their working environment so they feel comfortable working in BCA and hence they tend to be more productive in their shift.
Strong Engagement, competencies development, performance-based culture, career opportunities, which are in balance with work life are required to create a solid team of BCA employees who are committed and achieving well. The employee cycle is well kept and the Company is then able to concentrate on growth.