an apprenticeship report siak regency tourism office

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AN APPRENTICESHIP REPORT SIAK REGENCY TOURISM OFFICE

In Partial Fulfillment of a Three-Year Diploma English Study Program of State Polytechnic of Bengkalis

MELINDA SAFITRI REG. NUMBER: 5203181098

ENGLISH STUDY PROGRAM LANGUAGE DEPARTMENT

STATE POLYTECHNIC OF BENGKALIS

2021

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ii

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Alhamdulillah, thanks to Allah Subhanahuwwa and mercy the writing of this apprenticeship report at can be finished.

Apprentice implement and ge the writing process guide and instructions.

1. Johny Custer, ST,MT as the Director of State Polytechnic of Bengkalis.

2. Rionaldi, M.Pd as the Head of Languange Department.

3. Ari Satria, M.Pd.B.I 4. Aswandi, M.Pd as

Communication Study Program.

5. M. Sabri, M.Par, M.Rech 6. Diah Paramita Sari, M.Pd 7. Efendi, S.Pd as the

8. All Lecturers of English Study Program.

9. Suparion and Nurhayati as my parents who gave their support, prayer and motivation in writing this report.

10. All Staffs at Siak Palace and friends of English Study Program.

Although report is still im and comments ar this report will be

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ACKNOWLEDGEMENT

Alhamdulillah, thanks to Allah Subhanahuwwa Ta'ala for

the writing of this apprenticeship report at Siak Regency Tourism Office eship is an activity done by students at cer

et knowledge and skill. During the apprent

ss, there were many people involved in giving support, help, advice, guide and instructions. Therefore, the writer would like to say m

Johny Custer, ST,MT as the Director of State Polytechnic of Bengkalis.

Rionaldi, M.Pd as the Head of Languange Department.

Ari Satria, M.Pd.B.I as the Head of English Study Program.

Aswandi, M.Pd as the Head English for Business and Professional Communication Study Program.

M. Sabri, M.Par, M.Rech as the coordinator of the apprenticeship Diah Paramita Sari, M.Pd as the advisor of the apprenticeship

as the supervisor at Siak Regency Tourism Office.

All Lecturers of English Study Program.

and Nurhayati as my parents who gave their support, prayer and motivation in writing this report.

All Staffs at Siak Palace and friends of English Study Program.

ugh the writer has given the best efforts to min mperfect and needs more revisions. Therefore re accepted to improve the next writing. Fin e beneficial for the readers and the other stud Bengk

MELINDA SAFITRI Reg. Nu

a'ala for giving His blessing Siak Regency Tourism Office rtain organizations to ticeship activity until there were many people involved in giving support, help, advice,

many thanks to:

Johny Custer, ST,MT as the Director of State Polytechnic of Bengkalis.

Study Program.

the Head English for Business and Professional apprenticeship report.

apprenticeship report.

Siak Regency Tourism Office.

and Nurhayati as my parents who gave their support, prayer and All Staffs at Siak Palace and friends of English Study Program.

nimize the errors, this e, any kind of advice nally, the writer hopes udents.

gkalis, March 23^rd, 2021 Writer

MELINDA SAFITRI Number: 5203181098

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v

TABLE OF CONTENT

TITLE SHEET ………... i

APPROVAL SHEET ………. ii

ACCEPTANCE SHEET ……… iii

ACKNOWLEDGEMENT ………. iv

TABLE OF CONTENT ………. v

LIST OF FIGURE ……….. vii

LIST OF TABLE ……… viii

LIST OF APPENDIX ………. ix

CHAPTER 1 INTRODUCTION 1.1 Background of Apprenticeship ……...……… 1

1.2 Purpose of the Apprenticeship ………...…… 2

1.3 Significance of the Apprenticeship ……...……….. 2

1.3.1 Significance for the Apprentice .……...…………..…. 2

1.3.2 Significance for State Polytechnic of Bengkalis ...… 2

1.3.3 Significance for the Office ...………...……. 3

CHAPTER 2 GENERAL DESCRIPTION OF THE COMPANY 2.1 Office History ………...………...……… 4

2.2 Vission and Mission ………...……… 4

2.2.1 Vission ………...……….. 4

2.2.1 Mission ………...……….. 5

2.3 Kind of Business ………...……….…… 5

2.4 Organizational Structure ………...………. 6

2.5 Document Used for activities ………...……….. 11

CHAPTER 3 SCOPE OF THE APPRENTCESHIP 3.1 Job Description ………....……...……….. 12

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vi

3.2 Working Procedure ………....…...….…...………. 12

3.3 Document Used Operational ……..……...……...…....….…….17

3.4 Place of Apprenticeship ……….……….…...…....……. 18

3.4 Kind and Description of Apprenticeship ………..…...…… 18

CHAPTER 4 CONCLUSION AND SUGGESTION 4.1 Conclusion ……….………...….………....………….. 28

4.2 Suggestion .………...……….………...………... 29 APPENDICES ……….……….……... 3 0

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LIST OF FIGURE

Figure 2.1 The Siak Regency Tourism Office ... 4

Figure 2.2 Tourism Industry Destinations Organizational Structure....7

Figure 3.1 Steps of Guiding Visitors ... 13

Figure 3.2 Guiding the Students ... 14

Figure 3.3 Steps of Filling Guest Book ... 14

Figure 3.4 Guest Book ... 15

Figure 3.5 Steps of Writing an Inventory List ... 15

Figure 3.6 Inventory List ... 16

Figure 3.7 Re-data Inventory List ... 16

Figure 3.8 Take a Picture at Jug ... 17

Figure 3.9 Steps of Registering the Results of the Collector ... 17

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LIST OF TABLE

Table 3.1 Agenda of Activities of the First Week ..….………... 19 Table 3.2 Agenda of Activities of the Second Week ...…….…………. 20 Table 3.3 Agenda of Activities of the Third Week …..……….. 21 Table 3.4 Agenda of Activities of the Fourth Week ….……….. 22 Table 3.5 Agenda of Activities of the Fifth Week ..….………... 23 Table 3.6 Agenda of Activities of the Sixth Week ..….…...……...….... 24 Table 3.7 Agenda of Activities of the Seventh Week …....….……….... 25 Table 3.8 Agenda of Activities of the Eighth Week ..….……...………. 26 Table 3.9 Agenda of Activities of the Ninth Week ..….……...……..…. 27

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LIST OF APPENDIX

Appendix A Guest Book ………....…….……….……...……... 30

Appendix B Inventory List ……….………....……...…… 31

Appendix C Official Travel Warrant Letter ………...………. 32

Appendix D Ticket ………...…. 33

Appendix E Damage Data In Siak Palace …………...…………... 34

Appendix F Rivision List ……….…...……... 35

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1

CHAPTER I INTRODUCTION

1.1 Background of Apprenticeship

Apprenticeship is a program to get essential skills and recognized qualifications. The program runs by combining classroom learning and job training to create a skillful and qualified person for workplace. Skills and qualifications are available for various careers and occupations with different levels of apprentices. The level of apprentices is including entry level, supervisor level, and manager level. Every level of apprentices is trained by professionals and the time needed depends on skill and ability of the apprentices. A successful apprenticeship will build a great achievement in workplace.

State Polytechnic of Bengkalis is a vocational high education institution that has eight departments including Naval Architecture, Mechanical Engineering, Electrical Engineering, Civil Engineering, Language, Business Administration, Information Technology, and Maritime. There are two compulsory graduation requirements for students at State Polytechnic of Bengkalis, they are apprenticeship and final project. Apprenticeship is supposed to do in organizations that proper to the student's background. This program also ensure the students has the capability of adaptation, has work ethic, and responsible especially in the world of business. Besides, apprenticeship gives a lot of experience and knowledge for students.

English Study Program is one of study program of State Polytechnic of Bengkalis under Language Department. The student of English Study Program are prepared to have competencies which: the fisrt is able to communicate in English (oral and written), then able to manage, operate, Understand professional ethics, and Mastering public speaking.

Apprenticeship was conducted in Siak Regency Tourism Ofice. It located Jl.

Sri Kembayat, Mempura District. The apprenticeship meant to apply and fulfill the competency of the students. For this reason, the writer chooses and

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2 got the opportunity to do an internship at the Siak Regency Tourism Office was done from January 04^th until March 05^th, 2021 at Tourism Industry Destinations as a Staff at the Siak Palace (Asserayah Hasyimiah Palace). It was chosen because The Siak Regency Tourism Office to attract tourist visits and to increase regional budget revenues from the tourism sector, especially at the Siak Palace.

Furthermore, writer can implement to be a Guide skill, Communication skills, and also improve her knowledge of the History of the Siak Palace.

1.2 Purpose of the Apprenticeship

The purposes of the apprenticeship as follows:

1. To find out kinds of jobs done in The Destination Sector of The Siak Regency Tourism Office.

2. To find out working procedures applied in The Destination Sector of The Siak Regency Tourism Office.

3. To find out documents used Operational in The Destination Sector of The Siak Regency Tourism Office.

1.3 Significance of the Apprenticeship 1.3.1 Significance for the Apprentice

Apprenticeship gives a chance for the apprentice to implement knowledge that already learnt and get knowledge especially related to English. The apprentice knows how to speak with other people ( Public Speaking) and make people interest.

1.3.2 Significance for State Polytechnic of Bengkalis

Apprenticeship helps Polytechnic to prepare and generate skillful students that are ready to work field once they finish their study. Therefore, the apprenticeship can strenghten the cooperation and socialization between State Polytechnic of Bengkalis and Siak Regency Tourism Office.

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3 1.3.3 Significance for the Office

Apprenticeship gives The Siak Regency Tourism Office a chance to help and sharpen students’ skills. In addition, this program is an opportuniy for the office to promote image and perspective of the office towards public.

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4

CHAPTER II

GENERAL DESCRIPTION OF THE OFFICE

2.1 Office History

The Siak Regency Tourism Office is a regional work unit (SKPD) which is engaged in the task of tourism and has a duty to assist the Siak government in carrying out its duties in the tourism sector in Siak Regency. However, this is intended so that the tourist attraction that so many Siak possesses can be recognized by the people of Riau, Indonesia and abroad with the aim of increasing the regional revenue budget from the tourism sector. There are many tourist objects to increase tourist attraction, one of which is the Siak Palace, the Dutch Tangsi, the Coastal Datuk House, the High Density Hall and so on. The area of the head of the Siak Regency Tourism Office is located at Jl. Sri Kembayat, Mempura District.

In implementing the policies and priority programs of the Siak Regency Government, the Tourism Office will carry out development, guidance and supervision in the tourism sector in order to realize Siak Regency as an advanced tourism area while adhering to the Malay culture which is closely related to religiosity. The tourism sector has an important meaning for the regional economy.

The Tourism Office seeks to optimize the use of tourism resources to boost economic growth, increase employment opportunities and local and community income.

Source : Personal Data

Figure 2.1

The Siak Regency Tourism Office

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5 2.2 Vision and Mission

2.2.1 Vision

The vision of the Siak Regency Tourism Office for 2016-2021 is the vision of the Siak Regency Government, namely: "The realization of advanced and prosperous Siak Regency in a religious and cultured Malay community environment and making Siak Regency a tourism destination in Sumatra."

2.2.2 Mission

The mission of the Siak Regency Tourism Office are as follow :

1. To build and develop tourism destinations that are competitive, attractive and have high selling value.

2. To improve and pursue tourism marketing at the national and international levels in a sustainable manner.

3. To build and improve competent and competitive Human Resources for Tourism and Creative Economy.

2.3 Kind of Business

The Tourism Office Siak Regency is a technical agency under and responsible to the Siak Regent. The Siak Regency Government through the Tourism Office to continue to promote existing tourism so that it continues to grow and develop.

There are several events and main tasks in the tourism sector as follow:

1. Tour De Siak

The Tour De Siak Event is an annual bicycle racing agenda held in Siak Regency which is attended by national and international racers. This event is one of the government's programs in promoting Siak as a center for national and international tourist destinations. Tour de Siak was first held in 2013, seeing the great impact felt by the Siak community, this The Tour De Siak Event indirectly improved the Siak economy. It is a sport tourism which is the pride of Siak Regency.

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6 The Tour De Siak Event is usually held in September every year, in this The Tour De Siak it is not only a bicycle racing event, but there are several agendas to support the success of the de Siak tour including: Fun Bike, Healthy Walk, Travel Photo Festival and so on. The purpose of the event is to promote local tourism.

2. The Siak Festival

The Siak Festival is a festival that is held to commemorate the anniversary of Siak Sri Indrapura City, this festival is held every year precisely in October by the Siak Regency Government, with various kinds of performances typical of Malay culture. As we know, Siak Regency has been known as an area that is rich in invaluable cultural heritage.

3. The Siak International Serindit Boat Race

The Siak International Serindit Boat Race or Dragon Boat Siak is an annual agenda of the Siak Regency Government in promoting all tourism in Siak Regency with a special target of increasing the number of tourists coming to Siak.

2.4 Organizational Structure

There are several departments in the Siak Regency Tourism Office such Secretariat, Tourism Industry Destinations, Tourism Marketing Sector, Tourism Resources Development and Creative Economy Sector. The writer get a chance to implement her knowledge that already learnt in Tourism Industry Destinations, especially at The Siak Palace (Asserayah Hasyimiah). The Organizational structure can be seen in the figure below:

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7 Organizational Structure Tourism Industry Destinations

Figure 2.2

Tourism Industry Destinations Organizational Structure

Destination and Tourism Industry Arie Darmawan, S.IP

NIP. 19800131 200312 1 010

Section of Strategic Area Management and Tourism

Destination Efendi, S.Pd

NIP. 19680207 199802 1 005

Section of Tourism Attraction Management and to Establishment

of Tourism Business Registers Hj. Eka Susanti, SH NIP. 19660108 198803 2 002

Tourism Facilities and Infrastructure Section

Febritama Mamira, ST NIP. 19840205 201001 1 023 Head of office

Dr.H. Fauzi Azni, M.Si NIP. 19680414 198810 1

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8 Each of the job position in organizational structure has its own responsibility and duty to reach the goals of its organization. These are the description of each position:

1. Head of Office

1) The head of the Tourism Office has the task of assisting the Regent in carrying out government affairs which become the regional authority in the tourism sector.

2) In carrying out the tasks referred to in paragraph (1), the Head of Office carries out functions:

a. Organizing the formulation of managerial and technical policies at the Secretariat, Field, Technical Implementing Unit (UPT) and functional positions within the service environment;

b. Carrying out managerial and technical duties at the Secretariat, Field, Technical Implementing Unit (UPT) and functional positions within the service environment;

c. Conducting monitoring, evaluation and reporting of managerial and technical duties at the Secretariat, Division, Technical Implementing Unit and Functional Positions within the office; and d. The implementation of other functions given by the leadership,

either in writing or orally, in accordance with the authorities and areas of duty and function in the framework of smooth execution of duties.

2. Destination And Tourism Industry

1) The Head of the Destination and Tourism Industry Division has the task of planning operationalization, assigning tasks, provide guidance, supervise, organize, evaluate, and report on the implementation of duties in the Destination and Tourism Industry Sector.

2) In carrying out the tasks referred to in paragraph (1), the Head of the Tourism Destination and Industry Division, has the following functions:

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9 a. Preparation of field work plans and programs;

b. Coordinating the work program of each section;

c. Coordinating the Section Heads within the Destination and Tourism Industry Sector;

d. Performance appraisal of subordinates;

e. Giving instructions to the Section Head and subordinates;

f. Coordinating, fostering, compiling program plans for the Determination and Development of Destinations, Strategic Areas and the Tourism Industry;

g. Coordinating the preparation of plans for the management of tourist attractions, strategic areas and tourism destinations;

h. Conducting studies, assessments in the framework of developing and managing tourist attractions, tourist destinations;

i. Implementation of Intrent Control; and

j. The implementation of other functions given by the leadership, either in writing or orally, in accordance with the authorities and areas of duty and function in the framework of smooth execution of duties.

3. Section Of Tourism Attraction Management And To Establishment Of Tourism Business Registers

The Head of the Section for Management of Tourist Attractions and the Establishment of a Tourism Business Registration Certificate has the following duties:

a. Compiling a section work program plan;

b. Providing instructions to subordinates;

c. Assessing the work performance of subordinates;

d. Compiling a tourist attraction management plan;

e. Carrying out data collection and identification of conditions of potential tourist attractions;

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10 f. Carrying out technical guidance on the management of tourist

attractions;

g. Carrying out monitoring and evaluation of the implementation of the tourism attraction management;

h. Doing update and inventory of the list of tourism businesses;

i. Compiling materials for implementing performance synergy with other tourism stakeholders in the framework of implementing tdup determination;

j. Carrying out socialization and technical guidance on the application of standardization and tdup;

k. Carrying out the recommendation process for the basic requirements of the tourism business classification / reclassification;

l. Carrying out the process of legal action against violations of the tourism business in accordance with the provisions of the applicable laws;

m. Carrying out monitoring and evaluation, control and supervision of the implementation of programs and activities; and

n. Carrying out other tasks given by the leadership, either in writing or orally, in accordance with the authority and areas of duty and function in the framework of smoothness.

4. Tourism Facilities And Infrastructure Section

The Head of the Tourism Facilities and Infrastructure Section has the following duties:

a. Compiling a plan of activities section;

b. providing instructions to subordinates;

c. Assessing the work performance of subordinates;

d. Compiling a work plan for the tourism facilities and parsarana section;

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11 e. Collecting and process data to analyze the development, procurement, maintenance, maintenance of tourism facilities and infrastructure;

f. Compiling and implement technical guidance guidelines regarding the construction, procurement, maintenance, maintenance of tourism facilities and infrastructure;

g. Carrying out the construction, maintenance, maintenance and procurement of tourism facilities and infrastructure based on media, science and technology;

h. Implementing an internal control system;

i. Reporting the results of implementation of duties to the head of the division; and

j. Carrying out other tasks given by the leadership, either in writing or orally, in accordance with the authorities and areas of duty and function in the context of smooth execution of duties.

2.5 Document Used for Activity

There are several documents used for activity while doing Apprenticeship, as follows:

1. Daily Income Results form 2. Inventory form

3. Guest book

4. Official Travel Warrant letter.

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CHAPTER III

SCOPE OF APPRENTICESHIP

3.1 Job Description

Apprenticeship began on january 04^th until march 05^th, 2021 at The Siak Regency Tourism Office. The working hour devide into two shifts. On Tuesday and Thursday shift A, On Wednesday and Friday shift B. Meanwhile On Saturday, Sunday and Monday shifts A and B. Working hours are open from at 09.00 am to 17.00 pm.

There were kinds of main jobs during the apprenticeship at Tourism Industry Destinations, which are follows:

1. Being a Tour Guide 2. Being a Receptionist 3. Making an Inventory List

4. Documenting Visitor Activities at the Palace 5. Registering the Daily Income Results

3.2 Working Procedure

The working procedures are based on Standard Operating Procedure (SOP) of Siak Regency Tourism Office. Standard Operating Procedure is a guideline or reference for carrying out work tasks in accordance with the functions, work procedures and work systems of the relevant agency.

There were several working procedure which was conducted as the duties and explained as follow:

1. Being a Tour Guide

Being a Tour guide has a very important role in tourism activities. Tour guides are responsible for accompanying tourists and providing directions and guidance to tourists. Being a tour guide in the Siak Palace must be able to explain the origin of the Siak Kingdom and all the historical objects in it. Siak Palace has two floors. There were six rooms On the first floor. First, the visitors enter the living room where there are photographs of the King with

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13 his wife, the President of Soekarno and the testament of the Siak kingdom.

Second, the visitors were brought to the meeting room, there is a statue of the king with four tribal ancestors, and a statue of Sultan Syarif Hasyim whose eyes have diamonds. Third, the visitors were brought to the party room, there are items for grandeur events used by the king. Then, the visitors will be fascinated if they have entered the female guest room, because there are many items of crystal. After that, move on to the male guest room. The room was also used as a meeting room for the king with guests and accompanied by comet that are only two in the world. Last, the room contained the king's chair to watch over guests and headed to the second floor.

In addition, There are nine rooms on the second floor that function as resting places for the King and the guests of the palace. Where now every room has photos and paintings during the time of the Sultan Syarif Hasyim and Sultan Syarif Kasim II. However, there are many people being guided, such as students who are in Riau and from outside. Then lecturers from Andalas University, and other visitors from Medan, West Sumatra, Pekanbaru, Jakarta and other cities.

Figure 3.1 Steps of Guiding Visitors Explaining the photo of

Sultan Syarif Kasim II in the living room.

The visitors were brought to the meeting

room

Then, going to the party room

After that, They will enter the female guest

room (crystal room) Asking visitors whether

they want to go to the second floor or not.

Last, The visitors were brought to the male

guest room.

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14

Source : Personal Data Figure 3.2 Guiding the Students

2. Being a Receptionist

Before entering the palace, each visitors have to fill out the guest book provided by Siak Regency Tourism Office and ask visitors not to bring food or drink while inside the palace. There are some data to complete, such as Date, Name, Area of Origin, Occupation, Number of Visitors, and Signature.

Figure 3.3

Steps of Filling Guest Book Asking visitor to fill

out a date

Last, asking the visitor to sign the

guest book

After that, Filling the Area of Origin

Filling the Occupation Then, Filling the

Number of Visitors Filling the name

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15

Figure 3.4 Guest Book

3. Making an Inventory List

Making an inventory list is Record all items in the palace, such as filling in the name of the items, the inventory number, the number of items, the name of the room, and the condition of the items. Is it good or bad. Then put an inventory number on it. After that, it was handed over to the prosecutor's office. If not in accordance with the previous year's inventory will be asked to return for re-data collection.

Figure 3.5

Steps of Writing an Inventory List Checking and Writing

the name of the items

Writing the inventory number

Putting the inventory number on the items

After that, Writing the number of items Writing the name of

the room Writing the condition

of the items

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16

Source : Personal Data Figure 3.6 Inventory List

Figure 3.7 Re-data Inventory List

4. Documenting Visitor Activities at the Palace

Siak Palace is a tourist attraction to capture and document activities while there, because not everyone knows a good angle apart from the palace staff. Such as in the queen's mirror, the king's crown, the Throne Chair, the reflection mirror, the jug and so on. So that it makes visitors felt happy and want to come back in a different costume.

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17

Figure 3.8 Take a Picture at Jug

5. Registering the Daily Income Results.

Registering the Daily Income Results is filling in the number of tickets sold and the amount of income earned in one day. This form was private.

Figure 3.9

Steps of Registering the Daily Income Results

3.3 Document Used Operational

There were several documents used for operasional while doing Apprenticeship, as follows:

1. A Daily Income Results Form

The Daily Income Results form was the result of daily sales of tickets sold. So that you can see the income per day and the form is private.

filling the day and date

Calculating the number of tickets sold

(domestic adults, domestic children)

children)nghitung

Filling the signature

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18 2. Inventory Form

Inventory form was Record all items in the palace, such as fill out the name of the items, the inventory number, the number of items, the name of the room, and the condition of the item. Is it good or bad. Then put an inventory number on it. After that, it was handed over to the prosecutor's office. If not in accordance with the previous year's inventory will be asked to return for re-data collection.

3. Guest Book

Guest book was a book that have to filled in before entering the palace by visitors. There are some data to complete, such as Date, Name, Area of Origin, Occupation, Number of Visitors, and Signature.

4. Official Travel Warrant Letter.

An official travel warrant or SPPD was proof of spending money for official travel at state expense.

3.4 Place of Apprenticeship

The apprenticeship was started from January 04^th, 2021 until March 05^th, 2021. It was done at The Siak Regency Tourism Office at Tourism Industry Destinations as a Staff at the Siak Palace.

3.5 Kind and Description of the Activity

The daily activities in The Siak Regency Tourism Office can be seen in the tables below:

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19 Table 3.1

Agenda of Activities of the First Week of January (January 04^th - 10^th, 2021)

No Day/ Date Activity Place

1 Monday

January 4^th, 2021

1. Having introduction to staff at the Palace by supervisor.

2. Participating in a meeting of visitors from Palembang

Palace, Ticket counter and long palace.

2 Tuesday

January 5^th, 2021

1. Asking visitors to fill out the guest book

2. Learning the history of Siak Palace collection items with the guide

Palace

3 Wednesday January 6^th, 2021

1. Making an inventory list of palace collectibles

2. Following the palace guide bringing visitors from Jakarta.

The front hallway

4 Thursday

January 7^th, 2021

1. Learning how to take photos in the queen's mirror, the king's crown, the Throne Chair, the reflection mirror, the jug and so on.

Palace

5 Friday

January 8^th, 2021

1. Following the palace guide bringing visitors from West Sumatera.

Palace

6 Saturday January 9^th,2021

1. Answering visitors’ questions about the statue of the King and the history of the Siak Palace.

2. Reprimanding visitors who do not wear masks

Palace

7 Sunday

January 10^th,2021

2. Learning about the genealogy of the Siak kingdom

Tray Room

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20 Table 3.2

Agenda of Activities of the second Week of January (January 11^th - 17^th , 2021)

1 Monday

January 11^th,2021

1. Welcoming Commander of the Military Resort 031/WB, Mr.

M. Syech Ismed

Palace

2 Tuesday

January 12^th,2021

1. Answering visitors' questions about the glassware during the Sultan Syarif Hasyim.

2. Following the palace guide bringing visitors from Tembilahan.

Palace

3 Wednesday January 13^th,2021

1. Guiding visitors from the candidate chairman of the Siak Student Association.

3. Following the palace guide bringing visitorsfrom Jakarta.

Palace

4 Thursday

January 14^th,2021

1. Following the palace guides bringing visitors to the Pekanbaru Police.

2. Reprimanding visitors who do not wearing masks and touching collectibles.

Palace

5 Friday

January 15^th,2021

1. Shooting the video by the

prosecutor's office Palace

6 Saturday January 16^th,2021

1. Following the palace guide bringing visitors from Batam 2. Reprimanding visitors who do

not wearing masks.

Palace

7 Sunday

January 17^th,2021

1. Guiding visitors from pekanbaru

2. Documenting visitor activities

Palace

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21 Table 3.3

Agenda of Activities of the third Week of January (January 18^th - 24^th , 2021)

1 Monday

January 18^th,2021

2. Following the palace guides bringing visitors from Kediri- Pare

The king's room Palace

2 Tuesday

January 19^th,2021

2. Reprimanding visitors who do not wearing masks

Palace 3 Wednesday

January 20^th,2021 OFF OFF

4 Thursday

January 21^st, 2021

1. Learning about the reign of Sultan Syarif Hasyim with Ratu Wilhelmina

Palace The queen's

shoe room

5 Friday

January 22^nd,2021

1. Documenting visitor activities 2. Reprimanding visitors who do

not wearing masks 3. Making a guest book

Palace 6 Saturday

January 23^rd,2021

1. Guiding visitors from Pekanbaru

Palace

7 Sunday

January 24^th,2021

2. Following the palace guide bringing visitors

3. Keeping an eye on the visitors to keep their distance

Main room Palace

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22 Table 3.4

Agenda of Activities of the fourth Week of January (January 25^th – 31^st, 2021)

1 Monday

January 25^th, 2021

1. Serving visitors who will buy an entrance ticket according to the number and age

2. Learning how to make a collector's daily report data

Ticket counter

2 Tuesday

January 26^th, 2021

1. Compiling 50 block adult and child tickets.

2. Stamping Official Travel Order from the Indonesian Islamic Student Association.

Ticket counter

3 Wednesday January 27^th, 2021

1. Filling in the daily report of the income results on January 27, 2021

2. Learning financial results reports in four tourist attractions in Siak district

Ticket counter

4 Thursday

January 28^th, 2021

1. Serving visitors who will buy an entrance ticket according to the number and age

2. Calculating income per day

Ticket counter

5 Friday

January 29^th, 2021

1. Filling in the daily report of the income resluts on January

28, 2021 Ticket counter

6 Saturday January 30^th, 2021

1. Serving visitors who will buy an entrance ticket according to

the number and age Ticket counter

7 Sunday

January 31st,2021 OFF OFF

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23 Table 3.5

Agenda of Activities of the fifth Week of January (February 01^st - 07^th , 2021)

1 Monday

February 01^st,2021

1. Calculating income per day 2. Serving visitors who will buy

an entrance ticket according to the number and age.

Conter ticket

2 Tuesday

February 02^nd,2021

1. Rehearsal with TNI and palace staff to welcome the I / BB Military Commander Major General Hasanuddin, SIP, M.M. and Commander of the Military Resort , Brigadier General and entourage.

Palace

3 Wednesday February 03^rd,2021

1. Welcoming of the Military Commander I / BB Major General Hassanudin, SIP, M.M. and Commander of the Military Resort , Brigadier General and entourage.

Palace

4 Thursday

February 04^th,2021

1. Guiding visitors from Telkom University

Palace

5 Friday

February 05^th,2021

1. Guiding visitors from

Riau Islamic University Palace

6 Saturday

February06^th ,2021 OFF OFF

7 Sunday

February 07^{th ,}2021

2. Following the palace guide bringing visitors from Attorney

Palace

(33)

24 Table 3.6

Agenda of Activities of the sixth Week of February (February 08^th - 14^th , 2021)

1 Monday

February 08^th,2021

1. Guiding visitors from Medan.

2. Following the palace guide bringing visitors from Yogyakarta.

3. Reprimanding visitors who do not wearing masks and not touching collectibles.

4. Making a guest book

Palace

2 Tuesday

February 09^th,2021

1. Following the palace guide bringing Deputy Governor of West Sumatra.

Palace

3 Wednesday February 10^th,2021

1. Recording the damage in the palace

2. Following the palace guide bringing Head of the Department of Youth and Sports Services in the province of Riau.

Palace

4 Thursday

February 11^st, 2021

1. Guiding visitors from Bukit Batu Senior High School.

2. Documenting visitor

activities. Palace

5 Friday

February12^th ,2021

1. Following the palace guides bringing visitors from Jakarta.

2. Guiding students from Tembilahan.

Palace

6 Saturday

February 13^th,2021 OFF OFF

7 Sunday

(34)

25 Table 3.7

Agenda of Activities of the seventh Week of February (February 15^th - 21^th, 2021)

1 Monday

2 Tuesday

February 16^th,2021

1. Explaining the history of the siak kingdom, and all the items in the palace's collection to apprentice student from the Riau Tourism College.

Palace

1. Re-checking the damage in the palace with Indonesian

cultural heritage. Palace

4 Thursday

February 18^th,2021

1. Documenting visitor activities.

2. Following the palace guides bringing visitors from Ministry of Internal Affairs.

3. Guiding visitor from Kandis.

Palace

5 Friday

February 19^th,2021

2. Answering visitors' questions aboutmystery safe.

Palace

6 Saturday

February 20^th,2021

1. Following the palace guide bringing visitors from Palembang.

3. Guiding visitors from Pekanbaru

Palace

7 Sunday

February 21^st,2021 OFF OFF

(35)

26 Table 3.8

Agenda of Activities of the eighth Week of February (February 22^nd - 28^th, 2021)

1 Monday

February 22^nd,2021

1. Visiting the bed palace.

Bed palace

2 Tuesday

February 23^rd,2021

1. Guiding visitors from

high school of Purna Graha Economic and photograph them.

2. Following the palace guide bringing visitors From Solo.

Palace

1. Answering visitors' questions 2. Following the palace guide

bringing visitors from the

Bundo Kanduang organization Palace

4 Thursday

February 25^th,2021

1. Explaining the history of the siak kingdom, and all the items in the palace's collection to apprentice student from Tourism Senior High School.

Palace

5 Friday

February 26^th,2021

1. Following the palace guides bringingRiau Police Chief 2. Reprimanding visitors who do

not wearing masks and not touching collectibles.

Palace

6 Saturday

February 27^th,2021

1. Re-checking the inventory items according to the data that

has been submitted. Palace

7 Sunday

February 28^th,2021

2. Asking visitors to fill out the

guest book Palace

(36)

27 Table 3.9

Agenda of Activities of the nineth Week of February ( March 01^st – 05 ^th, 2021)

1 Monday

March 01^st, 2021

1. Following the palace guide bringing The Buggies South

Sulawesi Student Association Palace

2 Tuesday

March 02^nd, 2021

1. Following the Tourism Civil Service Police Unit on duty.

2. Answering visitors' questions Palace 3 Wednesday

March 03^rd, 2021

1. Reprimanding visitors who do not wearing masks and not touching collectibles.

2. Following the palace guides bringing The Union of Wives of the Indonesian National Army.

Palace

4 Thursday

March 04^th, 2021

1. Guiding lecturers from Andalas University

2. Documenting visitor activities. Palace

5 Friday

March 05^th , 2021 1. Following the palace guides bringing visitors from Malang.

2. Answering visitors' questions about The Crown King.

Palace

(37)

28

CHAPTER IV

CONCLUSION AND SUGGESTION

4.1 Conclusion

At the Siak Regency Tourism Office there was an internship policy. Which is every month an intern exchange. To enable students to adjust and to gain experience in work. After doing apprenticeship program from January 04^th until March 05^th, 2021 at The Siak Regency Tourism Office, it can be concluded as follow :

1. There were several kinds of job done during the apprenticeship as follow;

first, Being a tour guide, in the Siak Palace must be able to explain the origin of the Siak Kingdom and all the historical objects in it. Being a receptionist, asking visitors to fill out the guest book and and to put food and drink in the space provided. Then, Making an inventory list, it is record all items in the palace. Documenting visitor activities at the palace, take photos of visitors to get good angels and registering the Daily Income Results, it is to fill out the number of tickets sold and the amount of income earned in one day.

2. The working procedures are based on Standard Operating Procedure (SOP) of Siak Regency Tourism Office. It is a guideline or reference for carrying out work tasks in accordance with the functions, work procedures and work systems of the relevant agency. Such as Guiding visitors, asking visitors to fill out the guest book, making an inventory list, documenting visitor activities, registering the results of the income, making a guest book and recording the damage in the palace.

3. There were several documents used for activity while doing Apprenticeship, A daily income form for daily sales of tickets sold. Inventory form for record all items in the palace , Guest book for visitor data , and Official Travel Warrant letter for proof of spending money for official travel at state expense.

(38)

29 4.2 Suggestion

4.2.1 Suggestion for the office

1. The Siak tourism office should provide hand sanitizers at the guest book table. During the apprenticeship program, the apprentice found that several visitors asking for hand sanitizer after filling in the guest book.

2. All of Staff should be more disciplined with the rules that have been determined, in order to show a good performance to the visitors.

3. Palace Police (OPAS) should stand by at the exit gate because visitors enter without buying a ticket.

4.2.2 Suggestion for English Study Program

During the apprenticeship program, the apprentice has saveral suggestion for English Study Program. The suggestion are below :

1. English Study Program should upgrade Tourism subject by practicing as tour guide to take the student to the real job.

2. English Study Program should place students in workplaces according to their expertise.

(39)

Appendix A Guest Book

30

APPENDICES

(40)

Appendix B Inventory List

31

(41)

Appendix C

Official Travel Warrant Letter

32

(42)

Appendix D

Tickets

33

(43)

Appendix E

Damage Data in Siak Palace

34

(44)

35

(45)

(46)

(47)

(48)

(49)

(50)

Day : Monday Date : January 04^th, 2

No Job Description 1

2

Having introduction to Palace by super

Participating from Palembang

Note: Keep spirit, and ask if there are obstacles.

Picture

DAILY ACTIVITY

ON THE JOB OF TRAINING (OJT)

, 2021

Job Description Supervisor ntroduction to staff at the

supervisor.

in a meeting of visitors from Palembang

Efendi, S.Pd

eep spirit, and ask if there are obstacles.

Picture Information

My advisor said: “Told me if you needed my help when you any problem.”

I feel confident did my job, because my advisor is very friendly and easy going.

36 Signature

formation

My advisor said: “Told me if you needed my help when you I feel confident did my job, because my advisor is very friendly and easy going.

(51)

Day : Tuesday

Date : January 05^th, 2021

2

Asking visitors to fill out the guest book Learning the history of Siak Palace collection items with the guide

Note: Keep spirit

Picture

DAILY ACTIVITY

2021

Job Description Supervisor Asking visitors to fill out the guest book

Learning the history of Siak Palace collection items with the guide

Efendi, S.Pd

Keep spirit, and ask if there is any doubt.

Picture Information

Learn all the objects and history of the kingdom of Siak

37 Signature

mation

earn all the objects and history of the kingdom of Siak.

(52)

Day : Wednesday Date : January 06^th, 2021

2

Making an inventory list of palace collectibles.

Following the palace guide bringing visitors from Jakarta.

Note: You have to concentrate

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Making an inventory list of palace

Following the palace guide bringing

visitors from Jakarta. Efendi, S.Pd

ou have to concentrate!

Picture Information

The coordinator said attention to every item

be write, whether it is in good or bad condition and also study its use.’’

38 Signature

Information

The coordinator said : “Pay attention to every items that will , whether it is in good or condition and also study its

(53)

Day : Thursday

No Job Description

1 Learning how to take photos in the queen's mirror, the king's crown, the Throne Chair, the reflection mirror, the jug and so on.

Note: You have to pay attention to the right angle for good results.

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor how to take photos in the

queen's mirror, the king's crown, the

ne Chair, the reflection mirror, the Efendi, S.Pd

You have to pay attention to the right angle for

Picture Information

Asking visitors to focus on the phone camera in the mirror. And it is not allowed to

camera flash as long as there is a crystal room.

39 Signature

Information

Asking visitors to focus on the phone camera in the mirror. And it is not allowed to turn on the camera flash as long as there is a

(54)

Day : Friday

2

Following the palace guide bringing visitors from West

Asking visitors to fill out the guest book.

Note: Good. Keep spirit!

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Following the palace guide bringing

from West Sumatera.

Asking visitors to fill out the guest Efendi, S.Pd

Good. Keep spirit!

Picture Information

The staff said: “You have to follow the guide If you want to know more about the history.

Even though everyone's story is different, that doesn't change everything”.

40 Signature

Information

The staff said: “You have to follow the guide If you want to know more about the history.

Even though everyone's story is ifferent, that doesn't change

(55)

Day : Saturday

2

Answering visitors statue of the King Siak Palace.

Reprimanding masks.

Note: Keep spirit!

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor visitors’ questions about the

King and the history of the ing visitors who do not wear

Efendi, S.Pd

eep spirit!

Picture Information

Answering the visitor’s

questions from North Sumatera.

41 Signature

Information Answering the visitor’s

questions from North Sumatera.

(56)

Day : Sunday

2

Learning about the genealogy of the Siak kingdom.

Note: Always keep your focus when learn about the genealogy of the Siak Kingdom.

Picture

DAILY ACTIVITY

, 2021

about the genealogy of the .

Efendi, S.Pd

Always keep your focus when learn about the genealogy of the Siak Kingdom.

Picture Information

Learning the genealogy of the Siak Kingdom with the staff.

42 Signature

Information

Learning the genealogy of the Siak Kingdom with the staff.

(57)

Day : Monday

2

Welcoming Commander of the Military Resort 031/WB, Mr. M. Syech Ismed Asking visitors to fill out the guest book.

Note: Don't forget to stand up

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Welcoming Commander of the Military

/WB, Mr. M. Syech Ismed

Asking visitors to fill out the guest Efendi, S.Pd

on't forget to stand up and keep smiling.

Picture Information

Welcoming Commander of the Military Resort 031

M. Syech Ismed

43 Signature

Information

Commander of the y Resort 031/WB, Mr.

(58)

Day : Tuesday

2

Answering visitors' questions

glassware during the Sultan Syarif Hasyim.

Following the palace guide bringing visitors from Tembilahan.

Note: Keep Spirit!

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Answering visitors' questions about the

glassware during the Sultan Syarif Following the palace guide bringing

from Tembilahan.

Efendi, S.Pd

Keep Spirit!

Picture Information

Answering the visitor’s questions.

44 Signature

Information Answering the visitor’s

(59)

2 3

Guiding visitors from the candidate chairman of the Siak Student Association.

Asking visitors to fill out the guest book Following the palace guide bringing visitorsfrom Jakarta.

Note: Good.

visitors

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor visitors from the candidate

chairman of the Siak Student

Asking visitors to fill out the guest book Following the palace guide bringing

from Jakarta.

Efendi, S.Pd

Good. Always keep your focus when guided

Picture Information

My first time as a guide

45 Signature

Information My first time as a guide

(60)

Day : Thursday

2

Following the palace guides bringing visitors to the Pekanbaru Police.

Reprimanding visitors who do not wearing masks and touching collectibles.

Note: Nice.You will know details about the history of the Siak kingdom

Pi

DAILY ACTIVITY

, 2021

Job Description Supervisor Following the palace guides bringing

visitors to the Pekanbaru Police.

Reprimanding visitors who do not wearing masks and touching

Efendi, S.Pd

You will know details about the history of the

Picture Information

Following the palace guide guided visitors.

46 Signature

Information

Following the palace guide when

(61)

Day : Friday

No Job Description

1 Shooting the video by the prosecutor's office.

Note: Good

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Shooting the video by the prosecutor's

Efendi, S.Pd

Picture Information

Shooting the video

47 Signature

Information Shooting the video

(62)

Day : Saturday

2

Following the palace guide bri visitors from Batam

Reprimanding wearing masks

Note: Keep smiling

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Following the palace guide bringing

from Batam

ing visitors who do not wearing masks.

Efendi, S.Pd

Keep smiling

Picture Information

Reprimanding visitors

48 Signature

Information Reprimanding visitors

(63)

Day : Sunday

2

Guiding visitors from

Documenting visitor activities

Note: You have done your job very well. Keep spirit!

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor visitors from pekanbaru

ocumenting visitor activities Efendi, S.Pd

ou have done your job very well. Keep spirit!

Picture Information

Proving the authenticity of marble.

49 Signature

Information

Proving the authenticity of

(64)

Day : Monday

2 3

Following the palace guides bringing visitors from Kediri

Documenting visitor activities Note: Excellent

Picture

DAILY ACTIVITY

, 2021

Following the palace guides bringing from Kediri-Pare.

Documenting visitor activities.

Efendi, S.Pd

Excellent

Picture Information

They told to the palace staff that they are satisfied with the results I take.

50 Signature

Information

the palace staffs atisfied with the

(65)

Day : Tuesday

2

Asking visitors to fill out the guest book.

Reprimanding wearing masks

Note: Don't forget to stand up

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Asking visitors to fill out the guest

ing visitors who do not wearing masks.

Efendi, S.Pd

on't forget to stand up and keep smiling.

Picture Informati

Asking visitors to fill out data in the guest book.

51 Signature

Information

Asking visitors to fill out data in

(66)

Day : Thursday

Date : January 21^st, 2021

2

Learning about the reign of Sultan Syarif Hasyim with

Note: You have to concentrate

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Learning about the reign of Sultan

Syarif Hasyim with Ratu Wilhelmina.

Making an inventory list of palace Efendi, S.Pd

You have to concentrate. Keep spirit

Picture Information

Writing an inventory list

52 Signature

Information an inventory list

(67)

Day : Friday

Date : January 22^nd, 2021

2 3

Documenting visitor activities Reprimanding

wearing masks Making a guest book

Note: Good. Your work is neat

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Documenting visitor activities

ing visitors who do not wearing masks

Making a guest book.

Efendi, S.Pd

Good. Your work is neat

Picture Information

The guest book creation process

53 Signature

Information

The guest book creation process

(68)

Day : Saturday

Date : January 23^rd, 2021

2

Guiding visitors from

Asking visitors to fill out the guest book

Note: You have done your job very good. Keep spirit!!

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor visitors from Pekanbaru

Asking visitors to fill out the guest book Efendi, S.Pd

You have done your job very good. Keep spirit!!

Picture Information

Showing the king

54 Signature

Information

king's dinner plate

(69)

Day : Sunday

2 3

Making an inventory list of palace collectibles

Following the palace guide bringing visitors

Keeping an eye on the visitors to keep their distance.

Note: Keep spirit!

Picture

DAILY ACTIVITY

, 2021

Following the palace guide bringing Keeping an eye on the visitors to keep

Efendi, S.Pd

Keep spirit!

Picture Information

Writing an inventory list

55 Signature

Information ntory list

(70)

Day : Monday

2

Serving visitors who will buy an entrance ticket according to the number and age

Learning how to mak report data.

Note: You have to be friendly and smile

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Serving visitors who will buy an

entrance ticket according to the number how to make a income’s daily

Efendi, S.Pd

You have to be friendly and smile

Picture Information

The staff said "Recalculate the number of tickets before handing over to visitors, to avoid shortage of money with the number of tickets

56 Signature

Information

The staff said "Recalculate the number of tickets before handing over to visitors, to avoid shortage of money with the number of tickets sold"

(71)

Day : Tuesday

2

Compiling 50 block adult and child tickets.

Stamping Official Travel Order from the Indonesian Islamic Studen

Association.

Note: Keep spirit!

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor 50 block adult and child

tamping Official Travel Order from the Indonesian Islamic Student

Efendi, S.Pd

Keep spirit!

Picture Information

Stamping Official Travel Order

57 Signature

Information

Stamping Official Travel Order

(72)

2

Filling in the daily report of the on January 27, 2021

Learning financial results reports in four tourist attractions in Siak district

Note: Good, you can handle your job very well

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Filling in the daily report of the Income

on January 27, 2021

financial results reports in four

tourist attractions in Siak district. Efendi, S.Pd

Good, you can handle your job very well

Picture Information

Writing the results of the report

58 Signature

Information

he results of the Income

(73)

Day : Thursday

2

Serving visitors who will buy an entrance ticket according to the number and age.

Calculating income per day

Note: Good

Picture

DAILY ACTIVITY

, 2021

Job Description Supervisor Serving visitors who will buy an

entrance ticket according to the number

income per day Efendi, S.Pd

Picture Information

Giving tickets to visitor

59 Signature

Information tickets to visitor