BCA's financing in the MSME sector continues to increase year-on-year, reaching Rp 102.3 trillion in 2022, a growth of 16.0% year-on-year. BCA was awarded as "The Best Overall Big Caps" in the 13th IICD Corporate Governance Award 2022 and as TOP 3 WINNERS – Big Corporation Category in Bappena's SDGs Action Award 2022.
Environmental Aspect
Commitment to protect environment &
Estimated Total Reduction of Carbon Emissions in 2022
Walk for Tree
Waste Management & Recycling Initiative
Total Managed Waste Equivalent to preserving
BCA ATM Cartridge Waste Processing
Non Organic Waste Management
Used Uniform Recycling 6
Card Waste Management 3
BCA EDC Waste Management
Archival Waste Management
Social Aspect
Sustainability Governance Aspect
BCA promoted equality of Women’s Roles
Good Employment
Management Positive Contribution for Society
66.9% YoY
Ratings and Awards
Sustainability Highlights
ECONOMIC
FINANCING FOR SUSTAINABLE BUSINESS ACTIVITIES [FS6, FS8]
ENVIRONMENTAL
SOCIAL
Sustainable Finance Vision
Sustainable Finance Mission
Sustainable Finance Core Values
Customer
Pursuit of Excellence
Total Assets
Total Equity
Total Liabilities
Operating Income
Business Scale
Total Saving Account
Total Loan - Gross
Current Account
Total Deposit
Total Transaction Frequencies
About BCA
Company Profile
To be the Bank of choice and a major pillar of the Indonesian economy
To build centers of excellence in payment settlements and financial solutions for
To understand diverse customer needs and provide the right financial services to
To enhance our corporate franchise and stakeholder value
The vision and mission were approved by the Board of Directors and the Board of Commissioners of PT Bank Central Asia Tbk in accordance with Decree no.
Continuous Pursuit of
Customer Focus
Teamwork
Integrity
CORE VALUES
You can access financial products and services at https://www.bca.co.id/en/Individu/produk. Information about banking products and services is available at https://www.bca.co.id/en/Individu.
BCA Support to Sustainable Development Goals (SDGs)
Priority Support
Implementation of adaptive behavior in smart buildings, the use of environmentally friendly technology, sustainability culture, and the education of employees through change. 100% of employee compensation in Jakarta is greater than the local minimum wage of each region.
BCA Support for Other SDGs
BCA ensures a more focused ESG implementation by adjusting the organizational structure of the CFO Office - Environment Sustainability Governance (ESG) Group based on the board's decree no. We also have common KPIs for all board members to support the ESG implementation, which is in accordance with the OJK timetable.
Board of Directors
Leading the development/renewal of policies, systems, procedures and implementation frameworks, including sustainable finance and climate change action. Leading the preparation of the Sustainable Finance Action Plan (SFAP) and sustainability report in accordance with OJK regulations and best practices such as Global Reporting Initiative (GRI), Sustainability Accounting Standards Board (SASB), Sustainability Banking Assessment (SUSBA) and others.
Duties and Responsibilities of Directors in charge of Sustainable Finance [2-12] [2-24]
Sustainable Finance Competency Development
In addition to the development of sustainable financial competencies, BCA also provides internal training via e-learning, regular webinars and other specific theme webinars. We also organize annual webinars on the theme of capacity building in the field of sustainable financing for the Supervisory Board and Board of Directors of BCA, members of committees and directors or representatives of subsidiaries.
Training Module Development
On November 10, 2022, we held a webinar on the topic of Voluntary Carbon Market, which was attended by 10 members of the Supervisory Board and Directors.
Sustainable Finance Implementation
Sustainable Finance Action Plan (SFAP)
Risk Identification Procedures for Sustainable Finance Implementation
Commitment to Green Loan Portfolio Management Policy [2-23][FS2, FS3]
The assessment is one of the criteria in the loan disbursement process, especially for debtors with high environmental risk, such as mining, land development and construction. The ESRA application for financing the high-risk industrial sector is still in the pilot phase.
Loan Approval Process Mechanisms and Policy
BCA implements general policies to ensure ESG risk management in the lending process in accordance with the Implementation Guidelines of ESG Integration for Banks issued by OJK in 2015; BCA's Primary Bank Credit Policy (KDPB); and Act No. ESG reduction in the financing area is carried out through formulation and testing of ESRA as well as THI mapping of corporate debtors.
Challenges and Opportunities in the Sustainable Finance Implementation
Prevention of climate change risks, one of which is through risk management and three lines of defense. To facilitate remedial efforts, BCA organizes THI mediation for debtors to achieve equal insight between creditors and debtors.
Data Security and Maintaining Customer Privacy
Material Topic Management: Customer Data Security and Privacy [3-3]
BCA commits to creating a positive impact on economic,
Improving the competence of the Security Monitoring Center (SMC) team and the Enterprise Security team. Periodic review of the implementation of information security in the work units of the head office, regional offices and all branch offices.
Financial Protection for Customers
We ensure reliable data security by implementing Data Loss Prevention (DLP), which prevents data security incidents and data leaks, including by increasing electronic information security against theft, misuse or phishing. Periodically, we conduct data security incident simulations to ensure all employees are aware of cybersecurity issues.
Detection &
Women in Cybersecurity; Keep your BCA account safe by protecting your personal data; Cyber Security - Protect your business; Certification of (SPR 1310) Technology Risk in Payment Systems (BI); The Constitution for the Protection of Personal Data and the Law for the Protection of Personal Data.
Analysis
Post Incident Activity
Preparation
Containment Eradication &
Recovery
BCA also implements third party cyber risk management by procuring IT with cyber security due diligence for entities related to critical information assets within the Bank. Award from the National Cyber and Crypto Agency (BSSN/ . Badan Siber dan Sandi Negara) for supporting the strengthening of cyber security in the private sector (October 26, 2022).
Digital Identity Protection
Corruption and fraud are human rights violations that can undermine public trust in a bank.
Material Topic Management
Corruption and Fraud Prevention
We maintain ongoing anti-corruption and anti-fraud policies through an internal control system consisting of prevention, detection, investigation and monitoring. The results of the anti-corruption and fraud monitoring will be regularly reported to management.
Awareness and Enforcement of Anti-corruption and Anti-fraud
There were 62 cases of internal fraud in 2022, with potential losses of Rp 4.2 billion and actual losses of Rp 10 million. While external fraud cases in 2022 led to potential losses of Rp 42.6 billion and actual losses of Rp 7 billion.
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)
Throughout 2022, BCA did not find any cases of fraud or corruption that had a material or significant impact on BCA's business continuity. Full information about the Whistleblowing System (WBS) can be found in the 2022 Annual Report and the Whistleblowing Report at https://www.bca.co.id/en/tentang-bca/tata-kelola/Whistleblowing-System.
Economic Performance, Financial Solutions, and Responsible
The business strategy is aligned and integrated with environmental, social and governance (ESG) aspects, including through the sustainable financing portfolio for both green and MSME financing. Sustainable finance plays an important role in driving the transition to a robust green economy and supporting economic recovery, both for our benefit today and for future generations.
Financing
Material Topic Management: Economic Performance and Green Loan Portfolio [3-3]
DIR/2022 dated 9 November 2022 on environmental, social and governance (ESG) policy for the financing of the coal mining sector;. DIR/2022 dated 29 November 2022 on environmental, social and governance (ESG) policy for the financing of the timber and forest products industry sector;.
Economic Performance Achievement against the Target
Economic Value Generated
Economic Value Distributed
Sustainable Finance Portfolio
Debtors in this category, including an oil palm plantation company, are Roundtable on Sustainable Palm Oil (RSPO) and Indonesian Sustainable Palm Oil (ISPO) certified. BCA also implements the policy to monitor and manage the loan portfolio in the palm oil sector, based on Decree no.
MSME Loan Portfolio
KUR Festival and UMKM go to the Capital Market (Coordinating Ministry for Economy) in September, located in Manado City Square, North Sulawesi, including 15 tenants with 41 people visiting the BCA booth. KUR 2022 Training Clinic (Ministry of Tourism and Creative Economy) on September 9, 2022, located in Labuan Bajo, East Nusa Tenggara, involving 20 tenants with 15 people visiting the BCA booth.
Bangga Lokal Program
BCA developed the Bangga Lokal (Local Pride) program to support MSMEs in developing their business. BCA supports selected MSMEs in promoting and marketing their business, and marketing as well as providing education and working capital financing opportunities.
UMKM Fest 2022
BCA's Support in Fostering MSME Entrepreneurs
Positive and Negative Impacts Arising from Sustainable Financial Products and/
When assessing financial risks resulting from climate change, BCA refers to international standards and guidelines of the Task Force on Climate-related Financial Disclosures (TCFD). To limit climate-related financial risks, BCA is tightening its lending policy, especially in sectors with significant environmental and climate change risks.
Technology and Digitalization
BCA has developed a sector-specific credit policy for the coal mining, toll construction, timber and forest products sectors and the cement and steel sectors. BCA recognizes that the banking industry is required to remain agile and innovative in order to remain a leading business, especially now that almost all of our day-to-day activities are digital.
Low Carbon Banking Initiative
Digital Payment
Potential Emission Reduction and Transactions at Branch Offices
Serving Customers and Community
Material Topic Management: Product and Service Responsibility [3-3][FS15]
To date, no banking solutions, financial products and/or services have been suspended or withdrawn after launch. Information about discontinued financial products and/or services is announced via BCA's website and other external communication media.
Providing Equal Service
BCA submits quarterly consumer complaint handling and settlement report on customers' finances to Bank Indonesia (BI) and the Financial Services Authority (OJK), in accordance with the Bank Indonesia Regulation No. 23/17/PADG/2021 on procedures for the implementation of Bank Indonesia Consumer Protection, indicating that BCA will deliver Management and Resolution of Consumer Complaints Report, both related to public finance, to Bank Indonesia and the OJK.
Access and Affordability of
Banking Products and Services
Material Topic Management: Access and Affordability [3-3]
Customers and the public can access information on financial products and services through the BCA website at www.bca.co.id, the publication of annual reports, BCA offices and digital banking applications. BCA also offers the best banking solutions to customers through Halo BCA for easy access to BCA information, as a reporting mechanism and/.
Sustainability Culture Impact
Implementation of Fair Operations
BCA is determined to create a significant positive impact in managing environmental, social, and human rights issues through
In 2021, BCA conducted human rights due diligence on vendors in the Bank's supply chain through face-to-face interviews. Responding to negative impacts that occur if there are significant human rights incidents committed by business partners and/or the supply chain.
Human Right Aspects within BCA's Supply Chain
Stakeholders can access this policy at https://www.bca.co.id/-/media/Feature/Report/File/Sustainability-Index/Kebijakan/20210521- Human-Rights-Policy-ENG.pdf.
Monitoring and Evaluation of Human Rights Policy Implementation Effectiveness
Risk Management and Human Rights Impact Assessment
Talent Development Management
In 2022, the number of BCA non-employee workers, including contract, probationary employees and trainees, was 2,217 people, or 9% of the total employees with employee status. Employee assessment is calculated based on the results of the Performance Appraisal (PA) and Performance Management (PM) forms completed by each individual employee.
Employee Engagement
Goal One
Soul One
One Joy
The contribution scheme of BPJS Employment social security is 3.7% paid by the company and 2% paid by the employees. Meanwhile, the BPJS pension insurance payment scheme is 2% paid by the company and 1% paid by the employees.
Supporting Inclusivity in the Workplace
The contribution-based payment consists of 5% fixed salary from the company and 3% x fixed salary for the employees. BCA also enrolls all employees in the BPJS (Badan Penyelengra Jaminan Sosial Kesehatan/ Social Health Insurance Administration Body) Employment Social Security and Employment Pension program, pension schemes with a monthly contribution scheme paid by the company and the employees.
Labor Union and Collective Labor Agreements [2-30]
The Logistics and Construction division is responsible for building management and providing supporting facilities at BCA Touchpoint. Meanwhile, the Human Capital Management (HCM) department is responsible for monitoring the impact of using BCA Touchpoint on employee performance.
No Child Labor and Forced Labor
Male employees are entitled to 3 working days leave to accompany their legal wife for childbirth and 4 working days if their wife has a miscarriage. Meanwhile, male employees are entitled to three working days of leave to accompany their legal wife who gives birth.
Communication Channels and Mechanisms for Complaints about
Female employees are entitled to maternity leave for 3 months, which does not reduce their annual leave. The maternity leave period also applies to female employees who experience an accidental miscarriage (abortion provocateurs) due to medical reasons for 1.5 months.
Material Topic Management: Climate Action [3-3]
Climate Action and BCA's Response to the Impact of Climate Change
The Task Force on Climate-related Financial Disclosures (TCFD)
The assessment is carried out on BCA activities and funded industrial sectors that are sensitive to climate change. Through transition risk analysis, BCA has highlighted and progressively analyzed industrial sectors in the financing portfolio that are sensitive and susceptible to changes in government policies, technology transitions, market demand and reputation due to climate change.
Analysis of Climate Physical and Transition Risks in the Operations and
The data presented showed an increase in GHG emissions due to the increase in data collection in 2022. AC refrigerant leakage from the old R22 unit. a) In 2022, there was a change in the scope of the calculation of electricity emissions, which consists of headquarters locations, data centers, 120 main branches (KCU) and 730 branches (KCP)/cash registers (KK).
Impact of Environmentally Friendly
The impact of digital innovation is estimated to reduce generated emissions by 973.3 tCO2eq.
Operations and Carbon Footprint Reduction
Reduce the use of private cars for transportation to certain BCA locations by using the carpooling system. Biodiversity conservation by planting and caring for trees in 22 locations in Indonesia has the potential to absorb emissions by 39.7 tCO2eq/year.
Agent of Change & Green Office Culture
Energy monitoring dashboard for BCA branches and Head Office, to monitor the use of electricity, water, fuel, paper and others. Management of waste to be recycled in 71 branch office buildings, and installation of solar panels in 3 BCA buildings.
Green lifestyle impact measurement
Social Impact
Economic Impact
Energy Management and Carbon Footprint Reduction
The data calculation includes electricity consumption in 9 headquarters, 5 data centers, 120 main branches and 730 branch offices (KCP) and cashier offices. This figure still corresponds to the 'Efficient' category according to SNI regarding the intensity of energy consumption of Indonesian buildings.
Green Building
BCA mitigates the negative impacts of the Bank's operational activities, including waste management and paper use. The process that emerged from BCA's waste management in 2022 was donated to the Bakti BCA Foundation, as scholarships for the children of BCA staff who are in need.
Environment & Biodiversity Conservation
617.05 tCO2
771.31 tCO2
5,808 employees
225 BCA staffs
Kalimantan has the largest tropical forest in Indonesia as well as the world's lungs. Additionally, orangutans' process of building nests can allow the sun to shine onto forest plants and create a healthier tropical forest.
Environmental Complaints
Social Value Creation
BCA strives for a positive impact on stakeholders and the environment from its existence. Therefore, BCA organizes
Under the umbrella program of the Bakti BCA, BCA designed each program to meet the community’s needs and aid to support
HOLISTIC & INTEGRATIVE
PHILANTHROPHY
Pilar
Meeting the essential needs of society, such as environment, health, culture and character development (art, culture, tradition).
Bakti BCA expands program coverage to eastern Indonesia
Disbursement of Bakti BCA Program Funds 2022
Community Development and Empowerment [203-2]
BCA Assisted Villages
15 BCA Bakti Assisted Tourism Villages
Trainings
People
Addition/Improvement of Bakti BCA Infrastructure & Branding
New Promotional Video BCA Assisted Villages
Increase Village Promotion and Sales Closer to Society
Taro Village: Second place in the Archipelago Tourist Village Promotion Competition (Ministry of Villages, Development of Disadvantaged Regions and Transmigration).
Bakti BCA Partner Villages
Tourist Village in the category of attractive visitors, 1st runner-up: Saba Budaya Baduy Tourist Village, Banten. Tourist Village for Digital and Creative Category 1. Second Place: Silokek Tourist Village, West Sumatra.
Quality Education to
Boost Young Generation Competitiveness
SYNRGY
Jarvis is a mobile application that helps business owners or companies to monitor activities, track positions, assign and schedule assignments, as well as easily create activity reports for field officers. Selleri is a social commerce platform that helps resellers sell fashion products to potential buyers in small cities in Indonesia through social media such as Whatsapp, Facebook and Instagram.
BCA Cash Management Academy
PPBP and PPTI
Bakti BCA Internship
Bakti BCA Assisted Schools
Bakti BCA Scholarship
Billions
The students' happiness for the opportunity to continue their education without financial constraints thanks to full scholarship from BCA.
Education Partnership
Financial Literacy and Inclusion
As an implementation of the President's Regulation regarding the National Strategy for Financial Inclusion/SNKI, BCA has developed a savings product for the student segment called SimPel and SimPel iB. Therefore, we try to continue our support to the government in reaching the uninhabitable areas, through financial inclusion and literacy programs.
Preservation of Various Arts and Culture
ART, CULTURE & TRADITION PRESERVATION
Preserve the culture, preserve the nation
Nusantara Awards 2022
Moving, Song, and Sport for Indonesia (Gelora Indonesia)
Wayang Youth Festival Award
National Wayang Week 2022
Wayang Art
Program Distribution Map
Participants gain knowledge about wayang, history, tradition, inherited cultural significance, local wisdom, which makes them respected, proud of their own culture and maintain its sustainability. Increase the wayang performance audience, the number of artists from the young generation, wayang show business and maintain the sustainability of wayang business.
Development of Natural Dye for Weavers in South Central Timor
Natural Dye Development
Community Health and Well-being
Cataract Surgery Program
Cataract Surgery Charity Program
Distributing Healthy Food
Assistance to Improve Human Resources Quality through Reduction of Stunting Support Program
Blood Donation
Blood Donor
Blood Plasma
Vehicle assistance
Blood Scale
Blood
Blood Donation Program Map
Assisted Clinics
Public Health Service
Free Medical Treatment Community Service
COVID-19 Vaccination
COVID-19 Handling Assistance
5,000 pcs Gloves 3,672 pcs
Natural Disaster Relief
Food Package Distribution
Development of Government
Infrastructure, Public and Social Facilities
Philanthropy
Measuring the Impact of the ESG Social and Community Development Program
Input
Activities
Output
Outcome
Sustainability Report in Brief
51/POJK.03/2017 regarding Sustainable Finance, which also refers to the Circular Letter of the Financial Services Authority (SEOJK) 2021 No. In addition to the verification process, BCA has validated all data and information on sustainability performance for approval by the publishing Board of Directors and Board of Commissioners.
Report Profile
Completeness The company discloses complete information on impact management and sustainability performance according to the established criteria/standards. Information on BCA's sustainability performance also includes impact management of banking business activities that can be compared with the performance of similar companies.
Response to Previous Year's Report Feedback
Clarity The report is presented in plain language, with tables, images and infographics to make it easier for readers to understand the contents of the report. When preparing the Report, the Company applies a strict timetable for a fast and accurate decision-making process.
Material Topics and Impact Boundaries [2-14][3-1][3-2]
Develop an ESG group to monitor the implementation of the SFAP and improve the quality of the implementation of Sustainable Finance. Internal meetings based on the needs of the related departments, at least once a year - Periodic meetings.
Board of Commissioners and Board of Directors Approval Sheet for the PT Bank Central Asia Tbk 2022 Sustainability Report
Approval sheet from the Supervisory Board and the Board of Directors for the PT Bank Central Asia Tbk 2022 sustainability report.
Independent Assurance Statement
The 2022 Sustainability Report of PT Bank Central Asia Tbk
Responsibilities
Independence, Impartiality, and Competency
SR Asia Independent Assurance Statement, version 2023, page 2 of 4 Team members have writing and review skills and knowledge in various industry sectors such as the banking sector, as well as knowledge in ISO 26000, AA1000 principles and standards AccountAbility , different reporting regulations, standards and principles. During assurance work, SR Asia adheres to a professional code of conduct and work procedures to ensure the objectivity and integrity of the Assurance Team.
Type and Level of Assurance Service 1. Type 1 assurance on the Report content
Type 2 assurance on Economic Performance and Green Loan Portfolio, Data Security and Customer Privacy, and Product and Service Responsibility
A moderate level of assurance procedure on the Report content and evidence, where the risks of information and conclusions of the Report being error is reduced, but not to very low, but not
Scope and Limitation of Assurance Service
Topics in the Report content that have been identified as “Material” by the Bank: Data Security and Customer Privacy; Anti-corruption and Anti-fraud; Economic Performance and Green Loan
Adherence to the following reporting principles, standards, and regulations
Evaluation of publicly disclosed information, system, and process of the Bank to ensure adherence of the Report content to the reporting principles
Exclusion
- Topics, data, and information outside the reporting period, or in the public domain not covered in the reporting period
- The expression of opinion, belief, expectation, advertisement, and also forward-looking statements, including future planning of the Bank as specified in the Report content
- Financial performance data and information as presented in the Bank’s financial statements and documents, other than those mentioned in the Report
- Assign the experts and form an Assurance Team in Indonesia with conduct the pre-engagement phase to ensure the independence and impartiality of the Assurance Team
- Discuss online the results of the analysis with the Management and data contributors
- Verify evidence and trace data and information as covered in the Report
- The Bank incorporated our recommendations in the draft Report and release the final Report content
- Prepare the Statement and send it to SR Asia International Director for review to get approval before submitting it to the Bank
- Prepare a Management Letter detaining all aspects seen, recorded, and observed during the assurance work to the Management of the Bank for further improvement of sustainability
- Assurance – In general, the Bank has implemented good policies and mechanism such as having documented and implemented procedures and having those charged with highest
The Bank has incorporated our recommendations in the draft Report and has published the final content of the Report. Impact – The content of the report presents quantitative data and qualitative information regarding the impacts of the Bank's decisions and activities in the context of sustainability.
Recommendation
To enhance materiality identification by conducting re-assessment of materiality test following the global standards and best practices in next reporting period
SR Asia Independent Statement of Assurance Version 2023 Page 4 of 4 Statement of Use: “with reference to GRI Standards” – Our assurance team has assessed the content of the report against GRI reporting requirements under GRI Standards. Principles of the GRI Standards - In general, the principles for defining the content of the report (stakeholder involvement, sustainability context, relevance and completeness) and the principles for defining the quality of the reports (balance, comparability, accuracy, timeliness, clarity and reliability) are moderately stated in the content of the report.
To keep maintain each of material topics choosen has a impact and human right values
We concluded that the Report met the three requirements. Publish a GRI Content Index, Provide a Statement of Use and Notify GRI.
To conduct risk assessment by independent party regarding operations assessed for risks related to corruption and fraud to help the Banks manage the actual of its potential risks
Social Responsibility Asia (SR Asia) International
POJK, GRI, SASB, and SUSBA Indices
Financial Services Authority Regulation (POJK) Number 51/
POJK.03/2017 - Financial Services Authority Circular Letter (SEOJK) Number 16/SEOJK.04/2021
Usage Statement PT Bank Central Asia Tbk has reported the information cited in this GRI Content Index for the period January 1 to December 31, 2022 with reference to the GRI Standards.
GRI Content Index
GRI Financial Services
Sustainability Accounting Standards Board (SASB)
SUSBA ESG Integration Pillars
Feedback Form
