The praise and gratitude the author prays to Allah Almighty, because of His blessings and goodness, the author was able to complete this Internship Report. The Internship Report was undertaken to fulfill one of the requirements to complete the study in the D-IV International Business Administration Study Program at the Bengal State Polytechnic. The author understands that without the help and guidance of various parties, the author finds it very difficult to complete this Practice Report.
Yunelly Asra, SE., MM as Head of Business Administration Department of State Polytechnic of Bengkalis. Hutomo Atman Maulana, S.Pd., M.Si as Head of International Business Administration Study Program. Adrian Irnanda Pratama, S.Sos., M.B.A as my supervisor who provided guidance and input in the preparation of this internship report.
During his apprenticeship at PT.PLN Pekanbaru, the author gained many lessons and knowledge from the office staff. Despite everything, the author also found that there are still many mistakes in the process of writing this report.
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Background of the Apprenticeship
Students have the opportunity to apply theoretical knowledge/concepts in the real world of work. The engineering department is the department that has the task of taking care of the maintenance of the distribution network, both on the medium voltage network, the low voltage network, the distribution substations that move directly in the field. PT PLN (Persero) ULP Kota Barat Pekanbaru entrusted the author with assistance in the work in the engineering department and also assistance in the energy transaction department.
Job training procedures conducted from 3 March to 30 June 2021 in the port sector at the Bengkalis Regency Transport Office are as follows. In the second week, a lot of work was done and ordering, data entry, even going to the field to hand out vouchers. In the third week, the field manager provided guidance and created a WhatsApp group for shop owners.
PLN (Persero) West City ULP and Pekanbaru UP3 especially in the customer service and HR department. Work systems and procedures in the customer service and HR department use online systems, application systems and manual systems.
Purposes of the Apprenticeship
Significances of the Apprenticeship
- History of the PT.PLN (Persero)
- General Company Profile
- Organisation Structure
- Management According To Organizational Structure
This opportunity was taken up by youth and electricity workers through the delegation of electricity and gas workers/employees who together with the head of the central KNI took the initiative to meet President Sukarno to hand over these companies to the Government of the Republic Indonesia. 17, establishes the status of the State Electricity Company (PLN) as a General Electricity Company and holder of the Electricity Business Authority (PKUK) with the task of supplying electricity for the public interest. PT PLN (Persero) ULP Pekanbaru West City is an affiliate of PT PLN (Persero) UP3 Pekanbaru.
The shape, color and meaning of the used official symbol of the company is as stated in the annex to the decree of the board of directors of the state electricity company no. The red color symbolizes the maturity of PLN as the first electricity company in Indonesia and the dynamic pace of the company and the staff of each company and the courage to face the challenges of the times. In addition, blue also symbolizes the reliability of the company's employees in providing the best services to their customers.
The description of tasks, powers and responsibilities of each management level according to PT's organizational structure. The manager's tasks and responsibilities are to coordinate the implementation of the electricity safety guidelines (K2) and (K3) for the safety and security of employees at work, optimize the operation and maintenance of the distribution network to maintain the reliability of electricity supply, evaluate the realization of rayon performance and evacuate system operations and activities.
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Job Description
Entering data using the PLN computer application by referring to the report given to the author by the field officer, where the data is based on a survey by entering the client ID in the application.
System and Procedure
Thus, this KCT monitoring is carried out every morning at 09:00 and in the afternoon at 16:00. The data for the biller who walks directly is entered into the KCT application, followed by the address from the KCT web application kct-web. After entering the increased power of customer data into the Customer Service application on the computer, the author then enters the customer data that has been collected into Microsoft Excel.
Thus, the data is directly entered into the center where employees will seek treatment and who will receive treatment. Importing integrated data corresponding to electricity customer data (TNP2K) Importing data using the PLN computer application by referring to the report given to the author by the field officer, where the data is based on a survey by the customer Enter ID in the application, the data will come out and then the data will be changed according to the data that the officer has updated on the corresponding form. In the first week, I didn't do much internship work because I was still in the adjustment phase.
In week 6, continue the KCT data entry work and other data entry directed by PLN employees. The mobile phone used for the PLN office has been upgraded again so that it does not interfere with the work at Frontliner. Review what happened with the customer after having a clear, non-emotional conversation, so if a customer makes a complaint and is emotional, the employee or frontline worker can find a way out.
Place of Apprenticeship
Kind and Description of the Activity
Obstacle and Solution
- Obstacles
- Solutions
Conclusion
Suggestions that can be given during the implementation of the apprenticeship system at the PT.PLN Pekanbaru are as follows. To improve the image of the company, there is a need for improvement in the form of service quality again because all the dimensions have a coefficient value still strong enough, especially increasing reliability, which have a pandai with a quality value.
Suggestion
Internship Reply Letter
Internship Statement Letter
Internship Assessment Sheet
List of Internship Attendance Sheet
Internship Revision List
Daily Activities of Practical Work
