250
Laporan Tahunan 2022 Annual ReportStrategi Keberlanjutan Sustainability Strategy
No. Jenis Transaksi Transaction Type
Selesai
Completed Dalam Proses
On Process Tidak Selesai
Uncompleted Jumlah
Keluhan Number of Complaints Jumlah
Total
Presentase Percentage
Jumlah Total
Presentase Percentage
Jumlah Total
Presentase Percentage 26 Belum Terima Polis Asuransi
Kendaraan
Have Not Received a Vehicle Insurance Agreement
17 100,0% 0 0% 0 0% 17
27 SMS dari BCA Finance/Keluhan Karena Isi SMS yang Dikirim SMS from BCA Finance/
Complaint Regarding the Contents of The SMS
17 100,0% 0 0% 0 0% 17
28 Pemalsuan Data dan Tanda Tangan Konsumen Falsification of Consumer Information and Signatures
14 100,0% 0 0% 0 0% 14
29 Pembayaran Lain-lain
Other Payments 11 100,0% 0 0% 0 0% 11
30 Gangguan/Kerusakan Perangkat dan Sistem Teknologi Informasi Interruption/Damage to Information Technology Devices and Systems
10 100,0% 0 0% 0 0% 10
31 Penebusan Barang Jaminan yang Sudah Diamankan
Redemption of Guaranteed Items that Have Been Secured
9 100,0% 0 0% 0 0% 9
32 Over Kredit
Over Credit 6 100,0% 0 0% 0 0% 6
33 Refund Asuransi
Insurance Refunds 5 100,0% 0 0% 0 0% 5
34 Data Table Angsuran Pinjaman
Loan Installment Data 5 100,0% 0 0% 0 0% 5
35 Cabut Blokir
Unblock 3 100,0% 0 0% 0 0% 3
36 Pelunasan Khusus
Special Payment 3 100,0% 0 0% 0 0% 3
37 Proses Klaim Mobil Hilang
Lost Car Claim Process 3 100,0% 0 0% 0 0% 3
38 Pengambilan BPKB - RDND
BPKB - RDND Collection 3 100,0% 0 0% 0 0% 3
39 Pengkinian Data Konsumen
Updating Consumer Data 3 100,0% 0 0% 0 0% 3
40 Dianggap Belum Bayar
Considered Unpaid 2 100,0% 0 0% 0 0% 2
41 Upgrade/Asuransi
Upgrades/Insurance 2 100,0% 0 0% 0 0% 2
42 Penjelasan 2 Pelapor atau Lebih pada SLIK OJK
Explanation of 2 Reporters or More on OJK SLIK
2 100,0% 0 0% 0 0% 2
Laporan Tahunan 2022 Annual Report
251
PT BCA FINANCE
Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL) [F.25]
Sepanjang tahun 2022, Perseroan mengadakan kegiatan tanggung jawab sosial di antaranya adalah sebagai berikut:
- Mengurangi sampah makanan dan minuman dalam bentuk plastik dan styrofoam (sekali pakai) dengan pengunaan botol minum dan tempat makan pribadi;
- Bekerja sama dengan pihak ketiga dalam pemilahan dan pengolahan sampah.
Environmental Social Responsibility Activities (TJSL) [F.25]
Throughout 2022, the Company participated in social responsibility activities such as the following:
- Reducing food and beverage waste in the form of plastic and styrofoam (single use) by using drinking bottles and personal eating containers;
- Cooperate with third parties in waste sorting and processing.
No. Jenis Transaksi Transaction Type
Selesai
Completed Dalam Proses
On Process Tidak Selesai
Uncompleted Jumlah
Keluhan Number of Complaints Jumlah
Total
Presentase Percentage
Jumlah Total
Presentase Percentage
Jumlah Total
Presentase Percentage 43 Komponen Biaya Relaksasi
Relaxation Cost Components 2 100,0% 0 0% 0 0% 2
44 Kendaraan Cacat/Rusak/Tidak Sesuai
Defective/Damaged/
Inappropriate Vehicles
2 100,0% 0 0% 0 0% 2
45 Pengajuan Kredit
Credit Application 2 100,0% 0 0% 0 0% 2
46 Transaksi Ditolak Tidak Berhasil Transaction Rejected Was Not Successful
1 100,0% 0 0% 0 0% 1
47 Pengambilan BPKB - Subrogasi
BPKB Collection - Subrogation 1 100,0% 0 0% 0 0% 1
48 Keberatan Persetujuan Relaksasi
Objection to Relaxation Consent 1 100,0% 0 0% 0 0% 1
49 Pendaftaran & Reset User Id FINA/Kontak Website
Registration & Reset of FINA User Id/Website Contact
1 100,0% 0 0% 0 0% 1
50 Biaya Penanganan ASR
ASR Handling Fee 1 100,0% 0 0% 0 0% 1
51 Rate Bunga
Interest Rate 1 100,0% 0 0% 0 0% 1
52 Layanan Halo BCA &
Kemudahan Menghubungi Halo BCA
Halo BCA Services & easiness in Contacting Halo BCA
1 100,0% 0 0% 0 0% 1
Grand Total 2.329 99,8% 4 0,2% 0 0% 2.333
