DAFTAR PUSTAKA
Abror, A. (2015). Keadilan Distribusi dan Minat Bayar Zakat Melalui Orgnaisasi Pengelola Zakat. Jurnal Universitas Indonesia.
Affandi, A., Sobarna, A., Erlangga, H., Onny Siagian, A., Purwanto, A., & Amin Effendy, A. (2020). Widhi Wicaksono 9a , Suyatin 10a , Eti Ariyanti 11a , Wahyitno 12a , Cornelia Dumarya Manik 13a. Systematic Reviews in Pharmacy, 11(11), 1506–1515.
Aladwani, A. M., & Dwivedi, Y. K. (2018). Towards a theory of SocioCitizenry:
Quality anticipation, trust configuration, and approved adaptation of governmental social media. International Journal of Information Management, 43, 261-272.
Al Azis, M. R. (2021). Tantangan Industri Penerbitan Buku Di Indonesia Sebagai Bagian Dari Industri Kreatif Dalam Mengarungi Era Digitalisasi Dan Pandemi Covid 19. Jurnal Ilmu Komunikasi UHO : Jurnal Penelitian Kajian Ilmu Komunikasi Dan Informasi, 6(3), 236. https://doi.org/10.52423/jikuho.v6i3.17949 Anaya-Sánchez, R., Aguilar-Illescas, R., Molinillo, S., & Martínez-López, F. J.
(2020). Trust and loyalty in online brand communities. Spanish Journal of Marketing - ESIC, 24(2), 177–191. https://doi.org/10.1108/SJME-01-2020-0004 Antopani, T. (2016). Fotografi, Pariwisata, Dan Media Aktualisasi Diri. REKAM:
Jurnal Fotografi, Televisi, Dan Animasi, 11(1), 31.
https://doi.org/10.24821/rekam.v11i1.1293
Antwi, S. (2021). “I just like this e-Retailer”: Understanding online consumers repurchase intention from relationship quality perspective. Journal of Retailing
and Consumer Services, 61(April), 102568.
https://doi.org/10.1016/j.jretconser.2021.102568
Arbi, F., & Indra Dewi, S. (2017). Pengaruh media sosial instagram terhadap minat fotografi pada komunitas fotografi kamera indonesia malang. Jurnal Ilmu Sosial Dan Ilmu Politik, 6(2), 69–74.
Augusty, Ferdinand. (2006). Metode Penelitian Manajemen. Semarang: Badan Penerbit Universitas Diponegoro.
Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27(2), 184–206.
https://doi.org/10.1177/0092070399272005
Bagus, I., Yana, C., & Raharjo, A. (2023). PEMOTRETAN PRE-WEDDING CASUAL.
3(1), 118–127.
Bain & Company. (2017). The Value of Customer Experience, Quantified.
Banerjee, A. V. (1992). A simple model of herd behavior. The quarterly journal of economics, 107(3), 797-817.
Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), 586–607.
https://doi.org/10.1016/j.jcps.2014.05.002
Berlilana, B., Utami, R., & Baihaqi, W. M. (2020). Pengaruh Teknologi Informasi Revolusi Industri 4.0 terhadap Perkembangan UMKM Sektor Industri Pengolahan. Matrix : Jurnal Manajemen Teknologi Dan Informatika, 10(3), 87–
93. https://doi.org/10.31940/matrix.v10i3.1930
Bigné, J. E., Mattila, A. S., & Andreu, L. (2008). The impact of experiential consumption cognitions and emotions on behavioral intentions. Journal of
Services Marketing, 22(4), 303–315.
https://doi.org/10.1108/08876040810881704
Bıçakcıoğlu, N., İpek, İ., & Bayraktaroğlu, G. (2018). Antecedents and outcomes of brand love: the mediating role of brand loyalty. Journal of Marketing
Communications, 24(8), 863–877.
https://doi.org/10.1080/13527266.2016.1244108
Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand Experience: What Is It?
How Is It Measured? Does It Affect Loyalty? Journal of Marketing, 73(3), 52–
68. https://doi.org/10.1509/jmkg.73.3.52
Chai, J. C. Y., Malhotra, N. K., & Alpert, F. (2015). A two-dimensional model of trust-value-loyalty in service relationships. Journal of Retailing and Consumer Services, 26, 23–31. https://doi.org/10.1016/j.jretconser.2015.05.005
Changjoon, L., & Soohyo, K. (2020). Patient Fidelity to Medical Services: The Roles of Authenticity and Affective Trust. Journal of Industrial Disribution &
Business, 11(11), 19–28.
Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93. https://doi.org/10.1509/jmkg.65.2.81.18255
Chen, J., Nguyen, B., & Klaus, P. (2013). Public affairs in China: Exploring the role of brand fairness perceptions in the case of Mercedes-Benz. Journal of Public Affairs, 13(4), 403–414. https://doi.org/10.1002/pa.1493
Chiu, C. M., Huang, H. Y., & Yen, C. H. (2010). Antecedents of trust in online auctions. Electronic Commerce Research and Applications, 9(2), 148–159.
https://doi.org/10.1016/j.elerap.2009.04.003
Conn, C. (2005). Innovation in Private-Label Branding Innovation in Private- Label Branding. 617, 55–62.
Dabholkar, P. A., van Dolen, W. M., & de Ruyter, K. (2009). A dual‐sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat. Psychology & Marketing, 26(2), 145- 174.
Darmawan, D. (2018). the Effect of Brand Experience on Brand Trust and Brand Loyalty. Translitera : Jurnal Kajian Komunikasi Dan Studi Media, 7(2), 13–24.
https://doi.org/10.35457/translitera.v7i02.590
Delgado‐Ballester, E., & Munuera‐Alemán, J. L. (2001). Brand trust in the context of consumer loyalty. European Journal of marketing, 35(11/12), 1238-1258.
Dewa Gede Sudika Mangku, Yuliartini, N. P. R., Hartana, & Universitas. (2022).
Pengembangan Usaha Umkm Di Masa Pandemi Melalui Optimalisasi Digital Marketing Di Kabupaten Buleleng. Jurnal Pendidikan Kewarganegaraan Undiksha, 10(8.5.2017), 2003–2005.
Di, B., Foto, I., Di, P., Pandemi, T., Lahan, M., Untuk, S., & Karya, M. (2022).
MEMAKSIMALKAN LAHAN SEMPIT UNTUK MENGHASILKAN KARYA DAN Abstrak PENDAHULUAN Kurikulum Merdeka Belajar Kampus Merdeka ( MBKM ) merupakan salah satu kebijakan dari Kementerian Pendidikan , Kebudayaan , Riset dan Teknologi . Salah satu program dari kebijakan. 2(2), 177–185.
Doney, P. M., & Cannon, J. P. (1997). An Examination of the Nature of Trust in Buyer–Seller Relationships. Journal of Marketing, 61(2), 35–51.
https://doi.org/10.1177/002224299706100203
Ebrahim, R., Ghoneim, A., Irani, Z., & Fan, Y. (2016). A brand preference and repurchase intention model: the role of consumer experience. Journal of
Marketing Management, 32(13–14), 1230–1259.
https://doi.org/10.1080/0267257X.2016.1150322
Efendi, R., Indartono, S., & Sukidjo, S. (2019). the Mediation of Economic Literacy on the Effect of Self Control on Impulsive Buying Behaviour Moderated By Peers. International Journal of Economics and Financial Issues, 9(3), 98–104.
https://doi.org/10.32479/ijefi.7738
Effendi, S., & Singarimbun, M. (2001). Metode Penelitian Survei. Edisi ketiga. Jakarta. LP3ES.
El Hedhli, K., Zourrig, H., & Chebat, J. C. (2016). Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper’s gender and self- congruity. Journal of Retailing and Consumer Services, 31, 1–13.
https://doi.org/10.1016/j.jretconser.2016.03.002
ENGLE, J., BLACKWELL, R., & MINIARD, P. (1995). Customer behaviour international edition.
Escalas, J. E., & Bettman, J. R. (2005). Journal of Consumer Research Volume 32 issue 3 2005 [doi 10.1086%2F497549] Escalas, Jennifer Edson; Bettman, James R. -- Self‐Construal, Reference Gro.pdf. 32(3), 378–389.
Fang, Y. H., Chiu, C. M., & Wang, E. T. (2011). Understanding customers' satisfaction and repurchase intentions: An integration of IS success model, trust, and justice. Internet research, 21(4), 479-503.
Ferreira, P., Rodrigues, P., & Rodrigues, P. (2019). Brand Love as Mediator of the Brand Experience-Satisfaction-Loyalty Relationship in a Retail Fashion Brand.
Management and Marketing, 14(3), 278–291. https://doi.org/10.2478/mmcks- 2019-0020
Fikri, I., Yasri, Y., & Abror, A. (2018). The Impact of Brand Experience and Brand Trust on Brand Engagement: The Mediating Effect of Brand Satisfaction n.
57(Piceeba), 153–161. https://doi.org/10.2991/piceeba-18.2018.43
Gallo, A. (2014). The value of keeping the right customers. Harvard business review, 29(10), 304-309.
Garbarino, E., & Johnson, M. S. (1999). The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships. Journal of Marketing, 63(2), 70–87.
https://doi.org/10.1177/002224299906300205
Ghozali, I. (2011a). “Aplikasi Analisis Multivariate Dengan Program SPSS”.
Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I., & Latan, H. (2015b). Partial least squares konsep, teknik dan aplikasi menggunakan program smartpls 3.0 untuk penelitian empiris. Semarang: Badan Penerbit UNDIP.
Ghozali, I. (2021c). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 26 Edisi 10. Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2021d). Partial Least Squares: Konsep, Teknik dan Analisis Menggunakan SmartPLS 3.2. 9 untuk Penelitian Empiris. Badan Penerbit Universitas Diponegoro.
Godes, D., & Mayzlin, D. (2004). Using online conversations to study word-of-mouth
communication. Marketing Science, 23(4).
https://doi.org/10.1287/mksc.1040.0071
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185–214. https://doi.org/10.1080/07421222.2001.11045669 Gong, X., Zhang, K. Z. K., Chen, C., Cheung, C. M. K., & Lee, M. K. O. (2020).
What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity. Information and Management, 57(7), 103250.
https://doi.org/10.1016/j.im.2019.103250
Goyette, I., Richard, L., Bergeron, J., & Marticotte, F. (2010). Word-of-mouth measurement scale for eservice context. Canadian Journal of Administrative Sciences, 27(1), 5–23.
Granovetter, M. (1983). The Strength of Weak Ties: A Network Theory Revisited.
Sociological Theory, 1(1983), 201. https://doi.org/10.2307/202051
Ha, H., John, J., John, J. D., Chung, Y., Ha, H., John, J., John, J. D., & Chung, Y.
(2016). Article information :
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2012a). Partial Least Squares: The Better Approach to Structural Equation Modeling? Long Range Planning, 45(5–6), 312–
319. https://doi.org/10.1016/j.lrp.2012.09.011
Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012b). The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research:
A Review of Past Practices and Recommendations for Future Applications. Long Range Planning, 45(5–6), 320–340. https://doi.org/10.1016/j.lrp.2012.09.008 Hasan, M. (2018). Pembinaan Ekonomi Kreatif Dalam Perspektif Pendidikan
Ekonomi. JEKPEND: Jurnal Ekonomi Dan Pendidikan, 1(1), 81.
https://doi.org/10.26858/jekpend.v1i1.5063
Henseler, J., Hubona, G., & Ray, P. A. (2016a). Using PLS path modeling in new technology research: updated guidelines. Industrial management & data systems.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2016b). Testing measurement invariance of composites using partial least squares. International marketing review.
Herjanto, H., & Amin, M. (2020). Repurchase intention: the effect of similarity and client knowledge. International Journal of Bank Marketing, 38(6), 1351–1371.
https://doi.org/10.1108/IJBM-03-2020-0108
Hillman, S., & Neustaedter, C. (2017). Trust and mobile commerce in North America.
Computers in Human Behavior, 70, 10–21.
https://doi.org/10.1016/j.chb.2016.12.061
Hogg, M. K., Banister, E. N., & Stephenson, C. A. (2009). Mapping symbolic (anti-) consumption. Journal of Business Research, 62(2), 148–159.
https://doi.org/10.1016/j.jbusres.2008.01.022
Howard, H. A., Griffin, D. J., & Arth, Z. W. (2022). Information manipulation and cognitive trust: an organizational replication and extension of IMT. Atlantic
Journal of Communication, 30(3), 219–230.
https://doi.org/10.1080/15456870.2021.1884078
Howard, J. A., & Sheth, J. N. (1969). The theory of buyer behavior. New York, 63, 145.
Huaman-Ramirez, R., & Merunka, D. (2019). Brand experience effects on brand attachment: the role of brand trust, age, and income. European Business Review, 31(5), 610–645. https://doi.org/10.1108/EBR-02-2017-0039
Huang, C. C. (2017). The impacts of brand experiences on brand loyalty: mediators of brand love and trust. Management Decision, 55(5), 915–934.
https://doi.org/10.1108/MD-10-2015-0465
Huang, S. (Sam), Chen, G., Luo, X., & Bao, J. (2019). Evolution of Tourism Research in China after the Millennium: Changes in Research Themes, Methods, and Researchers. Journal of China Tourism Research, 15(3), 420–434.
https://doi.org/10.1080/19388160.2018.1515684
Hung, K. H., & Li, S. Y. (2007). The influence of eWOM on virtual consumer communities: Social capital, consumer learning, and behavioral outcomes.
Journal of Advertising Research, 47(4), 485–495.
https://doi.org/10.2501/S002184990707050X
Hung, K., Li, S., & Tse, D. (2011). Interpersonal trust and platform credibility in a chinese multibrand online community: Effects on brand variety seeking and time spent. Journal of Advertising, 40(3), 99–112. https://doi.org/10.2753/JOA0091- 3367400308
Iglesias, O., Markovic, S., & Rialp, J. (2019). How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy. Journal of Business Research, 96(June 2018), 343–354. https://doi.org/10.1016/j.jbusres.2018.05.043
Ilyas, G. B., Rahmi, S., Tamsah, H., Munir, A. R., & Putra, A. H. P. K. (2020).
Reflective model of brand awareness on repurchase intention and customer satisfaction. Journal of Asian Finance, Economics and Business, 7(9), 427–438.
https://doi.org/10.13106/JAFEB.2020.VOL7.NO9.427
Jalilvand, M. R., & Ali Heidari. (2015). Comparing face to face and electronic word- of-mouth in destination image formation: the case of Iran. Journal Information Technology & People, 28(1), 2–33.
Japutra, A., & Molinillo, S. (2019). Responsible and active brand personality: On the relationships with brand experience and key relationship constructs. Journal of Business Research, 99(November 2016), 464–471.
https://doi.org/10.1016/j.jbusres.2017.08.027
Jiang, K., Luk, S. T. kwong, & Cardinali, S. (2018). The role of pre-consumption experience in perceived value of retailer brands: Consumers’ experience from emerging markets. Journal of Business Research, 86(October 2016), 374–385.
https://doi.org/10.1016/j.jbusres.2017.09.026
John, L. K., Emrich, O., Gupta, S., & Norton, M. I. (2016). Does Liking Lead to Loving? Journal of Marketing Research, preprint.
Johnson, D., & Grayson, K. (2005). Cognitive and affective trust in service relationships. Journal of Business Research, 58(4), 500–507.
https://doi.org/10.1016/S0148-2963(03)00140-1
Jones, G. R., & George, J. M. (1998). The experience and evolution of trust:
Implications for cooperation and teamwork. Academy of Management Review, 23(3), 531–546. https://doi.org/10.5465/AMR.1998.926625
Keller, K. L. (1993). Conceptualizing, measuring, managing. Journal of Marketing, 57, 1–22.
Kementerian Pariwisata dan Ekonomi Kreatif. (2021). Outlook Pariwisata dan Ekonomi Kreatif 2021. Outlook Pariwisata Dan Ekonomi Kreatif 2021, 90.
https://s3-kemenparekraf.s3.ap-southeast-
1.amazonaws.com/Buku_Outlook_Pariwisata_dan_Ekonomi_Kreatif_2021_6768 c3fcf0.pdf
Khan, I., Hollebeek, L. D., Fatma, M., Islam, J. U., & Rahman, Z. (2020). Brand engagement and experience in online services. Journal of Services Marketing, 34(2), 163–175. https://doi.org/10.1108/JSM-03-2019-0106
Khan, I., & Rahman, Z. (2015). Brand experience anatomy in retailing: An interpretive structural modeling approach. Journal of Retailing and Consumer Services, 24(C), 60–69. https://doi.org/10.1016/j.jretconser.2015.02.003
Ki, E. J., & Hon, L. C. (2012). Causal linkages among relationship quality perception, attitude, and behavior intention in a membership organization. Corporate Communications, 17(2), 187–208. https://doi.org/10.1108/13563281211220274 Kim, A. J. & Kim, Y. (2010). The effects of website quality on customer satisfaction
and behavioral intentions: A study of e-commerce sites in Korea. Journal of global information management, 18(3), 1-22.
Kim, E., Sung, Y., & Kang, H. (2014). Brand followers’ retweeting behavior on Twitter: How brand relationships influence brand electronic word-of-mouth.
Computers in Human Behavior, 37, 18–25.
https://doi.org/10.1016/j.chb.2014.04.020
Kim, H., & Hanssens, D. M. (2017). Advertising and Word-of-Mouth Effects on Pre- launch Consumer Interest and Initial Sales of Experience Products. Journal of Interactive Marketing, 37, 57–74. https://doi.org/10.1016/j.intmar.2016.08.001 Kim, M. S., Shin, D. J., & Koo, D. W. (2018). The influence of perceived service
fairness on brand trust, brand experience and brand citizenship behavior.
International Journal of Contemporary Hospitality Management, 30(7), 2603–
2621. https://doi.org/10.1108/IJCHM-06-2017-0355
Kline, R. B. (2023). Principles and practice of structural equation modeling.
Guilford publications.
Kuhlmeier, D., & Knight, G. (2005). Antecedents to internet-based purchasing: A multinational study. International Marketing Review, 22(4), 460–473.
https://doi.org/10.1108/02651330510608460
Kurniawan, W., & Hudayati, A. (2021). Pengaruh Keadilan Distributif, Kepercayaan Kognitif dan Afektif terhadap Kepatuhan Pajak Sukarela. Proceeding of National Conference on Accounting & Finance, 3(2006), 227–237.
https://doi.org/10.20885/ncaf.vol3.art20
Larasetiati, M., & Ali, H. (2019). Model of consumer trust: analysis of perceived usefulness and toward repurchase intention in online travel agent. Journal of Economics and Finance, 3(8), 350–357. https://doi.org/10.21276/sjef.2019.3.8.5 Laursen, B., Altman, R. L., Bukowski, W. M., & Wei, L. (2020). Being fun: An
overlooked indicator of childhood social status. Journal of Personality, 88(5), 993–1006. https://doi.org/10.1111/jopy.12546
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96.
https://doi.org/10.1509/jm.15.0420
Lennox, R. D., & Wolfe, R. N. (1984). Revision of the Self-Monitoring Scale. Journal of Personality and Social Psychology, 46(6), 1349–1364.
https://doi.org/10.1037/0022-3514.46.6.1349
Lewis, D. J., & Weigert, A. J. (2012). The social dynamics of trust: Theoretical and empirical research, 1985-2012. Social Forces, 91(1), 25–31.
https://doi.org/10.1093/sf/sos116
Liu, C. H. S., & Lee, T. (2016). Service quality and price perception of service:
Influence on word-of-mouth and revisit intention. Journal of Air Transport Management, 52, 42–54. https://doi.org/10.1016/j.jairtraman.2015.12.007
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71–79. https://doi.org/10.1016/j.ijinfomgt.2010.05.008 Liu, L., Lee, M. K. O., Liu, R., & Chen, J. (2018). Trust transfer in social media brand
communities: The role of consumer engagement. International Journal of
Information Management, 41(28), 1–13.
https://doi.org/10.1016/j.ijinfomgt.2018.02.006
Liu, Y. (2006). Word of mouth for movies: Its dynamics and impact on box office
revenue. Journal of Marketing, 70(3), 74–89.
https://doi.org/10.1509/jmkg.70.3.74
Lobschat, L., Zinnbauer, M. A., Pallas, F., & Joachimsthaler, E. (2013). Why Social Currency Becomes a Key Driver of a Firm’s Brand Equity - Insights from the Automotive Industry. Long Range Planning, 46(1–2), 125–148.
https://doi.org/10.1016/j.lrp.2012.11.004
Madeline, S., & O. Sihombing, S. (2019). the Impacts of Brand Experiences on Brand Love, Brand Trust, and Brand Loyalty: an Empirical Study. Jurnal Bisnis Dan Manajemen, 20(2), 91–107. https://doi.org/10.24198/jbm.v20i2.241
Mahrunnisya, D., Indriayu, M., & Wardani, D. K. (2018). Peer Conformity through Money Attitudes toward Adolescence’s Consumptive Behavior. International Journal of Multicultural and Multireligious Understanding, 5(4), 30.
https://doi.org/10.18415/ijmmu.v5i4.163
Mardalena, V., Trihanondo, D. &, & Kusumanugraha, S. (2021). Fenomena Gaya Retro Dalam Fotografi Di Era Modern. Online) SENADA, 4, 250–257.
http://senada.idbbali.ac.id
McAllister, D. J. (1995). Affect- and Cognition-Based Trust As Foundations for Interpersonal Cooperation in Organizations. Academy of Management Journal, 38(1), 24–59. https://doi.org/10.2307/256727
Melewar, T. C., Foroudi, P., Gupta, S., Kitchen, P. J., & Foroudi, M. M. (2017).
Integrating identity, strategy and communications for trust, loyalty and commitment. European Journal of Marketing, 51(3), 572–604.
https://doi.org/10.1108/EJM-08-2015-0616
Miranda, R., & Nurdasila. (2020). Pengaruh Kualitas Pelayanan, Kepercayaan, Dan Citra Merek Terhadap Niat Beli Ulang Jasa Transportasi P.O Simpati Star Di Kota Banda Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 5(2), 310–
321. http://www.jim.unsyiah.ac.id/EKM/article/view/13275
Molinillo, S., Japutra, A., Nguyen, B., & Chen, C. H. S. (2017). Responsible brands vs active brands? An examination of brand personality on brand awareness, brand trust, and brand loyalty. Marketing Intelligence and Planning, 35(2), 166–179.
https://doi.org/10.1108/MIP-04-2016-0064
Moreau, C. P. (2020). Brand Building on the Doorstep: The Importance of the First (Physical) Impression. Journal of Retailing, 96(1), 155–167.
https://doi.org/10.1016/j.jretai.2019.12.003
Mowen, J.C., Minor, M.S. (2000), Consumer Behaviour: A Framework. Englewood Cliffs, New Jersey: Prentice Hall. p99-105.
Mulyono, S., & Purnomo, J. (n.d.). SATISFACTION PADA RUMAH SAKIT UMUM DAERAH. 15–40.
Munnukka, J., Karjaluoto, H., & Tikkanen, A. (2015). Are Facebook brand community members truly loyal to the brand? Computers in Human Behavior, 51(PA), 429–439. https://doi.org/10.1016/j.chb.2015.05.031
Narimane, G., & Lahcen, A. (2021). The Effect of Brand Experience on Brand Loyalty With the Mediating Role of Brand Trust. Journal of Studies in Economics and Management Volume, 4(01), 885.
Nuraini, N., & Nasri, R. (2017). Strategi Pengembangan Industri Kreatif Dengan Pendekatan Triple Helix (Studi Kasus Pada Industri Kreatif Di Tangerang Selatan). Seminar Nasional Riset Manajemen & Bisnis 2017, 867–877.
Nyaga, G. N., Whipple, J. M., & Lynch, D. F. (2010). Examining supply chain relationships: Do buyer and supplier perspectives on collaborative relationships differ? Journal of Operations Management, 28(2), 101–114.
https://doi.org/10.1016/j.jom.2009.07.005
Oktavianie, R., Jannah, M., Syafitri, A., & ... (2023). Strategi Eksistensi Umkm Kota Lubuklinggau Pada Masa Pandemi Covid-19. … REVIEW: Jurnal …, 11(1), 265–
274. https://jurnal.unived.ac.id/index.php/er/article/view/3069
Ozdemir, S., Zhang, S. J., Gupta, S., & Bebek, G. (2020). The effects of trust and peer influence on corporate brand—Consumer relationships and consumer loyalty.
Journal of Business Research, 117, 791–805.
https://doi.org/10.1016/j.jbusres.2020.02.027
Palmer, A. (1997). Defining relationship marketing: an international perspective.
Management Decision, 35(4), 319–321.
https://doi.org/10.1108/00251749710169710
Park, J., & Oh, I.-K. (2012). A Case Study of Social Media Marketing by Travel Agency: The Salience of Social Media Marketing in the Tourism Industry.
International Journal of Tourism Sciences, 12(1), 93–106.
https://doi.org/10.1080/15980634.2012.11434654
Phua, J., Jin, S. V., & Kim, J. (Jay). (2017). Gratifications of using Facebook, Twitter, Instagram, or Snapchat to follow brands: The moderating effect of social comparison, trust, tie strength, and network homophily on brand identification, brand engagement, brand commitment, and membership intentio. Telematics and Informatics, 34(1), 412–424. https://doi.org/10.1016/j.tele.2016.06.004
Prahiawan, W., Fahlevi, M., Juliana, J., Purba, J. T., & Tarigan, S. A. A. (2021). The role of e-satisfaction, e-word of mouth and e-trust on repurchase intention of online shop. International Journal of Data and Network Science, 5(4), 593–600.
https://doi.org/10.5267/j.ijdns.2021.8.008
Pratiwi, R. S., Salim, U., & Sunaryo, S. (2021). the Effect of Brand Experience and Perceived Value on Brand Loyalty Mediated By Brand Trust. Jurnal Aplikasi Manajemen, 19(2), 310–318. https://doi.org/10.21776/ub.jam.2021.019.02.07 Prentice, C., Wang, X., & Loureiro, S. M. C. (2019). The influence of brand
experience and service quality on customer engagement. Journal of Retailing and
Consumer Services, 50(February), 50–59.
https://doi.org/10.1016/j.jretconser.2019.04.020
Qureshi, I., Fang, Y., Ramsey, E., McCole, P., Ibbotson, P., & Compeau, D. (2009).
Understanding online customer repurchasing intention and the mediating role of trust- An empirical investigation in two developed countries. European Journal of Information Systems, 18(3), 205–222. https://doi.org/10.1057/ejis.2009.15 Rahman, F. Y., Yuliati, L. N., & Simanjuntak, M. (2019). The Influence of Marketing
Mix and Word of Mouth Towards Brand Image and Usage of Online Bike Usage.
Indonesian Journal of Business and Entrepreneurship, 5(3), 287–298.
https://doi.org/10.17358/ijbe.5.3.287
Reichheld, F. F., & Teal, T. (1996). The loyalty effect: The hidden force behind growth, profits and lasting. Harvard Business School Publications.
Reingen, P. H., Foster, B. L., Brown, J. J., & Seidman, S. B. (1984). Brand Congruence in Interpersonal Relations: A Social Network Analysis. Journal of Consumer Research, 11(3), 771. https://doi.org/10.1086/209013
Rindfleisch, A., & Inman, J. J. (1998). Explaining the familiarity-liking relationship:
Mere exposure, information availability, or social desirability? Marketing Letters, 9(1), 5–19. https://doi.org/10.1023/A:1007958302123
Safitri, M., Trihanondo, D., & Zen, A. P. (2023). Permainan Tradisional Petak Umpet dan Lompat Tali Dalam Fotografi Eksperimental. 10(1), 1088–1104.
Salehnia, M., Saki, M., Eshaghi, A., & Salehnia, N. (2014). A model of E-Loyalty and word-of-mouth based on e-trust in E-banking services (case study: Mellat Bank).
8th International Conference on E-Commerce in Developing Countries: With
Focus on e-Trust, ECDC 2014, April.
https://doi.org/10.1109/ECDC.2014.6836764
Saragih, M. G., Surya, E. D., Rahayu, S., Harianto, H., Harahap, R., & Widodo, S.
(2019, December). Analysis of brand experience and brand satisfaction with brand loyalty through brand trust as a variable mediation. In Journal of International Conference Proceedings (JICP) (Vol. 2, No. 3, pp. 139-148).
Sarstedt, M. (2019). Revisiting Hair Et al.’s Multivariate Data Analysis: 40 Years Later. The Great Facilitator, 1979, 113–119. https://doi.org/10.1007/978-3-030- 06031-2_15
Savitri, D. E. (2020). Pengaruh Brand Reputation, Brand Competence, Dan Brand Liking Terhadap Trust in Brand Pada Konsumen Laptop Asus Di Purworejo.
Volatilitas, 2(1), 1–16.
Scully, K., & Moital, M. (2016). Peer influence strategies in collectively consumed products (events and festivals): an exploratory study among university students. Young consumers.
Seiders, K., Voss, G. B., Grewal, D., & Godfrey, A. L. (2005). Do satisfied customers buy more? Examining moderating influences in a retailing context. Journal of Marketing, 69(4), 26–43. https://doi.org/10.1509/jmkg.2005.69.4.26
Shan, Y., & King, K. W. (2015). The Effects of Interpersonal Tie Strength and Subjective Norms on Consumers’ Brand-Related eWOM Referral Intentions.
Journal of Interactive Advertising, 15(1), 16–27.
https://doi.org/10.1080/15252019.2015.1016636
Sheu, J. J., Chu, K. T., & Wang, S. M. (2017). The associate impact of individual internal experiences and reference groups on buying behavior: A case study of animations, comics, and games consumers. Telematics and Informatics, 34(4), 314–325. https://doi.org/10.1016/j.tele.2016.08.013
Shiau, W. L., Sarstedt, M., & Hair, J. F. (2019). Internet research using partial least squares structural equation modeling (PLS-SEM). Internet Research, 29(3), 398–
406. https://doi.org/10.1108/IntR-10-2018-0447
Simangunsong, E., Sinaga, R. V., & Manihuruk, Y. P. U. (2022). PENGARUH PREDIKTABILITAS MEREK, KESUKAAN PADA MEREK, KOMPETENSI MEREK, REPUTASI MEREK DAN KEPERCAYAAN PADA PERUSAHAAN TERHADAP LOYALITAS MEREK HONDA:(Studi Kasus: Mahasiswa Pengguna Sepeda Motor Honda di Fakultas Ekonomi Unika Santo Thomas Medan). Jurnal Manajemen dan Bisnis, 314-333.
Sumara, R., & Salim, L. (2020). Service Quality, Customer Satisfaction, Brand Trust and Repurchase Intention. Fokus Ekonomi : Jurnal Ilmiah Ekonomi, 15(2), 493–
514. https://doi.org/10.34152/fe.15.2.493-514
Surianto, M. A., Setiawan, M., Sumiati, & Sudjatno. (2020). Cause-related marketing campaigns and repurchase intentions: The mediating role of brand awareness, consumer attitude and corporate image. Management Science Letters, 10(14), 3235–3242. https://doi.org/10.5267/j.msl.2020.6.015
Swift, P. E., & Hwang, A. (2013). The impact of affective and cognitive trust on knowledge sharing and organizational learning. Learning Organization, 20(1), 20–37. https://doi.org/10.1108/09696471311288500
Syifa Johan, I., Indriyani, R., & Vincēviča-Gaile, Z. (2020). Measuring Repurchase Intention on Fashion Online Shopping. SHS Web of Conferences, 76, 01015.
https://doi.org/10.1051/shsconf/20207601015
Taheri, B., Chalmers, D., Wilson, J., & Arshed, N. (2021). Would you really recommend it? Antecedents of word-of-mouth in medical tourism. Tourism
Management, 83(December 2018), 104209.
https://doi.org/10.1016/j.tourman.2020.104209
Trivedi, S. K., & Yadav, M. (2020). Repurchase intentions in Y generation: mediation of trust and e-satisfaction. Marketing Intelligence and Planning, 38(4), 401–415.
https://doi.org/10.1108/MIP-02-2019-0072
Trudeau H, S., & Shobeiri, S. (2016). Does social currency matter in creation of enhanced brand experience?. Journal of Product & Brand Management, 25(1), 98-114.
Tufahati, N., Barkah, C. S., Tresna, P. W., & Chan, A. (2021). The Impact of Customer Satisfaction on Repurchase Intention (Surveys on Customer of Bloomythings). Journal of Business & Applied Management, 14(2), 177.
https://doi.org/10.30813/jbam.v14i2.3098
Umar, J. T., Baja, L., Batam-Indonesia, K., Mikasari, D. A., & Wibowo, A. E. (2021).
Universitas Ibnu Sina (Uis) Reputasi Merek, Kompetensi Merek, Kesukaan Merek Dan Kepercayaan Pada Perusahaan Terhadap Loyalitas Merek Apotek Vitka Farma. 14–25.
Veloutsou, C. (2015). Brand evaluation, satisfaction and trust as predictors of brand loyalty: the mediator-moderator effect of brand relationships. Journal of Consumer Marketing, 32(6), 405–421. https://doi.org/10.1108/JCM-02-2014- 0878
Verma, S., & Yadav, N. (2021). Past, Present, and Future of Electronic Word of Mouth (EWOM). Journal of Interactive Marketing, 53, 111–128.
https://doi.org/10.1016/j.intmar.2020.07.001
Vinet, L., & Zhedanov, A. (2011). A “missing” family of classical orthogonal polynomials. Journal of Physics A: Mathematical and Theoretical, 44(8), 1–13.
https://doi.org/10.1088/1751-8113/44/8/085201
Wang, X., Tu, M., Yang, R., Guo, J., Yuan, Z., & Liu, W. (2016). Determinants of pro-environmental consumption intention in rural China: The role of traditional cultures, personal attitudes and reference groups. Asian Journal of Social Psychology, 19(3), 215–224. https://doi.org/10.1111/ajsp.12142
Wang, Y., & Yu, C. (2017). Social interaction-based consumer decision-making model in social commerce: The role of word of mouth and observational learning.
International Journal of Information Management, 37(3), 179–189.
https://doi.org/10.1016/j.ijinfomgt.2015.11.005
Wetzels, M., Odekerken-Schröder, G., & Oppen, C. Van. (2009). Assessing Using PLS Path Modeling Hierarchical and Empirical Construct Models : Guidelines.
MIS Quarterly, 33(1), 177–195.
Whyte Jr, W. H. (1954). The web of word of mouth. Fortune, 50(5), 140-143.
Widayati, C. C., Ali, H., Permana, D., & Nugroho, A. (2020). The role of destination image on visiting decisions through word of mouth in urban tourism in Yogyakarta. International Journal of Innovation, Creativity and Change, 12(3), 177–196.
Wijaya, A. P., Bernarto, I., & Purwanto, A. (2020). How to achieve value creation in digital world? The influence of IT response on value creation and customer satisfaction. International Journal of Advanced Science and Technology, 29(3), 6705–6715.
Wilson, N., Alvita, M., & Wibisono, J. (2021). the Effect of Perceived Ease of Use and Perceived Security Toward Satisfaction and Repurchase Intention. Jurnal
Muara Ilmu Ekonomi Dan Bisnis, 5(1), 145.
https://doi.org/10.24912/jmieb.v5i1.10489
Won, J., & Kim, B. Y. (2020). The effect of consumer motivations on purchase intention of online fashion-sharing platform. Journal of Asian Finance,
Economics and Business, 7(6), 197–207.
https://doi.org/10.13106/JAFEB.2020.VOL7.NO6.197
Yamin, M. A. Y., & Alyoubi, B. A. (2020). Adoption of telemedicine applications among Saudi citizens during COVID-19 pandemic: An alternative health delivery system. Journal of infection and public health, 13(12), 1845-1855.
Yasri, Y., Susanto, P., Hoque, M. E., & Gusti, M. A. (2020). Price perception and price appearance on repurchase intention of Gen Y: do brand experience and brand preference mediate? Heliyon, 6(11), e05532.
https://doi.org/10.1016/j.heliyon.2020.e05532
Yazfinedi. (2018). Usaha Mikro, Kecil, dan Menengah di Indonesia: Permasalahan dan Solusinya. Jurnal Ilmiah Kesejahteraan Sosial, XIV(25), 33–41.
Yearwood, K., Vliegen, N., Chau, C., Corveleyn, J., & Luyten, P. (2019). When do peers matter? The moderating role of peer support in the relationship between environmental adversity, complex trauma, and adolescent psychopathology in socially disadvantaged adolescents. Journal of Adolescence, 72(February), 14–
22. https://doi.org/10.1016/j.adolescence.2019.02.001
Yeh, Y. H., & Choi, S. M. (2011). Mini-lovers, maxi-mouths: An investigation of antecedents to eWOM intention among brand community members. Journal of
Marketing Communications, 17(3), 145–162.
https://doi.org/10.1080/13527260903351119
Yoo, B., Donthu, N., & Lee, S. (2000). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28(2), 195-211.
Zboja, J. J., & Voorhees, C. M. (2006). The impact of brand trust and satisfaction on retailer repurchase intentions. Journal of Services Marketing, 20(6), 381–390.
https://doi.org/10.1108/08876040610691275
Zhang, J. & Kim, J. H. (2013). When do strong brands benefit new products? Journal of Marketing, 77(2), 72-92.
Zhang, X., Ma, L., & Wang, G. S. (2019). Investigating consumer word-of-mouth behaviour in a Chinese context. Total Quality Management and Business Excellence, 30(5–6), 579–593. https://doi.org/10.1080/14783363.2017.1317587