APPRENTICESHIP REPORT
PT. BANK SYARIAH INDONESIA KCP DURI HANGTUAH 1
NURUL AFRINA 5404181145
APPLIED BACHELOR OF INTERNATIONAL BUSINESS ADMINISTRATION STUDY PROGRAM
BUSINESS ADMINISTRATION DEPARTMENT POLYTECHNIC STATE OF BENGKALIS
2022
ii
iii
ACKNOWLEDGEMENT
Praise and gratitude for the blessings and gifts of God Almighty who has given health and opportunity to the author to be able to complete practical work activities and have completed the practical work report that the author did at PT Bank Syariah Indonesia Kcp Duri Hangtuah 1 on time, from March 1, 2022 until June 30, 2022.
The author also says accept love to whole employees of PT Bank Syariah Indonesia Kcp Duri Hangtuah 1 who are very kind , friendly and accepting writer for join and have a chance be one member PT Bank Syariah Indonesia Kcp Duri Hangtuah 1.
In composing report apprenticeship this, author realize that without existence guidance from various party report apprenticeship this no could solved with time certain , then writer want to say accept love to all the party who has get involved and help author. Party related among others:
1. Mr. Johnny Custer, S.T., M.T as the Director of State Polytechnic of Bengkalis.
2. Mr. Armada, S.T., M.T as Deputy Director I of State Polytechnic of Bengkalis.
3. Mrs. Supriati, S.ST., M.Si as the Head of the Departement of Business Administration.
4. Mrs.Yunelly Asra, SE., MM as the Former Head of the Departement of Business Administration and also as the advisor of this Apprenticeship report.
5. Mrs. Wan Junita Raflah, B.Sc., M.Ec.Dev as the Head of International Business Administration Study Program.
6. Mr. Hutomo Atman Maulana, S.Pd., M.Si as the Former Head of International Business Administration Study Program.
7. Mr. Alkadri Perdana, B.IT., M.Sc as the Cordinator of Apprenticeship of International Business Administration Study Program.
iv 8. Mr. Ilham Khalid as the Branch Manager of PT. Bank Syariah Indonesia
Kcp Duri Hangtuah 1.
9. Mr. Muhammad Irfan as the Branch Operation Service Manager of PT.
Bank Syariah Indonesia Kcp Duri Hangtuah 1.
10. Mr Hendri Saputra as Operational Staff of PT. Bank Syariah Indonesia Kcp Duri Hangtuah 1.
11. All employee of PT. Bank Syariah Indonesia Kcp Duri Hangtuah 1 that already give the writer guidance and lot of experience while did the Apprenticeship.
12. Especially for my father Hasim and alm my mother Bariah beloved who have provided a lot of support for prayer, time, energy and material convenience during the lecture process and hopefully all of them will get a reward that is appropriate with Allah SWT.
13. Mr. Zuliyan who always gives encouragement, prayer, and support to the author so that he can complete this practical work report properly.
14. My best friends Rahayu, Roza Andriyani, Berlyani Agusta, Nurzita Rosiani and Surya Erlangga, thank you for your cooperation so far, I hope we can succeed together.
15. Friends in arms of State Polytechnic of Bengkalis, especially the International Business Administration Study Program, thank you for your support and coorperation when completing this Apprenticeship report.
The author realizes that in the preparation of this apprenticeship report, it is still far from perfect, both in terms of preparation, language, and writing.
Therefore, the authors really expect constructive criticism and suggestions to become a reference for writers in the future. Hopefully this apprenticeship report is useful for the writer and the reader.
Bengkalis, 2022
Nurul Afrina NIM.5404181145
v
TABLE OF CONTENTS
TITLE COVER ... i
VALIDATION FORM... ii
PREFACE ... iii
TABLE OF CONTENTS ... v
LIST OF FIGURES ...vii
LIST OF TABLES ...viii
LIST OF APPENDICES... ix
CHAPTER I INTRODUCTION ... 1
1.1 Background of the Apprenticeship ... 1
1.2 Purpose of the Apprenticeship ... 2
1.3 Significances of the Apprenticeship ... 3
CHAPTER II GENERAL DESCRIPTION OF THE COMPANY ... 4
2.1 Company Profile ... 4
2.2 Vision and mission ... 5
2.3 Kind of Business ... 5
2.4 Organization Structure ... 6
2.5 The Working Process ... 9
2.6 Indonesian Islamic Bank Products and Services ... 11
2.7 Document Used for Activity ... 14
CHAPTER III SCOPE OF THE APPRENTICESHIP ... 19
3.1 Job Description ... 19
3.2 Place of Apprenticeship... 20
3.3 System and Procedures ... 33
3.4 Obstacles and Solution ... 41
vi
CHAPTER IV CONCLUSION AND SUGGESTION... 42
4.1 Conclusion ... 42
4.2 Suggestion ... 43
REFERENCES ... 44
APPENDICES ... 45
vii
LIST OF FIGURES
Figure 2.1 Logo of Bank Syariah Indonesia ... 4
Figure 2.2 Organizational Structure of of PT. Bank Syariah Indonesia Kcp Duri Hangtuah 1 ... 6
Figure 2.3 Sample Card Signature ... 14
Figure 2.4 Application for Opening Product Accounts and Individual Funds ... 15
Figure 2.5 BI Checking Form ... 16
Figure 2.6 Micro KUR File ... 16
Figure 2.7 Financing Review Form Fulfillment of Financing Restructuring Requirements ... 17
Figure 2.8 IB Micro Financing Application Form ... 18
Figure 3.1 BI Checking Request Form Result ... 33
Figure 3.2 Input debtor and Data Entry KUR ... 33
Figure 3.3 IB micro application ... 34
Figure 3.4 IB micro application ... 35
Figure 3.5 Debtor installment deposit ... 36
Figure 3.6 duplicate the file using a photocopy machine... 36
Figure 3.7 Opening a Bank Syariah Indonesia account book online and offline .. 37
Figure 3.8 Barsheet for issuing passbooks and ATM books create & reissue PIN ... 38
Figure 3.9 Recap the customer's account number on the inventory barsheet. ... 38
Figure 3.10 Complete a customer satisfaction survey ... 39
Figure 3.11 Complete a customer satisfaction survey ... 40
Figure 3.12 Verification of customer service forms, application forms for opening individual fund product accounts, and sample signature card forms (KCTT). ... 40
viii
LIST OF TABLES
Table 3.1 Daily Activities of March 01 st , 2022 to March 04 th , 2022 ... 20
Table 3.2 Daily Activities of March 07 th , 2022 to March 11 th , 2022 ... 21
Table 3.3 Daily Activities of March 14 th , 2022 to March 18 th , 2022 ... 22
Table 3.4 Daily Activities of March 21 th , 2022 to March 25 th , 2022 ... 23
Table 3.5 Daily Activities of March 28 th , 2022 to March 31th , 2022 ... 23
Table 3.6 Daily Activities of April 01 st , 2022 ... 24
Table 3.7 Daily Activities of April 04 th , 2022 to April 08 th , 2022 ... 24
Table 3.8 Daily Activities of April 11 th , 2022 to April 15 th , 2022 ... 25
Table 3.9 Daily Activities of April 18 th , 2022 to April 22 th , 2022 ... 26
Table 3.10 Daily Activities of April 18 th , 2022 to April 22 th , 2022 ... 26
Table 3.11 Daily Activities of May 02 nd , 2022 to April 06 th , 2022 ... 27
Table 3.12 Daily Activities of May 09 th , 2022 to May 13 th , 2022 ... 27
Table 3.13 Daily Activities of May 16 th , 2022 to May 20 th , 2022 ... 28
Table 3.14 Daily Activities of May 23 th , 2022 to May 27 th , 2022 ... 28
Table 3.15 Daily Activities of May 30 th , 2022 to May 31 th , 2022 ... 29
Table 3.16 Daily Activities of June 01 st , 2022 to June 03 rd , 2022 ... 29
Table 3.17 Daily Activities of June 06 th , 2022 to June 10 th , 2022 ... 29
Table 3.18 Daily Activities of June 13 th , 2022 to June 17 th , 2022 ... 30
Table 3.1 9 Daily Activities of June 20 th , 2022 to June 24 th , 2022 ... 31
Table 3. 20 Daily Activities of June 27 th , 2022 to June 30 th , 2022 ... 32
ix
LIST OF APPENDICES
Appendix 1: Aprenticeship Acceptance Letter ... 45
Appendix 2: MOU... 46
Appendix 3: Apprenticeship Certificate... 47
Appendix 4: List of Attendance ... 48
Appendix 5 : Daily Activity ... 56
Apendix 7 : Gallery ... 74
