Questions:
1. “Informational communication problems” are due to which of the following:
a. When two doctors do not clearly speak to one another.
b. Problems that involve data and its transmittal and management.
c. When one doctor does not call a stat report.
d. When one doctor makes an error in diagnosis.
2. Interpersonal communication problems are due to which of the following:
a. Problems in communication between different people.
b. Problems that involve data.
c. Problems that involve transmission of computer files.
d. Problems that involve the management of computer files.
3. In a study by Stremikis et al in 2011, what percentage of all tests were done over again simply because the test data had not been communicated to other members of the team?
a. 13%
b. 23%
c. 33%
d. 43%
4. What is a near miss in diagnosis?
a. When a doctor almost made a mistake but realized it before rendering the diagnosis.
b. When an error in diagnosis is made by one clinician, but someone else found and corrected the error before it affected the patient.
c. When a doctor made a diagnosis which explained most of the findings, but the diagnosis turned out to be incorrect.
d. When a doctor is distracted, and nearly made a mistake, but realizes his/her reasoning was fallacious and reported the correct diagnosis.
5. What is patient centered care?
a. “The patient should be able to take as much time as he/she wants with the doctor.”
b. “The patient should be able to have any test or procedure he/she wants.”
c. “The patient is never wrong.”
d. “Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.”
