vii DAFTAR ISI
HALAMAN JUDUL... i
LEMBAR PERSETUJUAN... ii
LEMBAR PENGESAHAN...iii
PERNYATAAN... iv
KATA PENGANTAR... v
DAFTAR ISI...vii
ABSTRAK...x
ABSTRACT...xi
BAB I PENDAHULUAN...1
A.Latar Belakang Masalah...1
B.Rumusan Masalah...3
C.Tujuan Dan Manfaat Penelitian...3
BAB II LANDASAN TEORI...4
A. PengertianLaundry...4
B. Macam-macam jenis kain...12
C. Macam-macam jenis Noda (Chemicals Spott Remover)... 13
D.Jenis-Jenis Bahan pembersihLaundry.....15
E.Macam-macam simbollaundry...18
F. Macam Macam peralatanLaundry...23
G.Standard Operating ProcedurePembuatanBill Laundry...32
H.Standard Operating Procedure guest laundry...34
IStandart Operating Procedure delivery guest laundry....44
viii
BAB III PEMBAHASAN...45
A.Tinjauan Umum... 45
1.Profil Perusahaan... 45
2.Visi dan Misi HARRIS Hotel & Conventions Surabaya... 46
3. Fasilitas HARRIS Hotel & Conventions Surabaya...47
4. Struktur Organisasi HARRIS Hotel & Conventions Surabaya...57
B. Tinjauan khusus...63
1. Struktur Organisasilaundry...63
2. Tugas dan Tanggung jawab...63
C. Pembahasan...65
1. Laundryguest di HARRIS Hotel & Conventions...65
2. Standard Operating Procedure guest laundryHARRIS Hotel & Conventions...66
3. Form-form yang digunakan diLaundry sections…....77
BAB IV PENUTUP...79
A. Kesimpulan dan Saran...79
DAFTAR PUSTAKA...80
ix
DAFTAR GAMBAR
Gambar 3.1Harris Room standart... 47
Gambar 3.2Blisfull suite Room Harris...48
Gambar 3.3Amaizing Suite Residences Room...48
Gambar 3.4Ballroom Harris...49
Gambar 3.5Meating room Harris... 50
Gambar 3.6Harris Cafe...51
Gambar 3.7Seventeen Lounge...51
Gambar 3.8Pool harris... 52
Gambar 3.9fitnes center... 53
Gambar 3.10Spa...53
Gambar 3.11Harris bautique... 54
Gambar 3.12Dino kids... 55
Gambar 3.13Shuttel bus………...56