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Study of Customer Satisfaction and Service Quality in Post

Merger Acqusition Situation in a Global Food Ingredient

Company Located in Indonesia with Combined Product

Portfolio Benefit as a Moderatin

by Melinda Malau

Submission date: 11-Jan-2023 02:26PM (UTC+0700) Submission ID: 1991130176

File name: Mario,_Prof_Roy,_Melinda.pdf (1.01M) Word count: 10663

Character count: 64027

(2)
(3)

3

(4)

4

5

5

5

5

5 5

8

8

8

9

(5)

9

(6)

4

4 4

4 6 6

6

(7)
(8)
(9)
(10)
(11)

1

1

1 4

7

7

7

7

12

12

(12)

1

1 4

4 6

6

(13)

2

(14)
(15)
(16)

1

1 4

12

(17)

1

1

1

1 4

12 12

(18)

1

1

1

1

1

(19)

12

12

(20)

10

(21)
(22)
(23)

11

(24)

3

13

(25)

3

(26)

3

10

13 13

13

13

(27)

3

11

(28)

3

10

11

(29)

3

10

10

10

(30)

3

(31)

3

(32)

3

(33)

3

(34)

3

(35)

3

(36)

11

%

SIMILARITY INDEX

12

%

INTERNET SOURCES

6

%

PUBLICATIONS

5

%

STUDENT PAPERS

1

2

%

2

1

%

3

1

%

4

1

%

5

1

%

6

1

%

Study of Customer Satisfaction and Service Quality in Post Merger Acqusition Situation in a Global Food Ingredient Company Located in Indonesia with Combined Product Portfolio Benefit as a Moderatin

ORIGINALITY REPORT

PRIMARY SOURCES

congress.eab.org.tr

Internet Source

Submitted to Mugla University

Student Paper

avesis.kocaeli.edu.tr

Internet Source

congress2.ceocongress.org

Internet Source

Faïçal Larachi, Alain Garnier. " Preface of the 66 Canadian Chemical Engineering

Conference: “Sustainability and Prosperity” ", The Canadian Journal of Chemical

Engineering, 2017

Publication

congress3.ceocongress.org

Internet Source

ekonomskiinstitut.com

(37)

7

1

%

8

1

%

9

1

%

10

1

%

11

1

%

12

1

%

13

1

%

Exclude quotes On Exclude bibliography On

Exclude matches < 1%

Internet Source

westminsterresearch.westminster.ac.uk

Internet Source

portal.dpu.edu.tr

Internet Source

www.apacchrie.org

Internet Source

elibrary.tucl.edu.np

Internet Source

tojdel.net

Internet Source

Nita Umashankar, S. Cem Bahadir, Sundar Bharadwaj. "Despite Efficiencies, Mergers and Acquisitions Reduce Firm Value by Hurting Customer Satisfaction", Journal of Marketing, 2021Publication

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