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4 CONTENTS

Table of Contents

Guidelines for use of this Handbook Feedback form

Acronyms and abbreviations Cluster coordination Aide Memoire

6 8 9 11

1 Organisation, role, and function of the WASH Cluster at country level

12

1.1 Getting started and the WASH Cluster Coordinator role 1.2 WASH Cluster structure and functions

1.3 UNICEF and the role of the Cluster Lead Agency

1.4 Key Cluster actors and building relationships with them 1.5 Coordination with other Clusters and groups

13 23 35 43 53

2 Managing cluster coordination 60

2.1 Coordination essentials and common challenges 2.2 Managing and facilitating cluster meetings 2.3 Managing contacts and communication 2.4 Reporting

2.5 Negotiation, consensus building, and conflict resolution

61 65 74 78 84

3 Managing cluster information 92

3.1 Managing information in emergencies: an overview 3.2 WASH Cluster Information Management systems and tools 3.3 WASH Cluster and UNOCHA IM responsibilities

93 104 116

4 Assessing needs and on-going monitoring 122

4.1 Assessment of the emergency situation 4.2 On-going monitoring and assessment

123 138

5 Development of cluster plans 146

5.1 Response-planning process 5.2 Steps in response planning

5.3 Early recovery, contingency planning, and emergency preparedness

147 155 167

6 Mobilising resources 173

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5 CONTENTS

6.1 Collaborative funding appeals

6.2 Mobilising and building human resource capacity 6.3 Mobilising and managing materials and equipment

174 185 192

7 Guiding principles and standards 198

7.1 Establishing agreed guiding principles and standards

7.2 Integration of Hygiene Promotion in WASH programming 7.3 Promoting accountability to affected populations

7.4 Reviewing WASH Cluster performance and capturing lessons learned

7.5 Using advocacy to promote the interests of the WASH Cluster

199

208 215 219 223

8 Humanitarian Reform and the Cluster Approach 230

8.1 Humanitarian Reform process 8.2 Understanding the Cluster Approach

8.3 Global Cluster Leads and the role of the Global WASH Cluster

231 236 246

Glossary of terms 251

Annexes

A: 30 day timeline – Bangladesh

B: Detailed WASH Cluster organogram - Bangladesh C: Inter-cluster coordination matrices

D: Inter-cluster Monitoring Matrix E: Flash appeal application F: CERF appeal application

253

254 257 258 267 272 273

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