S. No Name of documents Document used by Purpose
2.2.1.2 Proposed (To-Be) Business Processes and Functional Requirements
After the new system is in place; the high level interactions of all primary and secondary users with the system will be as shown in the below diagram:
CAP/SAP Web Page
Seed,Fertilizer, Pesticide
Soil Health Training, Farm Machinery, GAP
Forecasted Weather Prices arrivals, Procurement
points, providing interaction platforms
Import/Export-e- Certification Marketing
Infrastructure
Monitoring implementation/
Evaluation Fishery Irrigation
Infrastru cture
Draught Relief and Management
Live- stock
Agriculture Dept. Workstation Server
Dealers/
Manufacturers/
Agencies/
Farmers/Citizens
Primary Users
Secondary Users
DOA MOA KCC AU’s Government and Private Institutions
High level interactions of all primary and secondary users with the system
Each of the proposed new applications for the Agriculture MMP is envisioned to be constituted of modules that are either core or configurable in nature.
A. Core Modules
Core modules can be identified as modules whose functionalities cannot be changed from application to application. Their functionalities remain consistent irrespective of the application deployment location or the users using them. From a functional perspective the following modules would be required as the core modules in this application:
A1. User Management
The user management module would be used by the different stakeholders at various levels to log into the portal and enable them to use functionalities such as user creation, user access controls and user deletion.
Sub Modules to be covered under user management module are:
Role Management
User Group Management
User Creation and Authentication
A2. Payment Gateway
The payment gateway would be used by the end beneficiaries (farmers and the private/government sector) to make payment towards conducting various activities like application for registration to get dealership license and its renewal in seeds, fee for the tests for seeds samples that have been provided to the testing labs. The module would allow for payments to be made through internet banking, debit cards, credit cards, cash and direct debit.
A3. Status Tracking
The status tracking module would assist the farmers and private sector to track the status of their current application for registration, licensing, certification and testing, which is assumed to be in processing. The module would allow the user to trace the application using the unique application reference number generated at the time of submission.
B. Configurable Modules
Configurable modules can be identified as those, whose functionalities can be altered to facilitate state level variations in work-flows and transactions.
B1. Content Management
The content management module would assist the government and private agencies to specify the content and its updates related to the specific service area, so that the information available on the portal would remain dynamic and could be utilized for decision support system by the government.
Content management system hosted on CAP/SAP will facilitate the content creation & management and searching of contents (for the contents like PoPs, testing manuals, Rules and Acts etc) based on keywords as well as full search.
Package of Practices
Package of Practices are being described in the Service-3 « Providing information on Good Agriculture Practices, Crops, Training and Farm Machinery.» However, seed related following parameters should be considered while preparing structure of PoPs :
Crop Wise
Land/ Isolation Requirement Nursery :
Land selection Sowing time
Nursery bed preparation No of seed beds
Nursery bed manuring Seed source
Seed Treatment
Seed Quality (Moisture Content, Germination % and Seed Vigor) Classes of Seed (Breeder Seed/Foundation Seed/ Certified Seed) Notified Seed Variety
Seed rate Sowing method After-care
Seedlings uprooting
Transplanting & Management of crop : Land preparation for transplanting Fertilisation
Transplanting method Spacing
Thinning
Water management Weed control Plant Protection
Rouging-Harvesting & Threshing
These parameters have been referred from the website of Tamilnadu Seed Certification Department (http://www.seedtamilnadu.com)
Seed Processing : Information specified under seed processing is- Seed Processsing, Seed drying, Seed cleaning & upgrading, Seed treatment, Seed packaging and Handling, Seed storage.
Seed Marketing : Information specified under seed marketing is- Selling, Purchasing, Company Registration
Seed Testing : Information specified under seed testing is- Introduction, Receipt & Registration, Sampling, Physical purity, Germination, Moisture, Seed health and Genetic purity results
Seed Testing Results : Information specified under seed testing results is- Lab test results and Genetic puring results
Seed Certification Standards: Information specified under seed certification is- Notified Varieties, Morphology of all varieties, Eligible varieties, Seed certification procedure, seed certification standards, Morphology of specific varieties, Indian Minimum Seed Cerification Standards.
Seed Certification Standards are available on Seed Net Portal. A link will be provided on SAP to navigate to the Seed Net Portal to access these standards.
Seed Legislations : Information specified under seed lagislation is- The Seed Act 1966, The Seed Rules 1968, The Seed (Control) order 1983, PVP Act 2001, PVP Rules 2003, EPA 1986, EP Rules 1986, New Policy on Seed Development 1988
Integration with Seed Grid portal of Madhya Pradesh : SAP of MP should have a link to Seed Grid portal for contents related to seed sampling, seed use and seed subsidy.
Managing Notified/De notified Seed Varieties
As the notified seed varieties are specified by Central Government. The workflow to access this information from CAP or SAP to the application is given below:
Since notified seed variety database is already implemented database on Seed Net portal. It should be integrated with CAP/SAP database through web services/replication of data.
However the existing database is having information on all notified seed varieties by center and filtration of state wise seed varieties is need to be added.
Alternative Solution:
Released Seed Varieties
SAPActorUser/CitizenISS
Y
Notified seed varieties applicable for the state through out the application for maintaining dealers stock information, Package of Practices,
issuing dealership license etc.
N Modify seed Print Details
varieties Search Contents
Modify the Status of released seed varieties (as Notified/De notified)
when notified/de notified by gazette notification by center
Get deliverables Is details verified
and approved?
Get the notified seed varieties
details Select Season i.e.
Rabi or Kharif
Actor logs into the CAP with the assigned privilege of specifying notified seed varieties Specify State released seed variety details like Crop Name, Seed Variety
Name
Managing Prices of Notified Seed Varieties
The workflow to access this information from CAP/ SAP to the citizen is given below:
User/ CitizenISSActorCAP/SAP
Actor logs into CAP/SAP with the assigned privilege of specifying prices of notified seed
varieties Specify prices of notified seed varieties
Select Season i.e. Rabi or Kharif Prices of Notified seed verities for state will be displayed in the SAP in
local language.
Select State and notified seed variety in local language
Are prices verified and approved?
Y
N Modify prices
Search Contents
Get the prices of seed varieties
Print Details
Get deliverables Prices of the seed varieties
will be accessible through out the application
B2. Document Management
During the application process for the registration, licensing, testing of inputs and samples i.e. Seed. it may also be required to manage pre-prepared documentation pertaining to the application. These documents are envisaged to be handled by the document management module through functionalities including document upload and download, document review & edit, and deletion of documentation for re-submission (or as the case may be).
The document types to be managed are:
Add Attachement
Drop Attachement
B3. Managing availability of seed
Dealer Registration Process
SAPLicensed Dealer Access SAP Home
Page through typing URL on the browser Access New
Dealer Registration Form
Specify registration details
Is detail Freeze and Submit?
Auto Generate Password
Send SMS/e-mail alert to the dealer
Save Details
Send reference link to the dealer through e-mail for updating and
freezing registration details Generate alert
message on the screen regarding reference link N
Y
Dealer’s stock details application over the web
Maintaining Dealers Stock Details Over The Web
ISSLicensed DealersSAP
Selects Stock OB interface Specify daily stock OB
details: Quantity Received, Quantity Sold and Sale Price
Save Details
Edit Stock OB Details Freeze Details
N Y Store Details
in the database Display dealer wise-Area Wise
stock details
Y N
Reminder to update stock
details
Log on to the SAP Access ISS
application
Updating Historical Database of the Licensed Dealers
Area wise dealer’s details are maintained by Dy. Director of Agriculture at the District level.
State Department/ AgencyISSSAP
State Officer/Distribution Company Select dealers registration
form interface Specify Existing dealer data in
dealer registration form Generate dealership
unique id Y
<Alert System> Send SMS
Freeze N
details Save Details Y Edit details
Logon to SAP home page Access ISS application
Main Page
Alternative Solution: Dealer’s database is available on Seed Net portal. This database could be accessed on SAP through web services/replication of data.
Dealer’s Stock Details application through NIC SMS Gateway (Mobile Application)
Updating Stock Details through Mobile Application
Licensed DealersSAPISS Mobile ApplicationmISS database
Access mobile application installed
on his mobile
Update information on SAP database
Specify Dealership Code and Register Configure Database
Parameters
Send SMS to the mISS database
Y
N
Send SMS to the farmer for stock
availability
Y
Is Register Successfully
?
N Flash message for wrong dealership
code
Successfully Configured Parameters?
Update Stock details in the application
Successfully Enter 4 digit PIN and
Saves data
B4. License Application
Licensing module will facilitate the private/government agencies, whole sealers, dealers and retailers to submit their application forms to obtain various manufacturing and dealership licenses, certificate and test results against the given samples.
The Modules to be managed are:
1. Application Form to obtain dealership license to carry on business in seed (Common for all States).
Note: The role of the acceptance officer is not mandatory for all states and application will be directly forwarded to the LIA. There will also be a configurable mechanism to process the application from one level to another or one authority to another.
B5. Seed Certification Process at SCA to obtain seed certification
Seed Certification & QA
SSCA Head OfficeSAPSeed Grower/ Producer/InspectorDivisional/District Seed Certification Officer
Actor logs in to SAP Application
Receipt Component
Payment Component Form
Availability
Information Component Document
Verification and application acceptance for
Registration Is application
accepted?
Reject Component
SI inspects the seed grower field mentioned
in Form 1
Generate Release Order &
Certification No
Is processing complete as per
norms?
Y
Enter FIR- I,II,III,IV
Generate Lot No and Sample Collection
N
Status Tracking Component
Print Y
HO Receives Registration Acknowledgement
Auto Generate Registration No
Submit Form1
HO issues order for Field Inspection
Seed Inspector receives the inspection order N
Is Form-1 self Submitted by Grower?
Submit Source Verification
Report by SCA separately
Y
N (Form1 submitted by Producer/Inspector Generate
Registration Acknowledgement Send Acknowledgement
Copy to SCA HO/
Producer/Grower/
Inspector as per scenario
Is Report OK?
Send Copy to the Grower/Producer/District/
Divisional Office and HO Send Copy to the Processing
Center/Grower/Producer/District/
Divisional Office and HO N
Y Specify/Upload test card result
Note: Seed Certification Process has already been developed in Seed Net. It is a generalized G2G solution presently implemented in Karnataka. The same should be implemented in other states also.
However, the existing system can be made more service oriented as per the proposed solution.
B6. Seed Testing Laboratory and Quality Assurance:
The process relates to the phases of the Seed Testing Laboratories.
Seed Testing Laboratory
Field Inspector/ SCO/DOASTLSAPSCA-HO/DOA/ Inspector
Actor logs on to the SAP Specify Sample collection details
Is result OK?
Verify Physical Samples with
the specified sample details Sends results to Divisional Office
Y Accept and
send samples for testing
Send SMS alert for Test Card Generation to Seed Grower/Producer E-
Mail Test Card to SCA-HO/ divisional
Office/Inspector
N Rejection Component
Status
Tracking Print
Specify Test Result Report
Generate Test Card and MIS Test
Reports
B7. Manage FAQ
FAQ should be a common module on SAP for handling FAQs of all categories. There should be three major categories i.e. seed. Pesticides and fertilizers w.r.t service-1
The manage FAQ module would facilitate the assigned FAQ manager/User to add the frequently asked questions related to the selected FAQ Category from the list of FAQ Category. The specified FAQs would be available for modification and deletion. This module will also provide a provision of adding a new query along with answers. The FAQs published by the assigned FAQ manager would be available on the portal. The farmer or the citizen can add a new query; the answers related to their queries are not available in the FAQ list. The newly added query would be forwarded to the SME of the respective sub service for his/her advices.
The Sub Modules to be managed are:
Manage FAQ
Manage FAQ Category
Add New Query
Answer Query
Workflow to add FAQs in the system is given below:
Save FAQ Is
Answer specified?
Forward to the FAQ Manager to verify and Publish
Is Publish N Modify FAQ
Y FAQ Display on
SAP/IDSQSFP Home Page in the
available link
Y
N
Select FAQ in Add FAQ option Citizen View Answers in FAQ
Is Citizen Finds
Answer? Y Print Answer
N Add New Query
Forward to the SME Stop
Add Answer
Add FAQ
Actor logs on to the SAP/
Application home page
Start
Stop
B8. Expert Advisory
It is proposed to be a common application hosted on SAP for all the services.
The expert advisory module would facilitate the SMEs to provide the advices against the queries
received from the farmers and citizens. If the query is not relevant to the SME, it could be forwarded to the concerned SME. In case the SME doesn’t become able to give advice within 24 hours of the query submission, it will automatically be forwarded to the next authorized expert for his/her advice.
The Modules to be managed are:
1. Query Acceptance and Managing Expert Advisory
E1 Officer receives query
details
Forwards to concerned E1
Officer
Forwards to concerned E3
Officer
Forwards to concerned E2
Officer
E1 Officer answers the query
E2 Officer receives query
details E3 Officer receives query
details
Uploads information in SAP Is the query for
his Department
Can the Query be handled by E1 Officer Can the Query be handled by E2 Officer
User Registers Query
SAP forwards Query
Application Receipt Component
Form Availability Component
Status Tracking Component Information
Component
Delivery Component
Receives Status Print Response
start stop
SAP forwards the query to the E1
Officer
State Agricultural
Portal Kissan
Call Centre State/
Block/
District Level
SAP Level
User Level
Best Practices
Expert Advisory System
KCC
CSC,SSC,Agri Clinics, Agri Business Centres
Mass Mobile,
IVRS SAP forwards
Query to State Level Officials
State Level Official answers the query
Uplioads Information in SAP
Expert Advisory System
Process of the Expert Advisory System
User logs into SAP and fills-up form in Query Management Application
Module generates a unique reference number and intimates user about successful registration of query.
It forwards query to the State Level.
State level officer will answer the query if possible otherwise State Level Officer is forward the query to Level one office.
He will check for relevance of the query and if query is not for his department, he forwards query to concerned department’s E1 officer
If E1 officer can resolve the query, he does so and uploads information on SAP/CAP. If he can’t resolve the query, he forwards query to concerned E2 office.
If E2 officer can resolve the query, he does so and uploads information on SAP/CAP. If he can’t resolve the query, he forwards query to concerned E3 officer.
E3 officer resolves the query and uploads the information on CAP/SAP.
User enquires about the status of query handling by entering reference number in the “status tracking”
module of the application.
User views answers to his/her queries by providing his unique reference number.
B8. Grievance Redressal
It is proposed to be a common application hosted on SAP for all the services.
The grievance management module would facilitate the farmers/general citizens to raise their grievances related to the selected sub service. The raised grievances would be forwarded to the assigned person to address the grievances.
Grievance Redressal Management System Process Flow
Forwards to concerned Director of Agriculture
Nodal Officer answers the Grievance HOD receives Grievance details
DOA receives Grievance details
Uploads information in SAP Is the
Grievance for his Department
User Registers Grievance
Application Receipt Component
Form Availability Component
Status Tracking Component Information
Component
Delivery Component
Receives Status Print Response
start stop
Y
SAP Agricultural
Portal KCC
State Level
SAP Level
User Level
Grievance Redressal Management System
SAP forwards Grievance to Concerned District Nodal
Officer
Uploads information in SAP Nodal Officer
Receives the Grievance
CSC,SSC,Agri Clinics, Agri Business Centres
Mass Mobile,
IVRS
Nodal Officer solve the grievance
If grievance solved
Y N
If grievance
solved Y
Forwards to the Nodal Officer of concerned
department
N
Generates Reference
No.
As per the above diagram, the User Registers a Grievance through the State Agricultural Portal.
From the State Agricultural Portal the Grievance is redirected to the District Nodal Officer. District Nodal Officer receives the grievance and solves the grievance if possible and uploads the information on SAP.
District Nodal Officer will forward the grievance to the Nodal Officer of the concerned Department at the State level, if grievance is not resolved at District level. Concerned department Nodal officer solves the grievance and upload the information on SAP.
If Nodal Officer cannot solve the grievance within the time frame then the grievance will forward to the Director of Agriculture at State level.
Director of Agriculture receives the grievance and upload the information on SAP.
The User can Login any time and check the Status of his or her Grievance. He or she will also receive an email notification and an SMS alert once the Grievance is answered.
The higher level officers will also obtain reports on the Status of the Grievances.
C. Configurable but Repeated Modules are:
C1. SMS Management
Information with regard to status and result of the license and registration application is proposed to be sent via mobile in the form of SMS to the applicant retailers and farmers wherever required. The SMS management module would provide functionalities of registration of recipients for SMS, creation of scheduled tasks for auto SMS (e.g. current status of license application), creation of distribution list, deletion from the distribution list, prices and availability of stock to the dealer nearest to their area.
C2. MIS Reports
The MIS reports module would primarily be used by the senior officers to track and monitor the progress of the various testing labs to identify and pinpoint areas that need to be improved operationally on a continuous basis. The officers would be able to set and select the input parameters and derive the results in the form of MIS reports for each of the individual testing laboratories.
C3. Content Search
Three keywords that are continuously used synonymously with Agriculture MMP are localization, customization and personalization of information. This information therefore needs to be made searchable to the individual needs and conditions of the farmers. The content search module would facilitate this by providing functionalities of selection of inputs parameters for search and content display or download.
Some of the identified input parameters for content search are given below:
Season Wise Crop Verities
Crop Wise Recommendations