결론 및 제언 - 간호사의 지식공유 활동과 조직 커뮤니케이션 만족

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부 록

[부록 1] 연구 참여 동의서

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[부록 2] 설문지

1. 지식공유 활동

다음 문항은 지식공유 활동에 대한 내용입니다. 귀하의 상황을 잘 반영 한 항목 번호에 표시(V)해 주십시오.

번

호 문항

전혀

그렇지

않다

그렇지 않다

보통 이다

그렇다 매우 그렇다

나는 평소 개인적인 통찰이나 학습의 결과를 동료들 과 공유하려고 애쓴다.

① ② ③ ④ ⑤

나는 알고 있는 지식이나 노하우가 변경되었을 때, 동료들에게 적극적으로 알려 준다.

① ② ③ ④ ⑤

나는 동료들과의 지식공유는 공식적 모임뿐만 아니라 비공식적으로도 빈번히 일어난다.

① ② ③ ④ ⑤

나는 업무수행과정에서 얻은 경험이나 노하우를 동료 들과 공유한다.

① ② ③ ④ ⑤

나는 업무 수행 시 동료들과의 의사소통에 채널을 활 성화하여 지식 또는 정보를 제공한다.

① ② ③ ④ ⑤

나는 동료들과 교육/훈련을 통해 얻은 전문지식을 공

유한다. ① ② ③ ④ ⑤

나는 동료가 업무수행에 필요한 지식이나 정보를 나 에게 요구 할 때 기꺼이 제공한다.

① ② ③ ④ ⑤

우리 부서는 다른 부서와 공식적 정보교환을 위한 회 의 또는 문서의 교환이 빈번히 일어난다.

① ② ③ ④ ⑤

우리 부서는 업무 수행 시 다른 부서와 의사소통 채 널을 활성화하여 지식 또는 정보를 교환한다.

① ② ③ ④ ⑤

우리 부서는 업무와 관련된 새로운 정보나 지식을 지 속적으로 보급한다.

① ② ③ ④ ⑤

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어려운 문제에 봉착하면 다른 부서의 지식과 정보를 활용해서라도 문제를 해결하려는 노력을 하는 편이 다.

① ② ③ ④ ⑤

부서들 간의 공식적인 의사소통 채널뿐만 아니라 비 공식적인 의사소통 채널도 활성화되어 있다.

① ② ③ ④ ⑤

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2. 조직 커뮤니케이션 만족

다음 문항은 조직 커뮤니케이션 만족에 대한 내용입니다. 귀하의 상황을 잘 반영한 항목 번호에 표시(V)해 주십시오.

번

호 문항

전혀 그렇지

않다

그렇지

않다 보통

이다

그렇다 매우

그렇다

우리 병원의 간호부 직원은 업무와 관련된 상황 이외 에는 직급의 차이 없이 자유롭게 의사소통 한다.

① ② ③ ④ ⑤

나는 병원의 비공식 모임(동기모임,동창모임,병동회 식)에 자주 참여한다.

① ② ③ ④ ⑤

나는 병원 내 비공식 모임이 업무수행과 상호협조에 도움이 된다고 생각한다.

① ② ③ ④ ⑤

나는 업무관련 문제해결에 대해서는 수간호사의 지시 와 의견에 따른다.

① ② ③ ④ ⑤

수간호사는 나의 업무가 원만하게 진행되도록 도움을

준다. ① ② ③ ④ ⑤

나는 수간호사에게 업무를 보고하거나 업무지시를 받 을 때 위축된다.

① ② ③ ④ ⑤

나는 업무와 관련된 새로운 지시나 정보를 받는 시기 가 적당하다고 생각한다.

① ② ③ ④ ⑤

나는 우리 부서에서 갖는 회의의 빈도나 내용, 분위 기에 만족한다.

① ② ③ ④ ⑤

나는 우리병원의 의사전달매체가 합리적이라고 생각 한다.

① ② ③ ④ ⑤

나는 병원내의 인사정보, 조직원간의 갈등에 관련된 소문을 많이 듣고 있다.

① ② ③ ④ ⑤

우리 부서는 업무 이외의 재미있는 얘기나 농담 등을 자유롭게 이야기한다.

① ② ③ ④ ⑤

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우리는 동료 직원들 간에 업무상 의사소통이 원활하 게 이루어지고 있다.

① ② ③ ④ ⑤

13 나는 우리 병원의 인사정책에 대해 잘 알고 있다. ① ② ③ ④ ⑤

14 나는 우리 병원의 재정 상태에 대해 잘 알고 있다. ① ② ③ ④ ⑤

나는 우리 병원이 설정한 비전과 그 실행 방법에 대 해 잘 알고 있다.

① ② ③ ④ ⑤

우리 수간호사는 나의 업무수행능력과 성과를 인정하 고 있다.

① ② ③ ④ ⑤

나의 업무 노력과 성과에 대한 보상(승진, 급여수준) 은 만족스럽다.

① ② ③ ④ ⑤

18 나는 인사고과의 공정성과 객관성에 대해 만족한다. ① ② ③ ④ ⑤

우리 병원의 비전제시가 나에게 어떤 변화를 가져올 지 동료들과 대화한다.

① ② ③ ④ ⑤

20 나는 우리 병원의 변화에 대해 동료들과 의논한다. ① ② ③ ④ ⑤

나는 우리 병원이 설정한 비전 자체에 대해 동료들과 이야기한다.

① ② ③ ④ ⑤

22 수간호사의 지시를 부하직원들이 잘 이행하고 있다. ① ② ③ ④ ⑤

나는 업무처리과정에 수간호사와 충분한 의견을 교환 한다.

① ② ③ ④ ⑤

간호부에서는 부하직원들의 보고나 건의, 애로사항, 새로운 아이디어를 충분히 수용하고 있다.

① ② ③ ④ ⑤

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3. 일반적 특성

다음 문항은 일반적 특성에 대한 내용입니다. 다음 문항을 읽으시고 해당되는 곳에 표시(V)하거나, 기입 해 주십시오.

1. 귀하의 성별은? ① 여 ( ) ② 남 ( ) 2. 귀하의 연령은? (만 세)

3. 귀하의 종교는? ① 있다 ( ) ② 없다 ( ) 4. 귀하의 학력은?

① 전문대졸 ( ) ② 대졸 ( ) ③ 대학원졸(석사 이상) ( ) 5. 귀하의 직위는?

① 일반간호사 ( ) ② 책임간호사 이상 ( ) 6. 귀하의 결혼 여부는?

① 미혼 ( ) ② 기혼 ( ) ③ 기타 ( )

7. 귀하의 간호사로서의 총 근무경력은? ( 년 개월) 8. 귀하의 근무 형태는?

① 2교대 ( ) ② 3교대 ( ) ③ 상근 ( ) 9. 귀하의 현재 근무지는?

① 외래 ( ) ② 병동 ( )

③ 중환자실 ( ) ④ 기타(심사 업무 등)( )

10. 귀하의 평소 의사소통 전달(활동) 방법은?(한가지만 선택해주세요)

① 구두 ( ) ②서면 ( ) ③ 아산톡 ( )

④ 아산넷(메일) ( ) ⑤ 기타(개인폰-카톡) ( ) 11. 귀하가 선호하는 의사소통 방법은?(한가지만 선택해주세요)

① 구두 ( ) ②서면 ( ) ③ 아산톡 ( )

④ 아산넷(메일) ( ) ⑤ 기타(개인폰-카톡) ( )

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[부록 3] 연구 도구 승인

1. 지식공유 활동 승인 내용 : 도구 저자 이메일 주소 오류로 메시지로 승 인 받음을 확인하였다.

- 44 - 2. 조직 커뮤니케이션 만족 도구 승인 내용

- 45 -

[부록 4] 심의결과 통지서

- 46 -

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ABSTACT

Knowledge Sharing Activities and

Organizational Communication Satisfaction of Nurses

KIM, YUN HEE Department of Clinical Nursing The Graduate School of Industry Directed by Professor Park, Jung Yun, RN, Ph.D.

The purpose of this study is a descriptive research study conducted to understand the knowledge sharing activities and organizational communication satisfaction of nurses working in a general hospital, and to understand the relationship between knowledge sharing activities and organizational communication satisfaction.

The subject of this study was a survey of nurses working in a general hospital in Seoul from March 3 to March 31, 2021, and data were collected from 189 people. The collected data were analyzed using frequency, percentage, mean, standard deviation, t-test, one-way ANOVA, and Pearson's correlation coefficient using the SPSS/WIN 25.0 program.

The results of this study are as follows.

1. Level of the participants’ knowledge sharing activities was 3.79±0.46

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points out of 5 points, and the knowledge sharing activities score between members was 3.87±0.71 points, and the knowledge sharing activities score between department members was higher than 3.70±0.81 points. Level of the participants’ organizational communication satisfaction was 3.33±0.35 points, and the communication score with the subordinate was the highest at 3.62±0.72 points among the eight sub- areas, and the organizational integrity score was the lowest at 2.72±0.75 points. Media quality 3.57±0.70 points, horizontal communication 3.56±0.73 points, communication with superiors 3.55±0.70 points, communication atmosphere 3.41±0.85 points, personal feedback 3.37±0.69 points, and organizational outlook 2.84±0.85 points.

2. Religion (t=2.88, p=.004) showed a significant difference in the satisfaction of organizational communication according to the general characteristics of the subject. Others were not statistically significant in the knowledge sharing activities and organizational communication satisfaction according to the general characteristics.

3. Correlation between knowledge sharing activities and satisfaction of organizational communication showed a significant positive correlation (r=.467, p <.001).

Through the results of this study, it was found that the more active the knowledge sharing activities, the higher the satisfaction with organizational communication. Since it is important for patient safety, it should be possible to quickly share information between members through an accurate medium according to the situation. It is expected that this study

Dalam dokumen 간호사의 지식공유 활동과 조직 커뮤니케이션 만족 (Halaman 38-58)