CHAPTER 4 DATA ANALYSIS
4.2 Influences of soft skill
4.2.2 Communication
Page 38 of 121
From the table, it is found that the age group 50 and above has mean value higher than the other age groups, which 4.75 to 4.92 scoring towards to strongly agree. Whereas age group below 20 value between neither to agree, which the score 3.67 and 4.00 only.
Working experience and age group is inter-related, working experience and age are growth concurrently. Therefore, the scoring analysis are similar with age group.
Furthermore, the result shows that the higher the education background, the consent of problem-solving influence work performance is higher. Education with secondary has least agreement to the factors studied, which only 4.25. Whereas the result is growth consistently with higher education background.
Designation of project manager generally score high, there is the gap between the project manager and worker. Which the scoring from 4.20 (workers) to 4.65 to 4.70 (project manager). This might be affected by the natural of job scope and responsible to the designation.
There is three (3) working environment studied in this research. Factory has least score which between 4.29 to 4.43. Whereas site and office are have similar score of approximately 4.63. Similar with designation, this might be affected by the natural of job scope too.
Page 39 of 121 Cronbach’s Alpha Test
Cronbach’s Alpha test for overall is 0.960, which indicates a high level of internal consistency. In this section, collapse of communication resulted conflict may affect work performance has highest consistency, which is 0.950, followed by ability of provide accurate information deliver to right people in right time 0.943. Table 25 presents the scoring of Cronbach’s Alpha Test.
Table 25 Cronbach's Alpha Test - Communication
Communication Cronbach's Alpha Performance
Overall 0.960 Excellent
CM-1 0.942 Excellent
CM-2 0.921 Excellent
CM-3 0.943 Excellent
CM-4 0.950 Excellent
Frequency Analysis
Frequency statistic generated to present the occurrences of the participant feedback.
Each of the factors are tabulated in Table 26 to Table 29.
Page 40 of 121 Table 26 Frequency Analysis - CM-1
CM-1 Strongly
Disagree Disagree Neither Agree Strongly
Agree Total
Age Group
Below 20 - - 1 2 - 3
20 - 30 - - - 19 46 65
30 - 40 - - 3 19 22 44
40 - 50 - - - 11 17 28
50 and above - - - 3 9 12
Working Experience
5 years and below - - 1 16 13 30
6 to 10 years - - 1 19 43 63
11 to 15 years - - 2 7 16 25
16 to 20 years - - - 9 14 23
21 and above - - - 3 8 11
Education Background
Secondary - - 1 4 3 8
Certificate / Diploma - - 1 21 25 47
Undergraduate (Degree) - - 2 28 63 93
Postgraduate (Master
Degree) / Doctor (PHD) - - - 1 3 4
Designation
Senior Executive / Manager - - 2 12 13 27
Project Manager - - 1 7 15 23
Executive / Supervisor - - - 29 63 92
Worker - - 1 6 3 10
Working Environment
Site - - 2 26 51 79
Office - - 1 18 33 52
Factory - - 1 10 10 21
Page 41 of 121 Table 27 Frequency Analysis - CM-2
CM-2 Strongly
Disagree Disagree Neither Agree Strongly
Agree Total
Age Group
Below 20 - - 1 2 - 3
20 - 30 - - 2 19 44 65
30 - 40 - - 1 21 22 44
40 - 50 - - - 13 15 28
50 and above - - - 1 11 12
Working Experience
5 years and below - - 3 15 12 30
6 to 10 years - - 1 20 42 63
11 to 15 years - - - 10 15 25
16 to 20 years - - - 10 13 23
21 and above - - - 1 10 11
Education Background
Secondary - - 1 4 3 8
Certificate / Diploma - - 2 20 25 47
Undergraduate (Degree) - - 1 31 61 93
Postgraduate (Master
Degree) / Doctor (PHD) - - - 1 3 4
Designation
Senior Executive / Manager - - - 13 14 27
Project Manager - - - 9 14 23
Executive / Supervisor - - 3 28 61 92
Worker - - 1 6 3 10
Working Environment
Site - - 1 29 49 79
Office - - 2 16 34 52
Factory - - 1 11 9 21
Page 42 of 121 Table 28 Frequency Analysis - CM-3
CM-3 Strongly
Disagree Disagree Neither Agree Strongly
Agree Total
Age Group
Below 20 - - 1 2 - 3
20 - 30 - - - 20 45 65
30 - 40 - - 5 17 22 44
40 - 50 - - - 13 15 28
50 and above - - - 1 11 12
Working Experience
5 years and below - - 1 16 13 30
6 to 10 years - - 3 18 42 63
11 to 15 years - - 2 7 16 25
16 to 20 years - - - 10 13 23
21 and above - - - 2 9 11
Education Background
Secondary - - 1 4 3 8
Certificate / Diploma - - 3 19 25 47
Undergraduate (Degree) - - 2 29 62 93
Postgraduate (Master
Degree) / Doctor (PHD) - - - 1 3 4
Designation
Senior Executive / Manager - - 1 13 13 27
Project Manager - - 1 7 15 23
Executive / Supervisor - - 3 28 61 92
Worker - - 1 5 4 10
Working Environment
Site - - 3 25 51 79
Office - - 1 18 33 52
Factory - - 2 10 9 21
Page 43 of 121 Table 29 Frequency Analysis - CM-4
CM-4 Strongly
Disagree Disagree Neither Agree Strongly
Agree Total
Age Group
Below 20 - - 1 2 0 3
20 - 30 - - 19 46 65
30 - 40 - - 1 20 23 44
40 - 50 - - - 14 14 28
50 and above - - - 3 9 12
Working Experience
5 years and below - - 1 15 14 30
6 to 10 years - - 1 19 43 63
11 to 15 years - - - 10 15 25
16 to 20 years - - - 10 13 23
21 and above - - - 4 7 11
Education Background
Secondary - - 1 4 3 8
Certificate / Diploma - - 1 23 23 47
Undergraduate (Degree) - - - 30 63 93
Postgraduate (Master
Degree) / Doctor (PHD) - - - 1 3 4
Designation
Senior Executive / Manager - - - 15 12 27
Project Manager - - - 9 14 23
Executive / Supervisor - - 1 28 63 92
Worker - - 1 6 3 10
Working Environment
Site - - - 30 49 79
Office - - 1 17 34 52
Factory - - 1 11 9 21
Page 44 of 121 Relative Importance Index
Table 30 present the overall result for rank, important index and mean value. Overall result for communication is high, important index to four (4) factors are above 0.91.
work and well understanding of each other and collapse of communication resulted conflict may affect work performance are rank number 1 which have important index 0.918 and mean value 4.592.
Inadequate communication may suffer heavy loss and damage and ability of provide accurate information deliver to right people in right time rank number three (3) and four (40, which are important index 0.916 and 0.914, mean value of 4.579 and 4.572 respectively.
Table 30 Relative Important Index - Communication
Communication Importance Index Mean Value Rank
CM-1 0.918 4.592 1
CM-2 0.916 4.579 3
CM-3 0.914 4.572 4
CM-4 0.918 4.592 1
From the result above, it shows all the communication factors (CM-1 to CM-4) studies in the research have positive relationship to work performance.
Further to the evaluation, mean value is further expanded to the age group, working experience, education background, designation and working environment. (refer to Table 31).
Page 45 of 121 Table 31 Mean Value - Communication
CM-1 CM-2 CM-3 CM-4
Communication
Work and Well Understanding
Each Other
Inadequate Communication
May Supper Heavy Loss and
Damage
Accurate Information
Deliver to Right People in Right Time
Collapse of Communication
Resulted Conflict May
Affect Work Performance Age Group
Below 20 3.67 3.67 3.67 3.67
20 - 30 4.71 4.65 4.69 4.71
30 - 40 4.43 4.48 4.39 4.50
40 - 50 4.61 4.54 4.54 4.50
50 and above 4.75 4.92 4.92 4.75
Working Experience
5 years and below 4.40 4.30 4.40 4.43
6 to 10 years 4.67 4.65 4.62 4.67
11 to 15 years 4.56 4.60 4.56 4.60
16 to 20 years 4.61 4.57 4.57 4.57
21 and above 4.73 4.91 4.82 4.64
Education Background
Secondary 4.25 4.25 4.25 4.25
Certificate / Diploma 4.51 4.49 4.47 4.47
Undergraduate (Degree) 4.66 4.65 4.65 4.68
Postgraduate (Master
Degree) / Doctor (PHD) 4.75 4.75 4.75 4.75
Designation Senior Executive /
Manager 4.41 4.52 4.44 4.44
Project Manager 4.61 4.61 4.61 4.61
Executive / Supervisor 4.68 4.63 4.63 4.67
Worker 4.20 4.20 4.30 4.20
Working Environment
Site 4.62 4.61 4.61 4.62
Office 4.62 4.62 4.62 4.63
Factory 4.43 4.38 4.33 4.38
From the table, it is found that the age group 50 and above has mean value higher than the other age groups, which 4.75 to 4.92 scoring towards to strongly agree. Whereas age group below 20 value between neither to agree, which the score 3.67 only.
Working experience and age group is inter-related. Therefore, the scoring analysis are similar with age group. Working experience group with 11 to 15 years and 16 to 20 years has mean value between 4.56 to 4.67, which is lower than group 6 to 10 years.
Page 46 of 121
Furthermore, the result shows that the higher the education background, the consent of communication influence work performance is higher. Education with secondary has least agreement to the factors studied, which only 4.25. Whereas the result is growth consistently with higher education background.
Designation of project manager and executive/supervisor have similar result which between 4.61 to 4.68. Designation of worker has least mean value which is 4.20.
Working in factory has least score which between 4.33 to 4.43. Whereas site and office are have similar score of approximately 4.62.