CHAPTER 3 RESEARCH METHODOLOGY
3.5 Research Instrument Development
3.5.1 Questionnaire Design
Questionnaire was prepared in three sections, which is section A- demographic, Section B - influence of soft skill to employee performance, and Section C - employee performance status. The quantities of question were prepared in 30 numbers which contained 5 questions for demographic, four (4) numbers of factors for each of five (5) soft skills which are problem-solving, communication, teamwork, negotiation and leadership. Thus, individual and team member’s soft skill performance was included in questionnaire Section C. As reference from guide in the Jotform’s webpage (https://www.jotform.com/blog/guides/), the questionnaire shall set whin 10 minute to obtain best result from respondence, long questionnaire may affect their patience and subsequently affect the accuracy of the result.
Therefore, thirty (30) numbers of question in this questionnaire are manageable to complete within 10 minutes. The questionnaire was prepared based on as below mentioned.
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The questionnaire framework was designed with the consideration in Table 3 for Section A, Table 4 for Section B and Table 5 for Section C.
SECTION A – DEMOGRAPHIC
Table 3 Questionnaire Section A Demographic
Item Questions Remark
1. Are you currently working in
construction industries? Our survey targeted only for construction industries person.
Questionnaire will be ended when the participants not involving in construction industry.
2. Age Group Age group relation with the employee performance. The categories are below 20, 20-30, 30-40, 40-50 and 50 and above.
3. Working Experience Year of experience may have difference thought in the experience. The categories are 5 years and below, 11 to 15 years, 16 to 20 years and 21 years and above.
4. Education Background Education background may have difference thought in this industry. The categories are secondary, certificate/diploma, undergraduate (degree), postgraduate (master degree)/ doctor (PHD) and others.
5. Designation To find out their thought for each level of working position.
The categories are senior executive/ manager, project manager, executive/supervisor, workers and others.
6. Working Environment To identify what is their thought in different working environment. The categories are site, office, factory and others
Page 21 of 121 SECTION B – INFLUENCES OF SOFT SKILL
Soft skill influences the employee performance in construction industry.
Table 4 Questionnaire Section B Influences of Soft Skill
Soft skill/ Factor Remark
1.
Problem-solving
Do you agreed the ability to reduce the time taken for the project execution can increase your work performance?
As according to WHO (2005), problem solving may reduce time taken for the project execution.
2. Do you agreed ability to identify problem can
increase your work performance? As according to Peterson (1995), problem solving skill may assist to identify problem for during task execution.
3. Do you agreed ability to identify problem can
increase your work performance? As according to Manmohan Joshi (2017), good problem-solving person may keep calm and simplifying the problem.
4. Do you agreed ability to identify problem can increase your work performance?
As according to Peterson (1995), problem solving skill could assist evaluate the root cause of the problem.
1.
Communication
Do you agreed work and well understanding of each other can improve your work performance?
As according to Susan & Julia (2019), person having good communication skill can work and well understanding of each other
2. Do you agreed inadequate communication may suffer a heavy loss and damage your work performance?
As according to M. Buhler and Worden (2011), inadequate communication skill can suffer a heavy loss and damage during task execution.
3. Do you agreed ability of provide accurate information deliver to right people in right time can improve your work performance?
As according to Vasanthakumari (2011), good communication can provide accurate information deliver to right people in right time.
4. Do you agreed collapse of communication resulted conflict?
As according to Tabassum, 2020, collapse of communication resulted conflict.
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Soft skill/ Factor Remark
1.
Teamwork
Do you agreed continue growth is important to improve your performance and bring better business result?
As according to Chaman (2008), equip with teamwork can ensure continue growth.
2. Do you agreed work hard with every teams member could increase your performance?
As according to Seetha (2014), teamwork could encourage teams member work hard with every teams member.
3. Do you agreed every team member take their own responsible for their role will increase everyone performance?
As according to Seetha (2014), teamwork can increase team member own responsible 4. Do your agreed teamwork can increase
engagement of teams members?
As according to Seetha (2014), teamwork can increase engagement of team’s members.
1.
Negotiation
Do you agreed through negotiation to maximize value can increase your performance?
As according to Peterson (1995), good negotiation skill can maximize value when bargain with each other
2. Do you agreed through negotiation to have better operational position can increase your performance?
As according to Peterson (1995), good negotiation can have better operation position to ensure maximize benefit when bargain with each other.
3. Do your agreed through negotiation to create mutual agreement can increase your work performance?
As according to Martine-Raugh (2020), good negotiation can create mutual agreement when having conflict.
4. Do you agreed negotiation able to resolves the disagreement towards a mutual agreement to achieve a win-win solution?
As according to Trivellas & Drimoussis, 2013, good negotiation able to resolves the disagreement towards a mutual agreement to achieve a win-win solution.
1.
Leadership
Do you agreed ability to achieve the mutual objective in an organization can increase your work performance?
As according to Samera Batao & Mark Anthony Cenas (2020), having good leadership skill can achieve the mutual objective in an organization.
2. Do you agreed enrich the task information and lead the team toward the high performance will increase your work performance?
As according to Awan (2015), good leadership skill can enrich the task information in an organization.
3. Do you agreed motivates employee can
increase your performance? As according to Lockwood (2010), good leadership skill can motivate employee in a organization
4. Do your agreed leader equipped with authentic able to touch the heart of employee and will impelling the organization vision?
As according to Samera Batao & Mark Anthony Cenas (2020), leader equipped with authentic able to touch the heart of employee and will impelling the organization vision.
Page 23 of 121 SECTION C – EMPLOYEE PERFORMANCE
Table 5 Questionnaire Section C Employee Performance
Employee Performance Remark
1. Are you satisfied your current problem-solving performance?
Bishop (1987)
This question tests the participant his / her satisfaction of his / her problem-solving performance.
2. Are you satisfied your others team member’s problem-solving performance?
This question tests the participant his / her satisfaction his / her team member’s problem-solving performance.
3. Are you satisfied your current communication performance?
Bishop (1987)
This question tests the participant his / her satisfaction of his / her communication performance.
4. Are you satisfied your others team
member’s communication This question tests the participant his / her satisfaction his / her team member’s communication performance 5. Are you satisfied your current
teamwork performance? Bishop (1987)
This question tests the participant his / her satisfaction of his / her teamwork performance.
6. Are you satisfied your others team
member’s teamwork performance? Bishop (1987)
This question tests the participant his / her satisfaction of his / her teamwork performance.
7. Are you satisfied your current
negotiation performance? Bishop (1987)
This question tests the participant his /her satisfaction of his / her negotiation performance.
8. Are you satisfied your others team
member’s negotiation performance? This question tests the participant his / her satisfaction his / her team member’s negotiation performance.
9. Are you satisfied your current
leadership performance? Bishop (1987)
This question tests the participant his /her satisfaction of his / her leadership performance.
10. Are you satisfied your others team
member’s leadership performance? This question tests the participant his / her satisfaction his / her team member’s leadership performance.
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