15-30 minutes

Frontline Service:

First Time Issuance of Assessment Slips to Students Schedule of Availability of Service:

Monday to Friday, 08:00 to 05:00PM with no noon break Eligible to Avail of the Service:

Undergraduate and Graduate School Students

Step

No. Applicant/Client Service

Provider Duration

of Activity Person in

Charge Fees Form 1 *Get laboratory request for

Chest XRay& Urinalysis then submit for the said examinations at any diagnostic laboratory (Cost PhP 150 – 200), & return to the clinic with the results

*except SCUAA, NSTP, etc

Issue laboratory request for Chest XRay&

Urinalysis

1 minute Any of the 4

clinic staff None None

2 First Year: Fill out Medical/Dental

Records form Distribute

Medical

& Dental Records form

5-10

LNU Citizens Charter 2016 LNU Citizens Charter 2016

Frontline Service:

Medical Health Consultation Schedule of Availability of Service:

Monday to Friday, with no noon break Medical: 7:30 am to 5:30 pm Dental: 8:00 am to 5:00 pm Eligible to Avail of the Service:

All LNU students/employees Documentary Requirements: none Duration: 22 – 40 minutes

ACCOUNTING

Frontline Service:

Determination of Accountabilities relative to Application for Student Records Schedule of Availability of Service:

Monday to Friday, 08:00 to 05:00PM with no noon break Eligible to Avail of the Service:

Graduate School and Undergraduate School Students, Alumnus, Alumnae

Step

No. Applicant/Client Service

Provider Duration of Activity

Person in

Charge Fees Form

1 Request for

retrieval of medical record

Retrieve patient’s medical record

2-5

minutes Rosemarie Medalla,R N

None None

2 Submit for checking of vital signs

(BP, HR, Temp)

Get vital signs and do initial assessment of the patient

5 minutes Rosemarie Medalla,R N

None None

3 Undergo medical consultation and

examination

Get patient’s medical history, examine the patient, give initial dose of medication, prescribe home medications, and advise patient of preventive measures &

other health instructions

15-30 minutes Dr.

Rowena de Veyra

None None

End of Transaction

Step No. Applicant/Client

Activity Personnel

Activity Duration

of Activity Person in

Charge Fees Form

1 Give duly filled up Application for Student Records Form to the Person in Charge

Checks the Student Ledger to determine outstanding accountability. Had there any outstanding accountability, person in charge writes notation on the form and the client will be referred to the Cashier for payment. If there is no outstanding accountability, the person in charge directly affixes signature to the form and give it back to the client.

1 minute Jenelyn N. Diaz/ Cherylin E. Pido

None Application for Student Records Form

24

LNU Citizens Charter 2016 LNU Citizens Charter 2016

17

Frontline Service:

Request for Reprint of Report of Ratings / Evaluation Sheet Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

1. All LNU Clients Documentary Requirements:

Official Receipt Duration: 30 minutes Procedure:

LIBRARY

Frontline Service:

Reference/Circulation Services

Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break

Eligible to avail of the /service:

ALL ACADEMIC COMMUNITY, ALUMNI AND OTHER SUC’s CLIENTS Documentary Requirements:

Valid ID, Referral Letter

Duration: 10 Minutes

Procedure 1. Reference and circulation services Step

No. Applicant/ Client

Activity Academic Administrator/

Personnel Activity Duration of

Activity Person in

Charge Fees Form

1. For the visitors/

researchers- present a valid ID or a research referral to the librarian. Register at the information desk.

Accept the credentials-

valid ID/ referral letter 3 min. Mrs. A. Daño Mrs. R. Navarro Ms. R. Oreo Ms. H. Navarra Ms. L. Alcober

Fines: P1.00 per hour & P8.00 per day

Transaction receipt

2. Inquire a particular book or references needed.

Assist in locating the particular references needed, or answer reference queries.

10 min. Mrs. A. Daño Mrs. R. Navarro Ms. R. Oreo Ms. H. Navarra Ms. L. Alcober 3. For students

officially enrolled- present school ID, then check the OPAC for the availability of book/s needed.

Assist the student if the book is available. If the book is available, the staff will give the book(s) for reading purposes inside or may check out for home reading. If not, the librarian advice the researcher to search for other electronic resources offered, or give research referral to other

SUC’s.

5-10 min. Mrs. A. Daño Mrs. R. Navarro Ms. R. Oreo Ms. H. Navarra Mrs. L. Alcober

End of Transaction

Step Applicant

Activity Personnel

Activity Duration of

Activity Personnel

Responsible Fees Form 1 Secures Request

Form at the Registrar’s Office.

Serves Request Form

to applicant. 30 sec. Ms. Janet

Opiniano Request Slip

2 Fills out the Request Form.

Assists the applicant in filling out the form.

3 min. Ms. Janet Opiniano

3

Pays fee at the Cashiering

Section. c/o

Cashiering Section

Report of Rating – P30.00 Evaluation Sheet – P60.00 4

Presents Official Receipt to designated personnel at window.

Verifies the Official Receipt

presented. 1 min. Ms. Janet Opiniano

5

Waits for the release of Report of Ratings/

Evaluation Sheet.

Prints the Report of Ratings/

Evaluation Sheet.

25 min. Ms. Janet Opiniano

6 Claims the Report of Ratings/

Evaluation Sheet.

Releases the Report of Ratings/

Evaluation Sheet.

30 sec. Ms. Janet Opiniano Frontline Service:

Request for Reprint of Report of Ratings / Evaluation Sheet Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

1. All LNU Clients Documentary Requirements:

Official Receipt Duration: 30 minutes Procedure:

LIBRARY

Frontline Service:

Reference/Circulation Services

Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break

Eligible to avail of the /service:

ALL ACADEMIC COMMUNITY, ALUMNI AND OTHER SUC’s CLIENTS Documentary Requirements:

Valid ID, Referral Letter

Duration: 10 Minutes

Procedure 1. Reference and circulation services Step

No. Applicant/ Client

Activity Academic Administrator/

Personnel Activity Duration of

Activity Person in

Charge Fees Form

1. For the visitors/

researchers- present a valid ID or a research referral to the librarian. Register at the information desk.

Accept the credentials-

valid ID/ referral letter 3 min. Mrs. A. Daño Mrs. R. Navarro Ms. R. Oreo Ms. H. Navarra Ms. L. Alcober

Fines: P1.00 per hour & P8.00 per day

Transaction receipt

2. Inquire a particular book or references needed.

Assist in locating the particular references needed, or answer reference queries.

10 min. Mrs. A. Daño Mrs. R. Navarro Ms. R. Oreo Ms. H. Navarra Ms. L. Alcober 3. For students

officially enrolled- present school ID, then check the OPAC for the availability of book/s needed.

Assist the student if the book is available. If the book is available, the staff will give the book(s) for reading purposes inside or may check out for home reading. If not, the librarian advice the researcher to search for other electronic resources offered, or give research referral to other

SUC’s.

5-10 min. Mrs. A. Daño Mrs. R. Navarro Ms. R. Oreo Ms. H. Navarra Mrs. L. Alcober

End of Transaction

Step Applicant

Activity Personnel

Activity Duration of

Activity Personnel

Responsible Fees Form 1 Secures Request

Form at the Registrar’s Office.

Serves Request Form

to applicant. 30 sec. Ms. Janet

Opiniano Request Slip

2 Fills out the Request Form.

Assists the applicant in filling out the form.

3 min. Ms. Janet Opiniano

3

Pays fee at the Cashiering

Section. c/o

Cashiering Section

Report of Rating – P30.00 Evaluation Sheet – P60.00 4

Presents Official Receipt to designated personnel at window.

Verifies the Official Receipt

presented. 1 min. Ms. Janet Opiniano

5

Waits for the release of Report of Ratings/

Evaluation Sheet.

Prints the Report of Ratings/

Evaluation Sheet.

25 min. Ms. Janet Opiniano

6 Claims the Report of Ratings/

Evaluation Sheet.

Releases the Report of Ratings/

Evaluation Sheet.

30 sec. Ms. Janet Opiniano

16 25

Frontline Service:

Request for Reprint of Report of Ratings / Evaluation Sheet Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

1. All LNU Clients Documentary Requirements:

Official Receipt Duration: 30 minutes Procedure:

LIBRARY

Frontline Service:

Reference/Circulation Services

Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break

Eligible to avail of the /service:

ALL ACADEMIC COMMUNITY, ALUMNI AND OTHER SUC’s CLIENTS Documentary Requirements:

Valid ID, Referral Letter

Duration: 10 Minutes

Procedure 1. Reference and circulation services Step

No. Applicant/ Client

Activity Academic Administrator/

Personnel Activity Duration of

Activity Person in

Charge Fees Form

1. For the visitors/

researchers- present a valid ID or a research referral to the librarian. Register at the information desk.

Accept the credentials-

valid ID/ referral letter 3 min. Mrs. A. Daño Mrs. R.

Navarro Ms. R. Oreo Ms. H.

Navarra Ms. L. Alcober

Fines:

P1.00 per hour &

P8.00 per day

Transaction receipt

2. Inquire a particular book or references needed.

Assist in locating the particular references needed, or answer reference queries.

10 min. Mrs. A. Daño Mrs. R.

Navarro Ms. R. Oreo Ms. H.

Navarra Ms. L. Alcober 3. For students

officially enrolled- present school ID, then check the OPAC for the availability of book/s needed.

Assist the student if the book is available. If the book is available, the staff will give the book(s) for reading purposes inside or may check out for home reading. If not, the librarian advice the researcher to search for other electronic resources offered, or give research referral to other

SUC’s.

5-10 min. Mrs. A. Daño Mrs. R.

Navarro Ms. R. Oreo Ms. H.

Navarra Mrs. L.

Alcober

End of Transaction

Step Applicant

Activity Personnel

Activity Duration of

Activity Personnel

Responsible Fees Form 1 Secures Request

Form at the Registrar’s Office.

Serves Request Form

to applicant. 30 sec. Ms. Janet

Opiniano Request Slip

2 Fills out the Request Form.

Assists the applicant in filling out the form.

3 min. Ms. Janet Opiniano

3

Pays fee at the Cashiering

Section. c/o

Cashiering Section

Report of Rating – P30.00 Evaluation Sheet – P60.00 4

Presents Official Receipt to designated personnel at window.

Verifies the Official Receipt

presented. 1 min. Ms. Janet Opiniano

5

Waits for the release of Report of Ratings/

Evaluation Sheet.

Prints the Report of Ratings/

Evaluation Sheet.

25 min. Ms. Janet Opiniano

6 Claims the Report of Ratings/

Evaluation Sheet.

Releases the Report of Ratings/

Evaluation Sheet.

30 sec. Ms. Janet Opiniano Frontline Service:

Request for Reprint of Report of Ratings / Evaluation Sheet Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

1. All LNU Clients Documentary Requirements:

Official Receipt Duration: 30 minutes Procedure:

LIBRARY

Frontline Service:

Reference/Circulation Services

Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break

Eligible to avail of the /service:

ALL ACADEMIC COMMUNITY, ALUMNI AND OTHER SUC’s CLIENTS Documentary Requirements:

Valid ID, Referral Letter

Duration: 10 Minutes

Procedure 1. Reference and circulation services Step

No. Applicant/ Client

Activity Academic Administrator/

Personnel Activity Duration of

Activity Person in

Charge Fees Form

1. For the visitors/

researchers- present a valid ID or a research referral to the librarian. Register at the information desk.

Accept the credentials-

valid ID/ referral letter 3 min. Mrs. A. Daño Mrs. R.

Navarro Ms. R. Oreo Ms. H.

Navarra Ms. L. Alcober

Fines:

P1.00 per hour &

P8.00 per day

Transaction receipt

2. Inquire a particular book or references needed.

Assist in locating the particular references needed, or answer reference queries.

10 min. Mrs. A. Daño Mrs. R.

Navarro Ms. R. Oreo Ms. H.

Navarra Ms. L. Alcober 3. For students

officially enrolled- present school ID, then check the OPAC for the availability of book/s needed.

Assist the student if the book is available. If the book is available, the staff will give the book(s) for reading purposes inside or may check out for home reading. If not, the librarian advice the researcher to search for other electronic resources offered, or give research referral to other

SUC’s.

5-10 min. Mrs. A. Daño Mrs. R.

Navarro Ms. R. Oreo Ms. H.

Navarra Mrs. L.

Alcober

End of Transaction

Step Applicant

Activity Personnel

Activity Duration of

Activity Personnel

Responsible Fees Form 1 Secures Request

Form at the Registrar’s Office.

Serves Request Form

to applicant. 30 sec. Ms. Janet

Opiniano Request Slip

2 Fills out the Request Form.

Assists the applicant in filling out the form.

3 min. Ms. Janet Opiniano

3

Pays fee at the Cashiering

Section. c/o

Cashiering Section

Report of Rating – P30.00 Evaluation Sheet – P60.00 4

Presents Official Receipt to designated personnel at window.

Verifies the Official Receipt

presented. 1 min. Ms. Janet Opiniano

5

Waits for the release of Report of Ratings/

Evaluation Sheet.

Prints the Report of Ratings/

Evaluation Sheet.

25 min. Ms. Janet Opiniano

6 Claims the Report of Ratings/

Evaluation Sheet.

Releases the Report of Ratings/

Evaluation Sheet.

30 sec. Ms. Janet

Opiniano

LNU Citizens Charter 2016 LNU Citizens Charter 2016

OFFICE OF THE STUDENTS AFFAIRS

Frontline Service:

All Student Transactions

Schedule of Availability of Service:

Monday to Friday, 8:00 a.m.to 5:00 p.m. with no noon break Eligible to Avail of the Service:

All LNU Clients (Students, Alumni & Employees) Duration: 5-10 minutes

Procedure 1. Issuance of Leave of Absence Step

No. Application/Client Service Provider Duration of

activity Persons-in-

charge Fees Form 1 Presents ID -Checks from the

Dean’s module if client is officially enrolled

2 minutes Mr. Edgar E.

Pantas None Leave

Abse of nce 2 Receives & fills out

necessary data and concerned signatories

-Serves document -Advises client to secure necessary signatories & attach documents, if needed

1 minute Mr. Edgar E.

Pantas None -do-

3 Submits filled out document for Dean’s signature

-Authenticates signatories -Signs leave of absence (LOA)

2 minutes Mr. Edgar E.

Pantas Dr.Maricel A. Gomez

None -do-

4 Receives fully accomplished leave of absence (LOA)

-Advises client to keep of one (1) copy to be used in the next enrolment

-Updates records

2 minutes Mr. Edgar E.

Pantas None -do-

End of Transaction

3

Presents the following requirements at the window: CUE, CE, CG, & GWA -Application Form & Official Receipt

CGn -Application Form, Official Receipt & TOR CAV -Application Form, Receipt & Authenticated Documents

Verifies the documents

presented. 5 min.

Ms. Ronadel A. Asis/ Ms. Irene Y. Virtudazo/ Miss Rowena P. Ariza

4 Receives schedule for release of certification.

· Process certification and checks entries as to completeness and accuracy.

· Signs the certification

5 working days

Miss Rowena Ariza/ Ms. Irene Y. Virtudazo/ Ms. Ronadel A. Asis Ms. Gay A. Pinote

5 Claims the certification.

Releases certification to the applicant/ representative after presentation of the following requirements:

· Official Receipt and Valid ID Additional requirements when claimed by a representative:

· Authorization letter and Valid ID of representative

30 min. Ms. Janet Opiniano

26

LNU Citizens Charter 2016 LNU Citizens Charter 2016

15

Frontline Service:

Issuance of Certifications - Certificate of Units Earned (CUE), Certificate of Enrollment (CE), Certificate of Grades (CG), Certificate of General Weighted Average (GWA), Certificate of Graduation (CGn), Certificate of Authentication and Verification (CAV)

Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

1. All LNU Clients Documentary Requirements:

Official Receipt, Original and Photocopies of TORs and Diploma (CAV)

Duration: 5 working days (Processing Time may also vary depending on volume of applications received.) Procedure:

Procedure 2. Issuance of Certificate of Good Moral STEP APPLICATION/

CLIENT ACTIVITY

ADMINISTRATOR/PER SONEL ACTIVITY

DURATION ACTIVITY OF

PERSONS CHARGE -IN-

Fees Form

1 Presents receipt for

document needed -Checks receipt presented -Prints Certificate of Good Moral

2 minutes Mr. Edgar

E. Pantas None Certificate of Good

Moral

2 Receives & fills out necessary signatures of witnesses

-Serves document -Advises client to secure necessary signatures of witness

1 minute Mr. Edgar

E. Pantas None -do-

3 Submits filled out document for Dean’s signature

-Authenticates witnesses signatures

-Signs certificate

2 minutes Mr. Edgar E. Pantas Dr.Maricel A. Gomez

None -do-

4 Receives fully accomplished certificate

-Advises dry selling of certificates at the Registrar’s office -Updates records

2 minutes Mr. Edgar

E. Pantas None -do-

End of Transaction

Procedure 2.Clearance Signing of the Application for Transcript of Records STEP APPLICATION/

CLIENT ACTIVITY

ADMINISTRATOR/ PERSONEL

ACTIVITY

DURATION

OF ACTIVITY PERSONS- CHARGE IN-

Fees Form

1 Presents accomplished application form secured for Registrar’s Office

-Checks accomplished form

-Signs clearance

2 minutes Mr. Edgar E. Pantas Dr.Maricel A Gomez

None Applicatio n for transcript

Records of Ste p Applicant Activity Personnel

Activity Duration of Activity

Personnel Responsibl

e Fees Form

1

Secures

Application Form at the Registrar’s Office.

Serves Application Form to applicant.

1 min. Ms. Janet Opiniano

- Application for Student’s Records - Request

Slip

2 Pays fee at the Cashiering

Section.

c/o Cashiering Section

UG Grad CE - P55.00 P65.00

CGn - 45.00 65.00 GWA- 45.00 55.00 CUE - 45.00 55.00 CAV - 45.00 95.00

14 27

Frontline Service:

Issuance of Certifications - Certificate of Units Earned (CUE), Certificate of Enrollment (CE), Certificate of Grades (CG), Certificate of General Weighted Average (GWA), Certificate of Graduation (CGn), Certificate of Authentication and Verification (CAV)

Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

1. All LNU Clients Documentary Requirements:

Official Receipt, Original and Photocopies of TORs and Diploma (CAV)

Duration: 5 working days (Processing Time may also vary depending on volume of applications received.) Procedure:

Procedure 2. Issuance of Certificate of Good Moral STEP APPLICATION/

CLIENT ACTIVITY