It is part of the solution to eliminating complaints about arduous, time-consuming procedures and puts the emphasis on pleasant, reliable and trustworthy engagement between customers and the public – the way government services should be. With full confidence in the institution itself, the former Congressman of the First District of Leyte, Hon. Said bill was co-sponsored in the Senate by no less than the Chairman of the Committee on Education, the Hon.
Any complaint must be written on a complaint form that can be obtained from the Office of the Vice President for Administration and Finance or the Office of the Vice President for Academic Affairs. Within three days of submitting a Complaint, the case will be handled by the Complaints Committee, consisting of the two VPs, the concerned Dean, the concerned Chief Administrative Officer and the concerned Unit Head. No later than one day after the Commission's decision/action has been adopted, both the complainant and the person complained about will be informed of the Commission's decision/action via the relevant VP.
If you are not satisfied with our services, your written/oral complaints will be processed immediately by the Day Officer of the Public Assistance Desk. How to use the service:. at the cash register Accept payment and issue an official admission ticket.
END OF TRANSACTION
MANAGEMENT INFORMATION SYSTEM
MIS Unit Frontline Service1
SUBJECT REGISTRATION – UNDERGRADUATE Schedule of Availability of the Service
How to Avail of the Service
Step No. Applicant/Client
Naing
Velarde/
Turco
PPAF Director, In-
Client 1 minute Client, Building
SUBJECT REGISTRATION – GRADUATE Schedule of Availability of the Service
Step
No. Applicant/Client
PHYSICAL PLANT SUPERVISOR UNIT
Frontline Service
All LNU Clients (Students and Employees) Other Government and Private Schools and Agencies
Documentary Requirements
Procedure: Step
No. Applicant/Client Service
Provider Duration
MIS Unit Frontline Service3
ADJUSTMENT OF SCHEDULES (ADDING, CHANGING AND DROPPING) Schedule of Availability of the Service
END OF TRANSACTIONS
Turco None
Turco None FOR NON-LNU CLIENTS
REPRINT OF OFFICIAL ENTRANCE SLIP (OES) Schedule of Availability of the Service
HUMAN RESOURCE DEVELOPMENT CENTER TECHNICAL SERVICES &
AUDIO VISUAL STUDIO
PRINTING OF DAILY TIME RECORD Step Applicant/
Blanco
Ponla
RELEASING OF REPORT OF RATINGS (ROR) Schedule of Availability of the Service
All students How to Avail of the Service
CASHIER
PAYMENT - OTHER FEES Schedule of Availability of Service
ALL LNU CLIENTS Documentary Requirements
Procedure
IN-COMING AND OUT-GOING LETTERS REQUEST FOR MAILING
REQUEST FOR RECORD Step Applicant/
CO) Student’s
OUT-GOING 1 Proceed to
CO) Renewal
REQUEST FOR FACULTY/PERSONNEL RECORDS Step Applicant/
Client Service Provider Duration Activity of
Person in
Vergara P50.00 Request for Records
Vergara P80.00 Official Receipt
Vergara none Application for Leave
Vergara None
HRMO
NO NOON BREAK
Eligible to Avail of the Service
While the client pays the associated fee, the requested records are photocopied. Certified copy) - Appointment - Official certificate of service.
HUMAN RESOURCE MANAGEMENT OFFICE
Request of Certified Copies of Documents
Printing Of Daily Time Record Schedule of Availability of Service
- Accomplished Admin. Request form from CAO office (Faculty/Staff)
- If the request is filled through a representatives, an Authorization Letter or Special Power of Attorney (SPA) and one (1) valid ID of the representative (outside client)
PROCEDURE
REQUEST OF CERTIFIED COPIES OF DOCUMENTS (Appointments, Service Record, Leave Card, and etc
Step Applicant/
STUDENTS
REGISTRAR
All LNU Clients Documentary Requirements
Duration: 7 – 10 working days (Processing Time may also vary depending on volume of applications received.) Procedure
Step Applicant
Responsible Fees Form
P235.00 – undergrad
DORMITORY
All LNU students Documentary Requirements
Procedure: 1. Xerox Entrance Slip Step
No. Applicant/
Client Activity
Personnel Activity Duration Activity of
Person Charge in
STEP APPLICATION/CL
IENT ACTIVITY ADMINISTRATOR/
PERSONEL ACTIVITY
DURATION
OF ACTIVITY PERSONS- CHARGE IN-
Fees Form
Pantas None -do-
Asis Ms. Gay
Schedule of Availability of Service
All LNU Clients Documentary Requirements
Duration: 5 working days (Processing Time may also vary depending on volume of applications received.) Procedure
Issuance of Certificate of Good Moral STEP APPLICATION/
CLIENT ACTIVITY
ADMINISTRATOR/PER SONEL
DURATION ACTIVITY OF
PERSONS CHARGE -IN-
Pantas None Certificate of Good
Signing of the Application for Transcript of Records STEP APPLICATION/
ADMINISTRATOR/ PERSONEL
Personnel Responsibl
OFFICE OF THE STUDENTS AFFAIRS
Issuance of Leave of Absence Step
No. Application/Client Service Provider Duration of
CGn -Application Form, Official
Issuance of certifications - Certificate of Units Earned (CUE), Certificate of Enrollment (CE), Certificate of Grades (CG), Certificate of General Weighted Average (GWA), Certificate of Graduation (CGn), Certificate of Authentication and Verification (CAV) .
CUE, CE, CG, &
GWA -Application Form & Official
LIBRARY
- For the visitors/
- Inquire a particular book or
Responsible Fees Form 1 Secures Request
ACCOUNTING
15-30 minutes Dr
Obtain the patient's medical history, examine the patient, give the first dose of medicine, prescribe home remedies and advise the patient on preventive measures &. If there was an outstanding liability, the responsible person notes on the form and the client will be referred to the Treasurer for payment. If there is no outstanding accountability, the accountable directly signs the form and returns it to the client.
Chest x-ray and urinalysis are then submitted for the mentioned studies at any diagnostic laboratory (Cost PhP amp; return to the clinic with the results.
MEDICAL AND DENTAL
Duration: 13 – 60 minutes Frontline Service
Duration: 13 – 40 minutes
First Year and Fourth Year Enrollments: Chest X-ray and Urinalysis and other laboratory examinations as required for practitioners. ROUTINE HEALTH EXAM FOR INCOMING FRESH AND FOURTH YEAR STUDENTS BEFORE ENROLLMENT & OTHER SCHOOL RELATED ACTIVITIES (SCUAA, NSTP/ROTC, etc. First and Fourth Year Enrollments: Chest X-ray and Urinalysis results and other lab exams required.
2 Submit the duly completed Request for Records/Certification Form to the Responsible Person in the Accounting Unit.
END OF TRANSACTION Frontline Service
Urinalysis then submit for the mentioned investigations at any diagnostic laboratory (Cost PhP & return to the clinic with the results. Fourth year: Request for retrieval of medical & dental records. & dental records of patient. Check the medical & dental record na. , examine the patient, treat the patient and give health instructions.
2 Pay the cashier all outstanding obligations after notification of the responsible person in the accounting unit.
15-30 minutes
Presents the following requirements at the counter: CUE, CE, CG and GWA - Application form and official receipt. CGn - Application form, official form, official receipt and TOR CAV - Application form, receipt and authenticated documents.
ADMINISTRATOR/
All Reprints of Official Entry Forms Evaluation Report Official Graduation Receipts Evaluation Certificates: Good Morale GWA/ELC
MIS Unit Frontline Service 4
1 Secure reprint form Provide the student/client with the request form and provide instructions if necessary. Letter requesting use of facilities (for non-LNU customers) Duration: 5 minutes to 30 minutes. LNU customers) Continue to Planning &. Confirms the activity and plans with the customer the facilities to be used and other details of the site setup.
Goes back to the HRDC Technical Director to provide a copy of the approved reservation and payment receipt.
MIS Unit Frontline Service2
ADJUSTMENT OF SCHEDULES (ADDITION, CHANGE AND DROPPING) Schedule of Availability of the Service: Schedule of Availability of the Service:. All undergraduate and graduate students How to avail the service:. along with the form and give instructions if necessary. Cashier's office counter accepts payment. plan with client the facilities to be used &. other details of setup at the venue.
SUBJECT REGISTRATION – GRADUATE Schedule of Service Availability: Schedule of Service Availability:. All undergraduate students How to benefit from the service:. registration form Provide a draft registration form. at the cash register Accept payment and issue an official admission ticket. No Receipt Draft Registration Form 4 Secure ID at IGP. for new students and students without an identity card).
2 Client Complete the form and have the form signed by the corresponding venue/building manager, and the In charge of AV facilities (Submit approved letter of request, if required). SUBJECT REGISTRATION – UNDERGRADUATE Schedule of Availability of the Service: Schedule of Availability of the Service:. Help the student to prepare his/her timetable. for new students and students with no ID card).
Director Varies (depending on location reserved), for LNU customers, minimal or no fees required.
FEEDBACK AND REDRESS MECHANISM
SUPPLY UNIT
Complete our Feedback Form available in the offices and return this drop box to the Public Assistance Desk. THANK YOU for playing a role in the University's efforts to provide excellent service to our stakeholders.
BIDS AND AWARDS COMMITTEE Schedule of Availability of Service
PERFORMANCE PLEDGE
Sale of Bidding Documents Step Applicant/Client Service
Empowering the public through access to information about our educational offerings, programs and other services through our website (www.lnu.edu.ph).
Sale of Bidding Documents
HOPE
THE MAKING OF LEYTE NORMAL UNIVERSITY
Alternative Method of Procurement - Negotiated/shopping/direct contacting Step Applicant/Client Service Provider Duration of
Alternative method of public procurement - negotiation/purchasing/direct contact step Applicant/customer service provider Duration of step Applicant/customer service provider Duration.
Leyte Normal University Clients Feedback Form
Customer Satisfaction Rating How do you rate our services?
Human Resource Development Center Technical
Office of the Student Affairs 26
DO HEREBY SOLEMNLY SWEAR THAT THEY SHALL CARRY OUT THE DUTIES AND
RESPONSIBILITIES FAITHFULLY AND WELL AND THAT THEY
SHALL RENDER PROMPT, COURTEOUS, EFFICIENT
TO ALL OUR CLIENTS
AT ALL TIMES
