ADMINISTRATOR/ - PDF TABLE OF CONTENTS - Đồng Hồ Replica 8668

Frontline Service:

Issuance of Certifications - Certificate of Units Earned (CUE), Certificate of Enrollment (CE), Certificate of Grades (CG), Certificate of General Weighted Average (GWA), Certificate of Graduation (CGn), Certificate of Authentication and Verification (CAV)

Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

1. All LNU Clients Documentary Requirements:

Official Receipt, Original and Photocopies of TORs and Diploma (CAV)

Duration: 5 working days (Processing Time may also vary depending on volume of applications received.) Procedure:

Procedure 2. Issuance of Certificate of Good Moral STEP APPLICATION/

CLIENT ACTIVITY

LNU Citizens Charter 2016 LNU Citizens Charter 2016

Procedure 3.Validation of Student ID

STEP APPLICATION/CL

IENT ACTIVITY ADMINISTRATOR/

PERSONEL ACTIVITY

DURATION

OF ACTIVITY PERSONS- CHARGE IN-

Fees Form

1 Presents ID for

Dean’s Signature -Checks from the Dean’s module if client is officially enrolled

2 minutes Mr. Edgar E. Pantas Dr.Maricel A. Gomez

None Student’s ID

2 Receives validated

ID -Updates record 2 minutes Mr. Edgar

E. Pantas None -do-

End of Transaction 2 Receives

accomplished form -Updates record 1 minute Mr. Edgar

E. Pantas None -do-

End of Transaction

· Retrieves folder of applicant from

the Records Room

· Process TOR/Transfer Credential and checks entries

as to completeness and accuracy.

· Signs the processed TOR/Transfer

Credential

7 - 10 working days

Miss Rowena

Ariza/ Ms. Irene Y.

Virtudazo/ Ms. Ronadel

A. Asis Ms. Gay A.

Pinote

5 Claims processed Transcript of Records/Transfer

Credentials

Releases the TOR/Transfer Credentials to the applicant/ representative

after presentation of

the following requirements:

· Official Receipt and

Valid ID Additional requirements when claimed

by a representative

· Authorization : letter and Valid ID of representative

20 min Ms. Janet Opiniano

28

LNU Citizens Charter 2016 LNU Citizens Charter 2016

13 REGISTRAR

Frontline Service:

Issuance of Transcript of Records (TOR) and Transfer Credentials Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

All LNU Clients Documentary Requirements:

Official Receipt, Entrance Credentials

Duration: 7 – 10 working days (Processing Time may also vary depending on volume of applications received.) Procedure:

Step Applicant

Activity Personnel

Activity Duration of

Activity Personnel

Responsible Fees Form

1 Receives and fills out Application Form served by the Registrar’s

Office.

Serves Application

Form. 1 min. Ms. Janet

Opiniano None Application for Student’s

Records

2 Pays fee at the Cashiering

Section.

Cashiering c/o Section

P235.00 – undergrad

level P165.00 –

graduate level

3 Submits accomplished Application Form to the Registrar’s Office & have picture taken

thereat.

Checks accomplished Application Form

and official receipt and accommodate the applicant for

picture

taking.

15 min. Ms. Janet Opiniano

4 Receives schedule for release of TOR/Transfer Credentials.

Advices applicant re:

schedule for release of TOR

/Transfer Credential.

1 min. Ms. Janet Opiniano

DORMITORY

Frontline Service:

Request for Dormitory Services Schedule of Availability of Service:

Monday to Friday, 08:00 to 05:00PM with no noon break Eligible to Avail of the Service:

All LNU students Documentary Requirements:

Official Entrance Slip presented Duration: 2 minutes

Procedure: 1. Xerox Entrance Slip Step

No. Applicant/

Client Activity

Personnel Activity Duration Activity of

Person Charge in

Fees Form

1 Present

proof of enrollment and submit a Xerox copy of the same

Validates the Official Entrance Slip

presented and received the Xerox copy if there is available slot. If there is, give the payment slip and instruct the client to pay the dorm fee at the cashier’s office

3-5 minutes Mrs. M. Capon

Cashier

1,100 for the first payment, 1 month deposit and one month advance

Payment Slip

REGISTRAR

Frontline Service:

Issuance of Transcript of Records (TOR) and Transfer Credentials Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

All LNU Clients Documentary Requirements:

Official Receipt, Entrance Credentials

Duration: 7 – 10 working days (Processing Time may also vary depending on volume of applications received.) Procedure:

Step Applicant

Activity Personnel

Activity Duration of

Activity Personnel

Responsible Fees Form

1 Receives and fills out Application Form served by the Registrar’s

Office.

Serves Application

Form. 1 min. Ms. Janet

Opiniano None Application for Student’s

Records

2 Pays fee at the Cashiering

Section.

Cashiering c/o Section

P235.00 – undergrad

level P165.00 –

graduate level

3 Submits accomplished Application Form to the Registrar’s Office & have

picture taken thereat.

Checks accomplished Application Form

and official receipt and accommodate the applicant for

picture

taking.

15 min. Ms. Janet Opiniano

4 Receives schedule for release of TOR/Transfer Credentials.

Advices applicant re:

schedule for release of TOR

/Transfer Credential.

1 min. Ms. Janet Opiniano

DORMITORY

Frontline Service:

Request for Dormitory Services Schedule of Availability of Service:

Monday to Friday, 08:00 to 05:00PM with no noon break Eligible to Avail of the Service:

All LNU students Documentary Requirements:

Official Entrance Slip presented Duration: 2 minutes

Procedure: 1. Xerox Entrance Slip Step

No. Applicant/

Client Activity

Personnel Activity Duration Activity of

Person Charge in

Fees Form

1 Present

proof of enrollment and submit a Xerox copy of the same

Validates the Official Entrance Slip

presented and received the Xerox copy if there is available slot. If there is, give the payment slip and instruct the client to pay the dorm fee at the cashier’s office

3-5 minutes Mrs. M. Capon

Cashier

1,100 for the first payment, 1 month deposit and one month advance

Payment Slip

12 29

REGISTRAR

Frontline Service:

Issuance of Transcript of Records (TOR) and Transfer Credentials Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

All LNU Clients Documentary Requirements:

Official Receipt, Entrance Credentials

Duration: 7 – 10 working days (Processing Time may also vary depending on volume of applications received.) Procedure:

Step Applicant

Activity Personnel

Activity Duration of

Activity Personnel

Responsible Fees Form

1 Receives and fills out Application Form served by the Registrar’s

Office.

Serves Application

Form. 1 min. Ms. Janet

Opiniano None Application for Student’s

Records

2 Pays fee at the Cashiering

Section.

Cashiering c/o Section

P235.00 – undergrad

level P165.00 –

graduate level

3 Submits accomplished Application Form to the Registrar’s Office & have

picture taken thereat.

Checks accomplished Application Form

and official receipt and accommodate the applicant for

picture

taking.

15 min. Ms. Janet Opiniano

4 Receives schedule for release of TOR/Transfer Credentials.

Advices applicant re:

schedule for release of TOR

/Transfer Credential.

1 min. Ms. Janet Opiniano

DORMITORY

Frontline Service:

Request for Dormitory Services Schedule of Availability of Service:

Monday to Friday, 08:00 to 05:00PM with no noon break Eligible to Avail of the Service:

All LNU students Documentary Requirements:

Official Entrance Slip presented Duration: 2 minutes

Procedure: 1. Xerox Entrance Slip Step

No. Applicant/

Client Activity

Personnel Activity Duration Activity of

Person Charge in

Fees Form

1 Present

proof of enrollment and submit a Xerox copy of the same

Validates the Official Entrance Slip

presented and received the Xerox copy if there is available slot.

If there is, give the payment slip and instruct the client to pay the dorm fee at the cashier’s office

3-5 minutes Mrs. M.

Capon

Cashier

1,100 for the first payment, 1 month deposit and one month advance

Payment Slip

REGISTRAR

Frontline Service:

Issuance of Transcript of Records (TOR) and Transfer Credentials Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

All LNU Clients Documentary Requirements:

Official Receipt, Entrance Credentials

Duration: 7 – 10 working days (Processing Time may also vary depending on volume of applications received.) Procedure:

Step Applicant

Activity Personnel

Activity Duration of

Activity Personnel

Responsible Fees Form

1 Receives and fills out Application Form served by the Registrar’s

Office.

Serves Application

Form. 1 min. Ms. Janet

Opiniano None Application for Student’s

Records

2 Pays fee at the Cashiering

Section.

Cashiering c/o Section

P235.00 – undergrad

level P165.00 –

graduate level

3 Submits accomplished Application Form to the Registrar’s Office & have picture taken

thereat.

Checks accomplished Application Form

and official receipt and accommodate the applicant for

picture

taking.

15 min. Ms. Janet Opiniano

4 Receives schedule for release of TOR/Transfer Credentials.

Advices applicant re:

schedule for release of TOR

/Transfer Credential.

1 min. Ms. Janet Opiniano

DORMITORY

Frontline Service:

Request for Dormitory Services Schedule of Availability of Service:

Monday to Friday, 08:00 to 05:00PM with no noon break Eligible to Avail of the Service:

All LNU students Documentary Requirements:

Official Entrance Slip presented Duration: 2 minutes

Procedure: 1. Xerox Entrance Slip Step

No. Applicant/

Client Activity

Personnel Activity Duration Activity of

Person Charge in

Fees Form

1 Present

proof of enrollment and submit a Xerox copy of the same

Validates the Official Entrance Slip

presented and received the Xerox copy if there is available slot.

If there is, give the payment slip and instruct the client to pay the dorm fee at the cashier’s office

3-5 minutes Mrs. M.

Capon

Cashier

1,100 for the first payment, 1 month deposit and one month advance

Payment

Slip

LNU Citizens Charter 2016 LNU Citizens Charter 2016

Frontline Service:

PAYMENT OF SCHOOL FEES (Enrolment/Mid-term/Finals) Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m.NO NOON BREAK Eligible to Avail of the Service:

STUDENTS

Documentary Requirements:

Advisement slips, Draft Registration Form, Student Clearance, Assessment Slips Duration: 1 to 2 minutes

Procedure:

Step Applicant Activity Personnel

Activity Duration

of Activity Personnel

Responsible Fees Form

Presents requirement for enrolment: Presents Assessment Slip

Pays Amount Due Enrolment Undergrad: 1^stSem: New Student Continuing Student 2^ndsem: New Student Continuing Student Summer: Continuing Student Graduate School: 1^st& 2^ndsem& Summer: New Student Continuing Student Mid-term/Finals

Checks document presented Examines Assessment slip Receives payment Encodes Student Number IssuesOR

Receives payment Encodes Student Number Issues Official Receipt

5 seconds

10 seconds 15 seconds 1-2 minutes

Eileen L. Candiza Liza D. Barredo

P 1,122.00 P 952.00 P 1,122.00 P 920.00 P 820.00

P 1,070.00 P 950.00 Amount (refer to the Assessment slip presented)

Advisement Slip School ID Medical Clearance & Student Number (1^st year & transferees)

Draft Registration Form

Student Clearance School ID Student No. (new Student) Assessment Slip

2 Present the Official receipt

Check the official receipt and give the list of requirements for admission:

A) 2x2 ID picture B) Accomplished

Parental Agreement on Dormitory Rules

3-5 minutes Mrs.

Capon none Registratio n Form Parental Agreement

3 Complete and submit the requirement s

Accept and file the documents submitted and assign Room and Bed

3-5 minutes Mrs.

Capon None none

4 Pay monthly rental every 7

^th

day of the month

Received payment and issue official receipt 3-5

minutes Cashier P550.00 Payment Slip

5 Present the official receipt to the in-charge

Check the official receipt and records payment

3-5 minutes Mrs.

Capon or Student Assistant

None None

END OF TRANSACTION

30

LNU Citizens Charter 2016 LNU Citizens Charter 2016

11 Frontline Service:

Disbursement by Check of Allowance & Honoraria Schedule of Availability of Service:

Monday to Friday - 8:00 a.m. to 5:00 p.m.

NO NOON BREAK

Eligible to Avail of the Service:

LNU Faculty LNU Staff Contractual Students

Documentary Requirements:

Valid ID Duration: 3 minutes Procedure:

Step Applicant Activity Personnel

Activity Duration

of Activity Personnel

Responsible Fees Form 1

2 Presents valid Identification Card Signs payroll

Examines ID presented Releases check

2 seconds

2 – 3 minutes

Joseline C.

Aboy Eileen C.

Candiza Liza D.

Barredo Joseline C.

Aboy Eileen C.

Candiza Liza D.

Barredo

HUMAN RESOURCE MANAGEMENT OFFICE

Frontline Service:

I. Request of Certified Copies of Documents

(Appointments, Service Record, Leave Card, and etc.) II. Request for Faculty/Personnel Records

III. In-Coming and Out-Going Letters IV. Request for Records

V. Printing Of Daily Time Record Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

All LNU Clients and Others Documentary Requirements:

1. Accomplished Admin. Request form from CAO office (Faculty/Staff)

2. If the request is filled through a representatives, an Authorization Letter or Special Power of Attorney (SPA) and one (1) valid ID of the representative (outside client)

PROCEDURE:

REQUEST OF CERTIFIED COPIES OF DOCUMENTS (Appointments, Service Record, Leave Card, and etc.

Step Applicant/

Client Service Provider Duration Activity of

Person in

Charge Fees Form

1 Submit accomplished Admin. form

Received & review the

accomplished form 2 mins HRMO/St

aff none Request for

Records 2 Wait while the

documents are being retrieved. (external client)

Retrieve the requested records. Advice client to pay corresponding fee if records are available. (If records are not available, inform the client that requested records are not available)

20 mins. HRMO/St

aff None none

10 31

Frontline Service:

Disbursement by Check of Allowance & Honoraria Schedule of Availability of Service:

Monday to Friday - 8:00 a.m. to 5:00 p.m.

NO NOON BREAK

Eligible to Avail of the Service:

LNU Faculty LNU Staff Contractual Students

Documentary Requirements:

Valid ID Duration: 3 minutes Procedure:

Step Applicant Activity Personnel

Activity Duration

of Activity Personnel

Responsible Fees Form 1

2 Presents valid Identification Card Signs payroll

Examines ID presented Releases check

2 seconds

2 – 3 minutes

Joseline C.

Aboy Eileen C.

Candiza Liza D.

Barredo Joseline C.

Aboy Eileen C.

Candiza Liza D.

Barredo

HUMAN RESOURCE MANAGEMENT OFFICE

Frontline Service:

I. Request of Certified Copies of Documents

(Appointments, Service Record, Leave Card, and etc.) II. Request for Faculty/Personnel Records

III. In-Coming and Out-Going Letters IV. Request for Records

V. Printing Of Daily Time Record Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m. with no noon break Eligible to Avail of the Service:

All LNU Clients and Others Documentary Requirements:

1. Accomplished Admin. Request form from CAO office (Faculty/Staff)

2. If the request is filled through a representatives, an Authorization Letter or Special Power of Attorney (SPA) and one (1) valid ID of the representative (outside client)

PROCEDURE:

REQUEST OF CERTIFIED COPIES OF DOCUMENTS (Appointments, Service Record, Leave Card, and etc.

Step Applicant/

Client Service Provider Duration Activity of

Person in

Charge Fees Form

1 Submit accomplished Admin. form

Received & review the

accomplished form 2 mins HRMO/St

aff none Request for

Records 2 Wait while the

documents are being retrieved.

(external client)

Retrieve the requested records. Advice client to pay corresponding fee if records are available.

(If records are not available, inform the client that requested records are not available)

20 mins. HRMO/St

aff None none

LNU Citizens Charter 2016 LNU Citizens Charter 2016

3

4 Pay to the Cashier

Present Official Receipt

While the client pays the corresponding fee, the requested records are being photocopied/

reproduced.

Record Official Receipt Number

5 mins

2 mins

Cashier

HRMO

P30.00 P50.00

(Authenticated copy) -Appointment -Service Official Receipt

5 Received the documents requested

Release certified photocopy or requested documents/records to client.

3 mins. HRMO/St

aff Certified copy

of documents

Authentication of Documents 1 Authenticates

documents (internal records with attach original documents)

Receives & verify the original copies, & stamps certified true Xerox copy.

1 min (depend on the no.

of document s)

HRMO None none

Change in Payroll Deductions 1 Request the

form for Change(s) in pay-roll deductions from the HRMO filled &

submit.

Receives & verify the request, then post to payroll of the requesting party.

3 mins HRMO none Request for

change/delete in payroll

2 File request for

reference. 3 mins. HRMO None None

Frontline Service:

Disbursement to Suppliers Schedule of Availability of Service:

Monday to Friday - 8:00 a.m. to 5:00 p.m.

NO NOON BREAK

Eligible to Avail of the Service:

Suppliers

Documentary Requirements:

Official Receipt Duration:3 minutes Procedure:

Step Applicant Activity Personnel

Activity Duration

of Activity Personnel

Responsible Fees Form

1

2 Receives Disbursement Voucher and Issues Official Receipt Signs Disbursement Voucher

Checks Official Receipt/Sales Invoice issued Releases check

2 - 3 minutes

2 – 3 minutes

Joseline C. Aboy Eileen C. Candiza Liza D. Barredo Joseline C. Aboy Eileen C. Candiza Liza D. Barredo

32

LNU Citizens Charter 2016 LNU Citizens Charter 2016

9 Authentication Evaluation Sheet Prospectus School ID Book Fine Rental – school facilities

Examines the Contract

the contract presented)

Student’s Payment Request Slip(CO) Student’s Payment Request Slip

(CO) Student’s Payment Request Slip

(CO) Renewal

Form (Student

Affairs Office) Book fine slip (Library)

Contract Form (see

Engr.

Murillo)

I. REQUEST FOR FACULTY/PERSONNEL RECORDS Step Applicant/

Client Service Provider Duration Activity of

Person in

Charge Fees Form

1 Get and submit filled Admin. request form

Fill-up request form &

submit to HRMO 5 mins. C. Ponla

I. Vergara P50.00 Request for Records 2 For outsider,

request approved letter from the Pres.

Receive and review approved letter from the Pres. to HRMO

5 mins. HRMO

Staff none none

3 Advise payment at the Cashier’s Office (for external client)

Prepare, encode info on Service Record & certification & initial

15 mins. C. Ponla

I. Vergara P80.00 Official Receipt

4 Check & Sign the SR &

Certificates 2 mins. E. Arpon None none

Application for leave 1 Request and fill

up Application for leave.

Facilitate, compute, post to their leave cards, initial the Application for leave .

5 mins. C. Ponla

I. Vergara none Application for Leave 2 Submit the

Application for Leave to the HRMO

Certify and sign the

Application for Leave 5 mins. E. Arpon none

3 Submit to the VPs &

Pres. For signature & approval

C. Ponla

I. Vergara None

4 Receive approved

Application for Leave from the President’s office

5 mins. HRMO

Staff None

5 Receive Approved Application for Leave

Release approved Application for Leave to the concerned Faculty/Staff

3 mins. C. Ponla

I. Vergara None

8 33

Authentication Evaluation Sheet Prospectus School ID Book Fine Rental – school facilities

Examines the Contract

the contract presented)

Student’s Payment Request Slip(CO) Student’s Payment Request Slip

(CO) Student’s Payment Request Slip

(CO) Renewal

Form (Student

Affairs Office) Book fine slip (Library)

Contract Form (see

Engr.

Murillo)

I. REQUEST FOR FACULTY/PERSONNEL RECORDS Step Applicant/

Client Service Provider Duration Activity of

Person in

Charge Fees Form

1 Get and submit filled Admin.

request form

Fill-up request form &

submit to HRMO 5 mins. C. Ponla

I. Vergara P50.00 Request for Records 2 For outsider,

request approved letter from the Pres.

Receive and review approved letter from the Pres. to HRMO

5 mins. HRMO

Staff none none

3 Advise payment at the Cashier’s Office (for external client)

Prepare, encode info on Service Record &

certification & initial

15 mins. C. Ponla

I. Vergara P80.00 Official Receipt

4 Check & Sign the SR &

Certificates 2 mins. E. Arpon None none

Application for leave 1 Request and fill

up Application for leave.

Facilitate, compute, post to their leave cards, initial the Application for leave .

5 mins. C. Ponla

I. Vergara none Application for Leave 2 Submit the

Application for Leave to the HRMO

Certify and sign the

Application for Leave 5 mins. E. Arpon none

3 Submit to the VPs &

Pres. For signature &

approval

C. Ponla

I. Vergara None

4 Receive approved

Application for Leave from the President’s office

5 mins. HRMO

Staff None

5 Receive Approved Application for Leave

Release approved Application for Leave to the concerned Faculty/Staff

3 mins. C. Ponla

I. Vergara None

LNU Citizens Charter 2016 LNU Citizens Charter 2016

RECORDS Masteral& Doctoral w/ undergrad degree, w/ Masteral& Doctoral

All re-printing Report of Rating Official Entrance Slip Official Receipt Assessment Slip Certifications Undergrad: Good Moral GWA/ELC Graduation

CAV Enrolment/Registration Others

Graduate School:

Good Moral Graduation

Enrolment/Registration Graduation

Units Earned

CAV Comprehensive Result Others

Diploma Undergrad Graduate School

Checks accomplished Application Form Receives payment Encodes Student No. Issues Official Receipt

P30.00/re- print

P 45.00 P 45.00 P 45.00 P 45.00 P 55.00 P 45.00 P 45.00 P 65.00 P 65.00 P 65.00 P 55.00 P 95.00 P 55.00 P 55.00 P 115.00 P 265.00 P 8.00/page P 60.00 P 100.00 P 120.00 Amount (refer to the slip presented) Amount (refer to

Application Form (Registrar’s

Office)

Request/Payme nt Slip (Registrar’s

Office) Request Slip

(MIS Office) Student’s Payment Request Slip

(CO) Student’s Step Applicant/

Client Service Provider Duration of Activity

Person in

Charge Fees ^Form IN-COMING

1 Proceed to the Records section

Receive Letters, documents and packages

5 mins C.

Blanco

2 Record all the letters,

documents, packages,

& others.

5 mins C.

Blanco

OUT-GOING 1 Proceed to

the Records section

Fill-up the request form for mailing to LBC, PPC and others.

5 mins C.

Blanco

2 For PPC; prepare the

Certificates for mailing

& mail to Post Office

5 mins C.

Blanco

3 For LBC; record the

documents and package and inform LBC for pick-up

5 mins C.

Blanco

4 Release and file the

documents 2 mins C.

Blanco

34

LNU Citizens Charter 2016 LNU Citizens Charter 2016

7 CASHIER

Frontline Service:

PAYMENT - OTHER FEES Schedule of Availability of Service:

Monday to Friday, 8:00 a.m. to 5:00 p.m.NO NOON BREAK Eligible to Avail of the Service: