It provides a description of how the elements of the ISO 9001:2015 standard are applied to its activities, products and services. Any external distribution of the manual is subject to QMR approval and is considered uncontrolled.
Acronyms
BULACAN STATE UNIVERSITY (BulSU)
Profile of BulSU
2003 – The Philippine Information Agency (PIA) officially handed over the 25-hectare lot to the university. 2004 – The University began to enter into cooperative education agreements with some countries in the Asia-Pacific region.
Vision, Mission and Goals
CONTEXT OF THE ORGANIZATION
Understanding the Organization and Its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Quality Management System
The QMS and its Process
PLAN (Determining and Planning What to Manage in the QMS) – Includes establishing the quality policy and identifying the basis of the QMS – understanding the
DO (Strengthening the Support Mechanism and Operating the QMS) – Includes engagement of people; documentation and implementation of the management system
This also includes the provision of specialized training necessary to ensure the competence of individuals performing work for BulSU that affects the performance and effectiveness of the QMS.
CHECK (Evaluating the performance of the QMS) – Includes regular monitoring, measurement, analysis and evaluation of BulSU’s quality performance and the
Leadership
7 & 8
LEADERSHIP
Leadership and Commitment
Quality Policy
QUALITY POLICY
Structures, Roles, Responsibilities, Authorities and Accountabilities
More specific descriptions of the responsibilities and authorities of personnel whose work affects the QMS performance of BulSU will be described in related procedures. Approval of the provision of the necessary resources for the effective establishment, implementation, maintenance and continuous improvement of the QMS. COMMITTEE Has the main function of advising the President on corporate governance, including matters related to the implementation and continuous improvement of the QMS throughout the organization.
Review of the adequacy, appropriateness and continued effectiveness of the SMC, including the need for changes to the Quality Policy and the intended results of the SMC;. Responsible for preparing the QMS Policy Manual and initiating revisions where necessary. Mainly responsible for leading the establishment, implementation, maintenance and continuous improvement of the QMS in their respective department/areas, in accordance with the requirements of the ISO 9001:2015 standard.
Coordination with Chief Internal QMS Auditor for the annual audit plans and matrix, and audit checklists; and implementation of the management system procedure; and. Communicate through relevant channels any concern or suggestion for the effective implementation, maintenance and continuous improvement of the QMS;.
PLANNING OF THE QMS
Actions to Address Risks and Opportunities
Quality Objectives and Programs
Individual commitments and action plans will be developed by each employee in consultation with his or her direct reports.
Planning of Changes
This is controlled documented information and may not be printed or photocopied without permission from the QMR. This is controlled documented information and may not be printed or photocopied without permission from the QMR.
STRENGTHENING THE SUPPORT MECHANISM OF THE QMS
Resources for the QMS .1 General
The equipment is suitable for the required accuracy and precision of measurement, inspection and test of the defined parameters; A master list should be established and maintained, including the unique identification and description of the equipment, location, frequency of checks/calibration, uncertainty/tolerance requirements, date of previous and next calibration, and action which must be undertaken once the results of the calibration are known. unsatisfactory;. Monitoring and measuring equipment is calibrated before use using certified equipment, traceable to an internationally or nationally recognized standard;
Records of calibration are kept in accordance with the established procedure for checking documented information. Where required by the customer or other relevant interested parties such as regulatory bodies, calibration records and other technical data shall be made available for verification. For external calibration, the calibration and/or testing laboratory should preferably be an ISO Guide 17025 accredited.
Competence
Awareness
Communication
Performance and results of the QMS, including highlights of management system audits and periodic management reviews; And. Key functions responsible for establishing, implementing, maintaining and continuously improving the QMS, such as the QMR and deputy QMRs, members of the QMS work team, etc. Communications relating to BulSU's quality performance and the implementation and effectiveness of the QMS can be received via management memos and emails; notice board announcements, discussions/updates during meetings, verbal instructions from managers, etc.
Communications regarding employee concerns about QMS-related issues can also be received through their immediate supervisors, meetings, training, suggestion boxes and other means that can be established. External communications may include concerns and suggestions about BulSU's quality performance from customers, non-governmental organizations, regulatory agencies, local government units (LGUs), third-party suppliers and other interested parties. Increasing awareness among employees, external suppliers and other interested parties of BulSU's quality policies, objectives, programs and initiatives; And.
Management System Documentation A. Documentation Requirements
The manual serves as the primary reference for BulSU in the overall planning, implementation and operation, performance assessment, review and continuous improvement of the QMS. The QMS Policy Manual contains the policies, obligations and how the company intends to meet the requirements of the various elements of the ISO 9001:2015 standards and the quality policy. It provides a description of the core elements of the QMS and their interaction, and signposting to the other documents (system procedures, operational control procedures and operating instructions) that form part of BulSU's QMS documentation.
This manual contains documented system procedures (SPs) required by the standard that relate to the effective establishment, implementation, maintenance and continuous improvement of a QMS. External documents such as equipment manual copies, laws and regulations and other requirements applicable to BulSU operations and processes are also part of the QMS documentation. Note: The requirements of applicable laws and other regulations take precedence over the requirements of internal QMS documentation.
Superseded controlled copies will be recycled by the Document Controller to prevent inadvertent use of the. The copies will likewise be reproduced from the Master Copy, but they will be uncontrolled, ie. the supplied copy will not be replaced, but it is replaced.
OPERATING THE QMS
Operational Planning and Control of BulSU’s Business Processes .1 BulSU plans, implements and controls its processes to consistently
Requirements for Products and Services .1 Customer Communication
Records of the results of the review and actions resulting from the review are maintained in accordance with the established procedure on control of documented information;. Where the client provides no documented statement of requirement, relevant college/department/office/unit and key functions confirm and document such requirements prior to acceptance; and.
Design and Development of Products and Services .1 Design and Development Planning
BulSU maintains documented information on design and development inputs in accordance with the established procedure for reviewing documented information. Assessments are carried out to assess the extent to which the results of design and development meet requirements; Verification activities are carried out to ensure that the design and development results meet the input requirements;
Validation activities are performed to ensure that the resulting products and services meet the requirements of the specified application or intended use. Specify the characteristics of the products and services that are essential to their intended purpose and their safe and correct delivery.
Purchasing and Control of Externally Provided Processes, Products and Services
Inspections include completeness and accuracy of documentation, and the physical condition of the product, including containers, to ensure that there is no leakage that could contribute to material deterioration and lead to hazards. Purchased products that do not meet acceptance criteria are physically identified, separated and handled and/or disposed of in accordance with the procedure on Control of non-conforming outputs.
Production and Service Provision
Use of appropriate and suitable equipment and premises in the implementation of instruction, research, production and development as well as consulting services and a suitable working environment; Use of appropriate monitoring and measurement equipment and methods for defined monitoring and measurement activities, i.e. reviews, ratings, performance evaluation, customer satisfaction survey, etc.; Adequate maintenance of appropriate instruction, research and production equipment, classrooms, laboratories, workshops and other facilities to ensure the ongoing efficiency of service delivery processes;.
Providing adequate resources and processes to ensure compliance with applicable legal and regulatory and accreditation requirements, including international standards adopted by the University; and. Carrying out relevant release, supply and imaging activities for teaching, research, production and development and extension services ie. license exam performance, employment opportunities, etc.
CORE PROCESSES
- RESEARCH AND EXTENSION
TEACHING – Teaching processes and methods and associated controls must depend on the subjects on the programs and the liberal arts courses. EXAMINATIONS AND ASSESSMENTS – In addition to the general policies and guidelines for grading system, selection/retention/. Examinations as planned in the syllabus must be administered and/or a specialized form of evaluation of the programs and non-programmes must be carried out to monitor student progress at different learning stages or years and/or qualification levels.
GRADUATION – The general policies and requirements for student retention and graduation are defined in the BulSU Code. Internship” after completion of the required academic units, or award of the degree to the student after satisfactory completion of the education and registration for the subject. The procedures and requirements for the different qualification levels and the awarding of degrees are detailed in the established relevant procedures, guidelines and work instructions for Academic Affairs.
POST GRADUATE – This includes the University's processes and services for their graduates related to licensure exams, job placement, etc. EXTENSION SERVICES – The Extension Office envisages being a technology resource and development center for the province of Bulacan and nearby provinces.
SUPPORT PROCESSES
- Release of Products and Services
- Control of Nonconforming Output
- PERFORMANCE ASSESSMENT OF THE QMS
- General Requirements
- Identification and Evaluation of Compliance Obligations
- Internal QMS Audit
- Management Review .1 Review Process
- IMPROVEMENT OF THE QMS
- General Requirements
- Nonconformity and Corrective Action
- Opportunities and Continual Improvement
Monitoring and measurement of processes and products is aimed at identifying areas to continuously improve the implementation and effectiveness of the management system. Performance of suppliers to the company's specified requirements and level of obligations to comply with the requirements of the QMS; and. Where practicable, comparative analysis of the results of tests and measurements shall be carried out to establish trends which can be used to identify opportunities for improvement.
Auditing of the entire management system shall be performed at scheduled intervals at least annually. Additional audits may be undertaken when problems are identified that could seriously affect the integrity of the QMS. Audit results will be recorded on checklists and non-conformances and observations will be documented using Corrective Action and Internal Audit Report forms.
BulSU-PM-QMS-01 4.0 CONTEXT OF THE ORGANIZATION – Section 4.1, Understanding the organization and its context 4.2 Understanding the. BulSU-PM-QMS-01 4.0 ORGANIZATIONAL CONTEXT – Section 4.2, Stakeholder Needs and Expectations 4.3 Defining the Scope of. BulSU-PM-QMS-01 9.0 QMS PERFORMANCE ASSESSMENT – Section 9.1, Monitoring, Measurement, Analysis and Evaluation of Quality Performance.
