54501306 : MAJOR : HOTEL AND TOURISM MANAGEMENT INTERNATIONAL COLLEGE KEY WORD : ISO20121/EVENT SUSTAINABILITY MANAGEMENT SYSTEM/GREEN MEETING
PRINNAPORN BUNRANGSEE : EVENT SUSTAINABILITY MANAGEMENT SYSTEM IN HOTEL (ISO 20121) CASE STUDY : PLAZA ATHENEE BANGKOK, A ROYAL MERIDIEN HOTEL.
INDEPENDENT STUDY ADVISOR : DR. CHAICHANA TEERASUKITTIMA. 80 pp.
This Business Improvement Project (BIP) aims to study of how to the hotel industry decrease impact of environmental from event activity in the hotel. Many hotel in Bangkok have Sustainable Management System (SMS) to make the hotel to green hotel and increase performance of environmental in hotel management. Focusing on new innovation of Sustainable Management System (SMS) is Event Sustainability Management System or ISO 20121.
The BIP is contained the problem analysis of Plaza Athénée Bangkok, A Royal Meridien Hotel. The hotel just begins doing ISO 20121 to service green customers. Then, it will show the description of the hotel overview in Chapter 1 to understand internal and external factor of hotel. For Chapter 2, literature review explain about environmental problem link to the hotel industry it made pollution from hotel activity. But they want to decrease that problem and treat environmental by used ISO 20121 standard. It have 3 topic to follow; economic, environment and social. In chapter 3 researcher used the both of qualitative and quantitative to collect the data. The question used for attitude of people, what they think about ISO 20121. And deepth interview used for knowledge and attitude of hotel’s staff.
Program of Hotel and tourism Management International College Graduate School, Silpakorn University Student's signature ... Academic Year 2012 Independent Study Advisor's signature ...
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Acknowledgments
This research project would not have been possible without the support of many people. The researcher wishes to express her gratitude to supervisor, Dr. Chaichana his was abundantly helpful and offered invaluable assistance, support and guidance.
Deepest gratitude are also due to the members of the supervisory committee, Dr. Adiporn Khemarangsan and Dr. Sudawadee chanpiwat without whose knowledge and assistance this study would not have been successful.
Special thanks also to all graduate friends, for sharing the literature and invaluable assistance. I would also like to thank my family for the support they provided me through my entire life and in particular, I must acknowledge my mom and my best friends to help me search many information, without whose love, encouragement and editing assistance, I would not have finished this thesis.
I would also like to convey thanks to the Silpakorn University International College to give me the opportunity to study here. The author wishes to express love and gratitude to her beloved University; for their understanding & endless love, through the duration of my studies.
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