ANH HJONG CUA NIEM TIN
VAO laONG LAI PHAT TRIEN N G A N H
NGAN HANG DEN TINH TICH Cl/C TRONG HOAT D O N G NGHE NGHIEP CUA NHAN VIEN NGAN H A N G
THUONG MAI VIET NAM
Nghien ciiu nay di/oc tai tro boi Quy Phat trien Khoa hoc va Cong nghe Quoc gia (NAFOSTED) trong de tai Dac diem giao tiep cua nhan vien ngan hang thdong mai Viet Nam, Ma sd VII 1-2013 09, TS, Pham Thi Tuyet lam chu nhiem.
TS. Li;u Song Ha I floi vien Phu nuVii'l Nam.
T O M I \ I
\ghii?n ciru hudng den nnic iicii xdt dinh mirc do tdc dong cua niem lin vdo luang lai phdt inen ngdnh ngdn hdng den tinh tich c iri trong hoat ddng nghi' nghiep cua nhdn vien ngdn hdng thuang mgi Viet \'am Ket qua nghien ciru cho thdy. niem tin vdo luimg lai phdt trien ngdnh ngdn hdng cua nhdn vien ngdn hdng thmmg mai ca vai trd lain tdng tinh lich cue ldm \ iec t ini ho.
Tir khoa: \'/t'H) lin vdo immg lai phdt trien ngdnh ngdn hdng. Tinh lieh cue nghi' nghiep \'hdn vien ngdn hdng: .\'gdn hdng thirang mai I'li'l .\'am
\gd\ nhdnbdi 3'12.2()16: \.<.'('/i iliiyet Jang hdi 25 12/2016.
A U S I R A C T
lliis research aims at iilefUijymg the ini/>acl of faith in banking sector development on professional ill iircncs\ among commercial banks',staff in I'ieinam The research result show s thai ^omineicial hanks' staffs faith m bright fiiliire of hanking sector increases iheir pi oil sstonal iKinenes''
Wes uords: Faith in hanking sector developmeni Professional atiiveness. Hanking
^lutl I tetinim commercial bank
TAPCHITAMLyHOC. S^i 1 i214i. 1 - 2017
1. Dat van de
Niem tin la san pham ciia the gidi quan. la ket linh cac quan diem, tri thire, rung cam. y chi dupc con ngudi thd nghiem, trd thanh chan 1\ ben viing trong moi ca nhan. Nidm tin tao cho con ngudi nghj lyc, \ chi dc hanh ddng theo quan didm ciia minh, la ngudn nang lupng manh mc khien con ngucri cd dupc sue manh dd tich cue lam \ iec. Khi con ngudi tin rjng. minh cd the dat dupc mpt muc tieu nao dp. ngudi dd se no lyc hdt minh dc dat duac nd. Mdi khi ca nhan tich eye lam viec. \.k se gat hai dupc nhimg thanh qua lo km \ a khi ca nhan dd dat dupc kdt qua nhu y. nidm tin cua ca nhan sd cang dupc cung cd va trd nen manh md htm.
Trong nghien cim nay, nhan \ icn ngan hang thuong mai Vict Nam dutrc hieu la ngudi true tidp trao ddi thdng tin, tu van, thuyet phuc, hudng dan khach hang thyc hicn giao djch va thidt lap. duy tri cac mdi quan he nh5m dat muc ticu dera.
Cd nhidu ydu Id anh hudng den tinh tich cue Irong boat dpng nghe righicp eua nhan \ icn ngan hang thuang mai Vict Nam nhung trong pham vi bai \ lel nay.
chimg ldi tap Imng phiin tich anh hudng ciia niem tin \ ao lutmg lai phat tridn nganh ngan hang ciia nhan \ icn ngiin hang thuang mai Viet Nam den tinh tich cyc lam vice eua hp. lir dd du bao mirc dp tieh cyc boat ddng nghd nghiep diriVi uic ddng cua > eu td chii quan na>
2. Mau va phirang phap nghien eu'u 2.1. Mdu nghien ciru
Bdng I: Dac diim cua mdu nghiin ciru dinh lupng
Cac lieu chi
Gidi linh
Dja ban khao sal
Ngan hang
I . N a m 2 . N i i 1 l l a N o i
2 Thanh pho H6 C h i Minh 3 Binh Duang 4 Da Nang 5. Hai Phong
1 M B Bank 2 Victcombank
S o l u o n g 438 760 244 246 240 232 236 246 250
T y t^ phan tram 36,6 63,4 20,4 20,5 20,0 19,4 19.7 20,5 20.8
70 TAPCHITAMLyHOC, sa I (214), 1 - 2 0 1 7
\ h o n i luoi
Tham nien cong lac
V i tri cong lac
3 \'icllinbank I HIDV 5. Agribank 1. Dudi 30 ludi 2. Tir 31 den 45 luoi 3. Tren 45 tuoi 1. Dirdi 5 nam 2. Tir 5 den 10 nam 3. Tren 10 nam
1 Lanh dao 2. Khong lanh dao
220 238 244 616 520 62 618 336 244 -1-12 976
18.4 19.9 20.4 SI.4 43.4 5.2 51.6 28.0 20.4 18.5 81.5
Tdng sd mau khao sat dinh luang la 1.198 ngudi va mau phdng van sau la 50 Irutrng htrp. Mau nghien ciru dupc lay ngau nhien. gdm nhan \icn eac ngan hang Ndng nghiep va Phat trien Ndng thdn (Agribank). ngan hang thuang mai ed phan Quan dpi (MBBank). ngan hang Dau lu va Phat trien Viet Nam (BIDV). ngan hang thuirng mai ed phan Ngoai [huimg (Victcombank). ngan hang thutrng mai cd phan Cdng thuang (Victiiibank) thudc 5 tinh. thanh phd la:
lla Ndi. I lai Phdng. Da Nang. thanh phd H o t hi Minh \a Binh Duang.
2.2. Phirang phdp nghiin ciru
Ciie sd lieu dupe Ihu thap bang each phdng viin tryc ticp nhan vicn ngan hiing Ihutmg mai Viet Nam thudc mau nghien cuu.
Chiing tdi su dung cae thang do dc lim hicu niem tin \ao lutmg lai phat trien nganh ngan hang vii tinh lich cyc trong boat dpng nghe nghiep cua nhan
\icii ngan hang thuang mai Vicl Nam. Tirng menh dc Irong mdi thang do cd 4 phuang an tra Itri. irng vdi cac dicm sd nhu sau: Hoan loan khdng diing: 1 diem;
Diing mdt phan: 2 diem. Phan liVn dung: 3 diem \a Hoan loan dimg: 4 dicm.
Thang do niem tin vao tuiirng lai phiit trien nganh ngan hang cua nhan vicn ngiin hang Ihutmg mai Vicl Nam gdm 5 menh dc \a thang do tinh tich cyc lam vice cua hp gdm 7 menh dc (dp tin cay ciia cac ihang do na\ lan lupt la 0,742 V a 0,736).
Ciic ket qua khao sal djnh lupng se dupc xti l\' bang phan mem thdng kc SPSS phien ban 21.0 danh cho cac nghien ciru khoa hiic xa hdi.
De lien so sanh. ddi xdi mdi thang do. diem trung binh (DTB) ma khach Ihd dai dupe dupe chia thanh 3 nhdm dicm khac nhau: thap. trung binh \a cao.
Caeh linh dicm chenh lech cua mdi thang do nhu sau: iiy D IB cao nhjl (theo l\' TAPCHilAMLyHOC, Sd 1 (214). 1 - 2017
ibuvel) ciia Ihang do la 4. Irir di dicm thap nhiit la 1 vii chia cho 3 mire do eiu ihang do. Diem chenh lech cua mdi mire dp hi I. Nhu \ii\. diein cr c.ic mirc dp cu the nhu sau: mirc thap: DTB nhd htm 2 dicm. mirc trung binh: DI B lir 2 den 3 dicm. muc cao: D TB tir tren 3 den 4 dicm. Vice phan ba muc dp va qu\ iriie linh dicm nhu va\ chi cd y nghla tirtmg ddi.
3. Ket qua nghien eiru
3.1. \ietn tin viio tirtrng lai phtit trien ngdnh ngdn hdng ctia nhiin vien ngdn hdng thtrirng niiii I 'iet Sam
Cd the xem niem tin vao tucmg lai phat trien nganh ngiin hiing ctia iihtin vien ngan hang thuang miii \'iet Nam la mpt nhiin Id chu quan ed lae ddng theo nhiing chicu khac nhau den linh lich cyc nghe nghiep eua hp boiic him eho nhiing nhan vicn nav ven liim. lich eyc phan diiu trong hoat dpng nghe nghiep hoac lam cho hp chan nan. khdng gan bd \ di nghe. Ket qua thu dupe eho ihiiy.
nhan vicn ngan hang thuang mai Viet Nam cd niem tin viio tirtrng lai phiit trien nganh ngan hang d mirc cao vdi D'TB 3.39.
Cae nhan vien ngiin hang Irong mau nghien cim lin rang, nganh ngiin himg ed vai ird quan trpng trong \a hdi va sc phiil trien Irong tirirng lai (DTB ~ 3..^61.
hp lin chac rang, neu lat ca mpi ngirdi lam vice trong ngan hang ciing ed giing thi ngan hang sc ed nhirng budc phat trien khdng thua kcin bat cir mdt ngiin hang iiiio Vii xa hpi cang phat trien thi v j the \;i hdi ciia ngiin hiing Ihirimg mai \'iel Nam Ciing dupe khang djnh (DTB ciing 3.34). V.in di- no \iiii eua ciic ngan hang hien nay chi mang linh chiil lam thiri. khdng liiu nira nhiing ngiin hiing n'eiy se \ ire diiy
\ii se cd nhung bude hen virng manh dupc cac khiich the nghien cim diinh gia a mire trung binh nhimg cung d sal vdi nguirng cao (DTB = 2.95) Cd the ndi. theo ty danh gia ciia chinh nhan vien ngiin hang thuirng mai Vict Nam. da so hp la nhirng ngudi cd niem tin vao luimg lai phai Irien nganh ngan hang. Chi cd tir 4.2" (1 Iro xudng sd nhan vicn ngiin hang Ihuimg mai Viet Nam tham gia khao sat la hoan loan khdng ed niem lin viio lirimg lai phiil Irien nganh ngan hiing (\eni biing 2).
Nhu vi}\. eo Ihc thay rang, nhiin vicn ngiin bang thirong mai Vict Nam hoilc riit lin vao lirong lai phat irien nganh ngan hang (842 ngirdi. chidm 70.3%) hoac CO niern tin a muc trung binh (338 nguiri. chidm 28.2"o). sd nhiin vicn eo niem Un thap vao luang lai phiil lrii;n nganh ngiin hang nil iL khdng diing kc (chi cd 18 ngudi. chiem 1..3';o).
"Tdi lain viic a ddy citng diroc Iren 20 ndm rdi. toi nhdn thdy ngdn himg citu Idi cimg nhir cite ngdn hdng khdc diu cd vai Ird rdt quan Irpng tnmg xd lmi.
kit qua hoat ddng cua chitng Idi giyp plum khdng nhd vdo cdng cudc .vdy dung vd phdi Irien ddl nuoc. 1 'in bi ddy kinh nghiem ldm viec o dav. tdt tin clitic rdng. neu
TAPCHITAMLVHOC. S<i I (214). I -2017
fill c(/ nhdn vicn trong ngdn hdng cua loi deu citng nhau co gdng ldm viec llii ngdn hdng cua chimg tdi se phdt trien khong thua kem bdt cir mpt ca quan. id chirc ndo. Ngdn bdng cd phdt trien thi thu nhgp cua chung loi moi tdng. Thu nhdp ldng I fit d&i so/ig dn dfnk nhdn vien chiing toi citng yen tain iham gia cdc hogt dpng xd hpi vd fir dd citng tu tin han de cd duac n/uTng ihdnh cong trong cdc ITnh virc khdc. Toi tin tirang md khdng dinh rdng. Irong luang lai. xd hoi cdng phdi trien thi vj the cua ngdn hdng chitng ldi cdng dirac khdng dinh. Theo loi vdn de na xdu cua cdc ngdn hdng hien nay khdng ldu nira se dirac giai cpiyel on thoa vd cdc ngdn hdng se cd nhimg budc lien vimg chdc. dai dirac nhimg ket qua ddng khich le" (phong van sau nir nhan \ icn ngan hang Dau tu \ a Phat trien Viet Nam - B1DV.45 tu6i)r
Bang 2: Xiim tin cita nhdn vien n.^^iin hdng thuang mai I'lcl \'ani vdo luang lai phdi ii ten ngdnh ngdn hdng
N h i r n g bieu hicn
1- Toi tm rang, ngan hang toi da. daiig \ . i sO CO nhirng dong gop ngay cang tlin;i ihirc hon utio dat nuac
2 161 tm rang, neu i.u ca moi ngirai lam \ \ic trong ngan hang cimg co gang thi ngan hang ma loi dang lam vice %c co nhung bitiK phat incn khong thua kem bat cir moi nj:an \\M\ii. nao klui.
3 Toi chac chan rang, nganh ngan hang co \ a i tro quan trpng Irong \ a hoi \ a NC phai incn trong tucmi; lai
4 Xii hoi canii phat inOn ihi \ i the xa hoi ciia ngan hang thuong mai \'\c\ \ j i n cang duac kham: dinh
5 I O I tm rang. \ an de na xau cua cac ngan hang hicn naN chi mang tinh chat tam thai, khdng lau nua nhung ngan hang na> sc \ u c da_\ \ a NC CO nhCnm buac licn \Cmi; manh
T h a n g Niem tin \ a o t m m g lai phai trien nganh ngan hang
D T B
-V43
3.51
V>f>
3.51
2.^)5
3 J 9
PhuTiTig an tra loi ("/o) Hoan
loan khong
d u n g
1.2
0.3
0.5
0.3
4.2 M o t phan d u n g
9."
9.(1
8.9
Ml.-i
26.7 Phan
lo'n dting
3 i T
^0 4
24 7
27.0
38.7 Hoan toan d i i n g
55.4
60.3
65.9
62.3
30.4
Ohi thil. DTB cimg cao thi nhdn vien ngdn hdng ihtnmg mat i'lcl \ani edng tin tmmg vii immg lai phdt trien ngdnh ngdn hdng vd ngmrc lgi
TAPCHITAMLyHOC. Sd' 1 (214). 1 -2017 73
Bdng 3: Sir khdc biet ve niem lin vdo lircmg lai phdt Irien ngdnh ngdn hdng ciia nhdn vien ngdn hdng thirang mai Viet Nam xel theo cdc lieu chi
Cac ticu chi
\ l i 6 m tuoi
Tham nien cong tac
V l Iri cong lac
! i j 30 tuoi tro \ u 6 n g \ a 31 - 45 tuoi TIT 30 tuoi tro xuong \ a tren 45 tuoi 3 1 - 4 5 tuoi \ a ircn 45 luoi Dual 5 nam \ a 5 nam - 10 niim Dirtiri 5 nam \ a ircn 10 nam 5 - 1 0 nam va ticn 10 nam Quan ly va khong quan ly
Do chenh lech \ c D I H giira hai nhom khach the (m)
- 0 . 1 2 ' - 0 . 2 9 "
- 0 , 1 6 ' - 0.1 r - 0.2.3' - 0 . 1 2 ' 0 J 9 ' "
(ihl thu Iriinfi hatif; thi hien ihi iihrnig giii tri cd v nglua ihdng ke vdi tn kill p <- 11.115 \ii m"'khi p< O.tml.
Ket qua khao sat thuc lien cho thiiy. khong co su khac biet giua eae nhom nhan \ien ngiin hang neu xel iheo gioi linh. dia ban sinh song \a ngiin hang dang lam \ iec nhung khi \el Ihco do luoi. thoi gian lam vice va vj Iri Cling lae thi niem lin ciia hp lai eo nhiing khac bicl eo >' nghTa thiing ke.
Nhirng nhan vien ngiin hiing thuang mai Viet Nam co luoi doi cang cao.
thai gian gSn bo lam \iec lai ngan hang cang nhieu thi cang tin tuirng \-ao luang lai phat trien nganh ngan hang. Nhirng nhiin vien iV cac \'i tri lanh dao trong eac ngan himg nay co niem lin \iio tuong lai phat trien nganh ngan hang him la nhirng nhan vicn khong ii \i tri lanh dao (xem bang 3). Nhu vay. luoi diri. thiim nien eong tac va vi tri lam vice ciia nhan vicn ngan hang thmmg mai Vict Niim la nhung nhan to chii quan co anh huang nh§l dinh den nidm tin vao tuong lai phat Iricn nganh ngiin hang. ha> noi mpt each khac. do chinh la nic'ni lin vao sir phat Iricn luang lai hoai dpng nghS nghiep cua ban thiin hp.
3.2. Tinh lich ctrc trong hoiil dpng nghi nghiep ctia nhan vien ngan hang thirong mill Viet \uin
DIB cua Ciic khach the \e linh tich cue nghe nghiep la 3.19. da\ la nipt muc diem thupc nhiim dicm cao. Dicm so nay chiing to rjng. nhin chung cae nhan \icn ngiin hang thuimg mai Vicl Nam tich cue Irong hoat dpng nghe- nghiep.
Irong so nhung nhan vicn ngan hang tham gia khao sat khong co ai co diem thiip \ c linh lich cue (DTB duiri 2). DTB thip nhjt bjng 2 \a ehi chiC-m 0.7%.
TAPCHfTAMLVHOC. Sfl' I (214), 1-2017
Co 478 ngudi, ehii-m 39.9"» loan mau co DTB tir 2 den 3 dicm. Irong dii phan I™ tap irung o mirc lir 3 dic-m (125 nguoi. chiem 10.5"o loan mau). Vdi nhung ngudi na\. tinh tieh cue trong boat dong nghe nghiep chi o mirc trung binh. Cd 720 ngudi. chidm 70.1% dat mire dicm tir Iren 3 den 4 dicm. l)ay la nhirng ngudi ed tinh tich cue eao Irong boat dpng nghe nghiep. I Ip ludn cd gang dc lam vira Idng khach hang (DIB ^ 3.40). Nhirng nhan \icn ngan hang nay ludn ed gang het sue di hoan thanh tdt cdng \ icc duac giao. tham chi hp dupc danh gia la ngudi tan tuy trong cdng \ ice (D IB - 3.23).
Bdng 4: Tinh tich arc trong hoat ddng nghi nghiep cua nhdn viin ngdn hdng thirong mai I 'tit Xam
Nhihig bieu hicn
1. 1 oi \ac dinh mpc lieu cong \ iec ro ranfi \ ii lam \ iC'C hel minh de dai duac mui, ueu do 2 1 lii CO ganf; liOl siic de hoan Ihanh uii cong s ice dugfc giao
1 Toi la nguiri dc nan clii \ a Ihicu q u \ c l lam Irong cong vice'
4. Toi dirac danh i:ia la nguai lan lyy Irong cong vice
5 1 6 i cam lli<i> rai hao hirng khi hi dai \ i i o Ihc phai vuorn Icn irong hogl dong nghe nglncp 6. I'oi luon cd gang dc lam vira long l\hiich hiing 7. Dong iighicp diinh giii toi lii ngirai cua cong vice
Thanf> Tinh tich circ trong hout (long ngtie nghidp
B T B
.1.22
3.36
3.18
3.23
3.05
3.40 2.93 3,19
Phu'o'ng an tra loi (%) Hoan
loan khiing
dung 1.3
1.8
55.1
1.7
1.8
1.0 3.8
M o i phan dung
I2.'l
8.4
18.7
12.9
23.0
8.8 25.9
Phan Ion diing
48.6
41.6
14.8
46.6
43.6
39.7 43.4
Hoan toan dung
37.2
-18.2
11.4
38.8
31.6
50.5 26.9
Cihi chir \hrni\t iiiciili ili' li) (luu dmrc tinh dii'in niitcTL hit viri nhimg menh di'khiic DTII ciing cao ihi linh tit h ciif Irung haul dim^ nghi' nghii'p t uu nhdn vien i in ngdn himg iiiiv cdng cuo vd ngirtrc hi.
"Bdt cir ai da Id nhdn viin ngdn hdng thi diiu ddu tiin Id phdi ldm vira long khdch hdng. Cd lam vira tdng hp. cd thoa man dupc nhu cdu cua ho thi nhdn vien ngdn hang chimg tdi m&i cd thi bdn din chuyen hodn Ihdnh cdng vii'C. ddm bao doanh thu. Vi the. tdi ludn xdc d'mh muc lieu ro fang cho minh
T A P C H I T A M L V H O C . Sd I (214). I -2017 15
trtr&c khi tiep xiic v&i khdch hdng vd co gdng het siu minh de dat iltrirc muc tiiu do" (phdng \iin sau nir nhan vien ngiin hang Ihuong mai ed phiin Quiin dpi - MBBank. 35 tudn
Khdng cd nhirng khac bii;l \'e linh tich cue Irong boat dons nghe nghiep giua cac nhdm nhan vicn ngan hang neu \cl theo cac lii;u chi gidi tinh. dp tudi.
thdi gian lam \ icc. vi tri cdng lae hay dia ban sinh sdng. Nhu viiy. du la nam hay nii. d bat k\' dp tudi nao. thdi gian lam \icc trong ngan hiing nhieu ha\' il. dii sinh song d bat eii dia ban khao sat niio hay o bat ky vi tri cdng tae nao thi cac nhiin
\icn ngan hang thuang mai Viel Nam deu cd nhirng bieu hicn giin nhu nhau \c tinh tich ciJc Irong hoat ddng nghe nghiep.
3.3. Tdc dpng ctia niem tin vdo tirtrng lai phtit trien ngdnh ngdn hdng din tinh tich ctrc trong hogt thing nghi nghiip cita nhdn vien ngdn hdng thirong mgi I'iit Sam
Dc phiin tich lac ddng eiia niem lin xiio luimg lai phat Iricn nganh ngiin hang den tinh lieh cue trong hoat ddng nghe nghiep ciia nhiin \ icn ngan hang thuimg mai Vict Nam. chiing ldi lien hiinh tim hieu mdi luimg quan giira hai nhan td nay \ a dua ra mdt sd du bao vc su thay ddi linh tich cue Irong boat ddng nghe nghiep ciia nhan \ icn ngiin hang khi niem tin \ ao luang lai phat trien nganh ngiin hang ciia hp tha\ ddi.
NiOm lin vao luimg lai ^ r = 0.623" , Tinh lich cue Irong irong phai Iricn nganh ngiin hiing hoai ddng nghj nghiep Ghi chil Tren hieu do hien thi he sd imrng quan cd y nghla ihdng ke vdi r" khip ••• 11.(11 vd r Id he \i> luong ipian pearson.
Biiu dti I: Tirtrng quan giira niim tin vdo tirang lai phdt triin ngdnh ngdn hdng vd tilth lich circ Irong hogt dpng nghi nghiep
cua nhdn vien ngdn hdng thuang mgi Viil \ain
.So lieu dupe hicn Ihi d bieu dd I eho thiiy. niim tin vao tuang lai phat trien nganh ngan hang \a tinh lich eye trong boat ddng nghe- nghiep cua nhan
\ien ngan hang thuang mai Vicl Nam cd miii luong quan ly le thuan khii chat
\di r ^ 0.623 va p < 0.01. Dieu nay cd nghia la khi nhu'ng nhan vien nay cang tin luimg vao tuong lai phat trien nganh ngan himg thi ho cang tieh eyc tham gia vao cac boat ddng nghe nghiep.
Sd lieu thu dupc lir khao sat thyc ticn cho th^y. tit ca nhan vicn cd nijm tin vao luang lai phai trien nganh ngan bang d mirc thap deu ed tinh tich eyc lam
76 TAP CHi TAM LV HCJC, .S<i I (2141. I - 2017
viec a mirc trung binh va sd nhan \ ien ngan hang cd mirc dp irung binh \ c niem lin thi tinh tich cyc nghd nghiep ciia hp cung d mirc cao hom (cd 80 nguini. ehiem 23.7% d mirc cao). So nhan vien ngan hang rat tin tudng xao luimg lai phai trien nganh ngan hang thi tinh tich cyc trong hoat ddng nghe nghiep ciia hp d mirc cao cung chiem ly le p h j n tram cao nhat (76.0%).
Bdng 6: So sanh cheo mirc dp niim tin vdo tirang lai phdt triin ngdnh ngdn hdng vd linh lich cite trong hogt ddng nghi nghiep
cua nhdn viin ngdn hdng tlurcmg mgi Viit .\ani
~"^~-^^_^ Mirc do Tinh tich cue
^~^^^_^ nghe nghiep Mirc do .Niem lin ^^~^^^^^^
vao tinmg lai ^ ^ " - ^ - ^ Thap
Trung binh Cao
Tha So liTffng
0 0 0
p
%
0.0 0.0 0.0
Trung binh So liroTig
18 258 202
%
100.0 76.3 24.0
Cao So lirffng
0 80 640
%
0,0 23.7 76.0
I rong nghien ciru nay. phep phan lich hdi quy bac nhat cho phep dy bao sy lha\ ddi mirc dp lich cyc trong hoai ddng nghe nghiep ciia nhan vicn ngan hang thuang mai Vict Nam khi tha; ddi niem tin vao tuong lai phat trien nganh ngan hiing ciia hp.
Kcl qua thu dupc tir khao sat thyc ticn cho thay. sy thay ddi niem tin
\'ao luong lai phat trien nganh ngan hang ciia nhan \ idn ngan hang thuang mai Vicl Nam cd mire dy bao dp bien Ihicn cua tinh tich cyc trong boat ddng nghd nghidp eiia nhirng nhan vien na\ la 40.3% (vdi p < 0.001).
Nhumg bien Ihicn ciia muc dy bao khi thay ddi nidm tin vao tuang lai phat tridn nganh ngan hang trong phdp phan tich hdi qu_\ bac nhat na\ eho phep khang dinh rang, de tang cuimg tinh tich eye trong boat dpng nghd nghidp ciia nhan vidn ngan hang thuimg mai Vict Nam can ehu y ddn nhimg bidn phap nham nang cao nidm tin cua hp vao tuong lai phat trien nganh ngan hang.
7om lgi, phan Idn nhan vien ngan hang thuimg mai Vidt Nam rat tin tudng vao tuang lai phat trien nganh ngan hang \ a sd nhan vicn cd nidm lin thjp rat it. khong dang kd. Tudi ddi cang cao. thcri gian g j n bd lam v ice tai ngan hang cang nhicu va d vj tri lanh dao. quan 1\ thi nhan vidn ngan hang cang tin tudng vao tuang lai phat trien nganh ngan hang. Nhin chung. eac nhan vicn ngan hang thuong mai V i c l Nam tich eye trong hoat dong nghd nghidp. Da sd hp ddu tan lu>. hao himg. qu\ dt tam trong hoat dong nghd nghiep va ludn cd gSng hdt sire
TAP CHi TAMLYHCDC. 5 6 1 ( 2 1 4 ) , 1 -2017
de hoan ihanh lot cong \ icc duac giao. Dii la nam hay nu. a bh k\ dp luoi nao, thtri gian lam \ icc irong ngan hang nhicu hay il. du sinh song 6 bai cir dia ban khao sal nao hay a bai k\ \ i iri cong tac nao thi nhan vicn ngan hang thaong mai Viet Nam deu tich cue irong hoai dong nghe nghiep. Niem lin \'ao immg lai phat Iricn nganh ngan hang eo anh huong nhai dinh den tinh tich cue trong hoat dong nghe nghiep ctia nhan \ ien ngan hang ihuong mai Vict Nam. eang tin imVng vao su phat trien ngan hang trong tuong lai thi nhan vien ngan hang cang lich cue trong hoat dpng nghe nghiep ciia minh.
Tai lieu tham khao
I. Ngu\cn Thi Thu Ha. .-tnh hirang ciia niem tin den dinh kien gidi ddi vdi cdn hi) nir lanh dgo. Tap chi Tarn ly hgc xa hgi. So 4/2015.
2 I.e Huong. Tinh tich cue nghe nghiep cua edng chirc: Mdi .sd nhdn Id anh huang.
NXB Khoa hgc xa hpi. 2003.
3. Tran Thanh Huong (Chti bien). Cdc hien phdp tdm ly ndng cao tinh tich circ lao ddng cua cdn bo. cdng chirc trong cdc ca quan hdnh chinh .\'hd nudc hien nay, NXB Chinh tri Qu6c gia.! la Npi. 2010.
4. Iran Huong Ihanh. Thuc trgng linh tich circ Igo dgng cua cdng chirc phudng tai lid .Voi. Bao cao long hop kcl qua nghien cim dc tai khoa hpc ciia Vicn Khoa hpc Giao due Vicl Nam. 2010.
7H TAPCHfTAMiyHCX:. SA' 1 (214). 1 - 2 0 1 7
