DliNDAN AAA
NANG CAO HIEU QUA QUAN LY VAN BAN TAI TRtfdNG DAI HOC N O I VU H A N O I
N g u y i n Thi Kim Chi*
Tdm tdt: Trong qud trinh hogt ddng cua bdt kf cd quan, tS chUc ndo, vdn bdn ludn ddng mdt vai trd vd cdng quan trgng. Id phUdng tiin dac liic cho hogt ddng qudn If, diiu hdnh cdng viic cUa cd quan, td ehiie. Bdi viet phdn tieh thiic trgng qudn If vdn bdn di, qudn If vd gidi quyit vdn hdn din tgi TrUdng Dgi hgc Ndi vy. Hd Ndi, ddng thdi chia se kinh nghiim quan If vdn bdn tgi mdt sd cd quan, doanh nghiep hien nay, tU dd di xudt gidi phdp nhdm ndng cao hieu qud qudn If vdn bdn tgi TrUdng Dgi hge Ngi vg. Hd Ndi.
Tii khda: qudn If vdn bdn; TrUdng Dgi hgc Ndi vu Hd Ndi
Abstract: During the operation of any institution, the document always plays a very important role. It is considered as effective means for the management and administration of work of agencies and organizations. The article analyzes the status of document management, management and settlement ofincoming documents at Hanoi University ofHome Affairs, it also shares the document management experience in a number of agencies and enterprises. It then propose solutions to improve the efficiency of document management at Hanoi University of Home Affairs.
Keywords: document management; Hanoi University of Home Affairs
Ngdy nhgn bdi: 25/02/2018 NgdysUa bdi: 02/03/2018 Ngdy duyit ddng. 15/3/2018
Theo nghia rdng: Van ban 11 mdt phfldng tiln de ghi nhgn, lflu gifl v l tiuyin dgt d c thdng tin, quylt dinh tfl chu the niy sang chu the khlc bang mdt kf hilu hay ngdn ngfl nhat djnh ndo dd.
Theo nghia hep: Vln bin l l khdi nilm dung d l chi cdng van, giay td hinh thinh xf nghiip (ggi chung la eae c0 quan).
Van ban quan U nha nfldc II vln fain dd d c ed quan qudn If nha nfldc ban hinh, tiep nhgn vd duy tri vdi mgc dfch lira phfldng tien, cdng eg phap If trong qui trinh thfle hidn d c ehfle nang quan If n h i nflde theo
thim quyen, trinh tfl, thu tue, hinh thflc vl the thflc dugc xle dinh, cd hilu lgc phap If, mang tinh ddn phfldng, dflgc d i m falo thfle thi bang nhfing biOn phip khlc nhau.
Cd rlt nhilu tiiu ehi phln loai, song theo tieu ehf ngudn gdc sin sinh van ban thi van b i n quan If nha nflde faao gdm: van fain di va van b i n din.
Vi?e quan If van b i n di va quan If, gill quylt van ban din tgi d e cd quan, td ehfle dugc thflc hiln tdt se gdp phln dam bdo cung d p thdng tin eho ldnh dao kjp thdi, chfnh xae, day du, Uln tge, hiln dai; nlng cao hi|u
* Ths. Trudng Dgi hgc Ngi vu Hd Ndi
96 I Tap chi Khoa hpc Nfii vu
V&. DIENDANi qua giai quyet edng vile; dam bao nguyin
tae gifl gin bf mat thdng tin cua cd quan nhd nflde, ddng thdi gdp pban tilt kilm thdi gian, edng sflc eua lanh dgo, cdng ehfle, viln ehfle va ngfldi lao ddng trong ca quan, ddn vj,
1. Thfle trang quan If van ban tai Trfldng Dai hgc Ndi vg Ha Ndi
1.1. Tinh hinh qudn If van bdn Qua nghiin cflu vln ban hiln hanh quy djnh ve cdng tie van thfl ndi ehung,, quan If Bang 1: Sd lugng van ban
van ban ndi rieng; Idiao sat thflc te tai Trfldng Dgi hge NOi vu Ha Ndi, cd till khang dinh, van ban hmh thanh trong boat ddng cua Trfldng ngly d n g tang ve sd Iflgng, phong phfl, da dang ve ndi dung, the loai. Chi tinh trong 3 nam (tfl nam 2015 din nam 2017), sd lugng van ban di tang khoang 1.000 van ban/
nam; sd lUdng van ban din tang khoang 200 van ban/nlm.
di - van ban din nam 2015 - 2017
Nam
2015 2016 2017
Van ban di Cong van (cac loai van ban khac
ngoai Quy^t dinh) 1.681 1.838 2.690
Quyet dinh 1.740 2.289 3.148
T6ng so
3.421 4.127 5.838
Van ban d^n
1.625 1.838 2.090 (Nguon: so ddng kf Vdn bdn di,
Viee quan If van bgn tgi TrUdng dflgc thflc hiln theo quy trmh sau:
Ddi vdi van b i n di. Theo Quy chi vl cdng tac van thfl, lflu trfl ban hinh kem theo Quyet djnh so: 1138/QD-DHNV ngay 06 thing 11 nam 2013 eua Hilu tifldng Trfldng Dgi hgc Npi vu Ha NOi, vile soan thIo van ban dflgc giao cho cic ddn vi ehfle nang (phdng, khoa, ttung tim, vien...) soan thao. Lanh dgo d e ddn vi d n cfl vao tfnh chat, ndi dung edng vile; nang lflc cfla nhin viln; bang phln cdng nhiem vg cua ddn vj d l giao vile soan thao van ban ebo d e el nhin. Van ban sau khi soan thao dxiac trinh lln lanh dao ddn vj kiem tia ve ndi dung, t h i thflc, ky thult tiinh bay van ban va ky nhay/tat vIo cudi nOi dung van ban (sau dau cham ./,), Ddi vdi nhflng van ban cd ndi dung phflc tgp, Uln quan din cic ddn vj khlc thi phai cd chfl kf cfla cae ddn
van bdn deh TrUdng Dgi hoc Ngi vu Hd Ndi) vj cd Uln quan trin phieu trinh van ban. Tiep do, vln ban dflde chuyin din phdng Hanh chfnh - Tdng hdp, trflc tilp la Thfl ky Ban Giam hieu xem xet, kilm tra ve the thfle, hmh thflc, ky thult trinh bay van ban va ky nhay/
tat vao vi tri cudi eung d "Ndi nhan". ThU kf Ban Gilm hieu se trinh van ban lln ngfldi cd tham quyen.
Van ban sau khi dflgc duyit, kf chfnh thflc dflde ehuyen din van thfl Trfldng de kilm tra lln cudi v l t h i thfle, ky thuat trinh bIy van ban vd tiln hanh ghi sd, ngay, thang, nam ban hanh vin bin, ddng dau, dang kf, chuyen giao va Iflu van bin. Cg thi:
- Viec dang kf van ban di dflde thflc hiln bang hinh thfle so dang kf. Hien nay, van thfl Trfldng d n cfl vao quy djnh efla Nha nfldc v l m l u sd dang kf vln ban di (8 cdt) va sfl dung phan m i m Microsoft Office Excel de tao
97 I Tap chf lOioa hpc Npi vu
DliNDAN
sd ding ky van ban di trin mdy vi tinh nham dang nhgp nhflng thdng tin vl van ban. Hit 01 nam, nhflng thdng tin da nhgp se dflgc van thfl in va ddng thanh sd dang kf vln b i n di.
- Vile chuyin vln bdn da sogn thao dflgc thflc hiln bang hinh thfle ehuyen giao trfle tilp hogc qua faflu diln, fax, email cho cac Cd quan, ddn vj, cd nhdn cd Uln quan hole d l van ban vao cic 6, ngan tu dflng tii Ulu eua cic ddn vj dflgc dat tai phdng van thfl eua Trfldng. Sau dd, chuyin viln eae ddn vj se chfl ddng nhan van ban vao thdi gian nhlt dinh trong ngly. Thdi gian giao n h ^ van ban thfldng la 2 lan/ngay. Sang nhan van ban vIo:
9 gid va chilu vao: 16 gid.
- Ddi vdi van ban gdc lflu tgi van thfl eua Trfldng se dflge sap xip theo mOt trdt til nhat djnh. Cu tbi, ddi vdi nhflng van b i n dinh sd tdng hgp, cac tap lflu se dflge sap xep theo so v l thdi gian ban hinh van faan. Ddi vdi nhfing van ban dinh so theo tin logi van ban thi cic tap lflu se dflgc sap xep theo ten logi van bin.
Ddi vdi van fadn den. Sau khi tilp nhan van fain den, van thfl cua Trfldng tiln hanh kiem tra, phan loai, bde bi, ddng dau din, ghi van ban vdo sd dang kf van ban den (Sd do vln thfl tfl tao tren mly vi tinh bang d e h sfl dgng pham m i m Microsoft Office Excel).
Sau khi dang kf, van ban dflge trinh lln ngfldi cd tham quyln d l xin f kiln giii quylt (thfldng la Hilu trfldng) va ehuyen giao trflc tiep den d e ddn vj, d nhin cd trich nhilm giai quyet (ddi vdi nhfing van ban cd tfnh chat khan, d n giii quylt nhanh) hole se dflge d e ddn vi din nhin tnlc tilp tgi van thfl Trfldng (ddi vdi nhflng van ban cd ndi dung khdng mang tfnh chat khan).
Khi ehuyen din d c ddn vj chflc nang, van ban dflde trinh lln lanh dao ddn vj nghiin cflu, xem xet, eho f kien giai quylt vd chi dao vile gidi quylt van b i n d i n theo dung quy djnh, dira bao v l chat Iflgng, tiln dd giai quylt cdng vile.
1.2. Ddnh gid ehung vi tinh hinh qudn If vdn bdn
- Ve flu dilra: (1) Nhin chung, vile quan If van b i n tgi Trfldng Dgi hge NOi vu Ha NOi dflgc tien hanh theo quy ttinh m l nhd nflde quy djnh. Vile quin If van ban nhfl hiln nay da gdp phln dam bao eho edng tic quin If van b i n tai Trfldng Dgi hge Ndi vg Ha NOi chat che, hieu qua. Van fain lflu tai van thfl la ban gdc, dflde d i n h mly, in trin giay, ehat Ifldng tdt; (2) Van fain trflde khi trinh lln ngfldi cd thira quyln va dflde phit h i n h da dflgc kilm tra ky ve nOi dung, ed chfl ky nhay/tat eua lanh dgo ddn vj sogn thao van ban ddng thdi dflge kilm tra ve t h i thfle va ed ehfl kf nhay/
tit cfla lanh dao phdng Hanh ehmh - Tdng hdp. Vi vly, da gdp phln ban e h l vile ban hanh nhflng vln b i n bj sai sdt vl t h i thfle dge bilt la sai vl tham quyen ban hinh van ban, ve tinh chat va ngi dung van ban; (3) Van ban din dflde dang kf, quan If theo mdt he tbdng nhlt djnh, phue vg eho edng tie tta cflu khi can thiet. Nhin chung, van ban den dflgc giii quylt theo quy djnh va dam bao ve tiln dd.
- Ve hgn ehe: Ben egnh nhflng flu dilm tren, vide quin If vd giai quyet van b i n tgi Trfldng Dgi hgc Ndi vg Ha Ndi cung fade Id mOt sd tdn tgi sau: (1) Cdng tie soan thao, kf duyet, dang kf, chuyen giao vln ban di; tilp nhan, xfl ly, eho f kiln phln phdi, giii quylt v l ehuyin giao van ban den ehu ylu dflde
98 I Tap chi Khoa hpc Npi vu
V&. DliNDANi tiln hanh theo phfldng phap truyin thdng l l
sfl dgng van ban giay; sfl dung sd ding kf v l chuyin giao van ban gily tnlc tilp hogc d c ddn vj cfl ehuyin viln trfle tilp nhan van bin tai phdng van thfl. Caeh ldm ndy ed flu diem la thdng tm eua vln ban dflge quan If chat ehl, dam bio tfnh chin thflc cua thdng tin vd II bang chflng khi giai quylt cdng vile.
Tuy nhien cdng tie xfl If, quin If die bilt la vile nam tinh hinh giai quylt van b i n va khai thac, phue vg sfl dgng van fain se mat nhilu thdi gian, edng sflc m l hilu qua khdng eao;
(2) Van bdn din sau khi ed f kien phan phdi, chuyin giao eua ngfldi ed tham quyln, b i n chinh dflge gfli vd lflu gifl tai don vj, cl nhin chu tri hole trflc tilp gill quylt cdng vile.
Bin sao dflde chuyin din elc ddn vj, d nhin cd lien quan hoac de phdi hgp giai quylt van bin din hole d l bilt. Nhin ehung, vdi each sao vl chuyin giao van fadn nhfl vdy da gdp phan eung d p thdng tin, dip flng ylu clu efla cle ddn vj, d nhin ed liln quan tdi vile giai quylt vln fain den. Tuy nhien, elch niy chfla phai II tdi flu, nhanh nhat thgm ehi van gly ldng phf vl vln phdng pham, edng sfle eua cd quan va chuyin viln, nhin vien van thu, chuyin viln hanh ehinh cfla cae ddn vj chflc nang; (3) Do chu yeu dp dung quan If van bdn bang phfldng phap truyin thdng n i n d c tap Iflu van bin chi dflng d vile sap xip vl failn mgc fain ngoli (vilt bia hd so), chfla dxiac danh sd td, ghi mge van bin, chflng tfl kit thfle (failn mge bin trong).
2. Kinh ngtiiem quan If van ban tai cac cd quan, doanh nghiip hien nay
Qua khIo sdt thflc t l edng tie quan If van bin di, quin If va giii quylt van bin den tai
mdt sd ddn vj thude he thdng ed quan hanh chinh Nha nfldc; eae td chflc chinh ttj - xa hdi vd elc doanh nghiip, chflng tdi nhgn thay viec nghiin cflu, iJng dung cdng nghe thdng tin vao trien khai quy ttinh nghiep vg eua cdng tdc van thfl ndi chung, cdng tae quin If vln ban ndi riing da dflde nhilu ed quan ehu trpng, dau tfl va mang lai hieu qua eao.
Quy trinh quan If van ban di, quin ly v l giai quylt van ban din tai mOt sd cd quan, doanh nghiep dflde thflc hiln nhfl sau:
Ddi vdi van ban di. Sau khi cle ddn vj, d nhdn soan thao va cd chfl kf efla ngfldi cd tham quyln, van ban dflgc chuyen din van thfl ed quan dang nhap vao phan mim quan If vln ban di. Vdi each quan If nay, sd vln ban di dflde tg dgng cap nhat. Van thfl ed quan tilp tue ghi sd len van ban, ddng diu, dang nhap thdng tin ve van ban di vao cd sd dfl lieu quan If van ban, scan van ban va chuyin file van ban diln tfl din ddn vj, ca nhan trin phan m i m quan If van ban.
Tgi mOt sd ed quan, doanh nghiip, vile flng dung edng nghe thdng tin cdn dflde triin khai ngay tfl khau soan thao, duyet va ky ban hanh van ban. Van bin dflgc chuyin viln eua cic ddn vi ehuyin mdn soan thao bang phan m i m Microsoft Office Word, sau dd dflgc iflu d dang file Pdf, XPS, Web page.. .va dUde ehuyen lln h i thdng phln mim quin If van ban. Vdi phln mem quan If van bin ehuyin dgng, van bdn dien tfl duge ehuyin din ldnh dgo ddn vj soan thao van ban de duyet vl nOi dung va ehuyin phdng hanh chinh kilm tra, duyet ve the thfle, ky thudt tiinh bay van bin;
chuyen cae ddn vi liln quan ddng gdp f kiln.
Sau do, van b i n tilp tge dflde chuyen lln
99 I Tap chi Khoa hpc Npi vu
DIENDAN
Giao diln dang nhap van ban di cua Quan Tly Hd
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ngfldi ed tham quyln kf duyit, van thfl Idem tta ldn cudi t h i thflc va phat hanh. Nhilu ed quan, doanh nghiep ciing da dp dgng chfl ky sd. Cae cd nhin, dgn vi se trflc tiep giai quylt cdng viec ttln he thdng phan mem. Vdi d e h quan If va giai quyet edng vile nhfl vly da tgo nen sfl chu ddng cho elc ddn vi trong vile soan thIo van bin, ddng gdp f kien v l tao thuIn lgi eho lanh dgo trong vile xem xet, eho f kiln ehi dgo, phe duyet van ban. Ddng thdi, tilt Idem ve thdi gian, edng sflc ttong vile ehuyen, trinh van ban, xin y kiln efla d c ddn vj, ca nhan cd Uen quan dge bilt la ngfldi ed tham quyln.
Vi dg: Tai Cdng ty Viettel Vinh Phuc, vile quin If vln b i n di, van ban din dd dflgc thfle hiln trong mdi trfldng mang. Cae bflde trong quy trinh qudn If ban di da cd Sfl k l thfla, lien thdng vdi nhau. Vile trinh, ehuyen giao, duyet, ky van b i n da dflgc thfle hien holn toan tren phln m i m quin If vln ban. Khi Ip dgng
ehfl ky^ diln tfl, ngfldi ed tham quyen kf vdo gily, scan va gfli qua hdm tbu cho nhin viln IT (edng nghe thdng tin) chmh sfla, chuyin nhan viln Td chflc lao dOng dfla lln he thdng (Nhin viln Td chflc lao ddng l l ngfldi duy nhlt cd quyln nay). Sau khi dUa l l n he thdng, phln mira se hd ttg nhin viln kilm tra thdng tin v l ngUdi ky vln b i n nham dam bao ehfl ky dfla len he thdng va dfla vao van fain diln tfl dung 11 cua ngfldi ed tham quyen.
Ddi vdi van b i n den. Phan ldn d c ed quan, doanh nghiip da tien hanh sfl dgng phln m i m chuyin dgng de qudn ly va giai quylt van fain den. Sau khi dflgc tilp nhan, kilm tra, phdn logi, fade bi, ddng dau din, van bin dflgc dang nhgp vdo phan m i m quin If vln b i n den. Tiep dd, van ban dflge trinh ngfldi ed t h i m quyln eho f kiln phln phdi, ehuyin giao. Sau khi ed f kiln cua ngfldi cd t h i m quyen, van thfl ca quan tiep tuc ehuyin giao vln ban den ddn vj, e l nhin cd trich nhi^m
VSw DliN BAN I
Quy trinh quan ly van ban dUtfc thtic id&a tr^n phan m^m quan 1^
tai C6ng ty Viettel Vinh Phiic
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giai quylt. Nhfl v4y, vdi phln m i m quan If van ban chuyen dgng, d c ca quan, doanh nghiip vfla ding kf.quan If, sfl dgng ed hilu qua van ban diln tfl, vfla cd the quan If van ban bang phfldng phap truyin thdng (sd dang ky) d l dip flng ylu can giao nop tai Ueu vIo lflu trfl ed quan v l phge vg tra cflu van b i n khi xay ra sg ed vl ky thult, thiet bj. Ngoai ra, van thfl cd quan ed t h i kilm tra, theo ddi va bilt dxiac van fadn da dflgc ehuyin den ddn vj, ea nhin nao trong cd quan. Van b i n da dflge giai quylt hay ehfla ddn vi, d nhin ndo da xem van bin v.v... Tfl dd, van thfl cd quan ed sU tham mUu kip thdi cho ldnh dgo van phdng (phdng hanh ehinh) ttong cdng tie theo ddi, ddn dde vile gidi quyet vln ban den cfla cic ddn vi chuyen mdn.
3. Mdt so giai phap ndng cao h i l u qua quan If van ban tai TVfldng Dai hoc Ndi vu Ha Noi
Qua kit qud khIo sat tai TrUdng Dgi hge Ngi vu HI NOi kit hgp vdi nghiin eflu, khIo
sit thflc t l cdng tae quan If van ban tgi mOt sd ed quan, doanh nghiep hiln nay, chflng tdi xm d l xuit mOt sd f kiln nham gdp phan nlng cao hieu qua edng tic quan If vln ban trong hogt dOng quan If eua Trfldng Dgi hge Ndi vg HI Ndi:
Mdt Id, sfl quan tim, dau tfl hdn nfla cua lanh dgo Nha trfldng ve nhan lflc, cd sd vat chat thgc hien edng tie quan If va giai quylt van ban. Cac ddn vj chuyin mdn cln lam tdt hdn vai trd tham mflu eho lanh dao Nha trfldng trong vile flng dung edng nghe thdng tin trong cdng tdc vln thfl, lflu trfi; nghiin cflu xly dflng hole de xuit phfldng dn mua cic phln mIra chuyen dgng vl quan ly v l giii quylt vdn b i n ttong mdi trfldng mgng ddi vdi vln ban, tdi Ulu dang Uinh thanh trong boat dOng cua Trfldng Dgi hgc Ndi vg Ha Ndi. Vile qudn If, ding ky, chuyin giao, eho f kien giai quylt, gidi quylt va theo ddi vile giai quyet van ban d n dflde thflc hiln trin phan mem chuyin dgng vl quan If van ban. Ngoai ra.
1011 Tap chi Khoa hpc Nfii vu
DIENDAN AAA
vile sogn thao van bin, kf duyit, dang kf va chuyen giao van bin di, vln bin din thgm chi Id vile lip cae tap lflu phii dflde ap dung ddi vdi van fain dfldi dgng la thdng diep dfl lieu (hay cdn ggi la thdng tin dflde tao ra, dflde gfli di, dugc nhin va dflgc lflu trfl bang phfldng tiln dien tfl) [2].
Toan bO van faan di, van ban din dflgc tgo lgp, quan If, cho f kiln gidi quylt va chuyen giao van ban n i n thflc hiln theo quy dinh cua Lult Giao dich dien tfl sd 51/2005/QHll da dflgc Qude hdi nflde Cdng hod xa hdi ehu nghia Viet Nam khoi 11, ky hgp thfl 8 thdng qua ngay 29 thing 11 nam 2005 va Hfldng dan &6 822/HD-VTLTNN ngay 26 thing 8 nam 2015 eua Cue Van thfl va Lflu trfl Nha nflde hfldng dan quan If van b i n di, van ban din va lap hd sd trong mdi trfldng mgng.
Trong quy ttinh quan If van ban di, van ban din tai Trfldng d n cd sfl Uln kit, k l thfla cd sd dfl Ulu tfl bd ph^n sogn thao, ngfldi duyit, kf van ban den bd phln lam edng tae dang ky, ehuyin giao tflng ddn vi, fad phln, el n h i n trflc tilp nhgn v l giii quylt vln ban.
Hai Id, sfl chia se thdng tin gifia cic ddn vi trong TrUdng falo d i m cdng tie bao mgt thdng tin, gifla cic ddn vi, cl nhin cd traeh nhidm, gdp phln hgn ehl dflgc vile quin If, giii quylt van b i n theo phfldng phip thu cdng, truyen thdng, hfldng den viec quin If, gill quyet van ban, tdi Ueu sd hoa bang phfldng tien dien tfl. Tfl dd nlng eao hilu qui gidi quylt edng vile.
Ba Id, tang cfldng diu tfl vl h$ thong ed sd vit chat, trang thiet bj ky thult, nhlt II he thdng mly tinh, may ehu quin If cd sd dfl Ulu ehung cfla ca quan, he thdng mang nham hd ttg, phge vg cho boat ddng nhdn, truyen
thdng diep dfl Ulu dflge nhanh, hilu qua v l d i m faao nguyen tae b i o mit thdng tin. Ben canh dd, eung can bd tri can fad ehuyen traeh quan ly toan fad kho ed sd dfl Ulu ehung cua cd quan vd ed k h i nang xfl If khi xly ra nhiing sfl cd vl ky thult.
Bdn la, thfldng xuyln td ehfle eac ldp tap huan nghiip vu ve cdng tie van thfl, Iflu trfl, flng dgng edng nghi thdng tin trong quan If van ban, lult giao djch diln tfl, cde phan mem chuyin dgng cho cic ddn vj trflc thuOe Trfldng (khoa, phdng, trung tim, viln...), ehuyin viln van thfl nham dfla cdng tae quan
\^ va giai quyet van ban trong mdi trfldng mgng tgi Trfldng thfle sg di vdo thgc tl, hilu qua.
Ndm la, ban hanh nhfing quy dinh vl bao mat thdng tin, ve quan If ddi vdi van ban dflge nhgn, giao, giai quyet bang phfldng tiln diln tfl; ddng thdi, d n cd e h l tdi khen thfldng - ky lult kjp thdi, khich quan, edng bang ddi vdi cic d nhan, ddn vi ed Uen quan trong vile thflc hien edng tie quan If va giai quylt van ban ndi ridng, edng tie van thU ndi ehung.
Sdu la, nlng eao tinh than trich nhiem va f thflc tfl hgc cfla cdng chflc, vien ehfle ehuyen mdn va van thfl cd quan Trfldng Dai hge Ndi vg Ha NOi trong vile flng dgng cdng nghi thdng tin vao quan If va giai quylt van ban tgi d e ddn vj va trong toan Trfldng./.
TAI LIEU THAM K H A O 1. HUdng dan sd 822/HD-VTLTNN ngay 26 thang 8 nam 2015 cfla Cue Wn thU va Luu trfl Nha nUdc hudng dan qudn ly van bdn di, van ban den va lip hd sd ttong moi ttUdng mang.
2. Nguyin Van Thung, Ludt Giao dich dien tU, Nxb Chinh tri quoc gia. Ha Npi, 2006.
102 I Tap chi Khoa hpc Npi vu
