Ngu. In Till Thu Trang vd Dig Tap clii KHOA HOC & CONG NGHE 167(07): 2 2 5 - 2 3 0
DONG L i r e LAM VIEC CUA CAN BQ CONG CHlTC XA PHlTdNG:
NGHIEN CU'U DIEN HINH Ty\I THANH PHO THAI NGUYEN
Nguyen Thj Thu Trang*, Tran Bich Thuy Tnedng Dai hoc Kinh te & Qudn tr} lanh doanh - BH Thai Nguyen TOM T A T
Trong he thdng chi'nli quyen d nude ta, dii chinh quyen co sd cd m^t vi tri rat quan frgng, la cau noi yyc tiep cua he Uiong chinh quyen nha nude vdi nhan dan thdng qua dpi ngii can bg, cfing chirc cap xa._Hieu Iyc, hieu qua ciia bg may chinh quyen cap xa noi rigng va he thdng chinii yi noi chung xet den ciing dugc quyet dinh bai pham chat, nang luc, va higu qua cong tac cua doi ngQ can bo cfing chiic (CBCC) cap xa, phudng, Nghien cuu ve dgng lire lam viec (DLLV) ciia CBCC xa phudng tai thinh pho Tliai Nguyen ia that su cap thiet. Bai viet nay hudng den xay dung mgt khung ly thuyet nham phuc vu cho muc dich tim hiSu cac nhan tfi chinh tic dpng den dong luc lam viec cua CBCC cap xa, phudng tgi thanh pho Thai Nguyen, Khung ly thuyet do tac gia de xual la sy dieu chinh tu md hinh goc Thap nhu cau ciia Maslow (1943) va mo hinh ciia Nevis (1983), Hoang Thj Hong Loc (2014) cho phu hgp vdi doi tugng nghien ciiu l i C B C C xa, phudng tai thinh pho Tliai Nguyen.
Tirkhoa: Dong luc ldm viic. khu vuc cong, cdn bg cong chuc. chinh quyin, khung ly thuyet DAT VAN DE
Ning cao hieu qui quan ly nha nude di yfi thanh nfli dung tam diem tren rat nhieu dien din a nude ta hien nay. Thuc tg cho thay, chu truang cai each hanh chinh nham thiic diy phat trign kinh te chi co the thinh cong khi hieu qui lam viec cua cac can bg cflng chiic, vien chiic dugc cai thien, Tai Nghi quyet so 30c/NQ-CP ve Chuang trinh tfing thg cii each hanh chi'nh nha nude giai doan 2011-2020 da chi ro mgt trong nhirng nhiem vy trgng tam ciia cii cich hinh chi'nh la: nang cao chat lugng dgi ngii CBCC vien chirc, chu trgng cai each chinh sach tign luong nham tgo dgng lye thyc su dg CBCC vign chiic ihyc thi cflng vy CO chit lugng va hieu qui cao; nang cao chit lugng dich vu hinh chinh va chit lugng dich vy cfing, Co thg khang dinh, mgt khi hieu suat va hieu qua lam viec cua cac cin bg quan ly va ngudi thyc thi cfing vy dugc cai thi?n se tra thanh ngn ting vdng chic cho qua trinh cai each hanh chinh va cai each the chg, Tuy nhien, thuc tg cho thay, khu vyc cong vdi chg dg chiic nghi?p gin nhu trgn doi, hoat dgng bang ngan sach nhi nude, rang buoc chat chg ve thli bac, quyen hgn Igi li khu vyc dl nay Tel 0975818986. Emad. ngiiyenirang iueba@gmail a
sinh SU tri tre, quan lieu va tam ly y lgi 6 cic nhan vign nha nude. Vi the, cic nha linh dgo luon phai dfli mat voi thach thuc tim kiem nhu'ng dgng luc thiic day dg nhan vien ciia hg lim viec hang say va cho nang suit cao ban, Trong he thflng chinh quygn a nude ta, thi chinh quygn eo sd c6 mgt vi tri rat quan trgng, la ciu noi tryc tigp cua he thdng chinh quygn nha nucrc vdi nhan din thfing qua dgi ngu cin bg, cflng chiic cip xa. Hieu lye, hieu qua cua bg may chinh quyen cap xi ndi rieng va he thfing chinh tri noi chung xet den cimg dugc quygt dinh bdi phim chit, nang luc, va hieu qui cfing tic ciia dfli ngu cin bg cfing chiic cip xi, phuang,
Tinh dgn het nim 2016, Thanh phfi Thii Nguyen co 19 phuomg, 8 xi vdi 286 CBCC, Trong nhung nim viia qua, dugc sy quan tam cua cac cip uy dang, chinh quyen va cic doan thg chinh yi - xa hgi, dgi ngii can bg, cong chiic xa, phuang cua thanh phfi Thai Nguydn da ting ve so lugng (cu thg nam 2016 tang 14% so voi nam 2015), c6 buo^c lien bg ro ret vg chit lugng vi nang luc thuc tien, tich cyc tham muu thuc hien co hieu qua cic nhiem vy phat yien kinh tg - xa hgi or co sd. Bgn canh nhiing uu digm vi tich cyc, dgi ngu cin bo, cfing chiic cap xa, phuang con co nhung mat 225
Nguyen Thi Thu Trang vd Dig Tap chi KHOA HQC & CONG NGHE 167(07): 225-230 han chg, ygu kem nhu : Trinh dfi chuyen raon,
nghigp vu, nang Iuc cfing tic khfing dfing deu giua cac chuc danh; Mgt sfi chuc danh bau cii khfing dli tigu chuin chuyen mfin, nghiep vu;
Tinh thin frich nhiem cua ragt sfl can bfl, cflng chuc chua cao, con giy phign ha, sach nhigu nhan dan, Cong lac quan ly can bg, cong chiic ciia mfit sfi dia phuang chua chat che; tinh cue bg dia phuang, dong hg anh hudng true liep dfin cfing tac can bg; Chua kign quygt trong viec phe duyet nhan sy va giii quygt che dg, chinh sach doi vdi nhiing nguai khfing du tigu chuin. Nh&ng han che, ygu kera frgn da tie dfing tryc tiep den hieu qua hoat dgng cua he thfing chinh \x\ a ca sd.
Mgt yong cac giii phap de xuat nham khac phuc hgn che, yeu kera kg tren la nang cao dfing luc lim viec cho CBCC, VI vgy, cin phii CO nghign ciiu cu the nhara lira ro yeu to nao thuc sy inh huang dgn DLLV ciia CBCC xa phudng tai thanh phfi Thai Nguyen, Trong idiiing nam qua, nghign ciiu vg dgng luc lam viec (DLLV) cua CBCC xa phuong tai thanh pho Thii Nguygn van con nhigu khoang trdng. Chinh vi vgy, bii viet niy hudng den xiy dyng mfit khung ly thuygt nhim phyc vu cho rauc dich tim hieu cac nhan to chinh tic dgng dgn DLLV cua CBCC cap xa, phuong tai Thai Nguygn. Khung ly thuygt do tic gii dg xuit la su dieu chinh tir rafl hlnh gfic Thap nhu ciu cua Maslow (1943) [6] va mo hlnh ciia Nevis (1983) [7], Hoing Thi Hfing Lfic (2014) [2] cho phu hgp vod dfii tugng nghien cu'u li CBCC xa, phudng tai thanh phfi Thii Nguyen.
CO s d LY THUYET vA CAC NGHIEN CLTU DIEN HINH
Dg tra ioi dugc ciu hoi lieu nhiing nhin to nio CO anh hufifng den dfing Iyc lam viec cua ngu6i lao dgng trong khu vyc cfing, thi truoc het cin phai lim rfi khai niem "dflng luc lam viec". Theo Kleinginna & Kleinginna (1981) [5], da CO il nhil 140 dinh nghla khic nhau vg DLLV. Tac gia ung hg quan digm ciia Herzberg (1959) [4] cho ring
"DLLV la su khao khit vi tu nguyen cua ngudi lao dgng de tang cudng nfi luc nham hudng tdi vi?c dgt cac muc tieu cua tfi chuc".
hf thuyet thang bac nhu cau ciia Maslow Theo Maslow (1943) [6], hinh vi cua con nguoi bit ngufin tir raong muon thoa man cac nhu ciu ca nhan. Nhu cau cita con ngudi dugc chia thinh 5 bac tir thip (cip thiet nhit) dgn cao (it cip thiet) gflm: nhu cdu sinh ly - nhu cdu an todn - nhu cdu xd hgi - nhu cdu duac ton trgng - nhu cdu tu the hien bdn thdn. Thap nhu cau Maslow dugc xiy dung dua trgn cac gia dinh: (1) Nhu ciu chinh li co so hinh thanh ngn dgng co thfli thiic con nguai hinh dgng. Con ngudi cfi gang thoa man trudc hgt li nhitng nhu cau quan trgng nhat. Tuy nhign, khi mgt nhu ciu da dugc thoa rain thi no khfing con la dgng ca hien th6i niia, va nguai la lai cfi gang tim each thoa raan nhu ciu quan trgng nhit tigp theo. (2) Nhu cau bac cao chi xuat hien khi nhu ciu a bic thap hon da dugc thoa raan (Hinh 1).
Nhfl'ng khac biet tir thyc tien nghien ciiu ling dung thuyet Thap nhu cau Maslow Khi ling dung 1^ thuyet Thip nhu ciu Maslow nham tgo DLLV cho ngu6i lao dflng trong mfii truong tfl chuc, Truong Minh Diic (2011) [1] xiy dung thang do cho cac bien dgc lgp li' (I) Nhu ciu sinh hgc co ban; (2) Nhu cau an toan; (3) Nhu ciu quan he xi hgi, (4) Nhu cau dugc tfln frgng; (5) Nhu cau tu the hien ban than. LTng dyng thuygt Thip nhu ciu Maslow cua Smith (2003) [9] thyc hien trong khu vuc cfing cho thiy rang nhu ciu "Sy an loan thuoc vg tfi chiic" can dugc dg cap dgn, trong do nhan manh su dai dien cua Cong doan dg bao ve ngudi lao dgng trong cic to chiic cfing Nevis (1983) [7] chi ra digm khac biet ldn nhit giu'a Thap nhu cau cua nguai Trung Qufic so vdi Thap nhu ciu Maslow chinh li a vi tri thli bgc cua "nhu ciu xa hgi", va sy logi bo "nhu ciu dugc tfin trgng" ra khoi Thap nhu ciu. Cu dig, tiiu bac tir thip dgn cao frong Thip nhu ciu cua nguai Trung Qufic nhu sau;
nhu cdu xd hoi^ ~ nhu cdu sinh ly - nhu cdu an loan - nhu cau lu thi hien. K6t qua nghign Cliu cho thiy, cin c6 sy difiu chinh mo hinh gfic cua Maslow trudc khi ap dyng o cic quflc gia CO ngn van hoa tap thg nhu Trung Qufic va cac nude Dfing A khac.
226
Hinh 1. Thdp nhu cau cua Maslo-w
I:.
C^p
Clp thip
(Nguon.
Buelens & Van den Broeck (2007) [3] da frien khai nghign ciiu "Phdn tich j y khac biet trong dong life ldm viec giiia nhitng to chuc a khu v\ec cong vd khu v\tc tu". Nghign ciiu dugc thuc hien nham tim ra su khic biet ve dong lye lira viec ciia ngu6i lao dfing o^ khu vuc cfing so vdi khu vuc tu nhin, Dii lieu nghien cuu dugc thu thap tii cugc digu tra gfim 3314 nhan vign a khu vuc tu, va 409 nhan vign lam viec a khu vuc cflng tgi Vuong qufic Bi, Nghien cuu nay da lien hinh kiem dinh 7 gii thuygt bao gfim HI: So vdi khu vyc tu nhin, nhiing nguoi lao dfing a khu vyc cong it dugc thiic day lam vi?c boi cic phin thufirng la tien; H2: So vdi khu vyc tu nhin, nhung ngucri lao dgng a khu vuc cflng dugc khuyen khich lam vigc nhieu han ha\ cac ygu to ben trong nhu: tinh than trach nhiem va sy ty phit trien; H3: So vdi khu vuc tu nhan, nhflng nguoi lao dgng a khu vuc cflng dugc thuc day nhieu hon boi mflt moi trucmg lim viec cd day du sy cim thfing va su ho trg; H4:
So vdi khu vuc tu nhin, nhiing nguoi lao dflng d khu vyc cfing lira viec it gior han, va il san long no luc vi cic lgi ich cua tfl chiic; H5:
Sy khic biet vfi tfln ti trat ty li ygu to quan frgng hon su khac biet vg khu vyc lam vi?c ciia ngucri lao dgng; H6: De giii thich sy khac nhau vg dgng luc lam vi?c giiia khu vyc cfing
Maslow (1943))
va khu vyc tu rdiin thi ygu tfl khu vuc lam viec chiem vai fro quan frgng ban so vdi cac ygu tfi nhan khau hgc nhu: gidi tinh, tufii, frinh do hgc van; H7: So vdi khu vuc tu nhan, nhung ngudi lao dfing d khu vyc cong it gap phai mau thuan giiia gia dinh vi cfing viec.
Ket qua phan ti'ch dii lieu cho thay nghign ciiu nay chap nhan vi iing hfi cic gia thuygt HI;
H3; H4; H5; H7. Gii thuyet H2; H6 bi bac bo, Ngoai ra, nghien cuu nay con chi ra su khac biet trong dgng luc lam viec giiia phy nii va nam gidi.
MO HINH DE X U A T
Vdi dfii tugng nghien ciiu li DLLV cua CBCC xa phuong a Viet Nam noi chung, d thanh phfi Thii Nguygn ndi rieng, CBCC cip xa hiu hgt li ngudi dia phuong, smh sfing tai dia phuang, co quan he dong tgc va gan bo mat thigt vd^i nhin dan. Cap xa li nai giii quyet tryc ygp cac van de cua nguai dan, so vdfi cic cip quan ly khic (Trung uong; Tinh, thanh phfi true ihugc trung uong; quan, huyen, thi xa, thanh phfi thufic tinh) thi quy mo ciia cap xi nho hon nhung cic van de phii giai quyet thuong phiic tgp. Do do, viec xem xet cic die trung ciia nen vin hoa tap thg vi nhiing die digm ngng co cua CBCC cip xa li cin thiet.
227
Nguyen Tin Thu Trang vd Dtg Tap chi KHOA HQC & CONG NGHE 167(07): 225-230 Xel ve khia cgnli van hoa thi mfi hinh cua
Nevis (1983) [7] dugc cho li phii hgp hon rafl hinh cua Maslow khi ip dung vao Vigt Nara do su tuong dflng ve van hoa giiia Viet Nam va Trung Quflc. Theo Nevis, doi vdi phin ldn nguoi Trung Quoc, trong mfit tfi chuc lam vi?c thi xay dyng mfii quan he mat thiet vdi dfing nghiep hay cic thanh vign khac yong ciing mflt nhom dugc xera la quan trgng han nhiem vu Ihuc hien tfit cfing viec. Do do, nhu cdu xd hpi frd thanh nhu cau o bac thip nhat (nhu cau quan trgng nhat). Ben cgnh do, do chu nghia ci nhan khfing dugc chu frgng vi lgi ich ci nhan lai dugc dinh nghia theo Igi ich nhom nen nhu cdu duac ton trong bi logi ra khoi mo hinh ciia Nevis. Tuy nhien, viec loai bo hay giu lgi nhu ciu dugc tfin frgng frong mfi hinh cin phii dugc suy xet ky luong, Trii qua nhigu cuflc cai each, hgi nhip qufic te siu rgng d ci Trung Quoc va Viet Nam, bfli cinh xi hgi hien nay da thay doi kha nhieu so vdi nhung nam dau thgp nien 80 Tfli cho rang viec giu lai nhu cau dugc ton frgng frong mfi hinh phan tich cac nhin tfl inh huong den dgng luc lim viec (DLLV) li cin thigt.
Chinh vi vgy, mfl hinh nghign ciiu (Hinh 2) dugc nhom tie gia de xuat nham muc dich xiy dung thang do cy the cho 5 nhu cau (nhu cau xa hgi - nhu ciu ca bin- nhu ciu an toin - nhu ciu dugc tfin trgng - nhu ciu tu thg hien). Tir do, cic hgc gii co thg tim duac nhiing nhin to tie dfing mgnh rae va CO y nghTa thfing kg dgn DLLV cua CBCC cap xa tai thanh phfi Thai Nguygn.
Moi quan he giira 5 nhu cau va Dgng Iwc lam viec
Nhu cdu xd hgi: Tir kgt qua nghign cim thuc nghiem cua Truang Minh Diic (2011) [1], tai Vi?t Nam; Song & ctg (2007) [10] thyc hien tai Trung Quoc cho thiy nhu cau xi hgi c6 tac dgng thuin chieu den DLLV.
MIM cdu co bdn: Truang Minh Du'c (2011) [1], Song & ctg (2007) [10] da chi ra ring, mong muon co dugc miic tifin luong cao se thiic day nhan vien khit khao lim viec chim
chi va hieu qui han nham thoa man myc tigu ve vat chat cua ca nhan,
Nhu cau an todn: Theo Smith (2003) [9], trong cac to chiic cfing thi nhu cau vg sy an toan cua nguoi lao dgng bao gfim su an loan ca nhin, vi sy an loin Ihugc ve tfl chiic ma trong do nhan mgnh den su tfln tai cua tfl chiic Cong doan nham bao ve quyen lgi chinh dang cua ngucri lao dgng Nghien cfru ciia Truong Minh Dire (2011) [ 1 ], Song & ctg (2007) [ 10]
cho thiy nhu ciu an toin la ygu tfi co tac dgng thugn chieu den DLLV.
Nhu cau dugc ton trgng thufic nhom nhu cau bgc cao cua con nguoi. Cic nghign ciiu ciia Truong Minh Diic (2011) [I], Song & ctg (2007) [10] dgu ung hg rang de co dia vi cao ban trong to chiic, nguoi lao dgng se nfi luc the hien cic hinh vi tich cue nham dgt dugc rauc lieu vi sy thira nhan cua dong nghiep, lanh dgo. Digu nay cho thay nhu cau dugc tfin trgng co tic dgng dfing bign den DLLV.
Nhu cdu tit the hien bdn thdn: la nhu ciu d bgc cao nhat frong Thap nhu ciu Maslow, Theo Truang Mmh Due (2011) [1], Song &
ctg (2007) [10] mong muon trii nghiem nhiing cong viec mang tinh thii thich se tac dgng tich cyc dgn DLLV ciia nhan vien, khign cho hg cham chi va co gang ban de giii quygt cac nhiem vu khfl khin. Nhu vay, nhu cau ty thg hien ban than co inh hudng thuan chigu dgn DLLV.
Trgn CO so cac nghign ciiu trudc va moi quan he giiia cic logi nhu ciu vol DLLV, mfi hinh bgn duoi dugc dg xuat nham nhan dang va do luimg cac yeu tfi inh huong dgn DLLV, vdi 6 gia thuygt: HI: Nhu ciu xa hgi co tac dgng dong bign den DLLV, H2: Nhu cau co ban co tic dfing dflng bien den DLLV; H3: Nhu ciu an toin co tac dgng dfing bign den DLLV;
H4: Nhu ciu dugc ton trgng co tic dgng dflng bign dgn DLLV; H5: Nhu cau tu thg hien ban than CO tic dgng dfing bign dgn DLLV; H6:
Cic yeu tfl nhin khau hgc tao ngn su khic biel dfii vdi DLLV.
228
Nguyin Thi Thu Trang va Dtg Tap chi KHOA HOC & CONG NGHE 167(07); 2 2 5 - 2 3 0 1. Nhu c i u xa hgi (XH)
- Mfii quan hg vdi dfing nghiep (XHl) - Moi quan he vdi lanh dao (XH2) - Moi quan hg vdi cong dan (XIC) - Moi quan he vdi gia dinh (XH4) - Sy ho Ug cua lanh dao & dong nghiep trong cfing viec(XH5)
2. Nhu cau c a b i n (CB) Tien luong co bin hien tai ( C B l ) Thu nhip tir cong vigc hien tai dem lai (CB2)
- Lanh dgo quan tam den ddi song vat :hat ciia nhan vien (CB3)
- Dieu kign lam viec, co sd v i t chat lam viec (CB4)
3. Nhu cau an toan (AT) - An toan lao dDng(ATl) - Ap luc cfing viec(AT2) - Cong vigc fin dinh lau dai (AT3) - Che do danh cho nhan vien nghi 5rn/Uiai sin/ bien co gia dinh(AT4)
Cong doan bao ve cac quyen lgi chinh 3ang cua ngudi lao dgng (ATS)
4. Nhu cau duffc ton trQng (TT) Vi tri hien tai trong to chiic (TTI) Su ghi nhgn ciia Ianh dao va tap thg vg nhiing dong gop cua ca nhan (TT2)
Su dgng vien, khich le ciia Ianh dgo ddi voi nhan vien (TT3)
Sy tdn trpng ciia dfing nghiep (TT4)
5. Nhu cau t u the hien ban than (TH) - Dugc chii dgng trong cfing viec (THI)
• Cohgi dugc hgc tap (TH2) - Co hgi dugc thing tien (TH3) - Cong viec phii hgp, co dieu kien phat fiuy chuyen mfin nghigp vy (TH4) - Bin chit cong viec thii vi, co nhieu thli thach, nhigu f nghia xS hpi (THS)
DONG L V C LAM V l E C IctJA CAN B O C O N G CHlTC
XA PHU'CfNG
Yeu nen ddi ldm
to su vol
NKH tao 1 khde biit dpng Itfc viic j
6. Nhan khau hoc (NKH) Tufii (NKHl) Gidl ti'nh (NKH2) Kigu gia dinh (NKH3)
Hinh 2. Mo hinh d
KET LUAN
Nevis^(1983) [7] da digu chinh ly thuygt Thap nhu cau ciia Maslow (1943) [6] cho phii t o p vdi dgc trung cua chu nghla tap the trong ngn
/zee ldm viic ciia CBCC xd phu&ng
(Nguon: Nhom tdc gid tong hop) v i n hoa Trung Quflc. T i c g i i da kg thira c6 bfl sung ket qua nghign ciiu va de x u i t mfl hinh nghign ciiu gfim 23 bign do lu6ng cho 5 loai nhu c i u gfim Nhu c i u x i hgi, Nhu c i u 229
Nguyen Thi Tim Trang vd Btg Tap chi KHOA HQC & CONG NGHE 167(07): 225-230 sinh Iy, Nhu cau an toan, Nhu c i u d u g c tfln
frgng, Nhu c i u t y thg hign ban than. Trgn c a so mo hinh nghien ciiu d e xuat, cac nha nghien ciiu, n h i quan ly c i n p h i i nhin nhan mdt c i c h nghiem tiic viec thoa man c i c nhu cau nham tao dgng Iuc lam vigc cho C B C C c i p xa phucmg. Bgn canh do, m o hinh con giiip ta kigm dinh s u k h i c biet vg dgng luc lira viec giiia C B C C thuflc c i c n h o m tufii, hgc van, gidi tinh, cap bac quan ly khac nhau.
Til do, c i c n h i lanh dao c6 c o s a dg xuat bien phap thiic day nhan vien theo nhirng hinh thiic khac nhau, phii hgp vdi dac digm cua tirng nhom dfii tugng.
TAI L I E U T H A M K H A O 1. Truong Minh Diic (2011), "Ung dung mo hinh dinh lugng danh gia miic do tao dpng luc lam vigc cho nhan \ien Cong ly Trach nhiem huu hgn ERICSSON Vigt Nam", Tap ehi Khoa hgc DHQGHN. Kinhti vd Kinh doanh, 27, tr. 240 - 247.
2. Hoang Thi Hong Lfic (2014), "Xay dung khung ly thuygt ve dfing luc lam vigc d khu vuc cong lgi Vigt Nam", Tgp ehi khoa hpc truang Dgi hgc Cgn r/:ff, 32, y. 97-105.
3. Buelens, Marc and Van den Broeck, Herman (2007), "An Analysis of Differences in Work, Motivation between Public and Private Organizations'',, Public Administration Review, 610.),pp. 65 —1 A. • 4. Herzberg, Frederick (1959), The motivation to work. Wiley Publisher, New York
5. Kleinginna, Paul R. Jr., and Kleinginna, Anne M. (1981), "A Categorized List of Emodon Definitions, with Suggestions for a Consensual Definition", Journal: Motivation and Emotion, 5(4), pp. 2 6 3 - 2 9 1 .
6. Maslow, Abraham H, (1943), "A Theory of Human Motivation", Psychological Review, 50(4), pp. 3 7 0 - 3 9 6 .
7. Nevis, Edwin C. (1983), "Using an Amencan perspective m understanding another culture:
Toward a hierarchy of needs for die People's Republic of China", The Journal of Applied Behavioral Science, 19(3), pp. 249-264.
8. Smith, Louise J. (2003), Evalualing the applicability of Maslow's theory of motivation to ancillary staff. Diss, Sheffield Hallam University.
9. Song, Lianke & Wang, Yonggui & Wei, Jiangru (2007), "Revisiting motivation preference within the Chinese context: an empirical study", Chinese Management Studies, 1(1),pp 2 5 - 4 1 .
S U M M A R Y
W O R K M O T I V A T I O N O F C O M M U N A L C I V I L S E R V A N T S : R E S E A R C H I N T H A I N G U Y E N C I T Y
Nguyen Thi Thu T r a n g ' , Tran Bich Thuy University of Economics and Business Administration - TNU In the governmentl system of our country, the grassroots government is very irnportant position, is the direct bridge of government system to the people through the communal civil servants. The validity and effectiveness of the commune-level civil administration in particular and the political system in general are determined by the quality, capacity and effectiveness of the work of communal civil servants. This wriUng aims at building the theorical framework theory for researching the factors that affecting the work motivation of communal civil servants in Thai Nguyen Theoretical framework is proposed by the author is the adjustment of the maslow's hierarchy of needs theory (1943) and theory of Nevis (1983), Hoang Thi Hong Loc (2014) to suit with the subjects of this research are communal civil servants in Thai Nguyen.
Keywords: Motivation lo work. Public area, communal civil servants, -governmentl. theorical fr-amework.
Ngdy nhdn bdi: 12/4/2017; Ngdy phdn biin; 02/5/2017; Ngdy duyit ddng. 28/6/2017
' Tel. 0975818986: Email nguyentrang [email protected] 230
