G15M1364 2015/05/08
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NELISWA MLINDI
G15M1364
PROBLEM SOLVING STEPSTHERE ARE MANY WAYS TO SOLVE PROBLEM AND THE SIX STEP
PROBLEM SOLVING PROCESS IS ONE OF THEM AND IT IS EASY TO FOLLOW
SIX STEPS FOR PROBLEM SOLVING
1. IDENTIFY AND SELECT THE PROBLEM 2. ANALYZE THE PROBLEM 3. GENERATE POTENTIAL SOLUTIONS 4. SELECT AND PLAN THE SOLUTION 5. IMPLEMENT THE SOLUTION 6. EVALUATE THE SOLUTION
1.IDENTIFY THE PROBLEM
People can miss read the problem so the first step for everyone involved is to step back from the issue and use the star method to look at what is really causing the difficulty and everyone should agree on this
Use consensus for agreement process so that you agree on the same thing/accept the groups agreement, it has three elements 1.I agree
2.I don’t fully agree but I can live with the agreement of the group 3.I don’t agree and I cannot live with the agreement
The group should write down the identified problem
2.ANALYZE THE PROBLEM
WHEN YOU KNOW THE PROBLEM YOU HAVE TO FIND OUT WHAT CAUSED IT IN THE FIRST PLACE THEN YOU CAN MAKE PLANS TO FIX IT.
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3.GENERATE POTENTIAL SOLUTIONS
You have to develop possible solutions you use brainstorming process to generate as many solutions as possible.
4.SELECT AND PLAN THE SOLUTION
From the different possible solutions now select the best solution to fix the problem given the circumstances, resources and other considerations.
The group should discuss the solutions and come to consensus on the best solution
5.IMPLEMENT THE SOLUTION
This is the do stage and many seem to be easy stage but it really requires a scientific approach to observing specifically what is going on with the solution
6.EVALUATE THE SOLUTION
THIS IS THE FINAL STEP WHERE YOU CHECK IF THE SOLUTION WORKED OR NOT AND IF NOT WHY AND WHAT ADJUSTMENTS DOES THE GROUP HAVE TO MAKE TO MAKE THE SOLUTION WORK BETTER
