Directory UMM :Journals:Journal of Operations Management:Vol19.Issue3.May2001:
Teks penuh
Gambar
Dokumen terkait
Storage of the main text, list of references, tables and ®gure captions in separate text ®les with clearly identi®able ®le names (for example, with extensions .TXT, .REF, .TBL, .FIG)
In order to design services and formulate operations strategy for multicultural markets, managers need to determine: (1) important service attributes along with each customer
We find that TPM has a positive and significant relationship with low cost (as measured by higher inventory turns), high levels of quality (as measured by higher levels of
Effects of the antecedents of ser Õ ice reco Õ ery Hypotheses 2 states that successfully resolved service failures are negatively related to the severity of the problem and
The differences between the Lorenz curve and the concentration curves of various health care financing sources were significant in 1987 and 1996 at all deciles except for the
In order to analyse the effect the change of the rules for child support on the allocation of health capital between the family members we, again, assume that a positive shift in
It is proposed that New Zealand would be & ahead ' on aspects of leadership, customer focus and management of people, which are the three major categories of quality
Analysis of variance showed significant differ- ences among genotypes for all traits (Table 2). Although differences between the two different years were generally significant,
