Corporate Governance
3. PO BOX BAKRIELAND JKTM 1
Jika dokumen telah lengkap, TKPP melaporkan kepada Direksi dan Dewan Komisaris melalui Komite Audit. Pada saat yang bersamaan, TKPP juga melakukan investigasi terhadap pihak-pihak terlapor. Laporan yang tidak terbukti akan
by keeping whistleblowers’ identity conidential and also those of the parties involved in the disclosure.
3. To develop the appropriate policies and infrastructure to protect whistleblowers against reprisals from internal or external parties.
4. To minimize company losses through early detection. 5. To bolster the company’s reputation.
Socialization of WBS
It has been the irm commitment of Bakrieland Board of Directors to support WBS implementation as demonstrated in the issuance of Bakrieland BOD Directive No.118/SK/Dir-BLD/ VIII/09 on the establishment and appointment of a Special Team for Whistleblower Reporting. The special team members consist of the Division Head of Corporate Human Capital, Corporate Internal Audit, Corporate Legal, and Corporate Secretary. The special team on whistleblower functions as the WBS administrator and is responsible for dealing with complaints/reports on ofenses and misconduct against Business Ethics, Code of Conduct, Company Regulations, Regulatory Compliance, Articles of Association, Agreement/ Contract, Company Conidential Information, Policies on Conlict of Interest Transactions and other relevant signiicant events.
Socialization of WBS is present through internal newsletters and presentations delivered by the special team on whistleblower acts to all employees, while WBS is also externally communicated through announcements. In addition, BOD and BOC members, and all employees are obligated to sign a letter of statement in support of WBS implementation.
Whistleblowing Mechanism
The informant submits a report in the form of a letter with supporting documents to the WBS Special Team, which can be done through one of the approaches below:
1. Letter to WBS Special Team at Wisma Bakrie 1, 6th Floor 2. Email: [email protected]
3. PO BOX BAKRIELAND JKTM 12700
The WBS Special Team will report to the Boards of Directors and Commissioners through the Audit Committee when all necessary documents are complete. The Team also concurrently mounts an investigation surrounding the alleged
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dikembalikan kepada pelapor. Namun apabila terbukti, TKPPakan melaporkan hasil temuannya tersebut kepada Komite Audit untuk ditindaklanjuti oleh Dewan Komisaris dan Direksi. Laporan yang berkaitan dengan TKPP disampaikan dalam bentuk surat dan ditujukan kepada Direktur Utama, sedangkan laporan-laporan yang berkaitan dengan Direktur Utama ditujukan kepada Komisaris Utama.
Laporan dari Pelapor ke TKPP Report from Informant to the WBS Special Team Investigasi oleh TKPP Investigation by the WBS Special Team Tidak Lengkap Not Complete Lengkap Complete
Informasi bersifat rahasia
Strictly Conidential Information
Laporan ke BoD dan BoC (melalui Komite Audit) bahwa TKPP akan melaksanakan investigasi
Report to the BoD and BoC (through the Audit Committee) that the WBS Special Team will conduct the investigation
Bukti Evidence Terbukti Proven Tindak Lanjut Follow-Up Laporan hasil investigasi ke BoD dan BoC (melalui Komite
Audit)
Investigation Report to the BoD and BoC (through the Audit Committee) Dikembalikan ke Pelapor Return to Informant Tidak Terbukti Not Proven
Perlindungan Terhadap Pelapor
Bakrieland menyediakan fasilitas saluran pelaporan P.O. Box (surat, email) yang independen, bebas, dan rahasia bagi pelapor, agar terlaksana proses pelaporan yang aman. Selain itu, SPP juga menjaga kerahasiaan identitas pelapor dengan tujuan memberikan perlindungan kepada pelapor dan anggota keluarga atas tindakan balasan dari terlapor atau organisasi. Informasi pelaksanaan tindak lanjut laporan akan disampaikan secara rahasia kepada pelapor yang identitasnya lengkap. Sementara itu pelapor yang terbukti melakukan pelaporan
palsu dan/ atau itnah tidak diberikan perlindungan. Pelapor
yang memberikan laporan palsu dapat dikenai sanksi sesuai peraturan perundangan yang berlaku, misalnya KUHP pasal 310 dan 311 atau peraturan internal perusahaan.
Insentif bagi Pelapor
Pelaksanaan SPP menuntut perubahan dari “budaya diam” menjadi “budaya kejujuran dan keterbukaan.” Oleh karena
ofence/ofender(s). Reports of allegations that remain unproven shall be returned to the informant. When a report is veriied, however, the team shall inform its indings to the Audit Committee for follow-up by the Board of Commissioners and Directors. Any report relating to the WBS Special Team on the whistleblower shall be presented in letter format addressed to the President Director, while reports relating to the President Director shall be addressed to the President Commissioner.
Whistleblower Protection
To support the implementation of a safe reporting system, Bakrieland provides independent, free and conidential reporting channels (telephone, letters, and emails) for informants. In addition, the WBS also assures the conidentiality of the informant’s identity and protects the informant and his/her family members from an act of reprisal against the alleged ofender or organization. Information on follow-up measures will be conidentially conveyed to an informant with full knowledge of his or her identity. Whistleblowers who have lodged false and/or defamatory reports will not be eligible for protection, but instead are liable to be sanctioned in accordance with existing laws and regulations, such as Articles 310 and 311 of the Criminal Code or company internal regulations.
Incentive for Whistleblowers
To accelerate the shift from a ‘silent culture’ to that of an ‘honest and open culture’. Bakrieland shall ofer incentives
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Tata Kelola Perusahaan
Corporate Governance
itu, Bakrieland memberikan insentif berupa penghargaan bagi pelapor dalam bentuk material atau piagam, dengan perhitungan sebesar dua per seribu (dua permil) dari kerugian Perusahaan yang berhasil dikembalikan.
Implementasi SPP di Tahun 2013
Selama tahun 2013 TKPP tidak menerima laporan atas penyimpangan apapun di Bakrieland.
Rencana SPP di Tahun 2014
Pada tahun 2013, TKPP bersama Direksi dan Komite Kebijakan Corporate Governance melakukan pembahasan implementasi Sistem Pelaporan Pelanggaran di Bakrieland. Atas hasil pembahasan tersebut, tahun 2014 direncanakan untuk dilakukan review atas Sistem Pelaporan Pelanggaran sehingga implementasinya dapat berjalan lebih efektif.
Sistem Manajemen Mutu
Pada tahun 2013 dilakukan 2 (dua) kali audit surveillance terhadap implementasi Sistem Manajemen Mutu (ISO 9001:2008) di Bakrieland. Proses audit dilaksanakan oleh
Badan Sertiikasi SGS Indonesia pada tanggal 25 Februari
dan 23 September 2013. Dari hasil audit tersebut, Bakrieland
berhasil mempertahankan sertiikasi ISO 9001:2008 tanpa
adanya temuan yang bersifat minor maupun major. Lima kriteria utama standar ISO 9001:2008 adalah sistem manajemen mutu, tanggung jawab manajemen, manajemen sumber daya, realisasi produk & layanan, dan pengukuran, analisa & perbaikan. Keberhasilan Bakrieland
mempertahankan sertiikasi tersebut menunjukkan komitmen
Bakrieland dalam memastikan perusahaan menjadi organisasi yang berorientasi memberikan kepuasan pada pelanggan dengan pelayanan yang bermutu.
to an informant in material form or a certiicate of merit, which shall amount to two thousandths (2/1000’s) of averted company losses.
WBS Implementation in 2013
Throughout 2013, the WBS Special Team did not receive any report on any form of misconduct in Bakrieland.
Plans for 2014
In 2013, the WBS Special Team together with the Board of Directors and Corporate Governance Policy Committee has engaged in discussions on the implementation of the Ofense Reporting System in Bakrieland. Fromthe discussion it was agreed that in 2014 a review will be conducted and the necessary changes made to the Whistleblowing System in order to ensure that it is implemented more efectively. Quality Management System
In 2013, 2 (two) surveillance audits were performed on the implementation of the Quality Management System (ISO 9001:2008) in Bakrieland. The audit process was carried out by the Indonesia SGS Certiication Board on 25th February and 23rd September 2013. Based on audit results, Bakrieland succeeded in maintaining its ISO 9001:2008 certiication without any minor or major indings.
The ive main criteria for meeting the ISO 9001:2008 standard refers to the quality management system, management responsibility, resource management, product and service realization, and measurement, analysis and improvement. Bakrieland’s ability to maintain its ISO certiication
demonstrates its commitment to ensure that the company is oriented towards customer satisfaction by ofering irst-rate services.
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Implementasi Sistem Manajemen Mutu | Quality Management System Implementation
Aktivitas | Activity Keterangan | Remarks
Audit Eksternal
Surveillance Audit oleh SGS Indonesia telah dilaksanakan dan
Bakrieland berhasil mempertahankan sertiikasi ISO 9001:2008.
External Audit
Surveillance Audit by SGS Indonesia has been conducted and Bakrieland successfully maintained the ISO 9001:2008
certiication
Surveillance Audit adalah proses audit mutu yang dilaksanakan
oleh Badan Sertiikasi SGS Indonesia untuk melihat efektivitas dari
implementasi Sistem Manajemen Mutu di Bakrieland.
Audit Mutu Internal (AMI)
- AMI Periode ke 1 tahun 2013 dilaksanakan pada tanggal 14 s/d 17 Januari 2013
- AMI Periode ke 2 tahun 2013 dilaksanakan pada tanggal 22 s/d 26 Juli 2013
Internal Quality Audit (AMI)
- AMI period 1 in 2013 was conducted on 25-26 February 2013 - AMI period 2 in 2013 was conducted from 22nd to 26th July, 2013
Audit Mutu Internal dilaksanakan untuk melihat efektivitas dari implementasi Sistem Manajemen Mutu dan juga merupakan persiapan menghadapi Surveillance Audit. Proses audit dilakukan dengan cara silang antar divisi dimana auditor berasal dari beberapa divisi. Hal tersebut selain untuk menjaga independensi dari AMI, juga untuk menambah sudut pandang dari proses audit itu sendiri.
Internal quality audit is conducted to assess the efectiveness in
the implementation of the Quality Management System as well as preparation for Surveillance Audit. The process of audit is conducted through cross-divisions in which the auditor consists of members from several divisions in order to ensure AMI independency as well as to increase the viewpoint of the audit process itself.
Tinjauan Manajemen
Rapat Tinjauan Manajemen telah dilaksanakan pada bulan 13 Februari dan 12 September 2013.
Management Review
Management Review meetings were held on 13th Febuary and 12th September, 2013.
Tinjauan Manajemen merupakan sarana komunikasi internal antara Direktur dengan manajemen senior untuk membahas permasalahan strategis terkait implementasi ISO 9001:2008.
Management Review is an internal communication facility between top Director and senior management to discuss strategic problems related with the ISO 9001:2008 implementation.
Pelatihan Auditor
Telah dilakukan pelatihan untuk mendapatkan sertiikasi auditor
internal ISO 9001:2008 pada tanggal 10 dan 11 Juli 2013 yang diikuti oleh 15 (lima belas) orang karyawan Bakrieland.
Auditor Training
Training was done to acquire certiication of auditor internal ISO
9001:2008 on 10th - 11th July, 2013 which was followed by 15
(ifteen) Bakrieland employees.
Salah satu persyaratan dari AMI adalah pihak auditor harus merupakan karyawan yang telah mendapatkan pelatihan dan
bersertiikat Internal Quality Auditor.
One of the requirements from AMI is that the auditor has to be an employee that has joined the training and has an Internal Quality
Auditor certiicate
Struktur Tata Kelola Perusahaan
Struktur tata kelola Bakrieland terdiri dari Rapat Umum Pemegang Saham, Dewan Komisaris, Direksi, komite-komite yang membantu Dewan Komisaris, serta satuan kerja yang membantu Direksi.
Corporate Governance Structure
Bakrieland’s governance structure encompasses the General Meeting of Shareholders, Board of Commissioners, Board of Directors, and committees assisting the Board of Commissioners and working units aiding the Board of Directors.
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Tata Kelola Perusahaan
Corporate Governance
Satuan Kerja Lainnya
Other Work Units
Rapat Umum Pemegang Saham General Meeting of Shareholders
Direksi Board of Directors Unit Bisnis Business Unit Komite-Komite Committees Dewan Komisaris Board of Commissioners
Komite Pemantau Risiko
Risk Monitoring Committee
Komite Audit
Audit Committee
Audit Internal
Internal Audit
Komite Nominasi & Remunerasi
Nomination & Remuneration Committee
Komite Kebijakan Corporate Governance
Corporate Governance Policy Committee
Sekretaris Perusahaan
Corporate Secretary
Manajemen Risiko dan Kepatuhan
Risk Management and Compliance
Sumber Daya Manusia
Human Capital
Tanggungjawab Sosial Perusahaan
Corporate Social Responsibility
Rapat Umum Pemegang Saham (RUPS)
RUPS merupakan organ perusahaan yang memegang kekuasaan dan wewenang tertinggi. Kewenangan Rapat Umum Pemegang Saham antara lain mengangkat dan memberhentikan anggota Dewan Komisaris dan Direksi, mengevaluasi kinerja Dewan Komisaris dan Direksi, menyetujui perubahan Anggaran Dasar, menyetujui laporan tahunan dan menetapkan bentuk dan jumlah remunerasi anggota Dewan Komisaris dan Direksi.
Selama tahun 2013, Bakrieland menyelenggarakan 1 (satu) kali RUPS Tahunan (RUPST) pada tanggal 28 Juni 2013. Pada penyelenggaraan RUPST tahun 2013, Bakrieland telah mempublikasikan Surat Pemberitahuan akan diselenggarakannya RUPST pada tanggal 29 Mei 2013 di Harian Bisnis Indonesia dan Investor Daily. Surat Panggilan dan agenda RUPST dipublikasikan pada tanggal 13 Juni 2013 di harian yang sama. Pemegang saham yang akan menghadiri RUPST dapat meminta agenda rapat, surat kuasa dan Laporan Tahunan kepada Sekretaris Perusahaan Bakrieland sebelum RUPST berlangsung. Pengumuman Hasil Keputusan RUPST
General Meeting of Shareholders (GMS)
The GMS is the company organ vested with the highest level of authority. The GMS is authorized to appoint and dismiss members of the Board of Commissioners and Directors, evaluate the performance of the Board of Commissioners and Directors, approve amendments to the Articles of Association, approve annual reports and determine the type and amount of remuneration for members of the Board of Commissioners and Directors.
In 2013, Bakrieland held its Annual General Meeting of Shareholders (AGMS) on 28th June, 2013. During this AGMS, Bakrieland notiied in writing on the holding of the AGMS on 29th May, 2013 which was published in the Bisnis Indonesia newspaper and Investor Daily. The invitation letter and AGMS agenda was published on 13th June, 2013 in the same newspapers. Shareholders participating in the AGMS may request the meeting agenda, power of attorney and annual report from Bakrieland’s Corporate Secretary prior to the AGMS. Resolutions reached during AGMS 2013 were