TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility
TANGGUNG JAWAB TERHADAP SOSIAL KEMASyARAKATAN
Tanggung jawab Perseroan terhadap sosial kemasyarakatan antara lain diwujudkan melalui:
a. Peningkatan kualitas pendidikan
Dilaksanakan melalui pemberian beasiswa pendidikan, pemberian edukasi kepada masyarakat, dan lainnya. b. Peningkatan kesehatan
Dilaksanakan melalui program pengobatan gratis, donor darah, dan lainnya.
c. Pembangunan sarana dan prasarana umum
Dilaksanakan melalui bantuan pembangunan rumah ibadah, sekolah, kamar mandi umum, dan lainnya. Perseroan juga melalui Entitas Anak telah melaksanakan beberapa program CSR terkait sosial kemasyarakatan yang diuraikan sebagai berikut.
PT ASURANSI JIWA SINARMAS MSIG
a. Pada tanggal 31 Maret 2016, Perusahaan memberikan bantuan paket obat-obatan dasar kepada 300 keluarga serta menyerahkan perangkat medis, seperti alat pengukur tekanan darah, stetoskop, serta timbangan bayi/balita pada Posyandu di area sekitar Kantor Mangga Dua. Program ini dilakukan untuk melindungi keluarga Indonesia dari kemungkinan turunnya kondisi kesehatan di musim pancaroba.
b. Pada tanggal 27 April 2016, sebagai perwujudan rasa syukur atas Hari Jadi ke-31, Sinarmas MSIG Life menggelar aksi kepedulian sosial dengan mendonasikan lebih dari 1.000 buku bacaan anak yang didistribusikan ke seluruh Indonesia melalui Rumah Baca Indonesia naungan Komunitas Kami Anak Bangsa (KKAB). Melengkapi kegiatan perayaan ulang tahun tersebut, Sinarmas MSIG Life juga bekerja sama dengan Palang Merah Indonesia (PMI) dengan membuka kesempatan kepada karyawan dan masyarakat sekitar kantor Sinarmas MSIG Tower untuk mendonorkan darahnya.
RESPONSIBILITy TO THE SOCIAL COMMUNITy
The Company’s responsibilities towards social community are among others manifested through:
a. Improvement in education quality
Implemented through scholarship grant, education to the community, etc.
b. Health Improvement
Implemented through free medical treatment program, blood donor, etc.
c. Development of public facilities and infrastructures Implemented by building worship places, schools, public bathroom, etc.
The implementation of Social Community CSR is further detailed as follows.
PT ASURANSI JIWA SINARMAS MSIG
a. On March 31, 2016, The Company gave away aid packages of basic medicines to 300 families and handed over medical devices, such as blood pressure monitors, stethoscopes, as well as baby/toddler scales at the neighborhood health center in the area around Mangga Dua oice. The program was carried out to protect Indonesian families against possibility of deterioration in health condition during the turn of the seasons.
b. On April 27, 2016, as a token of Company’s gratitude on its 31st Anniversary, Sinarmas MSIG Life held a social awareness event by donating over 1,000 children books, distributed throughout Indonesia via Rumah Baca Indonesia (Indonesian Reading House) under the auspices of Komunitas Kami Anak Bangsa (We Are Children of the Nation Community ). To complement activities of this anniversary celebration, Sinarmas MSIG Life also worked closely with Indonesian Red Cross (PMI) by opening the opportunity to its employees and the surrounding communities of Sinarmas MSIG Tower oice to donate their blood.
PT Sinar Mas Multiartha Tbk Laporan Tahunan 2016
148
c. Pada tanggal 28 Agustus 2016, Sinarmas MSIG Life menyerahkan donasi sebesar Rp50 juta kepada Red Nose Foundation sebagai dana pembinaan bagi 265 anak kurang beruntung. Bantuan ini sekaligus menjadi realisasi keterlibatan lebih dari 10.000 masyarakat yang telah memberikan dukungan berupa tagar khusus #SMiLeWithME dan unggahan foto/video senyuman di media sosial, seperti Facebook, Twitter, Instagram, dan Youtube. Untuk mensosialisasikan program ini, Sinarmas MSIG Life juga melakukan brand activation dengan kendaraan SMiLe Mobile agar dapat lebih mendekatkan diri, serta mengajak masyarakat untuk berbagi senyum dan kebahagiaan di dua kota besar, yaitu Jakarta dan Surabaya.
d. Pada tanggal 21 April 2016, Perusahaan memberikan penghargaan sebesar-besarnya kepada 200 wanita yang berprofesi sebagai pengemudi dan petugas on board Transjakarta atas dedikasi yang tak terhingga terhadap keluarga dan masyarakat dengan memberikan bantuan berupa proteksi Personal Accident Sinarmas MSIG Life (PAS) dengan pertanggungan asuransi senilai Rp100 juta selama satu tahun. Apresiasi ini diberikan dalam rangka memperingati Hari Kartini.
PT ASURANSI SIMAS JIWA
a. Kunjungan dan pemberian santunan ke Pondok Yatim dan Dhuafa Yayasan Amal Sholeh Tanah Abang.
c. On August 28, 2016, Sinarmas MSIG Life handed over a donation of Rp50 million to Red Nose Foundation, as fund trainings for 265 disadvantaged children. The above donation served as an involvement realization of more than 10,000 people who provided their supports with special hashtag #SMiLeWithME and uploaded photos/ smile videos on social media, such as Facebook, Twitter, Instagram, and YouTube. To disseminate this program, Sinarmas MSIG Life also conducted brand activation with Smile Mobile vehicle so as to get closer to, and invite the community to share their smiles and happiness in two major cities: Jakarta and Surabaya.
d. On April 21, 2016, the Company rewarded its greatest appreciation to 200 women, who worked as drivers and oicers on board of Transjakarta for their ininite dedication towards families and communities, in the form of Personal Accident Sinarmas MSIG Life (PAS) protection with insurance coverage worth Rp100 million for one year. This appreciation was given in commemoration of Kartini Day.
PT ASURANSI SIMAS JIWA
a. Visited Orphan and Dhuafa House of Amal Sholeh in Tanah Abang;
PT ASURANSI SINAR MAS
a. Rumah Kreatif PT Asuransi Sinar Mas
Rumah Kreatif PT Asuransi Sinar Mas didirikan sebagai bentuk dukungan terhadap kerja sama yang dilakukan oleh Otoritas Jasa Keuangan dengan Kementerian Pariwisata melalui Nota Kesepahaman mengenai Pengembangan Destinasi dan Industri Pariwisata melalui Peningkatan Peran Lembaga Jasa keuangan.
Rumah Kreatif PT Asuransi Sinar Mas menjadi wadah untuk kegiatan pemberdayaan masyarakat di Kabupaten Humbang Hasundutan. Pemberdayaan masyarakat dilakukan melalui berbagai kegiatan di sentra buku, sentra komputer, sentra permainan, sentra audi visual/ panggung dan sentra kriya. Sentra kriya telah melakukan Pelatihan Tie-Dye dan Pembuatan Kemasan Berbasis Eco Fashion dengan tujuan untuk memberikan keterampilan kepada masyarakat agar dapat menghasilkan barang kerajinan/souvenir untuk menunjang pariwisata.
b. Beasiswa Bagi 70 Siswa SMK Kepariwisataan Yayasan Tenaga Pembangunan Arjuna Labugoti
Pada hari Jumat, 8 Juli 2016, bertempat di SMK Kepariwisataan, Yayasan Tenaga Pembangunan Arjuna (YTP Arjuna), Laguboti, Kabupaten Tobasa, Provinsi Sumatera Utara, PT Asuransi Sinar Mas menyerahkan beasiswa bagi 70 Siswa SMK Kepariwisataan YTP Arjuna. Penyerahan beasiswa merupakan realisasi dari komitmen yang telah diberikan Asuransi Sinar Mas pada tanggal 15 Juni 2016 lalu kepada YTP Arjuna. Beasiswa yang diberikan berupa biaya pendidikan selama 3 tahun dan dimulai sejak tahun ajaran 2016/2017. Program beasiswa ini merupakan salah satu bentuk CSR Asuransi Sinar Mas yang dilakukan dengan fasilitasi dari perkumpulan Horas Halak Hita (H3) dan Horas Halak Hita Ladies (H3Ladies).
PT ASURANSI SINAR MAS
a. PT Asuransi Sinar Mas Creative House
PT Asuransi Sinar Mas Rumah Kreatif (Creative Home), was established as a form support from the Company towards cooperation undertaken by Financial Services Authority and Ministry of Tourism, through Memorandum of Understanding on Development of Destinations and Tourism Industries, through Increasing the Role of Financial Services.
PT Asuransi Sinar Mas Rumah Kreatif (Creative Home) is a forum for community development activities in Humbang Hasundutan District. Empowering communities was performed through various activities in book centers, computer centers, game centers, centers of audio visual/platforms and craft centers. Craft centers have conducted Tie-Dye training and Eco Fashion-based packaging production with the goal to provide skills for the community, so that the community can produce handicrafts/souvenirs to support the tourism.
b. Scholarship awards to 70 Students of SMK Tourism of Tenaga Pembangunan Arjuna Labugoti Foundation On Friday, July 8, 2016, at at SMK Tourism - Tenaga Pembangunan Arjuna Labugoti Foundation (YTP Arjuna), Laguboti, Tobasa District, North Sumatra, PT Asuransi Sinar Mas awarded scholarships to 70 students of SMK Tourism YTP Arjuna. These scholarships are a form of commitment from Asuransi Sinar Mas to YTP Arjuna, on June 15, 2016 . These scholarships were awarded in the form of 3 year tuition fees, starting from academic year 2016/2017. The scholarship program is one form of Asuransi Sinar Mas CSR which was conducted with the support of facilities from Horas Halak Hita (H3) association and Horas Halak Hita Ladies (H3Ladies) association.
PT Sinar Mas Multiartha Tbk Laporan Tahunan 2016
150
c. Sumbangan Buku dan Pembagian Kartu Asuransi Simas Mikro ke SD Katolik Warsawe
Pada hari Senin, 11 April 2016, PT Asuransi Sinar Mas melakukan kegiatan edukasi keuangan bagi para siswa-siswi di SD Katolik Warsawe, Desa Cunca Wulang, Kecamatan Mbeliling, Manggarai Barat, Nusa Tenggara Timur. Kegiatan edukasi dilakukan dalam bentuk cerita/ story telling. Siswa diberikan pengertian mengenai asuransi dengan bercerita mengenai asuransi kesehatan dan juga pembagian buku cerita dan mewarnai mengenai asuransi.
d. Wakaf Al Quran di Kabupaten Humbang Hasundutan Pada tanggal 22 Juni 2016 di Pollung, PT Asuransi Sinar Mas mengadakan kegiatan wakaf 300 Al Qur’an untuk masjid-masjid yang berada di kabupaten Humbang Hasundutan, Provinsi Sumatera Utara. Penyerahan wakaf Al Qur’an dilakukan bersamaan dengan kegiatan Buka Puasa Bersama Pemerintah dan Masyarakat Muslim Se-Kabupaten Humbang Hasundutan di Masjid Muttaqim Marade, Pollung yang dihadiri Bupati serta jajaran pemerintah Kabupaten.
e. Wakaf Al Qur’an ke Masijd di Pasar Mayestik
Pada 28 Juni 2016, Asuransi Sinar Mas melakukan kegiatan wakaf Al Qur’an untuk 3 masjid yang berada di sekitar kantor Asuransi Sinar Mas Cabang Syariah. Total Al Qur’an yang diwakafkan adalah 100 Al Qur’an.
c. Book Donations and Distribution of Simas Micro Insurance Card to Warsawe Catholic Elementary School On Monday, April 11, 2016, PT Asuransi Sinar Mas conducted inancial education for students of Warsawe Catholic elementary school, Wulang Cunca Village, Mbeliling District, West Manggarai, East Nusa Tenggara. The educational activity was carried out in the form of story/story telling. The students were given an understanding about insurance, through storytelling about health insurance and also sharing stories and book coloring about insurance.
d. Waqf Al-Quran in Humbang Hasundutan District On June 22, 2016 in Pollung, PT Asuransi Sinar Mas held an activity of donating 300 Koran for mosques in Humbang Hasundutan District, North Sumatra Province. Submission of waqf Al-Qur’an was conducted in conjunction with Fast Breaking event, with Humbang Hasundutan District Government of and Muslim Community of the said District in Masjid Muttaqim Marade in Pollung; the event was attended by the Regent and the ranks of District government.
e. Waqf Al-Qur’an to Pasar Mayestik Mosque
On June 28, 2016, Asuransi Sinar Mas held waqf Al- Qur’an event for three mosques located nearby Asuransi Sinar Mas Syariah Branch oice . The number of total Al-Qur’an given was 100.
f. Bazaar Aneka Produk Asuransi Sinar Mas
Pada tanggal 27 Juni 2016 di Jakarta, PT Asuransi Sinar Mas mengadakan Bazaar Aneka Produk Sinar Mas bagi warga Kampung Bali, Tanah Abang, Jakarta Pusat yang berada di sekitar Kantor Pusat Asuransi Sinar Mas. Dalam bazaar ini, Asuransi Sinar Mas mendistribusikan 1.500 liter minyak goreng yang dijual dengan harga murah, yaitu sebesar Rp7.000,- per liter untuk warga Kampung Bali. Selain minyak goreng murah, dijual juga aneka produk biscuit UBM serta aneka buku tulis produk dari Asia Pulp & Paper.
g. Donor Darah
Dalam rangka menyambut HUT ke-31 tahun yang akan jatuh pada tanggal 27 Mei 2016, Asuransi Sinar Mas kembali melakukan kegiatan donor darah di Plaza Simas, Jakarta Pusat pada tanggal 20 Mei 2016. Bekerja sama dengan Palang Merah Indonesia, kegiatan ini disambut dengan antusias oleh Direksi dan seluruh karyawan Asuransi Sinar Mas yang ingin menjadi calon pendonor.
h. Pelatihan Kewirausahaan Pangan
Asuransi Sinar Mas bersama H3Ladies melaksanakan pelatihan program Rumah Kreatif pada tanggal 1 – 3 Desember 2016 di Dolok Sanggul. Dalam program ini terdapat dua pelatihan, yaitu Pelatihan Kewirausahaan Pangan Berbasis Hasil Olahan Kopi dan Pengembangan Kemasan. Dalam Pelatihan Kewirausahaan Pangan Berbasis Hasil Olahan Kopi tersebut, peserta menghasilkan kopi dengan berbagai rasa. Sedangkan, dalam Pelatihan Kewirausahaan Pangan-Pengembangan Kemasan, masyarakat diajarkan cara mengolah packaging, branding dan labelling untuk produk mereka.
f. Assorted Product Bazaar of Asuransi Sinar Mas
On June 27, 2016 in Jakarta, PT Asuransi Sinar Mas held the Sinar Mas Assorted Product Bazaar for Kampung Bali residents, located around Central Oice of Asuransi Sinar Mas. During the event, Asuransi Sinar Mas distributed 1,500 liters of cooking oil, sold at a low price of Rp7,000, - per liter to the residents. In addition to the afordable cooking oil, the event also also ofered a variety of UBM biscuit products and various products of notebook from Asia Pulp & Paper.
g. Blood Donors
To commemorate its 31st- anniversary celebrated on May 27, 2016, Asuransi Sinar Mas held a blood donation event at Plaza Simas, Central Jakarta on May 20, 2016. Working closely with the Indonesian Red Cross, this activity was enthusiastically welcomed by the Board of Directors and all Asuransi Sinar Mas employees who were eager to donate their blood.
h. Food Entrepreneurship Training
Asuransi Sinar Mas and H3Ladies have executed Creative Home training program, on December 1-3, 2016 at Dolok Sanggul. There were two trainings in the event, namely: Processed Cofee-Based Food Entrepreneurship and Packaging Development. During this Food Entrepreneurship Training of Processed Cofee-Based, participants created cofee with various lavors. Meanwhile, during the Food Entrepreneurship Training of Packaging Development, participants were taught on how to make packaging, branding and labeling for their products.
On July 21, 2016, to celebrate National Children’s Day, Sinarmas MSIG Life held an inspiring educational activity with a theme of “Yuk, Mengenal Asuransi” (Hi, Let’s Learn Insurance!) for students of three elementary schools located nearby Sinarmas MSIG Tower oice, i.e. SDN Karet 04, SDN Karet 05 and SDN 06 Karet Setiabudi, Jakarta.
PT Sinar Mas Multiartha Tbk Laporan Tahunan 2016
152
PT SINAR MAS MULTIFINANCE
On July 29, 2016, at the branch oice in Bandung, Jln. Abdul Rivai No. 2, Bandung, West Java, an activity was carried out by giving health checks in cooperation with Eka Hospital under the theme “SMMF Peduli Kesehatan 2016”. The participants for this activity were people around Sinar Mas Multiinance Bandung branch oice with the number of participants of 200 people. The form of examination conducted was KY-5 medical examination, which was a general examination consisting of body mass index, waist circumference, blood sugar, blood pressure, and cholesterol examination. Funds released by Sinar Mas Multiinance for “SMMF Peduli Kesehatan 2016” activity was IDR27,240,500.
RESPONSIBILITy TO THE CUSTOMER
The Company’s responsibility towards its customers is particularly performed by building an efective communication with its customers. This is conducted as part of implementation to the Company transparency. The Company renders convenience to its customers to access information in relation to service provided by its business network, performance progress, Company management, and all other information. Such information is accessible through the Company website.
The Company also provides customer complaint facility which can be sent to the company’s email address. Through such customer complaint facility, the Company expects to improve its service and customer satisfaction, either directly PT SINARMAS SEKURITAS
Kegiatan Activity
Biaya (Rp) Cost (IDR)
Pemberian Doorprize Sekolah Pasar Modal GI BEI Maranatha, Bandung
Giving Doorprize at Capital Market School at the Investment Gallery of IDX in Maranatha, Bandung 100.000
Pemberian Doorprize MGMP Ekonomi Cabang Jambi
Giving Doorprize at MGMP Economy, Jambi Branch 1.000.000
Pemberian Doorprize Investor Gathering Cabang Tegal
Giving Doorprize at Investor Gathering, Tegal Branch 600.000
Pemberian Doorprize dan Pembukaan Account di PT LPPPI Tebing Tinggi
Giving Doorprize and Opening Account at PT LPPPI Tebing Tinggi 1.100.000
Pemberian Doorprize Trading Competition GI BEI STEI Indonesia
Giving Doorprize of Trading Competition at the Investment Gallery of IDX in STEI Indonesia 1.000.000
Pemberian Doorprize Kompetisi Nasional Pasar Modal Wilayah DKI Jakarta STEI Indonesia
Giving Doorprize at Capital Market National Competition of DKI Jakarta Region of STEI Indonesia 1.000.000
Pembayaran Iklan Sponsor GI BEI STEI Indonesia
Payment of Sponsored Advertisement of the Investment Gallery of IDX in STEI Indonesia 3.500.000
Pemberian Doorprize Expo Jambi 2016
Giving Doorprize of 2016 Jambi Expo 400.000
Pemberian Parcel Natal 2016
Giving Christmas Parcel 2016 9.300.000
Total 18.000.000
PT SINAR MAS MULTIFINANCE
Pada tanggal 29 Juli 2016 di kantor cabang Bandung, Jln. Abdul Rivai No. 2, Bandung, Jawa Barat dilakukan pemeriksaan kesehatan yang bekerja sama dengan RS Eka Hospital dan mengambil tema “SMMF Peduli Kesehatan 2016”. Peserta kegiatan ialah konsumen dan masyarakat sekitar wilayah kantor Sinar Mas Multiinance cabang Bandung dengan jumlah peserta 200 orang. Bentuk pemeriksaan yang dilakukan ialah pemeriksaan kesehatan KY-5 yang merupakan pemeriksaan umum yang terdiri dari pemeriksaan indeks masa tubuh, lingkar perut, gula darah, tekanan darah, dan kolesterol. Dana yang dikeluarkan oleh Sinar Mas Multiinance untuk kegiatan “SMMF Peduli Kesehatan 2016” ialah Rp27.240.500,-.
TANGGUNG JAWAB TERHADAP PELANGGAN