I hereby declare that the project paper entitled “General Banking Activity in First Security Islami Bank Limited at Malibag Branch” is a unique paper prepared for the BA (Hons) in English subject ENG431: Project Paper with Internship. I am pleased to clarify that Mahazabin, ID and student of English Department of Daffodil International University, has successfully completed the internship report on “General Banking Operations in First Security Islami Bank at Malibag Branch” under my guidelines. Zia Uddin Ahmed, VP and Manager, Arafat Ullah, FAVP and Manager of Operation First Security Islami Bank Limited Malibag Branch, and Iffat Jamal, Farzana Akter Senior Officer of General Banking.
I appreciate their cooperation in giving me the relevant information about FSIBL's general banking that I needed to prepare this report. I would also like to express my gratitude to the clients who were kind enough to respond to my inquiry and expressed their appreciation for the work I did. The internship report is about General Banking services offered at Malibag branch of First Security Islami Bank Limited.
The banking organizations develop creative ideas in response to industry competition. One of the strongest economic sectors in our nation is the banking sector. First Security Islami Bank Limited (FSIBL) was established as a financial institution in Bangladesh on 29 August 1999 under the Companies Act of 1994. Utility companies like gas, water and electricity have both prepaid and postpaid options.First Security Islami Bank Ltd.
To be the leading financial institution in the country by providing high quality products and services supported by the latest technology and a team of highly motivated staff to ensure excellence in banking.
Goal of FSIBL
Corporate information
Shariah Members
SWOT analysis
Board Members: The Board of FSIBL is made up of a hard working and successful group of entrepreneurs of local companies. Knowledge: All officers, whether senior, junior or executive, have the knowledge, skills and competence in the banking industry necessary to support and contribute to the success of the company. Technology: FSIBL's "Bank Ultimus" software is used for online banking activities such as account opening, check inquiry and ATM request.
Customer Satisfaction: This year, a significant number of customers have closed their accounts because they were dissatisfied with their banking activities. Promotion of their latest product: Banks generally do a good job of marketing and public relations, but there is room for growth in terms of promoting loan products. As a result, no one is aware of their lending products as they are not promoted on social networks.
All other banks have advanced Shariah-based banks with the same guiding principles as FSIBL.
First Security Islami Bank's operational division
- General banking
- Account opening
- Services
- Account closing
- Clearing Department
- Cash section
- Remittance
- Learnings
- Experience
The candidate usually fills in certain papers during the first stages of the application procedure. This is one of the branch's most important areas, as banks can raise money for investments by opening accounts. After that, the candidate was added to the bank account system as a main signature.
One copy of the applicant's passport-sized photograph (the photograph must be attested by the applicant). By the end of 2019, 184 automatic ATMs will be installed. As soon as the transaction is completed, customers are notified of the status and amount of the last transaction.
The Bank's Wide Area Network (WAN) supported by radio, optical fiber and other types of connectivity enables FSIBL customers to reach any of our branches through. As of the beginning of the year, there are 35 agent bank branches in and around Dhaka. It is a small banking system that looks like a model branch and offers limited versions of the following.
Locker Service: Most of the city branches of FSIBL offer locker services to protect customer property including jewelery and sensitive documents. To close the account, a person has to submit an application to the manager of the selected branch stating the reason and date of closure and pay Tk 250 for closure. From the bank's side: The bank has the right to close the account if the client does not perform transactions for two years and if the account balance falls below the set limit of 1,000 tk.
Inward Bills for Collection: The term "Inward Bills for Collection" (IBC) refers to the movement of funds from a branch of FSIBL by means of instruments like a cheque, money order or money order to another bank. When the cashier opens the cash register, they take money out of the cabinet to start the transaction. The excess receipts from the till are put back in the cabinet after the day's transactions, and this is called the closing balance.
Western Union, Xpress Money, Money Gram, Placid Express, Italia Spot Cash, Super X10 Global Money, Transfast, Aftab Currency Exchange U.K., Brac Saajan Exchange Ltd, Al Muzaini Exchange, Zenj Exchange, RIA, IME Remit and Prabhu Money Transfer are only some of the exchange houses that helped the bank improve its operations of the remittance business. The bank does not set any rules for the internship students and does not assign any tasks to them.
Findings and Recommendation
Findings
Recommendations
Conclusion
FSIBL vows to bring more wellness-oriented activities to the banking sector in the coming years. The internship in the bank has given me the opportunity to see its difference in general banking services and the opportunity to create self-development in me.
Appendices
