PERSEPSI STAKEHOLDERS TERHADAP TRANSPARANSI
KUALITASLAYANAN RUMAH SAKIT UMUM(Studi Pada Rumah Sakit
Umum Daerah Lawang)
Oleh: Eka Bagus Prasetya ( 06620181 )
accounting
Dibuat: 2011-01-25 , dengan 7 file(s).
Keywords: persepsi, stakeholders, transparansi kualitas layanan.
ABSTRAK
Penelitian ini merupakan jenis penelitian deskriptif kualitatif dengan judul “Persepsi
Stakeholders Terhadap Transparansi Kualitas layanan Rumah Sakit Umum (Studi Pada Rumah
Sakit Umum Daerah Lawang)”
Penelitian ini bertujuan untuk mendeskripsikan persepsi stakeholders terhadap transparansi kualitas layanan Rumah Sakit Umum, serta menganalisis perbedaan persepsi antara stakeholders internal dan stakeholders eksternal terhadap transparansi kualitas layanan Rumah Sakit Umum. Penelitian ini menggunakan pendekatan analisis mean untuk menjelaskan seberapa besar
persepsi stakeholders terhadap transparansi kualitas layanan Rumah Sakit Umum dan peneletian ini juga menggunakan analisis Mann-whitney tets untuk menguji ada tidaknya perbedaan
persepsi stakeholders terhadap transparansi kualitas layanan Rumah Sakit Umum.
Hasil penelitian tersebut ditemukan bahwa rata-rata persepsi skaheholders, baik internal maupun eksternal berada dalam kategori sangat tinggi. Di samping itu, berdasarkan uji hipotesis yang dilakukan dengan Mann-whitney test, terdapat perbedaan persepsi antara stakeholders internal dan stakeholders terhadap transparansi kualitas
ABSTRACT
This study is a qualitative descriptive type of research with the title "Perception of Stakeholders to Quality Transparency of Services General Hospital (Study at State General Hospital in Lawang).
This study aims to description perception of stakeholders to Quality Transparency of Services ` General Hospital, and also analyse difference of perception between internal stakeholders and external stakeholders to Quality Transparency of Services General Hospital.
Research using this approach to mean analysis to explaining how big perception of stakeholders to Quality Transparency of Services General Hospital and also this research using
Mann-Whitney analyse to test there is do not it difference of perception between internal stakeholders and external stakeholders to Quality Transparency of Services of Services General Hospital. Results of research found that mean perception of stakeholders, not only internal but also external staying in category very high. Beside that, pursuant to hypothesis test use Mann-Whitney analyse, there are difference of stakeholder perception, between internal stakeholders and external stakeholders to Quality Transparency of Services General Hospital.
