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THE STUDENTS’ COMPREHENSION ON The Students’ Comprehension On Politeness/ Impoliteness In Interlanguage Pragmatics Of Complaints By Efl Learners In Ums.

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THE STUDENTS’ COMPREHENSION O

N

POLITENESS/ IMPOLITENESS

IN INTERLANGUAGE PRAGMATICS OF

COMPLAINTS BY EFL LEARNERS IN UMS

RESEARCH PAPER

Submitted as a Partial Fulfillment of the Requirements for Getting Master Degree of Education

in Magister of Language Studies

by:

Hestuningtyas Maharani Perdana

S200150024

MAGISTER OF LANGUAGE STUDIES

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ii

SUPERVISOR’S APPROVAL FORM

The student submits the thesis for examination:

Name : Hestuningtyas Maharani Perdana ID Number : S200150024

Department : Language Studies

Thesis title :Students’ Comprehension on Politeness/ Impoliteness in Interlanguage Pragmatics of Complaints by EFL learners in UMS

Supervisor’s Approval:

I confirm that the thesis written by the above-named student meets the scholarly standarts for the degree and is therefore eligible to proceed to an examination by the broad of examiners of the Department of Language Studies, the Graduate School of Universitas Muhammadiyah Surakarta.

Surakarta, March 24 th , 2017

Primary supervisor

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iii

SUPERVISOR’S APPROVAL FORM

The student submits the thesis for examination:

Name : Hestuningtyas Maharani Perdana ID Number : S200150024

Department : Language Studies

Thesis title :Students’ Comprehension on Politeness/ Impoliteness in Interlanguage Pragmatics of Complaints by EFL learners in UMS

Supervisor’s Approval:

I confirm that the thesis written by the above-named student meets the scholarly standarts for the degree and is therefore eligible to proceed to an examination by the broad of examiners of the Department of Language Studies, the Graduate School of Universitas Muhammadiyah Surakarta.

Surakarta, March 24 th , 2017

Co- supervisor

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iv

APPROVAL

STUDENTS’ COMPREHENSION ON POLITENESS/ IMPOLITENESS IN INTERLANGUAGE PRAGMATICS OF COMPLAINTS

BY EFL LEARNERS IN UMS

THESIS

by

Hestuningtyas Maharani Perdana S200150024

Approved to be examined by the Advisor Team

Advisor I Advisor II

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APPROVAL OF THESIS FOR SUBMISSION

Title: Students’ Comprehension on Politeness/ Impoliteness in Interlanguage Pragmatics of Complaints by EFL Learners in UMS

submitted by Hestuningtyas Maharani Perdana

has been examined by the board of examiners on April, 3rd 2017. All feedback, corrections, and suggestions recommended by the examiners have been considered and revision has been accordingly made by the student.

The board of examiners certify that the thesis is eligible for submission.

The Broad of Examiners

Primary supervisor

Agus Wijayanto, Ph.D.

Co-supervisor

Mauly Halwat Hikmat, Ph. D.

Internal examiner

Dr. Dwi Haryanti, M.Hum

Surakarta, April 3rd 2017 The Director of Graduate School

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STATEMENT OF AUTHORSHIP

I heriby confirm that the thesis entitled Students’ Comprehension on

Politeness/ Impoliteness in Interlanguage Pragmatics of Complaints by EFL

Learners in UMS” is an original and authentic work written by myself and it has satisfied the rules and regulations of Universitas Muhammadiyah Surakarta with respect to plagiarism. I certify that all quotations and the sources of information have been fully referred and acknowledged accordingly.

I confirm that this thesis has not been submitted for the award of any previous degree in any teriary institutions in Indonesia or abroad.

Name : Hestuningtyas Maharani Perdana

ID Number : S200150024

Department : Language Studies

Field of Study : English Education

Date : March, 25th 2017

Signed :

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MOTTO

“And if whatever trees upon the earth were pens and the sea [was ink], replenished thereafter by seven [more] seas, the words of Allah would not be

exhausted. Indeed, Allah is Exalted in Might and Wise.”

(Q.S. Luqman: 27)

For indeed, with hardship [will be] ease.

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DEDICATION

This research is dedicated to:

My beloved father and mother (Mr. Kasto Ary Sandi & Mrs.Widyarni), My lovely young sister (Sukma Maharani Pengestika),

My respecful grandpa and grandma (Mr. Yatmin and Mrs. Suyatni), and My friends in MPB class (Mbak Aini, Mbak Andita, Mbak Diah, Mbak Harsiti,

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ix

ACKNOWLEDGEMENT

Assalamu’alaikum Wr. Wb

Alhamdulillahirobil‘alamin. Praise to Alloh SWT for the blessing to the writer in completing this research paper. Besides, the writer gets help and support from many individuals. Their time, support, and kindness will always be reflected in this research paper. The writer wants expressing her gratitude to those who help her complete this research paper.

1. Prof. Dr. Khuzaifah Dimyati, S.H., M.Hum, the Director of Graduate Program of Muhammadiyah University of Surakarta,

2. Prof. Dr. Markhamah, M.Hum, the Head of Language Study Department, 3. Agus Wijayanto, Ph.D and Mauly Halwat Hikmat, Ph.D as advisors of this

research who give helpful guidance and advices during the writer arranges

this research until the end of the process. Thank a lot for your time, thought, and patience in guiding me,

4. My parents (Drs. Kasto Ary Sandi, M.Pd and Widyarni, S.E) who always become a light in my life. Thank a lot for the prayer and advices, and supports which never let me down,

5. My young sister (Sukma Maharani Pangestika) who always give me supports and happiness,

6. All of my friends in MPB and my respondents who permits me to collect the data. Thanks for suggestions and motivations.

She realizes that this research paper is far from being perfect because of less competence or capability of the writer. Thus, suggestions and criticism are hoped for the better result of this work and becomes perfect one. She wishes that this research paper is useful to all readers.

Wassalamu‟ alaikum Wr. Wb.

Surakarta, March,24th 2017

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CHAPTER I : INTRODUCTION A. Background of the Study ... 1

B. Limitation of the Study ... 5

C. Research Questions ... 6

D. Objectives of the Study ... 6

E. Significance of the Study ... 6

F. Research Paper Organization ... 7

CHAPTER II : REVIEW OF RELATED LITERATURE A. Previous Study ... 8

B. Position of the Current Study ... 15

C. Interlanguage Pragmatics... 16

D. Speech Acts ... 18

CHAPTER III: RESEARCH METHOD A. Types of the Study ... 43

B. Subject and Object of Research ... 44

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xi

D. Technique for Collecting Data... 44

E. Research Procedures ... 46

F. Technique for Analyzing Data... 46

G. Credibility of the Data ... 47

H. Abbrevations ... 48

CHAPTER IV: RESEARCH FINDING AND DISCUSSION A.Data Analysis ... 50

1. Correlation of Pragmalinguistics Forms in Complaint to Politeness/Impoliteness ... 51

a. Politeness ... 52

b. Impoliteness ... 67

2. Correlation of Context Situations in Complaint to Politeness/ Impoliteness ... 76

a. Politeness ... 77

b. Impoliteness ... 88

3. Correlation of Complainers-Complainees’ Reationship in Complaint to Politeness/ Impoliteness ... 96

a. Polieness ... 97

b. Impoliteness ... 108

B.Research Findings ... 115

C.Discussion of the Findings ... 119

CHAPTER V : CONCLUSION, PEDAGOGICAL IMPLICATION AND SUGGESTION A. Conclusion ... 123

B. Pedagogical Implication ... 124

C. Suggestion ... 125 BIBLIOGRAPHY

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THE STUDENTS’ COMPREHENSION ON POLITENESS/ IMPOLITENESS IN INTERLANGUAGE PRAGMATICS OF COMPLAINTS

BY EFL LEARNERS IN UMS

Hestuningtyas Maharani Perdana S200150024

Magister of Language Study, Muhammadiyah University of Surakarta

Email: hestumaharani@gmail.com

ABSTRACT

Complaint is one of speech acts which potentially insults the communicators, mainly to complainees. Their understanding on politeness and impoliteness in interlanguage pragmatics of complaint is expected to minimize face threatening act and to lose misunderstanding in communication. This research aims to investigate the EFL learners’ understanding on politeness and impoliteness in interlanguage pragmatics of complaints. Discourse Completion Tasks (DCT) is choosen as the instrument in collecting data. The writer recruited 25 EFL learners to be respondents in this research. The findings discovered that the EFL learners’ understanding on politeness/ impoliteness were not separated from their comprehension on social distance, status level, and imposition degree in their cultural dimension. The social aspects such as pragmalinguistics forms, context situations, and complaineers-complainees’ relationship of complaint determine politeness/ impoliteness.

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ABSTRAK

Komplain merupakan salah satu ujaran yang berpotensi menghina komunikator, utamanya orang yang dikomplain. Pemahaman mereka terhadap kesantunan dan ketidaksantunan dalam interanguage pragmatics pada komplain diharapkan mampu mengurangi ancaman wajah dan menghilangkan kesalahpahaman dalam berkomunikasi. Penelitian ini bertujuan untuk meneliti pemahaman pembelajar bahasa Inggris terhadap kesantunan dan ketidaksantunan di dalam komplain pada interlanguage pragmatics. Discourse Completion Tasks (DCT) dipilih sebagai instrumen dalam pengumpulan data. Penulis merekrut 25 mahasiswa pembelajar bahasa asing menjadi responden dalam penelitian. Penelitian ini menemukan bahwa pemahaman mahasiswa pembelajar bahasa asing terhadap kesantunan/ ketidaksantunan tidak dapat dipisahkan dari pemahaman mereka terhadap jarak sosial, tingkatan status, dan tingkatan kesalahan dalam dimensi budaya mereka. Aspek-aspek sosial, misalkan bentuk-bentuk pragmalinguistik, konteks situasi, dan hubungan antara pengkomplain dan orang yang dikomplain menentukan bentuk kesantunan dan ketidaksantunan.

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LIST OF TABLES

Table 1. The students’ understanding about politeness on pragmalinguistics forms in ILP of complaint

Table 2. The students’ understanding about impoliteness on pragmalinguistics forms in ILP of complaint

Table 3. The students’ understanding about politeness on the context situation in ILP of complaint

Table 4. The students’ understanding about impoliteness on the context situation in ILP of complaint

Table 5.The students’ understanding about politeness on the complainers -complainees’ relationship in ILP of complaint

Table 6. The students’ understanding about impoliteness on the complainers-complainees’ relationship in ILP of complaint

Table 7.The students’ understanding about politeness/ impoliteness on pragmalinguistics forms in ILP of complaint

Table 8. The students’ understanding about politeness/ impoliteness on context situations in ILP of complaint

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LIST OF CODES

EFL : English as Foreign Language DCT : Discourse Completion Task L : Learner

PL : Politeness IMPL : Impoliteness

Rsn : Giving honest reasons

Hnts : Using hints to soften complaint

Pls : Using word please to appreciate the listener Cld : Using modal could to keep the listener’s privacy

Exc : Using phrase excuse me to lengthen social distance Sry : Using sentence I’m sorryto keep the listener’s freedom NDmnd : Avoiding imposing/ demanding the listener

NItj : Omitting interjection/ high tone NBlm : Avoiding blaming the others NIslt : Avoiding insulting the others Drct : Using direct statements

HThn : Using hints to threaten implicitly

NExc : Omitting phrase excuse me to lengthen social distance Dmnd : Using imposing/ demanding utterance

Itj : Using interjection Blm : Blaming the others Req : Using polite request Rel : Relevant to the context Ang : Avoiding to express anger

Tol : Tolerant with the imposition Priv : Do not keep the listener’s privacy Noff :Avoiding offending the others Offn : The other making serious offences NSer : No serious problem

Expn : Expanding the problems

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xvi

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