PT Astra International didirikan pada tahun 1957 dengan 4 orang pegawai pada awalnya. Kemudian pada tahun 1970 dibuka motor vehicle division untuk mengembangkan produknya sehingga dapat bersaing di pasar international.
Karena terus mengalami perkembangan pertumbuhan yang pesat maka pada tahun 1975 dibuka beberapa dealer ( PT Astra Motor Sales “AMS” ) pada setiap negara dengan asumsi dapat meningkatkan penjualan dan perluasan pasar dalam skala international. Setelah itu, AMS diganti namanya menjadi PT. Astra International Toyota Sales Operation ( Auto 2000 ) pada tahun 1989. Dan sampai sekarang telah banyak berdiri di Indonesia ( khusus Surabaya saja diperkirakan telah dibuka sebanyak 8 – 10 dealer ).
3.2 Kegiatan dan Platform Perusahaan Kegiatannya mencakup :
Layanan penjualan kendaraan baru Toyota
Pengadaan suku cadang dan aksesoris Toyota asli
Layanan pemeliharaan kendaraan Toyota Sumber : AUTO 2000 Waru
Gambar 3.2 Platform perusahaan
Sumber : AUTO 2000 Waru
Gambar 3.2 Wilayah Pemasaran Toyota
3.3 Struktur Organisasi Perusahaan
Struktur organisasi AUTO 2000 terdiri dari :
¾ Marketing Operation Division Department Vehicle New car Department Vehicle Used Car Department Marketing & Planning Department Vehicle Logistic
¾ After Sales Division Department Service
Department Purch. & Logistic Department Parts & Accessories
¾ Finance & Admin. Division Department Finance & Legal Department Budget & Control
¾ Development Division
Department Customer relation Department IT
Department General Affair
Sumber : AUTO 2000 Waru
Gambar 3.3 Struktur organisasi PT Astra International ( Toyota sales operation )
TSO Remuneration Section Head Ri ki T dj lj TSO Recruitment & IR Section Head Ri ki T dj lj TSO Training & Dev. Sect. Head
M h D i Ah d
TSO General Affair Section Head Dji i
TSO Sec,Safety & Env. Sect. Head Mt
TSO CS Planning & Prog. Sect. Head Sh i Zh i TSO Customer Database Sect. Head Sh i Zh i TSO Software Section Head J i S ti TSO Hardware Section Head
J Eff di
TSO Treasury Section Head
B b P k
TSO Asset & Adm. Sect. Head
S K iih
TSO Legal Section Head
B i Ak
TSO Mark. Product & Svc Sect. Head O i it O
TSO Mark. Communication Sect. Hd O i it O
TSO Admin and Dev. Section Head B di A ifi
TSO Logistic Operation Section Head
H d S j S
TSO PDC Jakarta Section Head
S i t
TSO Planning & Dev. Sect. Head
Ik i I ll
TSO Market Info & Pricing Sect. Head A Ri k T i
TSO Purch.&Log.Parts & Acc.Sect. Hd A d K i
TSO Purch. & Log.Service Sec. Head
S t
TSO Parts Section Head A ti T W TSO Administration Section Head S i Wid ti TSO Accessories Section Head A ti T W TSO Service Mgmt Dev Sect. Head
F S j t
TSO Service Channel Dev. Sect. Head I K t t S t
TSO Human Resources Dept. Head Ri ki T dj lj TSO Gen. Affair Dept. Head Di l Sit ki TSO Customer Relation Dept. Head Sh i Zh i TSO Information Tech. Dept. Head
T hil B b W
TSO Budget and Control Dept. Head Ell j ti
TSO Finance Dept. Head L Pl Tt TSO Mark. and Planning Dept Head O i it O
TSO Vehicle Logistic t. Head Ai R fi
TSO Vehicle New Car Dept. Head T j h M ti S TSO Vehicle Used Car Dept Head
Ik i I ll
TSO After Sls Purch & Log. Dept.Head S t
TSO Parts and Acc. Dept. Head A ti T W TSO Service Dept. Head Cicip Gurcipta
TSO Technical & Training Sect. Head Hairil Anwar
TSO Development Division J dj J TSO Fin.and Adm.Division L Pl Tt TSO Marketing Operation Div. Head Gidi R di T TSO After Sales Division Head Th i S S
TSO Chief Executive
J h D
TSO Chief Executive Assistant Hdi K H li
TSO Chief Operation
Rh Gi di
TSO Deputy Chief Opr H di B k i
TSO DOM Direct Sales Used Car Adji Wib B SC TSO DOM Service Pd G lt TSO DOM Parts Okk K Kt di TSO DOM Direct Sales New Car K di T dj j TSO DOM Direct Sales New Car T KiPi TSO DOM Jatim J B dit TSO DOM Sumatera
B b G
TSO Operation Manager DKI H di B k i TSO Operation Manager Jabar
A d H t
TSO Operation Manager Jatim H T i
TSO Operation Manager Sumatera
Rh Gi di
TSO Kaderisasi Service Sub Sect. Head
F S j t
TSO Service Program Dev. Sub Sect.Hd H t T i Wib TSO Body Repair Sub Section Head Nil T di TSO THS Sub Section Head
A Z i Ridl
TSO General Repair Sub Section Head K lik S ti Adi
TSO Channel Dev. Sub Section Head I K t t S t
TSO Envi, Health&Safety Sub Sect. Head I K t t S t
TSO System and Data Sub Section Head S it
TSO Storage Sub Section Head Dj b i
TSO Optional Retail Sub Section Head
A H i t
TSO Delivery Advisor Sub Section Head
N D
TSO Receiving Sub Section Head
T h I S
TSO Optional Package Sub Section Head Wi t
TSO Delivery Advisor Sub Section Head H di S i t
TSO Shipment Control Sub Section Head
S i
TSO Delivery Control Inv. Sub Sc. Head J li Li
TSO Distribution & Up-dating Sub Sc. Hd D jti S j
TSO PDS&Forwarder Control Sub Sc.Hd Nti
TSO GA & PPIC Sub Section Head Nti
TSO Hardware Support Sub Section Head
Si K H
TSO Adm. & Asset Mngt Sub Sect. Head S J P ll
TSO S/W Veh.Log DKI&UC Sub Sect.Hd K i
TSO S/W Veh. DKI & Acct Sub Sect. Head N
TSO S/W Fin, Tax & HRD Sub Sec. Head Wi
TSO S/W Service & Parts Sub Sect. Head B di A
TSO Security Sub Section Head
A G di
TSO Env. Health & Safety Sub Sec. Head Mt
TSO Compensation&Benefit Sub Sect. Hd Ri ki T dj lj
TSO Personnel Adm. Sub Section Head Ri ki T dj lj
TSO Industrial & Gov. Rel. Sub Sec. Head Ri ki T dj lj
TSO Recruitment Sub Section Head Ri ki T dj lj TSO Training & Dev. Sub Section Head
M h D i Ah d
TSO Org. & Career Dev Sub Sect. Head
M h D i Ah d
