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FIELD OBSERVATION REPORT
DOORMAN
HOTEL SURYA INDAH
SALATIGA
Submitted in Partial Fulfillment of The Requirements for
The Professional Title of “Ahli Madya”
Compiled by:
SERIUS JAYA ZEGA
3111009
DIII PROGRAM OF ENGLISH DEPARTMENT
FACULTY OF LANGUAGE AND LITERATURE
SATYA WACANA CHRISTIAN UNIVERSITY
SALATIGA
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Approval Page
This paper about Doorman of Hotel Surya Indah Salatiga has been defended before the Faculty of Language and Literature Examination of Satya Wacana Christian University Salatiga.
Day and date : 23rd January, 2015.
Place : G1, FBS- Kartini Salatiga.
It has already been accepted as a partial requirement for the degree of Diploma III.
Rindang Widiningrum.SS.M.Hum
Paper Advisor
Anna Sriastuti, S.Pd.,M.Hum
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ACKNOWLEDGEMENTS
Great thanks prayed to the Lord Jesus Christ for His power and grace so author could finished this paper well. With the completion of this paper, the author would like to thank to all those who have helped in the implementation of observation to finally finish this report. Author would like to thank to :
1. My wife Etika Yuliani and my son Eben Haezer K. N. Zega for the support, and prayer.
2. My beloved Mom I. Setia Gea who help the writer and give pray from
begin to the end of my study, and brother Bena’ato Zega and his wife
sayangi Gea.
3. Special thank to BNKP and YPTKSW who gaved me chance to have study in Satya Wacana Christian University.
4. My family (mother, father, sisters, brothers) for the support given to me.
5. Mr. In Yusuf and Mrs. Sianny Astuty for all support, prayer, and guidance.
6. Mrs. Rindang Widianingrum as my preceptor, thank you for the guidance, patient, time and support to finish my paper.
7. Mr. Agus Sunanto as the Fron Officer of Hotel Surya Indah who helped the author to write this paper.
8. All teacher and staff of FBS for the help, knowledge, and support.
9. All of my classmates for the togetherness and friendship.
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BRIEF SUMMARY
Hotel Surya Indah was build in 1982 that means it is stand for about 32 years long. For that long exist this hotel does not make good effort if compared to other hotel in salatiga. There are some point that are different such as principle and managerial system hold by this hotel. Soenarto Hartadji is the owner of Hotel Surya Indah live in Semarang but he rarely come and see the situation of his hotel. The management is surrendered to the employee, so the owner does not really care with the managerial system used by his employee.
Observed the doorman is the first focus of this paper, but after all the observation finished, writer found many things which are not equal to theories learned. Fron Office must divide into some division like receptionist, customer service, doorman, concierge,doorbell,etc; but in this hotel one people could served more than what had became their responsibilities, means one person could be doormen, and also doorbell, or even receptionist.
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1.5. Interviewee Profile ... 3
CHAPTER II Theoretical Review ... 4
2.1. Hotel ... 4
2.2. Hotel Classification ... 4
2.3. Fron Office ... 5
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3.2. Roles of English ... 16
3.2.1. Role of English in the Company ... 16
3.2.2. Form of the use of English ... 17
3.2.3.Obstacle of the Use of English ... 17
3.3. Reflection 3.3.1. Advantages ... 18
3.3.2. Disadvantages ... 18
3.3.3. Learning ... 19
CHAPTER IV 4.1. Conclusion ... 20
4.2. Sussgestions ... 21
References ... 22
