bidang telekomunikasi yang dikenal dengan CDMA (Code Division Multiple Access). PT Telkom menghadirkan layanan fixed wireless berbasis CDMA yang diberi brand Telkom Flexi dimana biaya pemakaiannya mengacu pada tarif telepon rumah. Adanya tingkat peluang pasar yang tinggi pada teknologi CDMA ini dalam waktu yang relatif singkat Telkom Flexi telah memiliki 2 produk pesaing yang juga menggunakan biaya pulsa yang mengacu pada tarif telepon rumah, sebagai senjata mereka untuk meraih pangsa pasar. Dengan demikian Telkom Flexi harus dapat mengimbangi strategi pemasaran yang diterapkan pesaing agar para pelanggan Telkom Flexi tidak beralih pada operator lain bahkan dapat meraih pangsa pasar yang lebih tinggi. Untuk itu diperlukan strategi pemasaran yang tepat dan efektif bagi Telkom Flexi.
Penelitian dimulai dengan mengidentifikasikan faktor-faktor yang mempengaruhi konsumen dalam memilih kartu selular, kemudian peta posisi Telkom Flexi terhadap pesaing-pesaingnya. Setelah itu penentuan segmen pasar berdasarkan data demografi dan persepsi konsumen terhadap Telkom Flexi dan pada akhirnya penyusunan strategi pemasaran Telkom Flexi berdasarkan pada 7 P.
Penelitian ini menggunakan metode Analisis Faktor yang berfungsi untuk mengidentifikasi faktor-faktor yang mempengaruhi konsumen dalam memilih kartu selular CDMA. Selain itu juga dengan metode Correspondence Analysis yang bertujuan untuk mengetahui peta posisi persaingan sesama operator kartu selular CDMA. Untuk demografi sendiri diolah dengan menggunakan tabulasi silang (Crosstab) dan persepsi konsumen terhadap Telkom Flexi diolah dengan menggunakan persentase dan pie chart. Data yang diolah diperoleh dengan cara menyebarkan kuesioner kepada konsumen di kota bandung dengan menggunakan
Purposive Sampling yaitu konsumen yang pernah menggunakan kartu selular Telkom Flexi, Fren dan Esia.
Usulan strategi pemasaran bagi kartu selular CDMA Telkom Flexi dilakukan dengan menggunakan bauran pemasaran yang terdiri dari 7 P yakni product, price, place, promotion, people, process dan physical evidence dengan melihat keunggulan dan kelemahan yang dimiliki oleh Telkom Flexi dibandingkan dengan para pesaingnya dan berdasarkan pertimbangan segmen pasar yang dipilih, target perusahaan serta
positioning statement yang ditanamkan yaitu “Bukan Telepon Biasa” yakni Telkom Flexi sebagai telepon selular dengan pulsa rumah.
Rapid technology improvement and the needs of communications providing, trigger
the presence of new cellular telecommunication service and called it with CDMA. PT
Telkom lounch newest fixed wireless service with CDMA basic and
Nama : Indriani Kusumawati
Alamat di Bandung : Jl. Garu Raya No.5 Babakan Sari I Kiara Condong
Bandung 40283
Alamat Asal : Jl. Garu Raya No.5 Babakan Sari I Kiara Condong
Bandung 40283
No. Telp. Bandung : (022) 7200598
No. Telp. Asal : (022) 7200598
No. Handphone : 0818 21 6457
Alamat Email : indri0403@yahoo.com
Pendidikan : SMU Negeri 20, Bandung
Jurusan Teknik Industri Universitas Kristen Maranatha
Nilai Tugas Akhir : A
Nama Mahasiswa : Indriani Kusumawati
NRP : 0023109
Judul Tugas Akhir : Usulan Perumusan Strategi Pemasaran Kartu Selular
Telkom Flexi
Komentar-Komentar Dosen Penguji :
D Sudah cukup baik.
D Sudah Ok !
D Teori-teori di draft seharusnya mencantumkan sumbernya ( sebagian sudah
dikutip sebagian belum).
Adequacy.
Bartlett's Test of y Approx. Chi-Square 2157,297
Sphericit df 595
Sig. ,000
Communalities
Initial Extraction
SUARA 1,000 ,771
SINYAL 1,000 ,749
JANGK 1,000 ,588
MMS 1,000 ,656
SMS 1,000 ,690
CALLWAIT 1,000 ,720
GPRS 1,000 ,699
BLANKNUM 1,000 ,859
SMSCEPAT 1,000 ,810
INTERNET 1,000 ,810
FEATURE 1,000 ,759
MEMORY 1,000 ,675
PERDANA 1,000 ,698
VOUCHER 1,000 ,697
HITPULSA 1,000 ,568
POTPULSA 1,000 ,520
TARIFPLS 1,000 ,681
TARIFSMS 1,000 ,804
HRGHANST 1,000 ,575
BONUS 1,000 ,808
TMBHPLS 1,000 ,716
INFORMSI 1,000 ,728
CALLCETR 1,000 ,772
CEPATTGP 1,000 ,735
ERRORCPT 1,000 ,694
CITRAPRO 1,000 ,809
RAMAH 1,000 ,665
PNGTAHUA 1,000 ,737
DESAIN 1,000 ,824
Extraction Method: Principal Component Analysis.
2 4,081 11,661 24,600 4,081 11,661 24,6003,131 8,945 18,124
3 3,295 9,415 34,015 3,295 9,415 34,0153,051 8,718 26,843
4 2,372 6,777 40,791 2,372 6,777 40,7912,808 8,022 34,865
5 1,859 5,313 46,104 1,859 5,313 46,1042,389 6,826 41,691
6 1,672 4,776 50,880 1,672 4,776 50,8801,826 5,218 46,910
7 1,534 4,382 55,262 1,534 4,382 55,2621,673 4,779 51,688
8 1,389 3,970 59,232 1,389 3,970 59,2321,653 4,723 56,411
9 1,289 3,682 62,914 1,289 3,682 62,9141,503 4,295 60,706
10 1,177 3,364 66,277 1,177 3,364 66,2771,416 4,044 64,750
11 1,110 3,171 69,449 1,110 3,171 69,4491,378 3,937 68,687
12 1,058 3,022 72,471 1,058 3,022 72,4711,324 3,784 72,471
13 ,955 2,730 75,201
14 ,924 2,640 77,840
15 ,809 2,310 80,150
16 ,725 2,071 82,222
17 ,650 1,858 84,080
18 ,614 1,754 85,833
19 ,563 1,609 87,442
20 ,539 1,539 88,981
21 ,465 1,328 90,309
22 ,452 1,292 91,601
23 ,423 1,209 92,809
24 ,392 1,121 93,930
25 ,345 ,985 94,915
26 ,316 ,903 95,818
27 ,287 ,820 96,637
28 ,270 ,772 97,410
29 ,230 ,657 98,066
30 ,198 ,564 98,631
31 ,159 ,455 99,086
32 ,135 ,386 99,472
33 ,101 ,290 99,762
JANGK ,439 -,135 -,173 ,426 ,192 -,123 -,159 -3,205E-02 -7,300E-02 -,214 9,320E-02 ,170
MMS ,516 -,130 -9,771E-02 ,355 -,119 -,185 ,350 -9,379E-02 ,147 1,736E-02 ,190 -1,633E-02
SMS ,390 -,101 -,145 ,124 -,139 ,269 ,258 -,215 ,461 -1,504E-02 ,256 -9,707E-02
CALLWAIT ,368 ,453 ,163 8,918E-02 -3,424E-02 -5,412E-02 2,216E-02 -,163 -,203 -,356 -,320 -,208
GPRS ,578 ,361 -9,431E-02 ,101 -,270 ,261 -9,803E-02 -8,411E-02 -,153 -3,975E-02 -7,916E-02 ,163
BLANKNUM ,689 ,470 -,119 -2,288E-02 -,236 ,104 -3,812E-02 2,699E-02 -,193 -3,699E-02 -8,834E-02 ,184
SMSCEPAT -,299 2,548E-02 2,773E-02 ,318 -5,993E-02 -3,642E-02 ,338 -,145 -,321 ,199 8,790E-02 ,572
INTERNET ,199 7,973E-02 ,293 ,141 1,142E-03 ,374 -,317 -,180 ,285 ,470 -,290 2,625E-04
FEATURE ,514 ,552 -7,123E-02 -,126 -,170 ,165 ,205 9,426E-02 -,184 3,657E-02 ,148 7,190E-02
MEMORY ,201 ,119 -,198 2,135E-02 ,366 ,428 -,205 -2,963E-02 ,295 ,201 ,146 ,269
PERDANA 5,271E-02 -,199 ,313 ,341 2,900E-02 ,354 -,360 6,428E-02 -,274 1,277E-02 ,275 -,175
VOUCHER 9,391E-02 -,261 ,551 ,236 ,155 ,176 3,121E-03 7,419E-02 -,274 ,135 ,327 -2,829E-02
HITPULSA ,363 -,131 -3,422E-02 ,404 -1,077E-03 -,175 7,828E-03 ,289 -5,399E-02 ,110 -,353 2,288E-02
POTPULSA 9,402E-02 ,509 4,515E-02 6,272E-02 ,143 ,391 -2,248E-02 -5,584E-02 -,166 -,184 -1,894E-02 8,638E-02
TARIFPLS -,251 ,547 ,200 ,124 -,177 -4,729E-02 6,977E-03 ,100 ,121 -,234 ,366 -,129
TARIFSMS -6,097E-02 ,767 ,344 7,484E-02 6,947E-03 -,122 -5,749E-03 ,188 9,077E-02 7,250E-03 ,167 -4,314E-02
HRGHANST -,250 ,558 ,308 7,282E-02 -8,534E-02 -,110 -,138 ,148 ,114 -1,207E-02 -,163 9,707E-03
BONUS -,355 ,415 ,124 ,315 ,345 -,261 ,166 -,207 8,153E-02 ,260 -,108 ,227
TMBHPLS -8,344E-02 ,709 ,134 3,869E-02 ,147 -,225 -1,220E-02 2,468E-02 ,105 ,190 ,258 -1,740E-02
INFORMSI -,290 ,309 ,173 -3,234E-02 -,246 8,142E-02 ,354 ,338 -,189 ,361 -,101 -,185
ACRHIBUR -,236 ,240 3,871E-03 ,159 ,678 -,113 -6,252E-02 -,105 4,835E-02 -,298 -8,146E-02 8,085E-02
ARTIS ,383 ,472 ,129 -9,061E-02 ,250 8,644E-02 9,831E-02 -,231 ,223 -5,923E-03 -5,455E-02 -,267
PROGKHS 4,796E-04 ,172 1,544E-02 -6,112E-03 -,132 ,206 -5,093E-02 ,537 ,348 -,281 -,111 ,353
KTRPUSAT -2,229E-02 -,332 ,195 ,301 ,262 -4,556E-03 1,208E-02 ,481 ,124 -,164 5,222E-02 2,995E-02
COUNTER -,517 -4,940E-02 ,272 ,558 -,422 ,107 -9,573E-02 -,213 ,106 -,139 -6,146E-02 -1,732E-02
STNDGUD -,547 -4,227E-02 ,237 ,559 -,409 7,543E-02 -7,929E-02 -,218 9,422E-02 -,135 -1,884E-02 -9,927E-04
CALLCETR ,256 1,100E-02 ,741 -,161 ,111 -,198 ,236 -2,671E-02 2,095E-02 -9,270E-02 3,418E-02 ,113
CEPATTGP -,240 4,374E-02 -,437 ,337 1,421E-02 ,191 ,359 ,331 ,213 9,916E-02 -,138 -,146
ERRORCPT ,184 ,161 ,169 2,457E-02 -7,257E-02 -,391 -,579 ,151 -4,545E-03 ,286 5,693E-02 -6,610E-02
CITRAPRO -,257 ,143 -9,738E-02 ,324 ,472 ,397 ,165 7,368E-02 -,308 1,837E-02 -,133 -,285
RAMAH ,302 -,178 ,654 -,111 9,196E-03 ,132 ,259 4,337E-02 ,107 7,330E-03 -4,727E-02 -4,205E-02
PNGTAHUA ,237 -,457 ,593 -,203 7,575E-02 ,140 1,133E-02 ,204 -1,260E-02 -2,982E-02 2,355E-02 ,102
DESAIN ,272 -,246 ,740 9,951E-03 2,675E-02 -3,781E-02 ,149 -,170 ,102 -2,955E-02 -,274 5,146E-02
JANGK MMS ,516
SMS CALLWAIT
GPRS ,578 BLANKNUM ,689
SMSCEPAT ,572
INTERNET
FEATURE ,514 ,552 MEMORY
PERDANA
VOUCHER ,551
HITPULSA
POTPULSA ,509 TARIFPLS ,547 TARIFSMS ,767 HRGHANST ,558
BONUS
TMBHPLS ,709 INFORMSI
ACRHIBUR ,678
ARTIS
PROGKHS ,537
KTRPUSAT
COUNTER -,517 ,558 STNDGUD -,547 ,559
CALLCETR ,741
CEPATTGP
ERRORCPT -,579
CITRAPRO
RAMAH ,654
PNGTAHUA ,593
DESAIN ,740
JANGK ,538
MMS ,554 ,526
SMS ,783
CALLWAIT ,587
GPRS ,781
BLANKNUM ,839
SMSCEPAT ,867
INTERNET ,842
FEATURE ,711
MEMORY ,550
PERDANA ,776
VOUCHER ,678
HITPULSA ,686
POTPULSA ,520
TARIFPLS ,668
TARIFSMS ,846
HRGHANST ,579
BONUS ,525
TMBHPLS ,811
INFORMSI ,768
ACRHIBUR ,514 -,524
ARTI S
PROGKHS ,817
KTRPUSA T
COUNTER ,936
STNDGUD ,919
CALLCETR ,822
CEPATTG P ERRORCP T
CITRAPRO ,828
RAMAH ,768
PNGTAHUA ,686
DESAIN ,865
Rotated Component Matrix
Component
1 2 3 4 5 6 7 8 9 10 11 12
SUARA -5,110E-02 6,946E-02 7,757E-02 ,749 -,170 -3,309E-02 5,935E-02 ,338 -8,518E-02 -3,416E-02 -3,923E-02 -,197 SINYAL -2,427E-02 -5,234E-02 ,194 ,816 -4,205E-02 -8,741E-02 7,915E-02 5,809E-02 -9,481E-02 5,318E-02 -,102 2,230E-02 JANGK -,107 -6,892E-02 ,142 ,538 -3,278E-02 2,635E-02 ,164 7,509E-02 -,465 -5,682E-02 7,951E-02 4,954E-02 MMS -3,627E-02 ,111 9,520E-02 ,554 -1,187E-02 -9,971E-02 -3,914E-02 ,526 -2,144E-02 -,129 ,109 -9,734E-02 SMS -9,932E-02 3,170E-02 ,110 ,115 2,104E-02 -5,090E-02 -2,944E-02 ,783 -5,099E-02 ,140 -,119 2,333E-02 CALLWAIT ,200 ,216 ,587 ,194 ,126 ,226 -,179 -,151 -,101 -,140 -,271 -,166 GPRS -1,421E-02 -4,252E-02 ,781 ,200 -1,443E-02 -9,883E-02 3,460E-02 9,249E-02 -2,584E-02 ,160 -1,619E-03 4,513E-02 BLANKNUM 7,928E-02 -1,397E-02 ,839 ,264 -,209 -,153 -6,497E-02 2,902E-02 1,241E-02 5,835E-02 -8,390E-03 6,131E-02 SMSCEPAT 3,518E-03 -2,612E-02 1,707E-02 -2,586E-02 ,196 6,467E-02 2,444E-02 -3,860E-02 6,822E-02 -8,294E-02 ,867 -3,681E-02 INTERNET 2,407E-02 ,193 ,126 5,556E-02 ,144 -2,103E-02 8,016E-02 1,448E-03 7,344E-02 ,842 -9,689E-02 -4,728E-02 FEATURE ,247 -8,206E-03 ,711 6,081E-02 -,320 -4,485E-02 1,203E-02 ,197 ,195 -6,240E-02 4,849E-02 3,126E-02 MEMORY 3,260E-02 -,183 9,594E-02 -6,555E-02 -,305 ,115 ,131 ,250 -,287 ,550 8,913E-02 ,221 PERDANA -5,908E-02 6,925E-02 3,513E-02 6,759E-02 ,212 7,531E-02 ,776 -5,764E-02 -5,668E-02 ,119 -9,937E-02 -3,105E-02 VOUCHER 1,489E-02 ,423 -9,999E-02 7,977E-02 2,173E-02 7,309E-02 ,678 1,910E-02 3,559E-02 1,744E-02 ,165 -8,245E-02 HITPULSA -,133 7,588E-02 5,270E-02 ,686 1,308E-02 5,881E-02 -4,347E-02 -,157 ,116 8,840E-02 1,922E-02 ,141 POTPULSA ,231 -3,240E-02 ,520 -,173 -6,223E-03 ,348 ,104 -2,368E-02 -,118 9,215E-02 3,206E-02 9,495E-02 TARIFPLS ,668 -8,510E-02 ,102 -,196 ,263 -1,736E-02 ,111 ,117 4,141E-02 -,243 -8,248E-02 ,124 TARIFSMS ,846 8,000E-02 ,217 -5,547E-02 2,946E-02 3,042E-02 1,761E-02 -7,710E-02 ,114 -7,292E-03 -1,547E-02 ,105 HRGHANST ,579 5,605E-02 9,701E-02 -9,691E-02 ,242 1,867E-02 -,136 -,298 ,117 ,101 -4,779E-02 ,157 BONUS ,525 -4,888E-03 -,190 4,202E-02 ,120 ,287 -,264 -,134 -8,127E-02 ,205 ,484 -,166 TMBHPLS ,811 -9,136E-02 8,162E-02 -4,506E-02 -,125 -1,026E-03 -4,098E-02 -1,078E-02 2,548E-02 7,117E-02 9,862E-02 -9,399E-02 INFORMSI ,261 2,033E-02 2,765E-02 -,121 3,928E-02 ,137 6,998E-04 -,123 ,768 -4,516E-02 ,125 1,835E-02 ACRHIBUR ,312 -2,437E-02 -,174 -3,816E-02 -5,355E-02 ,514 -,120 -,198 -,524 -1,620E-02 6,623E-02 2,677E-02 ARTIS ,371 ,207 ,315 2,630E-02 -,203 ,230 -,180 ,239 -,101 ,220 -,293 -,207 PROGKHS ,107 6,978E-03 ,128 -3,551E-02 3,588E-02 -5,033E-02 -,109 -1,037E-02 1,053E-02 3,696E-02 -4,564E-02 ,817 KTRPUSAT -2,881E-02 ,194 -,373 ,292 3,945E-03 ,184 ,277 -2,754E-02 -6,828E-02 -9,577E-02 -2,430E-02 ,443 COUNTER 7,511E-02 -1,955E-02 -,136 -7,279E-02 ,936 1,849E-02 ,111 4,246E-03 4,323E-02 3,802E-02 ,111 3,225E-02 STNDGUD 9,408E-02 -5,877E-02 -,160 -8,109E-02 ,919 1,363E-02 ,108 1,360E-02 3,237E-02 4,335E-03 ,149 1,895E-02 CALLCETR ,234 ,822 3,241E-02 1,842E-03 -9,822E-02 -9,325E-02 2,039E-02 -1,221E-02 -5,721E-02 -,111 6,640E-02 -2,951E-02 CEPATTGP -2,200E-02 -,404 -,190 ,182 8,593E-02 ,421 -,172 ,248 ,369 1,709E-02 5,002E-02 ,295 ERRORCPT ,341 -4,929E-02 -2,407E-02 ,290 -7,907E-02 -,467 ,172 -,374 -3,760E-02 ,220 -,187 -,106 CITRAPRO 2,649E-02 -,180 -1,938E-02 -1,459E-02 1,119E-02 ,828 ,236 -9,665E-02 ,117 5,475E-02 4,052E-02 -7,599E-02 RAMAH -2,728E-02 ,768 2,866E-02 7,956E-03 -3,765E-02 -1,382E-03 ,121 ,153 ,141 6,832E-02 -7,996E-02 5,459E-02 PNGTAHUA -,250 ,686 -,119 -3,566E-02 -,144 -,130 ,324 -4,526E-02 1,200E-02 3,476E-02 -5,912E-02 ,199 DESAIN -8,400E-02 ,865 -9,239E-03 ,113 ,160 -2,462E-02 -2,645E-02 -2,284E-02 -4,017E-02 ,147 -1,629E-02 -6,864E-02
Rotated Component Matrix
1 2 3 4 5 6 7 8 9 10 11 12
TARIFPLS ,668 TARIFSMS ,846 HRGHANST ,579 BONUS ,525 TMBHPLS ,811
ARTIS
CALLCETR ,822 RAMAH ,768 PNGTAHUA ,686 DESAIN ,865 CEPATTGP
CALLWAIT ,587 GPRS ,781 BLANKNUM ,839 FEATURE ,711 POTPULSA ,520
SUARA ,749 SINYAL ,816 JANGK ,538 HITPULSA ,686 COUNTER ,936 STNDGUD ,919 CITRAPRO ,828 ERRORCPT
PERDANA ,776 VOUCHER ,678
MMS ,526 SMS ,783 INFORMSI ,768 ACRHIBUR -,524
INTERNET ,842 MEMORY ,550 SMSCEPAT ,867
A N A C O R - VERSION 0.4 BY
DEPARTMENT OF DATA THEORY
UNIVERSITY OF LEIDEN, THE NETHERLANDS
The table to be analyzed:
1 2 3
FLEXI FREN ESIA Margin
The Rowprofiles:
1 2 3
FLEXI FREN ESIA Margin
1 ,393 ,321 ,286 1,000 2 ,438 ,308 ,254 1,000 3 ,340 ,349 ,311 1,000 4 ,403 ,357 ,240 1,000 5 ,453 ,301 ,246 1,000 6 ,386 ,317 ,297 1,000 7 ,415 ,289 ,296 1,000 8 ,372 ,338 ,290 1,000 9 ,281 ,372 ,347 1,000 10 ,447 ,283 ,269 1,000 11 ,375 ,368 ,257 1,000 12 ,282 ,351 ,367 1,000
--- --- --- Margin ,382 ,330 ,288
The Columnprofiles:
1 2 3
FLEXI FREN ESIA Margin
1 ,086 ,081 ,083 ,083 2 ,095 ,078 ,073 ,083 3 ,074 ,088 ,090 ,083 4 ,088 ,090 ,069 ,083 5 ,099 ,076 ,071 ,083 6 ,084 ,080 ,086 ,083 7 ,091 ,073 ,085 ,083 8 ,081 ,085 ,084 ,083 9 ,061 ,094 ,100 ,083 10 ,098 ,072 ,078 ,083 11 ,082 ,093 ,074 ,083 12 ,061 ,089 ,106 ,083 --- --- ---
Dimension Singular Inertia Proportion Cumulative Value Explained Proportion 1 ,11469 ,01315 ,856 ,856 2 ,04704 ,00221 ,144 1,000 --- --- --- Total ,01537 1,000 1,000
Row Scores:
Row Marginal Dim
Profile 1 2
1 ,083 -,062 ,052 2 ,083 -,343 ,000 3 ,083 ,254 -,036 4 ,083 -,177 -,408 5 ,083 -,436 ,013 6 ,083 -,009 ,131 7 ,083 -,167 ,323 8 ,083 ,055 -,049 9 ,083 ,622 -,046 10 ,083 -,373 ,246 11 ,083 -,006 -,414 12 ,083 ,642 ,189
Column Scores:
Column Marginal Dim
Profile 1 2
Row and Column Scores
Symmetric Normalization
Dimension 1
,8 ,6
,4 ,2
-,0 -,2
-,4 -,6
D
im
e
ns
ion 2
,4
,2
-,0
-,2
-,4
-,6
Columns
Row s ESIA
FREN FLEXI
12
11 10
9 8
7
6
5
4
3 2
R E L IA B I LI T A S A N A L Y S I S - S C A L E (ALPHA)
Item-total Statistics
Scale Scale Corrected
Mean Variance Item- Alpha if Item if Item Total if Item
Deleted Deleted Correlation Deleted
VAR00001 104,2750 95,6968 ,4759 ,8387
VAR00002 103,9083 100,9075 ,2238 ,8452
VAR00003 104,2833 100,4737 ,2123 ,8457
VAR00004 104,1917 98,2403 ,3744 ,8418
VAR00005 104,6667 96,6443 ,3488 ,8426
VAR00006 104,6667 96,6443 ,3488 ,8426
VAR00007 104,8250 94,8683 ,4214 ,8402
VAR00008 104,7667 96,0627 ,4418 ,8396
VAR00009 104,2833 99,3980 ,2654 ,8445
VAR00010 104,4917 95,5630 ,4081 ,8406
VAR00011 104,3833 99,4485 ,2248 ,8460
VAR00012 104,5000 95,3445 ,4727 ,8386
VAR00013 104,2083 98,5193 ,4047 ,8414
VAR00014 104,4417 98,5680 ,2688 ,8448
VAR00015 104,3167 97,4283 ,4138 ,8407
VAR00016 104,1083 97,9798 ,4485 ,8404
VAR00017 104,2500 100,7437 ,2204 ,8453
VAR00018 104,3083 99,4083 ,2902 ,8439
VAR00019 104,3167 98,2182 ,3277 ,8429
VAR00020 104,3917 99,4504 ,3086 ,8434
VAR00021 104,4917 98,5377 ,3823 ,8418
VAR00022 104,4167 100,5812 ,1890 ,8464
VAR00023 104,4000 100,1244 ,3500 ,8431
VAR00024 104,3167 97,4283 ,4138 ,8407
VAR00025 104,8250 94,8683 ,4214 ,8402
VAR00026 104,7667 96,0627 ,4418 ,8396
VAR00027 104,2833 99,3980 ,2654 ,8445
VAR00028 104,4917 95,5630 ,4081 ,8406
VAR00029 104,3833 99,4485 ,2248 ,8460
VAR00030 104,5000 95,3445 ,4727 ,8386
VAR00031 104,4333 98,6510 ,3683 ,8421
VAR00032 104,2000 100,4303 ,3316 ,8435
VAR00033 104,0333 100,5871 ,2749 ,8443
VAR00034 104,2000 100,4303 ,3316 ,8435
R E L I A B I L I T Y A N A L Y S I S -S C A L E (ALPHA)
Reliability Coefficients
N of Cases = 120,0 N of Items = 35
Alpha = ,8465
Factor Analysis
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure
Adequacy.
of Sampling ,608
Bartlett's Test of y Approx. Chi-Square 2157,297
Sphericit df 595
Communalities
Initial Extraction
SUARA 1,000 ,771
SINYAL 1,000 ,749
JANGK 1,000 ,588
MMS 1,000 ,656
SMS 1,000 ,690
CALLWAIT 1,000 ,720
GPRS 1,000 ,699
BLANKNUM 1,000 ,859
SMSCEPAT 1,000 ,810
INTERNET 1,000 ,810
FEATURE 1,000 ,759
MEMORY 1,000 ,675
PERDANA 1,000 ,698
VOUCHER 1,000 ,697
HITPULSA 1,000 ,568
POTPULSA 1,000 ,520
TARIFPLS 1,000 ,681
TARIFSMS 1,000 ,804
HRGHANST 1,000 ,575
BONUS 1,000 ,808
TMBHPLS 1,000 ,716
INFORMSI 1,000 ,728
ACRHIBUR 1,000 ,730
ARTIS 1,000 ,651
PROGKHS 1,000 ,717
KTRPUSAT 1,000 ,586
COUNTER 1,000 ,934
STNDGUD 1,000 ,925
CALLCETR 1,000 ,772
CEPATTGP 1,000 ,735
ERRORCPT 1,000 ,694
CITRAPRO 1,000 ,809
RAMAH 1,000 ,665
PNGTAHUA 1,000 ,737
DESAIN 1,000 ,824
Extraction Method: Principal Component Analysis.
Anti-image Matrices
SUARA SINYAL JANGK
Anti-image Covariance SUARA 0,204 -0,144 -2,61E-002
SINYAL -0,144 0,2 -4,84E-002
JANGK -2,61E-002 -4,84E-002 0,568
MMS -0,166 0,103 -8,19E-003
SMS 2,41E-003 1,68E-002 -8,87E-002
CALLWAIT -6,68E-002 4,67E-002 -9,53E-003 GPRS 1,50E-002 -3,10E-002 4,88E-002 BLANKNUM 3,98E-002 -3,84E-002 -7,50E-002 SMSCEPAT -1,34E-002 2,02E-002 -1,14E-002 INTERNET -7,94E-002 7,62E-002 3,28E-002 FEATURE -4,11E-002 2,93E-002 5,91E-002 MEMORY -1,90E-002 8,30E-003 -4,50E-002 PERDANA 6,60E-002 -7,84E-002 -6,86E-002 VOUCHER -2,45E-002 2,30E-002 -2,90E-002
HITPULSA 5,62E-002 -0,13 1,66E-002
POTPULSA 4,65E-002 1,15E-002 -5,36E-002 TARIFPLS -2,74E-002 4,52E-002 1,47E-002 TARIFSMS 3,40E-002 -4,97E-002 1,36E-002 HRGHANST -1,84E-002 4,75E-002 4,06E-002 BONUS 1,53E-002 -1,36E-002 2,11E-002 TMBHPLS -1,70E-002 2,43E-002 -1,35E-002 INFORMSI 6,01E-003 4,52E-002 -2,60E-002 ACRHIBUR -7,28E-003 1,81E-002 -0,114 ARTIS 1,35E-002 -2,06E-002 1,63E-002 PROGKHS 6,38E-002 -5,88E-002 4,12E-002 KTRPUSAT 2,27E-002 -9,93E-003 -0,101 COUNTER 9,04E-003 -8,12E-003 1,53E-002 STNDGUD -6,91E-003 6,14E-003 -1,58E-002 CALLCETR -5,37E-003 4,31E-003 5,16E-003 CEPATTGP 3,43E-002 -6,18E-002 -7,52E-003 ERRORCPT 3,44E-002 -8,98E-002 1,58E-002 CITRAPRO -4,18E-002 2,24E-002 4,82E-002
RAMAH -2,97E-002 -2,39E-002 0,125
MMS SMS CALLWAIT Anti-image Covariance SUARA -0,166 2,41E-003 -6,68E-002
SINYAL 0,103 1,68E-002 4,67E-002
JANGK -8,19E-003 -8,87E-002 -9,53E-003
MMS 0,396 -9,27E-002 4,35E-002
SMS -9,27E-002 0,577 2,85E-002
CALLWAIT 4,35E-002 2,85E-002 0,429
GPRS -4,50E-002 -4,19E-004 -2,10E-002
BLANKNUM -2,05E-002 3,97E-002 -3,15E-002 SMSCEPAT 1,02E-003 -5,09E-002 -3,10E-002
INTERNET 7,81E-002 -4,36E-003 0,132
FEATURE -5,02E-003 -4,45E-002 1,15E-002
MEMORY 2,42E-002 -0,122 7,78E-002
PERDANA -2,04E-002 -1,98E-003 -4,77E-002
VOUCHER 1,71E-003 7,35E-002 9,92E-002
HITPULSA -9,78E-002 -5,72E-002 -9,76E-002
POTPULSA -3,17E-002 -4,72E-002 -0,12
TARIFPLS 2,02E-002 -1,60E-002 3,76E-002 TARIFSMS -1,23E-003 -1,07E-003 -9,09E-002
HRGHANST 3,22E-002 4,49E-002 -3,35E-002
BONUS -1,91E-002 7,49E-002 5,21E-002
TMBHPLS 1,70E-002 -4,52E-002 2,59E-002
INFORMSI 3,34E-002 9,25E-002 2,00E-002
ACRHIBUR 3,85E-002 0,151 6,52E-003
ARTIS -2,07E-002 -0,138 -0,126
PROGKHS -6,21E-003 4,98E-002 4,68E-002
KTRPUSAT -6,29E-002 -5,83E-002 -4,98E-002 COUNTER -2,03E-003 -1,42E-002 -1,21E-002
STNDGUD -9,74E-004 1,25E-002 1,13E-002
CALLCETR -5,23E-002 2,09E-002 7,36E-002 CEPATTGP -8,77E-002 -4,25E-002 9,15E-002 ERRORCPT -6,15E-002 7,63E-002 1,03E-002 CITRAPRO 5,11E-002 3,70E-002 -3,35E-002
RAMAH 4,76E-002 -3,71E-002 -6,32E-003
PNGTAHUA 3,68E-002 3,53E-002 6,91E-002
GPRS BLANKNUM SMSCEPAT Anti-image Covariance SUARA 1,50E-002 3,98E-002 -1,34E-002
SINYAL -3,10E-002 -3,84E-002 2,02E-002
JANGK 4,88E-002 -7,50E-002 -1,14E-002
MMS -4,50E-002 -2,05E-002 1,02E-003
SMS -4,19E-004 3,97E-002 -5,09E-002
CALLWAIT -2,10E-002 -3,15E-002 -3,10E-002
GPRS 0,331 -0,115 -5,36E-002
BLANKNUM -0,115 0,141 -7,61E-003
SMSCEPAT -5,36E-002 -7,61E-003 0,602
INTERNET -4,15E-002 -2,55E-002 2,49E-002
FEATURE 4,68E-002 -0,123 -2,55E-003
MEMORY -2,32E-002 -9,62E-003 -7,46E-003
PERDANA -4,71E-002 2,13E-002 2,53E-002
VOUCHER -1,52E-002 5,82E-002 -0,109
HITPULSA 7,11E-002 -4,48E-002 1,64E-002 POTPULSA -7,32E-002 2,10E-002 2,48E-002 TARIFPLS -8,64E-002 2,06E-002 9,37E-003 TARIFSMS 3,66E-002 -7,37E-003 -9,37E-003
HRGHANST 3,72E-002 -3,83E-002 5,14E-002
BONUS 1,95E-002 2,85E-003 -0,214
TMBHPLS -2,05E-002 9,16E-003 9,53E-002
INFORMSI -5,04E-002 6,85E-002 -0,106
ACRHIBUR -2,46E-003 3,46E-002 4,63E-003
ARTIS -4,15E-002 2,77E-002 0,135
PROGKHS -7,58E-003 2,05E-002 -3,75E-002 KTRPUSAT -3,40E-002 3,93E-002 6,67E-003 COUNTER -1,84E-003 -4,91E-003 3,42E-003
STNDGUD 2,85E-003 5,89E-003 -5,97E-003
CALLCETR 5,94E-002 -1,69E-002 -2,60E-002
CEPATTGP 6,29E-003 2,05E-002 5,35E-002
ERRORCPT 2,51E-002 -9,52E-003 7,14E-002 CITRAPRO 3,92E-002 -1,68E-002 1,17E-002
RAMAH 3,37E-002 -5,33E-002 2,26E-002
PNGTAHUA 8,96E-003 4,72E-003 8,54E-003
INTERNET FEATURE MEMORY Anti-image Covariance SUARA -7,94E-002 -4,11E-002 -1,90E-002
SINYAL 7,62E-002 2,93E-002 8,30E-003
JANGK 3,28E-002 5,91E-002 -4,50E-002
MMS 7,81E-002 -5,02E-003 2,42E-002
SMS -4,36E-003 -4,45E-002 -0,122
CALLWAIT 0,132 1,15E-002 7,78E-002
GPRS -4,15E-002 4,68E-002 -2,32E-002
BLANKNUM -2,55E-002 -0,123 -9,62E-003
SMSCEPAT 2,49E-002 -2,55E-003 -7,46E-003
INTERNET 0,541 5,04E-002 -9,98E-002
FEATURE 5,04E-002 0,223 8,60E-003
MEMORY -9,98E-002 8,60E-003 0,66
PERDANA -9,33E-002 1,52E-002 2,11E-002
VOUCHER -1,41E-002 -9,42E-002 7,75E-003
HITPULSA -0,102 5,80E-002 2,90E-002
POTPULSA -0,119 -5,98E-002 -3,69E-002
TARIFPLS 9,46E-002 -4,86E-003 6,48E-002 TARIFSMS -3,94E-002 -8,37E-004 -7,69E-002
HRGHANST -6,48E-003 1,18E-002 2,38E-002
BONUS -3,08E-002 2,27E-002 -2,98E-002
TMBHPLS 1,59E-002 -4,85E-002 6,36E-003
INFORMSI -1,68E-002 -0,107 6,42E-002
ACRHIBUR 6,24E-002 -2,18E-002 -6,29E-002
ARTIS -0,146 -6,20E-002 -9,41E-004
PROGKHS -4,59E-002 -4,66E-002 -6,96E-002
KTRPUSAT 1,50E-002 2,26E-002 9,83E-003
COUNTER -1,99E-002 8,77E-003 1,16E-003
STNDGUD 1,69E-002 -8,06E-003 1,88E-003
CALLCETR 6,48E-002 2,89E-002 0,1
CEPATTGP 3,45E-003 -3,13E-002 6,26E-002
ERRORCPT -0,106 2,15E-002 2,99E-002
CITRAPRO 4,16E-002 2,82E-002 -6,12E-002
RAMAH -1,24E-002 4,75E-002 -3,85E-002
PNGTAHUA 4,37E-002 -3,41E-002 -6,22E-002
PERDANA VOUCHER HITPULSA Anti-image Covariance SUARA 6,60E-002 -2,45E-002 5,62E-002
SINYAL -7,84E-002 2,30E-002 -0,13
JANGK -6,86E-002 -2,90E-002 1,66E-002
MMS -2,04E-002 1,71E-003 -9,78E-002
SMS -1,98E-003 7,35E-002 -5,72E-002
CALLWAIT -4,77E-002 9,92E-002 -9,76E-002
GPRS -4,71E-002 -1,52E-002 7,11E-002
BLANKNUM 2,13E-002 5,82E-002 -4,48E-002
SMSCEPAT 2,53E-002 -0,109 1,64E-002
INTERNET -9,33E-002 -1,41E-002 -0,102
FEATURE 1,52E-002 -9,42E-002 5,80E-002
MEMORY 2,11E-002 7,75E-003 2,90E-002
PERDANA 0,544 -0,184 5,50E-002
VOUCHER -0,184 0,459 -9,45E-002
HITPULSA 5,50E-002 -9,45E-002 0,576
POTPULSA 2,63E-002 1,28E-002 1,31E-002
TARIFPLS -2,02E-002 3,95E-002 -1,77E-002 TARIFSMS 4,85E-003 -3,24E-002 6,11E-002
HRGHANST 5,69E-002 -5,23E-002 7,14E-003
BONUS 9,98E-003 6,95E-002 -3,58E-002
TMBHPLS -1,78E-002 -8,31E-003 -1,01E-002
INFORMSI -1,40E-002 0,118 -0,142
ACRHIBUR 3,13E-002 5,16E-002 -2,64E-002
ARTIS -3,85E-002 -1,20E-002 4,36E-002
PROGKHS -2,34E-003 6,25E-002 -7,99E-002 KTRPUSAT 9,09E-003 -7,27E-002 -4,69E-002
COUNTER -6,80E-003 6,73E-004 2,24E-003
STNDGUD 2,66E-003 -1,93E-003 -1,82E-004 CALLCETR -1,52E-002 -4,10E-002 -2,23E-002
CEPATTGP 4,71E-002 5,30E-002 3,45E-002
ERRORCPT 1,48E-002 -6,56E-003 4,71E-002 CITRAPRO -8,18E-002 -9,84E-002 -1,25E-002
RAMAH 5,80E-002 -7,97E-002 8,49E-002
PNGTAHUA -0,133 3,51E-002 -4,26E-002
HRGHANST BONUS TMBHPLS Anti-image Covariance SUARA -1,84E-002 1,53E-002 -1,70E-002
SINYAL 4,75E-002 -1,36E-002 2,43E-002
JANGK 4,06E-002 2,11E-002 -1,35E-002
MMS 3,22E-002 -1,91E-002 1,70E-002
SMS 4,49E-002 7,49E-002 -4,52E-002
CALLWAIT -3,35E-002 5,21E-002 2,59E-002
GPRS 3,72E-002 1,95E-002 -2,05E-002
BLANKNUM -3,83E-002 2,85E-003 9,16E-003
SMSCEPAT 5,14E-002 -0,214 9,53E-002
INTERNET -6,48E-003 -3,08E-002 1,59E-002
FEATURE 1,18E-002 2,27E-002 -4,85E-002
MEMORY 2,38E-002 -2,98E-002 6,36E-003
PERDANA 5,69E-002 9,98E-003 -1,78E-002
VOUCHER -5,23E-002 6,95E-002 -8,31E-003 HITPULSA 7,14E-003 -3,58E-002 -1,01E-002 POTPULSA -5,08E-002 -1,06E-002 -3,87E-003 TARIFPLS 3,90E-002 1,12E-002 -3,13E-002
TARIFSMS -0,118 -1,17E-002 -0,111
HRGHANST 0,471 -4,97E-002 3,38E-002
BONUS -4,97E-002 0,36 -0,145
TMBHPLS 3,38E-002 -0,145 0,375
INFORMSI -4,51E-002 3,33E-002 -4,74E-002 ACRHIBUR -2,57E-002 -5,55E-002 -9,84E-002
ARTIS -4,41E-002 -9,70E-002 5,35E-002
PROGKHS -3,19E-002 8,60E-002 3,78E-002
KTRPUSAT -6,95E-002 -2,33E-002 4,62E-002 COUNTER -4,73E-003 1,59E-002 -7,12E-003 STNDGUD -1,64E-004 -1,72E-002 8,40E-003 CALLCETR 3,88E-002 -1,01E-002 2,51E-002 CEPATTGP -4,18E-002 -6,73E-002 2,07E-002 ERRORCPT -8,03E-002 7,36E-003 -8,31E-002 CITRAPRO 7,40E-002 -4,48E-002 5,85E-002
RAMAH 8,08E-002 6,08E-002 -5,46E-002
PNGTAHUA -3,26E-002 2,72E-002 2,96E-002
INFORMSI ACRHIBUR ARTIS Anti-image Covariance SUARA 6,01E-003 -7,28E-003 1,35E-002
SINYAL 4,52E-002 1,81E-002 -2,06E-002
JANGK -2,60E-002 -0,114 1,63E-002
MMS 3,34E-002 3,85E-002 -2,07E-002
SMS 9,25E-002 0,151 -0,138
CALLWAIT 2,00E-002 6,52E-003 -0,126
GPRS -5,04E-002 -2,46E-003 -4,15E-002
BLANKNUM 6,85E-002 3,46E-002 2,77E-002
SMSCEPAT -0,106 4,63E-003 0,135
INTERNET -1,68E-002 6,24E-002 -0,146
FEATURE -0,107 -2,18E-002 -6,20E-002
MEMORY 6,42E-002 -6,29E-002 -9,41E-004
PERDANA -1,40E-002 3,13E-002 -3,85E-002
VOUCHER 0,118 5,16E-002 -1,20E-002
HITPULSA -0,142 -2,64E-002 4,36E-002
POTPULSA 8,77E-002 4,44E-003 6,99E-002
TARIFPLS 2,53E-002 1,13E-002 -6,99E-002 TARIFSMS -4,61E-002 3,92E-002 2,06E-002 HRGHANST -4,51E-002 -2,57E-002 -4,41E-002
BONUS 3,33E-002 -5,55E-002 -9,70E-002
TMBHPLS -4,74E-002 -9,84E-002 5,35E-002
INFORMSI 0,524 0,152 -3,00E-002
ACRHIBUR 0,152 0,509 -0,119
ARTIS -3,00E-002 -0,119 0,442
PROGKHS 2,83E-002 -6,38E-002 -6,80E-003 KTRPUSAT 1,11E-002 -7,79E-002 8,26E-002 COUNTER -8,13E-003 -1,03E-002 9,21E-003
STNDGUD 6,09E-003 8,05E-003 -3,87E-003
CALLCETR -4,36E-002 -4,71E-002 -7,15E-002 CEPATTGP -6,69E-002 3,46E-002 1,04E-002 ERRORCPT -2,61E-002 3,20E-002 3,02E-002
CITRAPRO -0,125 -0,138 -3,09E-003
RAMAH -8,24E-002 -2,57E-002 -1,68E-002
PNGTAHUA -5,67E-003 3,05E-002 2,16E-002
PROGKHS KTRPUSAT COUNTER Anti-image Covariance SUARA 6,38E-002 2,27E-002 9,04E-003
SINYAL -5,88E-002 -9,93E-003 -8,12E-003
JANGK 4,12E-002 -0,101 1,53E-002
MMS -6,21E-003 -6,29E-002 -2,03E-003
SMS 4,98E-002 -5,83E-002 -1,42E-002
CALLWAIT 4,68E-002 -4,98E-002 -1,21E-002
GPRS -7,58E-003 -3,40E-002 -1,84E-003
BLANKNUM 2,05E-002 3,93E-002 -4,91E-003
SMSCEPAT -3,75E-002 6,67E-003 3,42E-003 INTERNET -4,59E-002 1,50E-002 -1,99E-002
FEATURE -4,66E-002 2,26E-002 8,77E-003
MEMORY -6,96E-002 9,83E-003 1,16E-003
PERDANA -2,34E-003 9,09E-003 -6,80E-003
VOUCHER 6,25E-002 -7,27E-002 6,73E-004
HITPULSA -7,99E-002 -4,69E-002 2,24E-003 POTPULSA -4,56E-002 3,79E-002 6,15E-003 TARIFPLS -7,06E-002 -2,04E-002 -8,43E-004 TARIFSMS -3,49E-002 -2,54E-002 1,52E-003 HRGHANST -3,19E-002 -6,95E-002 -4,73E-003
BONUS 8,60E-002 -2,33E-002 1,59E-002
TMBHPLS 3,78E-002 4,62E-002 -7,12E-003
INFORMSI 2,83E-002 1,11E-002 -8,13E-003 ACRHIBUR -6,38E-002 -7,79E-002 -1,03E-002
ARTIS -6,80E-003 8,26E-002 9,21E-003
PROGKHS 0,736 -4,46E-002 -8,75E-005
KTRPUSAT -4,46E-002 0,608 -6,15E-004
COUNTER -8,75E-005 -6,15E-004 2,01E-002
STNDGUD 2,67E-005 3,32E-003 -1,99E-002
CALLCETR -3,10E-002 3,06E-002 1,40E-004
CEPATTGP -0,1 -8,89E-002 -6,76E-003
ERRORCPT 6,49E-002 -5,98E-002 7,29E-003 CITRAPRO 8,57E-002 -2,23E-002 -5,32E-003
RAMAH 4,29E-003 -5,20E-002 9,50E-003
PNGTAHUA -2,00E-002 -0,132 -3,15E-003
STNDGUD CALLCETR CEPATTGP Anti-image Covariance SUARA -6,91E-003 -5,37E-003 3,43E-002
SINYAL 6,14E-003 4,31E-003 -6,18E-002
JANGK -1,58E-002 5,16E-003 -7,52E-003
MMS -9,74E-004 -5,23E-002 -8,77E-002
SMS 1,25E-002 2,09E-002 -4,25E-002
CALLWAIT 1,13E-002 7,36E-002 9,15E-002
GPRS 2,85E-003 5,94E-002 6,29E-003
BLANKNUM 5,89E-003 -1,69E-002 2,05E-002
SMSCEPAT -5,97E-003 -2,60E-002 5,35E-002
INTERNET 1,69E-002 6,48E-002 3,45E-003
FEATURE -8,06E-003 2,89E-002 -3,13E-002
MEMORY 1,88E-003 0,1 6,26E-002
PERDANA 2,66E-003 -1,52E-002 4,71E-002
VOUCHER -1,93E-003 -4,10E-002 5,30E-002 HITPULSA -1,82E-004 -2,23E-002 3,45E-002
POTPULSA -7,84E-003 -0,136 2,40E-003
TARIFPLS -5,35E-003 1,25E-002 3,82E-002 TARIFSMS 4,97E-005 -8,47E-002 -1,15E-002 HRGHANST -1,64E-004 3,88E-002 -4,18E-002
BONUS -1,72E-002 -1,01E-002 -6,73E-002
TMBHPLS 8,40E-003 2,51E-002 2,07E-002
INFORMSI 6,09E-003 -4,36E-002 -6,69E-002 ACRHIBUR 8,05E-003 -4,71E-002 3,46E-002
ARTIS -3,87E-003 -7,15E-002 1,04E-002
PROGKHS 2,67E-005 -3,10E-002 -0,1
KTRPUSAT 3,32E-003 3,06E-002 -8,89E-002 COUNTER -1,99E-002 1,40E-004 -6,76E-003
STNDGUD 2,04E-002 2,59E-003 6,44E-003
CALLCETR 2,59E-003 0,277 7,86E-002
CEPATTGP 6,44E-003 7,86E-002 0,491
ERRORCPT -5,78E-003 2,70E-002 0,129
CITRAPRO 7,16E-003 9,22E-002 -0,132
RAMAH -1,20E-002 -4,44E-002 -3,85E-002
PNGTAHUA 5,77E-003 -3,38E-002 3,66E-002
ERRORCPT CITRAPRO RAMAH Anti-image Covariance SUARA 3,44E-002 -4,18E-002 -2,97E-002
SINYAL -8,98E-002 2,24E-002 -2,39E-002
JANGK 1,58E-002 4,82E-002 0,125
MMS -6,15E-002 5,11E-002 4,76E-002
SMS 7,63E-002 3,70E-002 -3,71E-002
CALLWAIT 1,03E-002 -3,35E-002 -6,32E-003
GPRS 2,51E-002 3,92E-002 3,37E-002
BLANKNUM -9,52E-003 -1,68E-002 -5,33E-002
SMSCEPAT 7,14E-002 1,17E-002 2,26E-002
INTERNET -0,106 4,16E-002 -1,24E-002
FEATURE 2,15E-002 2,82E-002 4,75E-002
MEMORY 2,99E-002 -6,12E-002 -3,85E-002
PERDANA 1,48E-002 -8,18E-002 5,80E-002
VOUCHER -6,56E-003 -9,84E-002 -7,97E-002 HITPULSA 4,71E-002 -1,25E-002 8,49E-002
POTPULSA -2,25E-002 -0,188 -2,27E-002
TARIFPLS -6,35E-003 -3,25E-002 9,63E-003 TARIFSMS -9,86E-003 -1,65E-002 -8,57E-003
HRGHANST -8,03E-002 7,40E-002 8,08E-002
BONUS 7,36E-003 -4,48E-002 6,08E-002
TMBHPLS -8,31E-002 5,85E-002 -5,46E-002
INFORMSI -2,61E-002 -0,125 -8,24E-002
ACRHIBUR 3,20E-002 -0,138 -2,57E-002
ARTIS 3,02E-002 -3,09E-003 -1,68E-002
PROGKHS 6,49E-002 8,57E-002 4,29E-003
KTRPUSAT -5,98E-002 -2,23E-002 -5,20E-002
COUNTER 7,29E-003 -5,32E-003 9,50E-003
STNDGUD -5,78E-003 7,16E-003 -1,20E-002 CALLCETR 2,70E-002 9,22E-002 -4,44E-002
CEPATTGP 0,129 -0,132 -3,85E-002
ERRORCPT 0,657 4,37E-002 6,07E-002
CITRAPRO 4,37E-002 0,473 1,68E-002
RAMAH 6,07E-002 1,68E-002 0,355
PNGTAHUA -4,72E-002 2,21E-002 -8,64E-002
PNGTAHUA DESAIN Anti-image Covariance SUARA -2,75E-002 3,03E-002
SINYAL 5,03E-002 -1,53E-002
JANGK -1,26E-002 -5,66E-002
MMS 3,68E-002 -2,68E-002
SMS 3,53E-002 -2,59E-002
CALLWAIT 6,91E-002 -0,109
GPRS 8,96E-003 -5,20E-002
BLANKNUM 4,72E-003 2,74E-002
SMSCEPAT 8,54E-003 4,24E-002
INTERNET 4,37E-002 -8,85E-002
FEATURE -3,41E-002 -1,43E-002
MEMORY -6,22E-002 2,33E-002
PERDANA -0,133 7,25E-002
VOUCHER 3,51E-002 -3,31E-002
HITPULSA -4,26E-002 1,96E-002
POTPULSA -1,24E-002 0,12
TARIFPLS -1,96E-002 1,84E-002
TARIFSMS 4,16E-002 2,68E-002
HRGHANST -3,26E-002 -2,92E-002
BONUS 2,72E-002 -8,45E-002
TMBHPLS 2,96E-002 2,55E-002
INFORMSI -5,67E-003 4,28E-002
ACRHIBUR 3,05E-002 2,69E-002
ARTIS 2,16E-002 3,94E-002
PROGKHS -2,00E-002 2,93E-003
KTRPUSAT -0,132 3,45E-002
COUNTER -3,15E-003 -1,46E-002
STNDGUD 5,77E-003 1,28E-002
CALLCETR -3,38E-002 -0,106
CEPATTGP 3,66E-002 1,90E-002
ERRORCPT -4,72E-002 3,53E-004
CITRAPRO 2,21E-002 -4,98E-002
RAMAH -8,64E-002 -9,51E-002
PNGTAHUA 0,341 -8,74E-002
SUARA SINYAL JANGK Anti-image Correlation SUARA ,575(a) -0,715 -7,65E-002
SINYAL -0,715 ,551(a) -0,144
JANGK -7,65E-002 -0,144 ,681(a)
MMS -0,583 0,366 -1,73E-002
SMS 7,01E-003 4,95E-002 -0,155
CALLWAIT -0,225 0,16 -1,93E-002
GPRS 5,78E-002 -0,121 0,112
BLANKNUM 0,234 -0,229 -0,265
SMSCEPAT -3,83E-002 5,82E-002 -1,95E-002
INTERNET -0,239 0,232 5,91E-002
FEATURE -0,192 0,139 0,166
MEMORY -5,18E-002 2,29E-002 -7,35E-002
PERDANA 0,198 -0,238 -0,123
VOUCHER -8,01E-002 7,60E-002 -5,68E-002
HITPULSA 0,164 -0,383 2,90E-002
POTPULSA 0,143 3,58E-002 -9,91E-002
TARIFPLS -8,70E-002 0,145 2,79E-002
TARIFSMS 0,154 -0,228 3,68E-002
HRGHANST -5,93E-002 0,155 7,85E-002
BONUS 5,65E-002 -5,06E-002 4,67E-002
TMBHPLS -6,14E-002 8,89E-002 -2,92E-002
INFORMSI 1,84E-002 0,14 -4,77E-002
ACRHIBUR -2,26E-002 5,69E-002 -0,213
ARTIS 4,48E-002 -6,93E-002 3,25E-002
PROGKHS 0,165 -0,153 6,38E-002
KTRPUSAT 6,45E-002 -2,85E-002 -0,171
COUNTER 0,141 -0,128 0,143
STNDGUD -0,107 9,62E-002 -0,147
CALLCETR -2,25E-002 1,83E-002 1,30E-002
CEPATTGP 0,108 -0,197 -1,42E-002
ERRORCPT 9,39E-002 -0,248 2,58E-002
CITRAPRO -0,134 7,28E-002 9,30E-002
RAMAH -0,11 -8,99E-002 0,278
PNGTAHUA -0,104 0,193 -2,85E-002
MMS SMS CALLWAIT Anti-image Correlation SUARA -0,583 7,01E-003 -0,225
SINYAL 0,366 4,95E-002 0,16
JANGK -1,73E-002 -0,155 -1,93E-002
MMS ,594(a) -0,194 0,106
SMS -0,194 ,585(a) 5,72E-002
CALLWAIT 0,106 5,72E-002 ,566(a)
GPRS -0,124 -9,58E-004 -5,56E-002
BLANKNUM -8,68E-002 0,139 -0,128
SMSCEPAT 2,10E-003 -8,64E-002 -6,11E-002
INTERNET 0,169 -7,80E-003 0,275
FEATURE -1,69E-002 -0,124 3,72E-002
MEMORY 4,74E-002 -0,198 0,146
PERDANA -4,39E-002 -3,54E-003 -9,86E-002
VOUCHER 4,00E-003 0,143 0,223
HITPULSA -0,205 -9,91E-002 -0,196
POTPULSA -7,01E-002 -8,65E-002 -0,254
TARIFPLS 4,59E-002 -3,03E-002 8,23E-002
TARIFSMS -4,01E-003 -2,87E-003 -0,284
HRGHANST 7,45E-002 8,61E-002 -7,44E-002
BONUS -5,07E-002 0,164 0,132
TMBHPLS 4,42E-002 -9,71E-002 6,45E-002
INFORMSI 7,32E-002 0,168 4,22E-002
ACRHIBUR 8,57E-002 0,279 1,40E-002
ARTIS -4,94E-002 -0,274 -0,288
PROGKHS -1,15E-002 7,63E-002 8,33E-002
KTRPUSAT -0,128 -9,83E-002 -9,75E-002
COUNTER -2,28E-002 -0,132 -0,13
STNDGUD -1,08E-002 0,115 0,121
CALLCETR -0,158 5,23E-002 0,213
CEPATTGP -0,199 -7,97E-002 0,199
ERRORCPT -0,121 0,124 1,94E-002
CITRAPRO 0,118 7,08E-002 -7,44E-002
RAMAH 0,127 -8,20E-002 -1,62E-002
PNGTAHUA 0,1 7,95E-002 0,18
GPRS BLANKNUM SMSCEPAT Anti-image Correlation SUARA 5,78E-002 0,234 -3,83E-002
SINYAL -0,121 -0,229 5,82E-002
JANGK 0,112 -0,265 -1,95E-002
MMS -0,124 -8,68E-002 2,10E-003
SMS -9,58E-004 0,139 -8,64E-002
CALLWAIT -5,56E-002 -0,128 -6,11E-002
GPRS ,705(a) -0,534 -0,12
BLANKNUM -0,534 ,638(a) -2,61E-002
SMSCEPAT -0,12 -2,61E-002 ,504(a)
INTERNET -9,81E-002 -9,23E-002 4,37E-002
FEATURE 0,172 -0,695 -6,96E-003
MEMORY -4,95E-002 -3,15E-002 -1,18E-002
PERDANA -0,111 7,67E-002 4,42E-002
VOUCHER -3,91E-002 0,228 -0,207
HITPULSA 0,163 -0,157 2,78E-002
POTPULSA -0,177 7,79E-002 4,46E-002
TARIFPLS -0,215 7,86E-002 1,73E-002
TARIFSMS 0,13 -4,01E-002 -2,47E-002
HRGHANST 9,43E-002 -0,148 9,65E-002
BONUS 5,63E-002 1,26E-002 -0,46
TMBHPLS -5,83E-002 3,98E-002 0,201
INFORMSI -0,121 0,252 -0,189
ACRHIBUR -5,99E-003 0,129 8,37E-003
ARTIS -0,109 0,111 0,263
PROGKHS -1,54E-002 6,35E-002 -5,64E-002
KTRPUSAT -7,58E-002 0,134 1,10E-002
COUNTER -2,25E-002 -9,20E-002 3,11E-002
STNDGUD 3,47E-002 0,11 -5,38E-002
CALLCETR 0,196 -8,55E-002 -6,36E-002
CEPATTGP 1,56E-002 7,77E-002 9,83E-002
ERRORCPT 5,38E-002 -3,12E-002 0,114
CITRAPRO 9,90E-002 -6,51E-002 2,19E-002
RAMAH 9,82E-002 -0,238 4,89E-002
PNGTAHUA 2,67E-002 2,15E-002 1,89E-002
INTERNET FEATURE MEMORY Anti-image Correlation SUARA -0,239 -0,192 -5,18E-002
SINYAL 0,232 0,139 2,29E-002
JANGK 5,91E-002 0,166 -7,35E-002
MMS 0,169 -1,69E-002 4,74E-002
SMS -7,80E-003 -0,124 -0,198
CALLWAIT 0,275 3,72E-002 0,146
GPRS -9,81E-002 0,172 -4,95E-002
BLANKNUM -9,23E-002 -0,695 -3,15E-002
SMSCEPAT 4,37E-002 -6,96E-003 -1,18E-002
INTERNET ,403(a) 0,145 -0,167
FEATURE 0,145 ,632(a) 2,24E-002
MEMORY -0,167 2,24E-002 ,597(a)
PERDANA -0,172 4,37E-002 3,51E-002
VOUCHER -2,84E-002 -0,294 1,41E-002
HITPULSA -0,183 0,162 4,70E-002
POTPULSA -0,225 -0,176 -6,33E-002
TARIFPLS 0,184 -1,48E-002 0,114
TARIFSMS -0,109 -3,62E-003 -0,193
HRGHANST -1,28E-002 3,65E-002 4,27E-002
BONUS -6,99E-002 8,00E-002 -6,12E-002
TMBHPLS 3,53E-002 -0,168 1,28E-002
INFORMSI -3,15E-002 -0,313 0,109
ACRHIBUR 0,119 -6,48E-002 -0,109
ARTIS -0,298 -0,197 -1,74E-003
PROGKHS -7,27E-002 -0,115 -9,98E-002
KTRPUSAT 2,61E-002 6,13E-002 1,55E-002
COUNTER -0,191 0,131 1,00E-002
STNDGUD 0,161 -0,119 1,62E-002
CALLCETR 0,167 0,116 0,234
CEPATTGP 6,70E-003 -9,46E-002 0,11
ERRORCPT -0,177 5,60E-002 4,53E-002
CITRAPRO 8,22E-002 8,67E-002 -0,11
RAMAH -2,83E-002 0,169 -7,95E-002
PNGTAHUA 0,102 -0,124 -0,131
PERDANA VOUCHER HITPULSA Anti-image Correlation SUARA 0,198 -8,01E-002 0,164
SINYAL -0,238 7,60E-002 -0,383
JANGK -0,123 -5,68E-002 2,90E-002
MMS -4,39E-002 4,00E-003 -0,205
SMS -3,54E-003 0,143 -9,91E-002
CALLWAIT -9,86E-002 0,223 -0,196
GPRS -0,111 -3,91E-002 0,163
BLANKNUM 7,67E-002 0,228 -0,157
SMSCEPAT 4,42E-002 -0,207 2,78E-002
INTERNET -0,172 -2,84E-002 -0,183
FEATURE 4,37E-002 -0,294 0,162
MEMORY 3,51E-002 1,41E-002 4,70E-002
PERDANA ,519(a) -0,369 9,83E-002
VOUCHER -0,369 ,568(a) -0,184
HITPULSA 9,83E-002 -0,184 ,527(a)
POTPULSA 4,98E-002 2,63E-002 2,40E-002
TARIFPLS -3,93E-002 8,36E-002 -3,35E-002
TARIFSMS 1,35E-002 -9,78E-002 0,165
HRGHANST 0,112 -0,113 1,37E-002
BONUS 2,26E-002 0,171 -7,85E-002
TMBHPLS -3,95E-002 -2,00E-002 -2,18E-002
INFORMSI -2,62E-002 0,241 -0,259
ACRHIBUR 5,94E-002 0,107 -4,87E-002
ARTIS -7,85E-002 -2,66E-002 8,64E-002
PROGKHS -3,70E-003 0,107 -0,123
KTRPUSAT 1,58E-002 -0,138 -7,92E-002
COUNTER -6,50E-002 7,00E-003 2,08E-002
STNDGUD 2,52E-002 -2,00E-002 -1,67E-003
CALLCETR -3,91E-002 -0,115 -5,59E-002
CEPATTGP 9,11E-002 0,112 6,48E-002
ERRORCPT 2,47E-002 -1,19E-002 7,65E-002
CITRAPRO -0,161 -0,211 -2,40E-002
RAMAH 0,132 -0,198 0,188
PNGTAHUA -0,309 8,86E-002 -9,60E-002
POTPULSA TARIFPLS TARIFSMS Anti-image Correlation SUARA 0,143 -8,70E-002 0,154
SINYAL 3,58E-002 0,145 -0,228
JANGK -9,91E-002 2,79E-002 3,68E-002
MMS -7,01E-002 4,59E-002 -4,01E-003
SMS -8,65E-002 -3,03E-002 -2,87E-003
CALLWAIT -0,254 8,23E-002 -0,284
GPRS -0,177 -0,215 0,13
BLANKNU
M
7,79E-002 7,86E-002 -4,01E-002
SMSCEPAT 4,46E-002 1,73E-002 -2,47E-002
INTERNET -0,225 0,184 -0,109
FEATURE -0,176 -1,48E-002 -3,62E-003
MEMORY -6,33E-002 0,114 -0,193
PERDANA 4,98E-002 -3,93E-002 1,35E-002
VOUCHER 2,63E-002 8,36E-002 -9,78E-002
HITPULSA 2,40E-002 -3,35E-002 0,165
POTPULSA ,540(a) 5,82E-002 2,81E-003
TARIFPLS 5,82E-002 ,738(a) -0,437
TARIFSMS 2,81E-003 -0,437 ,689(a)
HRGHANST -0,103 8,13E-002 -0,353
BONUS -2,47E-002 2,68E-002 -3,98E-002
TMBHPLS -8,81E-003 -7,33E-002 -0,37
INFORMSI 0,169 5,01E-002 -0,13
ACRHIBUR 8,67E-003 2,27E-002 0,112
ARTIS 0,146 -0,151 6,33E-002
PROGKHS -7,41E-002 -0,118 -8,31E-002
KTRPUSAT 6,76E-002 -3,75E-002 -6,66E-002
COUNTER 6,04E-002 -8,52E-003 2,19E-002
STNDGUD -7,64E-002 -5,37E-002 7,11E-004
CALLCETR -0,359 3,41E-002 -0,329
CEPATTGP 4,77E-003 7,82E-002 -3,35E-002 ERRORCPT -3,87E-002 -1,12E-002 -2,49E-002
CITRAPRO -0,38 -6,78E-002 -4,89E-002
RAMAH -5,32E-002 2,32E-002 -2,94E-002
PNGTAHUA -2,95E-002 -4,82E-002 0,146
HRGHANST BONUS TMBHPLS Anti-image Correlation SUARA -5,93E-002 5,65E-002 -6,14E-002
SINYAL 0,155 -5,06E-002 8,89E-002
JANGK 7,85E-002 4,67E-002 -2,92E-002
MMS 7,45E-002 -5,07E-002 4,42E-002
SMS 8,61E-002 0,164 -9,71E-002
CALLWAIT -7,44E-002 0,132 6,45E-002
GPRS 9,43E-002 5,63E-002 -5,83E-002
BLANKNUM -0,148 1,26E-002 3,98E-002
SMSCEPAT 9,65E-002 -0,46 0,201
INTERNET -1,28E-002 -6,99E-002 3,53E-002
FEATURE 3,65E-002 8,00E-002 -0,168
MEMORY 4,27E-002 -6,12E-002 1,28E-002
PERDANA 0,112 2,26E-002 -3,95E-002
VOUCHER -0,113 0,171 -2,00E-002
HITPULSA 1,37E-002 -7,85E-002 -2,18E-002
POTPULSA -0,103 -2,47E-002 -8,81E-003
TARIFPLS 8,13E-002 2,68E-002 -7,33E-002
TARIFSMS -0,353 -3,98E-002 -0,37
HRGHANST ,745(a) -0,121 8,04E-002
BONUS -0,121 ,595(a) -0,395
TMBHPLS 8,04E-002 -0,395 ,716(a)
INFORMSI -9,07E-002 7,67E-002 -0,107
ACRHIBUR -5,25E-002 -0,13 -0,225
ARTIS -9,66E-002 -0,243 0,131
PROGKHS -5,42E-002 0,167 7,21E-002
KTRPUSAT -0,13 -4,98E-002 9,69E-002
COUNTER -4,85E-002 0,186 -8,20E-002
STNDGUD -1,67E-003 -0,2 9,61E-002
CALLCETR 0,107 -3,18E-002 7,79E-002
CEPATTGP -8,68E-002 -0,16 4,83E-002
ERRORCPT -0,144 1,51E-002 -0,167
CITRAPRO 0,157 -0,109 0,139
RAMAH 0,198 0,17 -0,15
PNGTAHUA -8,12E-002 7,75E-002 8,27E-002
INFORMSI ACRHIBUR ARTIS Anti-image Correlation SUARA 1,84E-002 -2,26E-002 4,48E-002
SINYAL 0,14 5,69E-002 -6,93E-002
JANGK -4,77E-002 -0,213 3,25E-002
MMS 7,32E-002 8,57E-002 -4,94E-002
SMS 0,168 0,279 -0,274
CALLWAIT 4,22E-002 1,40E-002 -0,288
GPRS -0,121 -5,99E-003 -0,109
BLANKNUM 0,252 0,129 0,111
SMSCEPAT -0,189 8,37E-003 0,263
INTERNET -3,15E-002 0,119 -0,298
FEATURE -0,313 -6,48E-002 -0,197
MEMORY 0,109 -0,109 -1,74E-003
PERDANA -2,62E-002 5,94E-002 -7,85E-002
VOUCHER 0,241 0,107 -2,66E-002
HITPULSA -0,259 -4,87E-002 8,64E-002
POTPULSA 0,169 8,67E-003 0,146
TARIFPLS 5,01E-002 2,27E-002 -0,151
TARIFSMS -0,13 0,112 6,33E-002
HRGHANST -9,07E-002 -5,25E-002 -9,66E-002
BONUS 7,67E-002 -0,13 -0,243
TMBHPLS -0,107 -0,225 0,131
INFORMSI ,504(a) 0,294 -6,23E-002
ACRHIBUR 0,294 ,544(a) -0,252
ARTIS -6,23E-002 -0,252 ,635(a)
PROGKHS 4,55E-002 -0,104 -1,19E-002
KTRPUSAT 1,96E-002 -0,14 0,159
COUNTER -7,92E-002 -0,102 9,76E-002
STNDGUD 5,89E-002 7,89E-002 -4,07E-002
CALLCETR -0,114 -0,126 -0,204
CEPATTGP -0,132 6,92E-002 2,22E-002
ERRORCPT -4,45E-002 5,54E-002 5,59E-002
CITRAPRO -0,252 -0,282 -6,76E-003
RAMAH -0,191 -6,04E-002 -4,24E-002
PNGTAHUA -1,34E-002 7,31E-002 5,55E-002
PROGKHS KTRPUSAT COUNTER Anti-image Correlation SUARA 0,165 6,45E-002 0,141
SINYAL -0,153 -2,85E-002 -0,128
JANGK 6,38E-002 -0,171 0,143
MMS -1,15E-002 -0,128 -2,28E-002
SMS 7,63E-002 -9,83E-002 -0,132
CALLWAIT 8,33E-002 -9,75E-002 -0,13
GPRS -1,54E-002 -7,58E-002 -2,25E-002
BLANKNUM 6,35E-002 0,134 -9,20E-002
SMSCEPAT -5,64E-002 1,10E-002 3,11E-002
INTERNET -7,27E-002 2,61E-002 -0,191
FEATURE -0,115 6,13E-002 0,131
MEMORY -9,98E-002 1,55E-002 1,00E-002
PERDANA -3,70E-003 1,58E-002 -6,50E-002
VOUCHER 0,107 -0,138 7,00E-003
HITPULSA -0,123 -7,92E-002 2,08E-002
POTPULSA -7,41E-002 6,76E-002 6,04E-002
TARIFPLS -0,118 -3,75E-002 -8,52E-003
TARIFSMS -8,31E-002 -6,66E-002 2,19E-002
HRGHANST -5,42E-002 -0,13 -4,85E-002
BONUS 0,167 -4,98E-002 0,186
TMBHPLS 7,21E-002 9,69E-002 -8,20E-002
INFORMSI 4,55E-002 1,96E-002 -7,92E-002
ACRHIBUR -0,104 -0,14 -0,102
ARTIS -1,19E-002 0,159 9,76E-002
PROGKHS ,456(a) -6,67E-002 -7,19E-004
KTRPUSAT -6,67E-002 ,624(a) -5,56E-003
COUNTER -7,19E-004 -5,56E-003 ,575(a)
STNDGUD 2,18E-004 2,98E-002 -0,98
CALLCETR -6,86E-002 7,44E-002 1,88E-003
CEPATTGP -0,167 -0,163 -6,80E-002
ERRORCPT 9,33E-002 -9,46E-002 6,34E-002
CITRAPRO 0,145 -4,16E-002 -5,45E-002
RAMAH 8,39E-003 -0,112 0,112
PNGTAHUA -4,00E-002 -0,29 -3,81E-002
STNDGUD CALLCETR CEPATTGP
Anti-image Correlation SUARA -0,107 -2,25E-002 0,108
SINYAL 9,62E-002 1,83E-002 -0,197
JANGK -0,147 1,30E-002 -1,42E-002
MMS -1,08E-002 -0,158 -0,199
SMS 0,115 5,23E-002 -7,97E-002
CALLWAIT 0,121 0,213 0,199
GPRS 3,47E-002 0,196 1,56E-002
BLANKNUM 0,11 -8,55E-002 7,77E-002
SMSCEPAT -5,38E-002 -6,36E-002 9,83E-002
INTERNET 0,161 0,167 6,70E-003
FEATURE -0,119 0,116 -9,46E-002
MEMORY 1,62E-002 0,234 0,11
PERDANA 2,52E-002 -3,91E-002 9,11E-002
VOUCHER -2,00E-002 -0,115 0,112
HITPULSA -1,67E-003 -5,59E-002 6,48E-002
POTPULSA -7,64E-002 -0,359 4,77E-003
TARIFPLS -5,37E-002 3,41E-002 7,82E-002
TARIFSMS 7,11E-004 -0,329 -3,35E-002
HRGHANST -1,67E-003 0,107 -8,68E-002
BONUS -0,2 -3,18E-002 -0,16
TMBHPLS 9,61E-002 7,79E-002 4,83E-002
INFORMSI 5,89E-002 -0,114 -0,132
ACRHIBUR 7,89E-002 -0,126 6,92E-002
ARTIS -4,07E-002 -0,204 2,22E-002
PROGKHS 2,18E-004 -6,86E-002 -0,167
KTRPUSAT 2,98E-002 7,44E-002 -0,163
COUNTER -0,98 1,88E-003 -6,80E-002
STNDGUD ,589(a) 3,44E-002 6,43E-002
CALLCETR 3,44E-002 ,623(a) 0,213
CEPATTGP 6,43E-002 0,213 ,617(a)
ERRORCPT -4,98E-002 6,32E-002 0,227
CITRAPRO 7,27E-002 0,255 -0,275
RAMAH -0,141 -0,141 -9,23E-002
PNGTAHUA 6,90E-002 -0,11 8,93E-002
ERRORCPT CITRAPRO RAMAH Anti-image Correlation SUARA 9,39E-002 -0,134 -0,11
SINYAL -0,248 7,28E-002 -8,99E-002
JANGK 2,58E-002 9,30E-002 0,278
MMS -0,121 0,118 0,127
SMS 0,124 7,08E-002 -8,20E-002
CALLWAIT 1,94E-002 -7,44E-002 -1,62E-002
GPRS 5,38E-002 9,90E-002 9,82E-002
BLANKNUM -3,12E-002 -6,51E-002 -0,238
SMSCEPAT 0,114 2,19E-002 4,89E-002
INTERNET -0,177 8,22E-002 -2,83E-002
FEATURE 5,60E-002 8,67E-002 0,169
MEMORY 4,53E-002 -0,11 -7,95E-002
PERDANA 2,47E-002 -0,161 0,132
VOUCHER -1,19E-002 -0,211 -0,198
HITPULSA 7,65E-002 -2,40E-002 0,188
POTPULSA -3,87E-002 -0,38 -5,32E-002
TARIFPLS -1,12E-002 -6,78E-002 2,32E-002 TARIFSMS -2,49E-002 -4,89E-002 -2,94E-002
HRGHANST -0,144 0,157 0,198
BONUS 1,51E-002 -0,109 0,17
TMBHPLS -0,167 0,139 -0,15
INFORMSI -4,45E-002 -0,252 -0,191
ACRHIBUR 5,54E-002 -0,282 -6,04E-002
ARTIS 5,59E-002 -6,76E-003 -4,24E-002
PROGKHS 9,33E-002 0,145 8,39E-003
KTRPUSAT -9,46E-002 -4,16E-002 -0,112
COUNTER 6,34E-002 -5,45E-002 0,112
STNDGUD -4,98E-002 7,27E-002 -0,141
CALLCETR 6,32E-002 0,255 -0,141
CEPATTGP 0,227 -0,275 -9,23E-002
ERRORCPT ,577(a) 7,84E-002 0,126
CITRAPRO 7,84E-002 ,493(a) 4,10E-002
RAMAH 0,126 4,10E-002 ,654(a)
PNGTAHUA -9,96E-002 5,49E-002 -0,248
PNGTAHUA DESAIN Anti-image Correlation SUARA -0,104 0,138
SINYAL 0,193 -7,06E-002
JANGK -2,85E-002 -0,155
MMS 0,1 -8,77E-002
SMS 7,95E-002 -7,04E-002
CALLWAIT 0,18 -0,344
GPRS 2,67E-002 -0,186
BLANKNUM 2,15E-002 0,15
SMSCEPAT 1,89E-002 0,113
INTERNET 0,102 -0,248
FEATURE -0,124 -6,25E-002
MEMORY -0,131 5,92E-002
PERDANA -0,309 0,203
VOUCHER 8,86E-002 -0,101
HITPULSA -9,60E-002 5,32E-002
POTPULSA -2,95E-002 0,346
TARIFPLS -4,82E-002 5,45E-002
TARIFSMS 0,146 0,113
HRGHANST -8,12E-002 -8,77E-002
BONUS 7,75E-002 -0,29
TMBHPLS 8,27E-002 8,58E-002
INFORMSI -1,34E-002 0,122
ACRHIBUR 7,31E-002 7,77E-002
ARTIS 5,55E-002 0,122
PROGKHS -4,00E-002 7,04E-003
KTRPUSAT -0,29 9,11E-002
COUNTER -3,81E-002 -0,212
STNDGUD 6,90E-002 0,185
CALLCETR -0,11 -0,415
CEPATTGP 8,93E-002 5,59E-002
ERRORCPT -9,96E-002 8,97E-004
CITRAPRO 5,49E-002 -0,149
RAMAH -0,248 -0,329
PNGTAHUA ,731(a) -0,309
DESAIN -0,309 ,591(a)
Component Matrix
Component
1 2 3 4 5 6 7 8 9 10 11 12
SUARA ,662 SINYAL ,624
JANGK
MMS ,516 SMS
CALLWAIT GPRS ,578 BLANKNUM ,689
SMSCEPAT ,572 INTERNET
FEATURE ,514 ,552 MEMORY
PERDANA
VOUCHER ,551 HITPULSA
POTPULSA ,509 TARIFPLS ,547 TARIFSMS ,767 HRGHANST ,558
BONUS
TMBHPLS ,709 INFORMSI
ACRHIBUR ,678 ARTIS
PROGKHS ,537 KTRPUSAT
COUNTER -,517 ,558 STNDGUD -,547 ,559 CALLCETR ,741 CEPATTGP
ERRORCPT -,579 CITRAPRO
RAMAH ,654 PNGTAHUA ,593 DESAIN ,740
Rotated Component Matrix
Component
1 2 3 4 5 6 7 8 9 10 11 12
SUARA ,749
SINYAL ,816
JANGK ,538
MMS ,554 ,526
SMS ,783
CALLWAIT ,587
GPRS ,781
BLANKNUM ,839
SMSCEPAT ,867
INTERNET ,842
FEATURE ,711
MEMORY ,550
PERDANA ,776
VOUCHER ,678
HITPULSA ,686
POTPULSA ,520
TARIFPLS ,668
TARIFSMS ,846
HRGHANST ,579
BONUS ,525
TMBHPLS ,811
INFORMSI ,768
ACRHIBUR ,514 -,524
ARTIS
PROGKHS ,817
KTRPUSAT
COUNTER ,936
STNDGUD ,919
CALLCETR ,822
CEPATTGP ERRORCPT
CITRAPRO ,828
RAMAH ,768
PNGTAHUA ,686
DESAIN ,865
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
Rotated Component Matrix
1 2 3 4 5 6 7 8 9 10 11 12
TARIFPLS ,668 TARIFSMS ,846 HRGHANST ,579 BONUS ,525 TMBHPLS ,811
ARTIS
CALLCETR ,822 RAMAH ,768 PNGTAHUA ,686 DESAIN ,865 CEPATTGP
CALLWAIT ,587 GPRS ,781 BLANKNUM ,839 FEATURE ,711 POTPULSA ,520
SUARA ,749 SINYAL ,816 JANGK ,538 HITPULSA ,686 COUNTER ,936 STNDGUD ,919 CITRAPRO ,828 ERRORCPT
PERDANA ,776 VOUCHER ,678
MMS ,526 SMS ,783 INFORMSI ,768 ACRHIBUR -,524
INTERNET ,842 MEMORY ,550 SMSCEPAT ,867
Reliability Telkom Flexi
Case Processing Summary
N %
Cases Valid 120 100,0 Excluded 0 ,0 Total 120 100,0
a Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
,768 12
Scale Statistics
Mean Variance Std. Deviation
Reliability Fren
Case Processing Summary
N %
Cases Valid 120 100,0
Excluded 0 ,0
Total 120 100,0
a Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
,713 12
Scale Statistics
Mean Variance Std. Deviation
N of Items
Reliability Esia
Case Processing Summary
N %
Cases Valid 120 100,0
Excluded 0 ,0
Total 120 100,0
a Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
,800 12
Scale Statistics
Mean Variance Std. Deviation
A N A C O R - VERSION 0.4 BY
DEPARTMENT OF DATA THEORY
UNIVERSITY OF LEIDEN, THE NETHERLANDS
The table to be analyzed:
1 2 3
FLEXI FREN ESIA Margin
The Rowprofiles:
1 2 3
FLEXI FREN ESIA Margin
1 ,393 ,321 ,286 1,000 2 ,438 ,308 ,254 1,000 3 ,340 ,349 ,311 1,000 4 ,403 ,357 ,240 1,000 5 ,453 ,301 ,246 1,000 6 ,386 ,317 ,297 1,000 7 ,415 ,289 ,296 1,000 8 ,372 ,338 ,290 1,000 9 ,281 ,372 ,347 1,000 10 ,447 ,283 ,269 1,000 11 ,375 ,368 ,257 1,000 12 ,282 ,351 ,367 1,000
--- --- --- Margin ,382 ,330 ,288
The Columnprofiles:
1 2 3
FLEXI FREN ESIA Margin
1 ,086 ,081 ,083 ,083 2 ,095 ,078 ,073 ,083 3 ,074 ,088 ,090 ,083 4 ,088 ,090 ,069 ,083 5 ,099 ,076 ,071 ,083 6 ,084 ,080 ,086 ,083 7 ,091 ,073 ,085 ,083 8 ,081 ,085 ,084 ,083 9 ,061 ,094 ,100 ,083 10 ,098 ,072 ,078 ,083 11 ,082 ,093 ,074 ,083 12 ,061 ,089 ,106 ,083 --- --- ---
Dimension Singular Inertia Proportion Cumulative Value Explained Proportion 1 ,11469 ,01315 ,856 ,856 2 ,04704 ,00221 ,144 1,000 --- --- --- Total ,01537 1,000 1,000
Row Scores:
Row Marginal Dim
Profile 1 2
1 ,083 -,062 ,052 2 ,083 -,343 ,000 3 ,083 ,254 -,036 4 ,083 -,177 -,408 5 ,083 -,436 ,013 6 ,083 -,009 ,131 7 ,083 -,167 ,323 8 ,083 ,055 -,049 9 ,083 ,622 -,046 10 ,083 -,373 ,246 11 ,083 -,006 -,414 12 ,083 ,642 ,189
Column Scores:
Column Marginal Dim
Profile 1 2
Row and Column Scores
Symmetric Normalization
Dimension 1
,8 ,6
,4 ,2
-,0 -,2
-,4 -,6
D
im
e
ns
ion 2
,4
,2
-,0
-,2
-,4
-,6
Columns
Row s ESIA
FREN FLEXI
12
11 10
9 8
7
6
5
4
3 2
HASIL PERHITUNGAN CROSSTAB
Case Processing Summary
Cases
Valid Missing Total N Percent N Percent N Percent Cluster Number of
Case * JENKLAMI
120 100,0% 0 ,0% 120 100,0%
Cluster Number of Case * JENIS KELAMIN Crosstabulation
Jenis Kelamin Total Pria Wanita
Cluster 1 Count 41 48 89
Number Of Case
% within Cluster
Number of Case 46,1% 53,9% 100,0% % of Total 34,2% 40,0% 74,2%
2 Count 9 22 31
% within Cluster
Number of Case 29,0% 71,0% 100,0% % of Total 7,5% 18,3% 25,8%
Total Count 50 70 120
% within Cluster
Number of Case 41,7% 58,3% 100,0% % of Total 41,7% 58,3% 100,0%
Symmetric Measures
Value Approx. Sig.
Nominal by Phi ,151 ,098
Nominal Cramer's V ,151 ,098
Contingency
Coefficient
,150 ,098
N of Valid Cases 120
a Not assuming the null hypothesis.
Case Processing Summary
Cases
Valid Missing Total N Percent N Percent N Percent Cluster Number of
Case * USIA
120 100,0% 0 ,0% 120 100,0%
Cluster Number of Case * USIA Crosstabulation
USIA Total 15-30 thn 31-45 thn 46-55 thn > 55 thn
Cluster 1 Count 44 41 4 0 89
Number of Case
% within Cluster
Number of Case 49,4% 46,1% 4,5% 0% 100,0% % of Total 36,7% 34,2% 3,3% 0% 74,2%
2 Count 11 15 4 1 31
% within Cluster
Number of Case 35,5% 48,4% 12,9% 3,2% 100,0% % of Total 9,2% 12,5% 3,3% 0,8% 25,8%
Total Count 55 56 8 1 120
% within Cluster
Number of Case 45,8% 46,7% 6,7% 0,8% 100,0% % of Total 45,8% 46,7% 6,7% 0,8% 100,0%
Symmetric Measures
Value Approx. Sig.
Nominal by Phi ,229 ,097
Nominal Cramer's V ,229 ,097
Contingency
Coefficient
,224 ,097
N of Valid Cases 120
a Not assuming the null hypothesis.
Case Processing Summary
Cases
Valid Missing Total N Percent N Percent N Percent Cluster Number of
Case * PENDIDIKAN
120 100,0% 0 ,0% 120 100,0%
Cluster Number of Case * PENDIDIKAN
Crosstabulation
PENDIDIKAN Total
SMA DIPLOMA S1 S2 S3
Cluster 1 Count 7 13 50 15 4 89
Number of Case
% within Cluster
Number of Case 7,9% 14,6% 56,2% 16,9% 4,5% 100,0% % of Total 5,8% 10,8% 41,7% 12,5% 3,3% 74,2%
Count 3 5 17 5 1 31
2 % within Cluster
Number of Case 9,7% 16,1% 54,8% 16,1% 3,2% 100,0% % of Total 2,5% 4,2% 14,2% 4,2% ,8% 25,8%
Count 10 18 67 20 5 120
Total % within Cluster
Number of Case 8,3% 15,0% 55,8% 16,7% 4,2% 100,0% % of Total 8,3% 15,0% 55,8% 16,7% 4,2% 100,0%
Symmetric Measures
Value Approx. Sig.
Nominal by Phi ,044 ,994
Nominal Cramer's V ,044 ,994
Contingency
Coefficient
,044 ,994
N of Valid Cases 120
a Not assuming the null hypothesis.
Case Processing Summary
Cases
Valid Missing Total N Percent N Percent N Percent Cluster Number of
Case * PEKERJAAN
120 100,0% 0 ,0% 120 100,0%
Cluster Number of Case * PEKERJAAN
Crosstabulation
PEKERJAAN Total Pelajar Mhs Pegawai
Negeri
Pegawai Swasta
Pengusaha
Cluster 1 Count 2 14 19 34 20 89
Number of Case
% within Cluster
Number of Case
2,2% 15,7% 21,3% 38,2% 22,6% 100,0%
% of Total 1,7% 11,7% 15,8% 28,3% 16,7% 74,2%
2 Count 0 15 2 9 5 31
% within Cluster
Number of Case
0% 48,3% 6,5% 29,0% 16,1% 100,0%
% of Total 0% 12,4% 1,7% 7,5% 4,2% 25,8%
Total Count 2 29 21 43 25 120
% within Cluster Number of Case
1,7% 24,1% 17,5% 28,3% 20,9% 100,0%
% of Total 1,7% 24,1% 17,5% 28,3% 20,9% 100,0%
Symmetric Measures
Value Approx. Sig.
Nominal by Phi ,573 ,000
Nominal Cramer's V ,573 ,000
Contingency
Coefficient
,497 ,000
N of Valid Cases 120 a Not assuming the null hypothesis.
Case Processing Summary
Cases
Valid Missing Total N Percent N Percent N Percent Cluster Number of
Case * PENGHASILAN
120 100,0% 0 ,0% 120 100,0%
Cluster Number of Case * PENGHASILAN
Crosstabulation
PENGHASILAN Total Kurang Dari Rp 500.000 Rp 500.000 -1.500.000 Rp 1.500.001 – 3.000.000 Rp 3.000.001- 5.000.000 Rp. 5.000.001- 10.000.000 10.000.000 Diatas Dari Rp
Cluster 1 Count 2 21 39 16 6 5 89
Number of Case
% within Cluster Number of Case
2,0% 23,6% 43,8% 18% 6,1% 5,6% 100,0%
% of Total 1,7% 17,5% 32,5% 13,3% 5% 4,2% 74,2%
2 Count 0 10 5 8 4 4 31
% within Cluster Number of Case
0% 32,2% 16,2% 25,8 12,9% 12,9% 100,0%
% of Total 0% 8,3% 4,2% 6,7% 3,3% 3,3% 25,8%
Total Count 2 31 43 24 10 9 120
% within Cluster Number of Case
1,7% 25,8% 36,7% 20,0% 8,3% 7,5% 100,0%
% of Total 1,7% 25,8% 36,7% 20,0% 8,3% 7,5% 100,0%
Symmetric Measures
Value Approx. Sig.
Nominal by Phi ,666 ,000
Nominal Cramer's V ,666 ,000
Contingency
Coefficient
,554 ,000
N of Valid Cases 120 a Not assuming the null hypothesis.
Case Processing Summary
Cases
Valid Missing Total N Percent N Percent N Percent Cluster Number of
Case * ANGGRAN
120 100,0% 0 ,0% 120 100,0%
Cluster Number of Case * ANGGARAN
Crosstabulation
ANGGARAN Total Kurang Dari Rp 100.000 Rp 100.000 – 250.000 Rp 250.001 – 500.000 Rp 500.001 – 1.000.000 Lebih Dari Rp 1.000.000
Cluster 1 Count 25 53 11 0 0 89
Number of Case
% within Cluster Number of Case
28,0% 59,6% 12,3% 0% 0% 100,0%
% of Total 20,8% 44,2% 9,2% 0% 0% 74,2%
2 Count 10 8 5 4 4 31
% within Cluster Number of Case
32,3% 25,8%
