Annisa BIBLIOGRAPHY
Abraham, S. (2012). Job Satisfaction as an Antecedent to Employee Engagement.
SIES Journal of Management, vol. 8.
Agustini, A. E. (2019). Retrieved from Bali Tribune:
https://balitribune.co.id/content/selain-destinasi-bali-harus-fokus-pencetak- sdm-kepariwisataan-unggul
Ahmad, N., Iqbal, N., Kanwal, R., Javed, H., & Javed, K. (2014). The mediating role of employee engagement in relationship of internal branding and brand experience: Case of service organizations of Dera Ghazi Khan . International Journal of Information, Business and Management, Vol. 6.
Aon Hewitt. (2015). Aon Hewitt’s Model of Employee Engagement . Retrieved from https://www.aonhewitt.co.nz/getattachment/77046028-9992-4d77-868a- 32fbf622fec6/file.aspx?disposition=inline
Arikunto, S. (2012). Prosedur Penelitian Suatu Pendekatan Praktek.
Backhaus, K., & Tikoo, S. (2016). Conceptualizing and researching employer branding. Career Development International.
Badan Pusat Statistika. (2019). Number of Foreign Visitor to Bali by Month, 1982- 2020. Retrieved from Badan Pusat Statistika Provinsi Bali:
https://bali.bps.go.id/statictable/2018/02/09/21/jumlah-wisatawan-asing-ke- bali-menurut-bulan-1982-2019.html
Bailey. (2016). The importance of internal branding. Retrieved from https://baileygp.com/article/importance-of-internal-branding/
Charbonnier-Voirin, A., & Vignolles, A. (2016). From value congruence to employer brand: Impact on organizational identification and word of mouth : From value congruence to employer brand. Canadian Journal of Administrative Sciences . Choy, L. T. (2014). The Strengths and Weaknesses of Research Methodology:
Comparison and Complimentary between Qualitative and Quantitative Approaches.
Cooper, D. R., & Schindler, P. S. (2014). Business Research Methods. McGraw-Hill.
Dessler, G. (2015). Human Resources Management. Pearson.
Driscoll, D. L. (2011). Introduction to Primary Research: Observations, Surveys, and Interviews.
Dryl, T. (2017). Internal branding in organization in the context of internal corporate communication.
Annisa Eldor, L., & Vigoda-Gadot, E. (2016). The nature of employee engagement:
rethinking the employee–organization relationship. The International Journal of Human Resource Management.
Ferrel, O. C., & Hirt, G. (2015). Business: A Changing World. McGraw - Hill.
Gallup. (2017). State of Global Workplace. Retrieved from
https://www.slideshare.net/adrianboucek/state-of-the-global-workplace-gallup- report-2017
Gehrels, S., & Looij, J. (2011). Employer branding: A new approach for the hospitality industry. Research in Hospitality Management.
Ghauri, P. N., & Gronhaug, K. (2010). Research Methods in Business Studies.
Financial Times Prentice Hall.
Gull, S., & Ashraf, S. (2012). Impact of Internal Branding on Service Employees’
Quality Commitment – Study on Education Sector of Pakistan. International Journal of Business and Social Science .
Hair, J. F. (2010). Multivariate Data Analysis. Pearson.
Hayes, D., & Ninemeier, J. (2009). Human Resources Management in the Hospitality Industry. John Wiley & Sons.
Hewitt, A. (2018). 2018 Trends in Employee Engagement. Retrieved from
http://images.transcontinentalmedia.com/LAF/lacom/Aon_2018_Trends_In_G lobal_Employee_Engagement.pdf
Hidayat, A. (2017). Teknik Sampling Dalam Penelitian. Retrieved from Satistikian:
https://www.statistikian.com/2017/06/teknik-sampling-dalam- penelitian.html#2_Nonprobability_sampling
Hoisington, A. (2019). The ROI of people: Employee engagement key to profitability.
Hu, Y., Ma, Z., & Kim, H. J. (2018). Examining Effects of Internal Branding on Hospitality Student Interns’ Brand-Supportive Behaviors: The Role of Value Congruence. Journal of Hospitality & Tourism Education.
Huda, K., Haque, A., & Khan, R. (2014). Effective Recruitment Challenges Faced by the Hospitality Industry in Bangladesh: A Study on Selected Star Rated Residential Hotels.
HVS Research. (2016). OPERATING CHARACTERISTICS (OCCUPANCY,
AVERAGE RATE, REVPAR & REVPAR INDEX) – MAJOR MARKETS (2013- 2015). Retrieved from INDONESIA HOTEL WATCH 2016:
https://www.hospitalitynet.org/file/152006438.pdf Ind, N. (2017). Branding Inside Out.
Annisa Jena, L., Bhattacharyya, P., & Pradhan, S. (2017). Employee Engagement and
Affective Organizational Commitment: Mediating Role of Employee Voice among Indian Service Sector Employees. Journal of Business Perspective.
Kinicki, A., & Williams, B. (2013). Management. McGraw - Hill.
Kotler, P. (2002). Marketing Management.
Kreitner, R., & Kinicki, A. (2009). Organizational Behavior. McGraw - Hill.
Kurtzman, J. (2017). Why is employee engagement in the hospitality industry important? Retrieved from http://blog.rewardian.com/why-is-employee- engagement-in-the-hospitality-industry-important
Latonia, J. (2015). INFLUENCE OF EMPLOYEE PERSONALITY TOWARDS ORGANIZATIONAL CITIZENSHIP BEHAVIOR. SGU Thesis
Undergraduate.
Lee, J., & Ok, C. (2015). Hotel Employee Work Engagement and Its Consequences.
Journal of Hospitality Marketing & Management.
Lee, Y. K., Kim, S., & Kim, S. Y. (2013). The Impact of Internal Branding on Employee Engagement and Outcome Variables in the Hotel Industry.
Lekhutile, I. (2016). The Front Office - “The heart of the organisation”. Retrieved from The Patriot: http://www.thepatriot.co.bw/analysis-opinions/item/2023- the-front-office-%E2%80%9Cthe-heart-of-the-
organisation%E2%80%9D.html
Lin, M. L., Chiang, C. F., & Wu, K. P. (2018). How Hospitality and Tourism Students Choose Careers: Influences of Employer Branding and Applicants’ Customer Orientation. Journal of Hospitality & Tourism Education.
Lin, M. Y., Chiang, C. F., & Wu, K. P. (2018). How Hospitality and Tourism Students Choose Careers: Influences of Employer Branding and Applicants’ Customer Orientation. Journal of Hospitality & Tourism Education.
Marciano, P. L. (2010). Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT.
Marino, M. (2018). StaffConnect.com.
Marwan, I. (2019). The time is now for Employee Engagement in Indonesia. Retrieved from https://www.linkedin.com/pulse/time-now-employee-engagement-
indonesia-isdar-marwan/
Mitchell, C. (2002). Selling the Brand Inside. Retrieved from Harvard Business Review.
Annisa Morya, K. K., & Yadav, S. (2017). EMPLOYEE ENGAGEMENT & INTERNAL
EMPLOYER BRANDING: A STUDY OF SERVICE INDUSTRY.
Jharkhand Journal of Development and Management Studies.
Ognjanović, J., & Slavković, M. (2019). IMPACT OF EMPLOYER BRAND ON EMPLOYEES’ SATISFACTION IN SERBIAN HOTEL ENTERPRISES . Pangestika, W. (2020). Retrieved from Jurnal Entrepreneur:
https://www.jurnal.id/id/blog/unsur-jenis-tujuan-dan-manfaat-branding/
Piha, L. P., & Avlonitis, G. J. (2018). Internal brand orientation: conceptualisation, scale development and validation. Journal of Marketing Management.
Punjaisri, K., & Wilson, A. (2011). Internal branding process: key mechanisms, outcomes and moderating factors. European Journal of Marketing.
Punjaisri, K., Wilson, A., & Evanschitzky, H. (2009). Internal branding to influence employees’ brand promise delivery: a case study in Thailand. Journal of Service Management.
Punjaisri, K., Wilson, A., & Evanschitzky, H. (2011). Internal branding process: key mechanisms, outcomes and moderating factors. European Journal of
Marketing.
Robinson, D., Perryman, S., & Hayday, S. (2004). The Drivers of Employee Engagement.
Saks, A. M. (2006). Antecedents and Consequences of Employee Engagement.
Journal of Managerial Psychology .
Sekaran, U., & Bougie, R. (2016). Research Methods For Business: A Skill Building Approach. John Wiley & Sons.
Song, J. H., Lim, D. H., Kang, I. G., & Kim, W. (2014). Team performance in learning organizations: mediating effect of employee engagement.
Summit, H. M. (2019). Retrieved from
https://www.questexevent.com/HotelManagementSummit/2019/indonesia#/ab out
Surya, S. D. (2015). KONSEP PEMASARAN (PERSONAL BRANDING) DALAM KEGIATAN PEMILIHAN KEPALA DAERAH. Journal Applied Buisiness and Economics.
Tavakol, M., & Dennick, R. (2011). Making Sense of Cronbach’s Alpha.
International Journal of Medical Education, 53-55.
Thanh, N., & Thanh, T. (2015). The Interconnection Between Interpretivist Paradigm and Qualitative Methods in Education. Political Science.
Annisa Wachidyah, W. (2017). FRONT OFFICE DEPARTMENT DAN PERANANNYA
DALAM LAYANAN TAMU HOTEL.
Walliman, N. (2011). Research Methods: The Basics.