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Daftar Pustaka

Aguinis, H. 2009. Performance Management Second Edition. Pearson Pretice Hall.

Aguinis, H. 2011. Performance Management , Edinburgh Business School Heriot-Watt University Edinburgh, United Kingdom

Albright, T, L., Burgess, C, M. 2013. Best Practices of High- Performing Employees: Rewards and Performance in a Balanced scorecard Environment. The Journal of Corporate Accounting & Finance.

Al-Rousan, et.al. 2010. Customer Loyalty and the Impacts of Service Quality: The Case of Five Star Hotels in Jordan, International Journal of Human and Social Sciences 5:13

Bacal R. 1999. Performance Management, McGraw-Hill

Becker, B, E. et.al. 2009. The HR Scorecard Linking People, Strategy, and Performance. ESENSI, Penerbit Erlangga.

Behn, R.D., 2003. Why measure performance? Different purposes require different measures. Public Administration Review 63 (5), 586–606

Bungin, B. 2003. Analisa Data Penelitian Kualitatif: Pemahaman Filosofis dan Metodologis ke Arah Penguasaan Model Aplikasi. Jakarta : RajaGrafindo Persada

Callaghan, A, O. 2005. Performance Management: SDFs in the Fasset Sector. FASSET

Costello, S, J. 1994. Effective Performance Management: Business Skills Express Series. Richard D. Irwin. Inc

Dessler, G. 2000, Human Resource Management, , Pearson Pretice Hall

Dessler, G. 2008. Performance Management and Appraisal, , Pearson Pretice Hall

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Hasibuan. 2001. Managemen Sumber Daya Manusia, Edisi Revisi, Penerbit PT Bumi Aksara.

Kaplan, R. S. and Norton, D. P. 2004. Measuring the strategic readiness of intangible assets, Harvard Business Review, February, pp. 1-14.

Kaplan, R. S. and Norton, D. P. 1992. The balanced scorecard – measures that drive performance, Harvard Business Review, Vol. 70, No. 1, pp. 71-79.

Kaplan, R. S. and Norton, D. P. 1993. Putting the Balanced scorecard to Work, Harvard Business Review, September-October, pp 2-17.

Kaplan, R. S. and Norton, D. P. 1996a. Linking the Balanced scorecard Strategy, California Management Review, Vol. 39, No. I, pp 53-79.

Kaplan, R. S. and Norton, D. P. 1996b. Using the balanced scorecard as a strategic management system, Harvard Business Review, January-February, pp. 37- 48.

Kaplan, R. S. and Norton, D. P. 2005. The Balanced scorecard: Measures That Drive Performance, Harvard Business Review

Kyriakou, D and Aspridis, G. 2012. Human Resource Evaluation in Hotel Units , management 7 (1): 17–34

Makakane, M. 2007. Performance Management System and the Balanced scorecard, Human Resources Magazine Volume 1, Issue 9.

Malik, M, E. et.al. 2011. Hotel Service Quality and Brand Loyalty, Interdisciplinary Journal Of Contemporary Researach in Business, Vol 3, NO 8

Margarita, I. 2008. The balanced scorecard Method: From Theory to Practice, Intelektine Ekonomika Intellectual Economics, No. 1(3), p. 18–28

Mei, L. 2014. An analysis on the development trend of hotel operation and management, Journal of Chemical and Pharmaceutical Research, 6(6):2316-2318

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Niven, P. 2005. Balanced scorecard Diagnostics: Maintaining Maximizing, John Wiley & Sons, New Jersey.

Niven, P. 2006. Balanced scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2nd ed., John Wiley & Sons, New York.

Phillips, P.A., 1999. Performance measurement systems and hotels: a new conceptual framework. International Journal of Hospitality Management 18 (2), 171–182.

Phillips, P.A., Louvieris, P., 2005. Performance measurement systems in tourism, hospitality, and leisure small medium-sized enterprises: a balanced scorecard perspective. Journal of Travel Research 44 (2), 201–211.

Phillips, P.A., 2007. The balanced scorecard and strategic control: a hotel case study analysis. The Service Industries Journal 27 (6), 731–746.

Rampersad, H. 2006. Why Your Employees Are Not Happy and Engaged: Personal Balanced scorecard as Roadmap for Employees Happiness and Engagement. Gallup Management Journal.

Rigby, D. and Bilodeau, B. 2009. Management Tools and Trends 2009, Bain&Company.

Rigby, D. and Bilodeau, B. 2013. Management Tools and Trends 2013, Bain&Company.

Rivai, H, et.al. 2008. Performance Appraisal. Edisi Kedua. Jakarta : PT RajaGrafindo Persada

Robert S. Kaplan, 2010, Conceptual Foundations of the Balanced scorecard, Harvard Business School, Harvard University Rohm, H. 2002. Improve Public Sector Results With A Balanced

scorecard: Nine Steps To Success, Balance Scorecard Institute, U.S Foundation for Performance Measurement. Sainaghi, R., Phillips, P., Corti, V. 2013. Measuring Hotel

Performance: Using a balanced scorecard perspective’s approach. International Journal of Hospitality Management 34, 150-159.

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Zigan, K., Zeglat, D., 2010. Intangible resources in performance measurement systems of the hotel industry. Facilities 28 (13), 597–610.

http://jateng.bps.go.id/webbeta/website/flipping_publikasi/Sta tistik-Tingkat-Penghunian-Kamar-Hotel-Jawa-Tengah-2012/index.html diakses pada tanggal 8 Maret 2015

http://www.balancedscorecardaustralia.com/__files/f/20646/C

ascading%20a%20performance%20system%20for%20Website.p

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