ORGANIZATIONAL
COMMUNICATION
Communication
The power of communication
Ways to make communication more effective
Nearly 70 percent of their waking hours
communicating
Writing, reading, speaking & listening
Communication
to convey information & ideas
Communication
Poor communication
the most frequently cited
source of interpersonal conflict
Good communication skills are critical to career
success
Functions of Communication
Major functions within a group or organization:
Control
Authority hierarchies
Formal guidelines
Motivation
Performance review & feedback
Goal-setting
Emotional expression
Feeling
Fulfillment of social needs
Information
Communication Process (1)
Sender
Initiator of a message
Encoding
Message
The actual physical product of the sender’s encoding
Channels (Formal & Informal)
Communication Process (2)
Decoding
Receiver
The person to whom the message is directed
Noise
Communication barriers that distort the clarity of the message
Feedback
The check on how successful we have been in
Classroom Exercise (1)
Interpersonal Communication
Oral Communication
Written Communication
Nonverbal Communication
Organizational Communication
Formal Small-Group Networks
The Grapevine
Interpersonal Communication
Komunikasi Interpersonal
Merupakan proses penyampaian pesan dari
Interpersonal Communication
Masalah :
1.
Memikirkan tentang apa yang akan di
komunikasikan
2.
Melatih cara berkomunikasi
3.
Mempelajari keterampilan dalam berkomunikasi
Tiga jalur dalam komunikasi interpersonal:
1.
Oral Communication (verbal)
2.
Written Communication (tertulis)
Interpersonal Communication
Oral Communication
Nonverbal Communication:
1.
Body Language
2.
Paralanguage
3.
Artifacts
Organizational Communication
Formal small-group networks
Chain
Wheel
Organizational Communication
Grapevine
Tiga karakteristik:
Tidak dikontrol oleh management Lebih dapat dipercaya dan reliabel
Memberi kepentingan bagi orang-orang di dalamnya
Kelebihan:
Organizational Communicate
Electronic Communication
IM & text messaging
Networking software
Blogs
Classroom Exercise (2)
Barriers to Effective Communication
Filtering
Selective Perception
Information Overload
Emotions
Language
Silence
Communication Apprehension
Gender Differences
Barriers to Effective Communication
Frame of Reference : Perbedaan individu dan pengalamannya yang membedakan interpretasi.
Selective Listening : Memblok informasi baru dikarenakan adanya “believe”.
Value Judgments : Informasi yang diterima
berdasarkan evaluasi receiver terhadap komunikator.
Filtering : Memanipulasi informasi sehingga receiver merasakan “informasi positif”.
In Group Language : Jargon atau bahasa dalam organisasi yang tidak mudah dipahami “outsider”.
Status Differences : Status dianggap sebagai ancaman dan penghalang.
Time Pressures : Keterbatasan waktu untuk berkomunikasi
Global Implication
Cultural Barriers
Cultural Context
A Cultural Guide
Differences – Similarity
Description – Interpretation / Evaluation
Empathy
