Manajemen SI Sumberdaya & Aktivitas. Pengembangan SI Solusi Proses Bisnis. Aplikasi SI Untuk Operasional, Manajerial, & Misi Strategis

(1)

Sistem & Teknologi Informasi

(2)

Manajemen SI

Sumberdaya & Aktivitas

Pengembangan SI

Solusi Proses Bisnis

Aplikasi SI

Untuk Operasional, Manajerial, & Misi Strategis

Konsep Dasar SI

Konsep Model, Perilaku dan Teknis

Teknologi SI

Hardware, Software, Telecommunications,& Data Management

Ranah

Hirarkhi

SI

(3)

Performance Control System

Data ProcessProcess Info

Model Sistem Informasi (SI)

(4)

Rantai Produksi Informasi

(5)

Data Information Data Pegawai

Data vs Information

Data:

Fakta hasil observasi atau

pengukuran yang masih mentah

Informasi

::

data yang telah

diolah/ditransformasi menjadi suatu

yang berarti dan bermanfaat untuk

pengguna (users) tertentu

(6)

(7)

(8)

(9)

(10)

(11)

(12)

3/5/2010

Information Quality

Time Dimension

• Timeliness • Currency •Frequency •Time period

Content Dimension

• Accuracy • Relevance • Completeness • Conciseness •Scope •Performance

Form Dimension

• Clarity • Detail • Order • Presentation •Media

(13)

Information Quality

Time Dimension

• Timeliness: keseketikaan waktu tersedianya informasi

• Currency: keterkinian kebenaran informasi

•Frequency: kekerapan informasi disajikan

•Time period: menunjukkan info masa lalu, kini, dan mendatang

(14)

Information Quality

Content Dimension

• Accuracy: ketepatan & ketelitian produk informasi

• Relevance: relevansi dengan konteks observasi/user tertentu

• Completeness: kelengkapan/keutuhan informasi

• Conciseness: kepadatan & keringkasan informasi

• Scope: cakupan info yang diperlukan: luas atau detail

• Performance: dapat menunjukkan kinerja

• Confidentiality: kerahasiaan info bagi yang berhak

• Validity: keabsahan info maupun proses produksi info sesuai dengan batasan yang ditetapkan

(15)

Information Quality

Form Dimension

• Clarity: kejelasan/kemudahan dipahami

• Detail: kingkat kekhususan yang sesuai

• Order: struktutr aliran/urutan info yang disajikan

• Presentation: style dan penampilan yang digunakan

• Media: media yang digunakan dalam penyampaian info: paper, layar lebar, foto, suara, film, video

(16)

Penentu Kualitas Informasi

• Kualitas dan kuantitas data (

GiGo: Garbage

in Garbage out

)

• Kualifikasi SDM

• Sopistikasi dan Utilisasi Teknologi

(Hardware, Software, Netware)

(17)

Information Information

Humans’ Wisdom & Decision

Knowledge Knowledge

(18)

Struktur Organisasi

Orang dan Kultur Strategi Manajemen Sistem Informasi (SI) Bisnis Proses Lingkungan Lingkungan Sosioteknologi Sosioteknologi

(19)

Definitions of IT

Any equipment or interconnected system or

subsystem

of equipment, that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or

reception of data or information by the executive agency. (ITMRA/The Information Technology (IT) Management Reform Act of 1996.)

Electronic technology to collect, process, store,

(20)

(21)

Information Systems Information Systems Operations Support Systems Transaction Processing Systems Process Control Systems Enterprise Collaboratio n Systems Support of Business Operations Management Support Systems MIS Decision Support Systems Executive Information Systems Support of Managerial Decision Making

Classification

of IS

Applications

(22)

Transaction Processing Systems Sample: Order Transaction

(23)

National Gobel in Brief

Products : TV, Audio, Refrigerator, Air Conditioner, Washing Machine, Electric Fan, Electric Iron, Pump, Car Audio, Pants Press Brand :

Established : July 27, 1970

Audio Factory Air Conditioner Factory Refrigerator Factory

(24)

Collaboration Systems:

(25)

Decision Support Systems

Decision-support systems (DSS) assist management decision making by combining data, sophisticated analytical models, and user-friendly software into a single powerful system that can support semi-structured or unstructured decision making.

American Airlines Price & route selections General Accident

Insurance

Customer buying patterns & fraud selection

Frito-Lay, Inc. Price, advertising, &

(26)

(27)

(28)

Executive Information Systems (EIS)

An integrated EIS package combines the ability to organize and present data in such a manner that it provides information supporting the analytical,

communicative, and planning needs of executive users. Numerous general-purpose applications are combined into one program to support electronic mail, company internal and external news reporting, word processing, electronic calendars, address lists, and presentation

(29)

(30)

(31)

(32)

Mengapa Organisasi Perlu

Dukungan SI?

••Support of business operations

Support of business operations

••Support of managerial decision making

Support of managerial decision making

(33)

Goals Control Responsibilities Objectives Requirements Business Business ISIT Governance Information the Direction (IS Strategy and Policy)

Information (IS

Bagaimana Bisnis Terkait dengan

IS Governance?

(34)

Metoda Siklik Pengembangan Sistem (SDLC) Investigation/Planning Analysis Design Implementation Maintenance Feasibility Study Functional Requirement System Specification Operational System Improved System ACTIVITIES

(35)

System Investigation:

Feasibility Study

n Organizational feasibility n Economic feasibility n Technical feasibility n Operational feasibility

n Benefit Analysis: tangible & intangible

(36)

IS MANAGEMENT PHILOSOPHY

n IS Planning: Establishing and maintaining a strategic

IS management plan that is linked to the agency strategic plan.

n IS Auditing: Preparing an analysis for IS initiatives to

demonstrate how the IT resource will meet enterprise mission requirements, support ongoing management oversight processes, maximize return on investment and minimize financial and operational risk;

n IS Controlling: Preparing a plan for the IS initiative

to meet security requirements and controls for all

information collected, processed, transmitted, stored, or disseminated by the proposed IT resources .

(37)

PO1 Define a strategic IT plan

PO2 Define the information architecture PO3 Determine the technological direction PO4 Define the IT organisation and relationships PO5 Manage the IT investment

PO6 Communicate management aims and direction PO7 Manage human resources

PO8 Ensure compliance with external requirements PO9 Assess risks

PO10 Manage projects PO11 Manage quality M1 Monitor the process

M2 Assess internal control adequacy M3 Obtain independent assurance M4 Provide for independent audit

DS1 Define service levels DS2 Manage third-party services DS3 Manage peformance and capacity DS4 Ensure continuous service DS5 Ensure systems security DS6 Identify and attribute costs DS7 Educate and train users

IS RESOURCESIS RESOURCES • Data • Application systems • Technology • Facilities • People • Data • Application systems • Technology • Facilities

• People PLAN AND

ORGANISE PLAN AND ORGANISE ACQUIRE AND IMPLEMENT ACQUIRE AND IMPLEMENT DELIVER AND DELIVER AND • Effectiveness • Efficiency • Confidenciality • Integrity • Availability • Compliance • Reliability • Effectiveness • Efficiency • Confidenciality • Integrity • Availability • Compliance • Reliability Criteria