94
DAFTAR PUSTAKA
Aaker, D. (1997). Manajemen Ekuitas Merek. Jakarta: Spektrum.
Alven, H., Raposo, M. (2010). The influence of University Image on Student Behavior. International Journal of Educational Management, 24(1): 73-85. Anggoro, L. (2000). Teori Profesi Kehumasan serta aplikasinya di Indonesia.
Bandung: Bumi Aksara.
Arikunto. (2002). Metode penelitian. Jakarta: PT Rineka Cipta.
Back, K. (2005). The Effects of Image Congruence on Customers’ Brand Loyalty in the upper middle-class Hotel Industry. Journal of Hospitality & Tourism Research, 29(4), 448467. DOI: 10.1177/1096348005276497
Bowen, J. T., Shoemaker, S. (2003). Loyalty: A Strategic Commitment. Cornell Hotel and Restaurant Admisnistration Quarterly, 44(5): 31-46.
Brammer, S., Millington, A. (2005). Corporate Reputation and Philanthropy: An Empirical Analysis. Journal of Business Ethics, 61(1), 29–44.
Bhattacharya, C.B., Korschun , D. (2006). The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationship: A Field Experiment. Journal of the Academy of Marketing Science, 32(2): 158-166. Cahyani, N. (2015). Pengaruh Citra Perusahaan , Relationship Marketing dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan (Studi Pada Bank Rakyat Indonesia (BRI) Kantor Cabang Wonosari). Fakultas Ekonomi Universitas Negeri Yogyakarta.
Chairiri, A., Ghazali, I. (2007). Teori Akuntansi, Semarang: Badan Penerbit UNDIP.
Chung, K., Yu, J., Choi, M., Shin, J. (2015). The Effects of CSR on Customer Satisfaction and Loyalty in China: The Moderating Role of Corporate Image. Journal of Economics, Business and Management, 3(5), 542–547. https://doi.org/10.7763/JOEBM.2015.V3.243
Dagnoli, J. (1991). Consciously Green. Advertising Age, (14): 41.
Dewi, S. (2011). Etika Bisnis: Konsep Dasar Implementasi dan Kasus. Denpasar: Udayana University Press.
Duarte, A.P., Mouro, C., Neves, J.G. (2010). Corporate Social Responsibility: Mapping its Social Meaning. Management Research: The Journal of the Iberoamerican Academy of Management, 8(2): 101-122.
Durianto, D., Sugiarto, B. (2004). Brand Equity Ten: Strategi Memimpin Pasar. Jakarta: PT Gramedia Pustaka Utama.
95
Freeman, R. E. (1984) .Strategic Management: A Stakeholder Approach. Pitman Publishing, Boston.
Gabriella. E., Tamba, H., & Chairiri, A. (2009). Pengaruh Kepemilikan Terhadap Pengungkapan Tanggung Jawab Sosial Perusahaan. Universitas Diponegoro.
Ghozali, I. (2006). Structural Equation Modeling Metode Alternatif dengan PLS (Ed 2). Semarang: Badan Penerbit Universitas Dipenogoro.
Ghozali, I. (2011). Aplikasi Analisis Multivariate dengan Program IBM SPSS19. 5th ed. Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I. Chariri, A. (2007). Teori Akuntansi (Empat). Semarang: Badan Penerbit Universitas Diponegoro.
Gurlek, M. (2017). How does Corporate Social Responsibility Create Customer Loyalty? The role of Corporate Image. Social Responsibility Journal. 13(3). Griffin, J. (2005) Customer Loyalty: Menumbuhkan dan Mempertahankan
Kesetiaan Pelanggan. Jakarta: Erlangga.
Hartono, J. (2014). Metodelogi Penelitian Bisnis: Salah Kaprah dan Pengalaman-Pengalaman (6th Ed). Yogyakarta: BPFE-Yogyakarta.
Huang, C.-C., Yen, S.-W., Liu, C.-Y., & Huang, P.-C. (2014). the Relationship Among Corporate Social Responsibility, Service Quality, Corporate Image and Purchase Intention. International Journal of Organizational Innovation, 6(3), 68–85.
Ishaq, I. (2012). Perceived value, service quality, corporateimage and customer loyalty: Empirical assesment from Pakistan. Serbian Journal of Management, 7(1), 25-36. DOI: 10.5937/sjm1210251
Ismail, A.R., Spinelli, G. (2012). Effect of Brand Love, Personality, and Image on Word of Mouth. Journal of Fashion Marketing and Management, 16(4): 386-398.
Kasali, R. (2007). Membidik Pasar Indonesia Segementasi, Targeting and Positioning. Jakarta: PT Gramedia Pustaka Utama.
Kodua, P., Mensah, P. (2017). The Role of Corporate Social Responsibility in Influencing Brand Loyalty. Developments ini Marketing Science: Proceedings of the Academy of Marketing Science.
Kotler, P., Lee, N. (2005). Corporate Social Responsibility: Doing The Most Good for Your Company and Your Cause. New Jersey: John Wiley & Sons Inc. Kotler, P., Armstrong, G. (2010). Principles of Marketing (13th Ed). United States
96
Kristi, A. A. (2013). Faktor-Faktor yang Memengaruhi Pengungkapan Corporate Social Responsibility pada Perusahaan Publik di Indonesia. Penelitian Terpublikasi Jurusan Akuntansi Fakultas Ekonomi dan Bisnis. Universitas Brawijaya. Malang.
Lacey, R., Kennet-Hensel, P.A. (2010). Longitudinal Effects of Corporate Social Responsibility on Customer Relationships. Journal of Business Ethics. 97(4): 581-597.
Malhotra, N. K. (2004). Marketing research: An applied orientation. New Jersey: Pearson Education International.
Mandaika., Yusi., Salim, H. (2014). Pengaruh Ukuran Perusahaan, Kinerja Keuangan, Tipe Industri, dan Financial Leverage Terhadap Pengungkapan Corporate Social Responsibility: Studi Empiris pada Perusahaan Manufaktur yang Terdaftar di Bursa Efek Indonesia Tahun 2011-2013. Jurnal Akuntansi 2 (4): 181-201.
Moisescu, Ovidiu Ioan. (2015). The Impact Of Customers’ Perception Of CSR On Corporate Brand Loyalty: The Case Of The Romanian Mobile Telecom Industry. Central European Business Review, 4(2).
Morf, D.A., Schumacher, M.G., Vitell, S.J. (1999). A Survey of Ethics Officiers in Large Organization. Journal of Business Ethics, 20(3): 265-272.
Nguyen, N,. Leblanc, G. (2001). Corporate image and Corporate Reputation in Customer Retention Decisions in Services. Journal Of Retailing and Customer Service, (8): 27-36.
Noor, J. (2011). Metodologi Penelitian: Skripsi, Tesis, Desertasi, dan Karya Ilmiah. Jakarta: Kencana.
Onlaor, W., Rotchanakitumnuai, S. (2010). Enhancing Customer Loyalty towards Corporate Social Responsibility. World Academy of Science, Engineering and Technology International Journal of Economics and Management Engineering, 4(6).
Palazzo, G., Ritcher, U. (2005). CSR Business as Usual? The Case of Tobacco Industry. Journal of Business Ethics, (61): 387-401.
Putri, R.K. (2017). Pengaruh Ukuran Perusahaan, Profitabilitas, Leverage, Likuiditas, dan Basis Kepemilikan Terhadap Corporate Social Responsibility pada Perusahaan Pertambangan yang Terdaftar di Bursa Efek Indonesia (BEI) periode Tahun 2012-2014. Jurnal Online Mahasiswa Fakultas Ekonomi 4(1): 558-571.
Ramadhani, R. (2011). Analisis Pengaruh Corporate Social Responsibility Terhadap Citra dan Loyalitas Konsumen PT Indosiar Visual Mandiri Tbk. Fakultas Ekonomi dan Manajemen IPB.
97
Ramasamy, B., Yeung, M. (2009). Chinese Consumers’ Perception of Corporate Social Responsibility (CSR). Journal of Business Ethics, 88(1): 119-132. Rindell, A., Yeung, M. (2009). Chines Consumers’ Perception of Corporate Social
Responsibility (CSR). Journal of Bank Marketing, 27(6): 408–427.
Rudiana. (2011). Akuntansi Program Loyalitas Pelanggan. Jurnal Akuntansi Keuangan, 8(2): 40-51.
Ruslan, R. (2008). Manajemen Publik Relation & Media Komunikasi. Jakarta: Rajawali Pers.
Sarwono, J. (2006). Metode Penelitian Kuantitatif dan Kualitatif. Yogyakarta: Graha Ilmu.
Sen, S., Bhattacharya, C. B. (2001). Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility. Journal of Marketing Research, 38(2): 225–243.
Smith, C. N. (2003). Corporate Social Responsibilit: Whether Or How? California Management Review, 45(4): 52-76.
Sofyan, M. (2017). Pengaruh CSR Perusahaan terhadap Citra Merek dan Loyalitas merek. Jurnal Siasat Bisnis, 21(1): 1-18. DOI: 10.20885/jsb.vol21.iss1.art1 Solihin, I. (2009). Corporate Social Responsibility. From Charity to Sustainbility.
Jakarta: Salemba Empat.
Sugiyono. (2012). Metodologi Penelitian Kuantitatif Kulitatif dan R&D. Bandung: Alfabetha.
Sugiyono. (2009). Statistik untuk penelitian. Bandung: Alfabetha.
Susanto, A.B. (2009). Reputation Driven Corporate Sosial Responsibility: Pendekatan Stratejik Manajemen dalam CSR. Jakarta: Esensi Erlangga Group.
Sutojo, S. (2004). Membangun Citra Perusahaan. Jakarta: Damar Mulia Pustaka. Thurau. T.H., Gwinner, K.P., Gremler, D.D. (2002). “ Understanding Relationship
Marketing : An Integration of Relational Benefits and Relationship Quality”. Journal of Service Research, February, 4(3): 230-247.
Tjiptono, F. (2005). Pemasaran Jasa. Malang: Penerbit Bayumedia.
Umar, H. (2000). Metode Penelitian Untuk Skripsi dan Tesis Bisnis. Jakarta: Raja Grafindo Persada.
Wibisono, Y. (2007) Membelah Konsep dan Aplikasi CSR. Gresik: Fascho Publising.
98
Yasa, N.N.K., Putu G,S., I G.N.J.A.W., I, P.A.A.P. (2015). Corporate Social Responsibility Terhadap Loyalitas Nasabah yang Dimediasi Oleh Citra Perusahaan. Jurnal Keuangan dan Perbankan, 19(1): 137-148.
