LAMPIRAN 1: KUESIONER PENGARUH POLYCHRONICITY DAN MOTIVASI INTRINSIK TERHADAP JOB OUTCOME MANAJER PERUSAHAAN JASA DI KABUPATEN GROBOGAN PETUNJUK

(1)

64

LAMPIRAN 1: KUESIONER

PENGARUH

POLYCHRONICITY

DAN

MOTIVASI

INTRINSIK

TERHADAP

JOB OUTCOME

MANAJER PERUSAHAAN JASA DI

KABUPATEN GROBOGAN

PETUNJUK

Bapak/Ibu diminta untuk memberi tanda tickmark (√) pada salah satu kotak yang

tersedia dengan keterangan sebagai berikut.

1 = Sangat Tidak Setuju

3 = Normal

5 = Sangat Setuju

2 = Tidak Setuju

4 = Setuju

IDENTITAS RESPONDEN

1. Nama

:

(boleh tidak diisi)

2. Jenis kelamin

:

Pria

Wanita

3. Umur

:

4. Pendidikan

:

SMA

D3

S1

5. Lama bekerja

: < 5 tahun

5-10 tahun

>10 tahun

6. Jabatan

:

7. Apakah Anda berhubungan dengan pelanggan?

(2)

65

MOTIVASI INTRINSIK

Sumber: Daskin et al. (2016)

NO

PERNYATAAN

STS TS N S SS

1. Ketika saya bekerja dengan baik, memberi saya

perasaan prestasi.

2. Saya merasakan kepuasan pribadi saat melakukan

pekerjaan dengan baik.

3. Ketika saya menjalankan pekerjaan dengan baik,

berkontribusi

pada

pertumbuhan

dan

perkembangan pribadi saya.

4. Pekerjaan saya meningkatkan rasa harga diri saya.

POLYCHRONICITY

Sumber: Daskin et al. (2016)

NO

PERNYATAAN

STS TS N S SS

1. Saya suka mengerjakan beberapa aktivitas pada

saat bersamaan.

2. Saya lebih suka menyelesaikan keseluruhan

proyek setiap hari dari beberapa bagian proyek

yang lengkap.

3. Saya percaya orang harus segera melakukan

banyak hal sekaligus.

4. Saya lebih suka melakukan banyak hal pada satu

waktu.

5. Saya percaya orang melakukan pekerjaan terbaik

mereka bila mereka memiliki banyak tugas untuk

diselesaikan.

6. Saya percaya lebih baik menyelesaikan beberapa

tugas sekaligus.

7.

(3)

66

WORK-FAMILY CONFLICT

Sumber: Daskin et al. (2016)

NO

PERNYATAAN

STS TS N S SS

1. Tuntutan pekerjaan saya mengganggu kehidupan

di rumah, keluarga dan sosial.

2. Karena pekerjaan, saya tidak dapat melibatkan diri

sebanyak yang saya inginkan dalam menjaga

hubungan dekat dengan keluarga, pasangan, atau

teman.

3. Hal yang ingin saya lakukan di rumah tidak bisa

dilakukan karena tuntutan pekerjaan.

4. Saya sering harus kehilangan keluarga dan

aktivitas sosial yang penting karena pekerjaan.

5. Ada konflik antara pekerjaan saya dan komitmen

dan tanggung jawab yang saya miliki untuk

keluarga, pasangan, atau teman.

SERVICE RECOVERY PERFORMANCE

Sumber: Daskin et al. (2016)

NO

PERNYATAAN

STS TS N S SS

1. Mengingat semua hal yang saya lakukan, saya

menangani pelanggan yang tidak puas dengan

cukup baik.

2. Saya tidak keberatan berurusan dengan pelanggan

yang mengeluh.

3. Tidak ada pelanggan saya berurusan dengan

masalah yang belum terselesaikan.

4. Memuaskan pelanggan yang mengeluh adalah

sensasi yang luar biasa bagi saya.

5.

(4)

67

LAMPIRAN 2: OUTPUT SPSS GAMBARAN UMUM RESPONDEN DAN

COMPARE MEAN

PENGARUH

POLYCHRONICITY

DAN MOTIVASI INTRINSIK

TERHADAP

JOB OUTCOME

MANAJER PERUSAHAAN JASA DI

KABUPATEN GROBOGAN

JENIS KELAMIN

Frequency Percent Valid Percent Cumulative Percent

Valid

Pria 32 65.3 65.3 65.3

Wanita 17 34.7 34.7 100.0

Total 49 100.0 100.0

UMUR

Valid

D3 3 6.1 6.1 6.1

S1 37 75.5 75.5 81.6

SMA 9 18.4 18.4 100.0

Total 49 100.0 100.0

LAMA BEKERJA

Valid

Frequency Percent Valid Percent Cumulative

Percent

Valid

BERHUBUNGAN DENGAN PELANGGAN

(5)

68

MOTIVASI INTRINSIK POLYCHRONICITY WORK-FAMILY CONFLICT SERVICE

RECOVERY PERFORMANCE * JENIS KELAMIN

JENIS KELAMIN MOTIVASI

INTRINSIK

POLYCHRONICITY

WORK-FAMILY CONFLICT

SERVICE RECOVERY PERFORMANCE

Pria

Mean 4.2812 3.8841 2.3000 4.3000

N 32 32 32 32

Std. Deviation .51097 .71555 .69839 .51053

Wanita

Mean 4.1765 3.7059 2.5765 4.1176

MOTIVASI INTRINSIK POLYCHRONICITY WORK-FAMILY CONFLICT SERVICE RECOVERY PERFORMANCE * UMUR

UMUR MOTIVASI

INTRINSIK

POLYCHRONICITY

25-35

Mean 4.0938 3.4637 2.7750 4.0000

N 8 8 8 8

Std. Deviation .58152 1.05352 .83794 .61412

36-45

MOTIVASI INTRINSIK POLYCHRONICITY WORK-FAMILY CONFLICT SERVICE RECOVERY PERFORMANCE * PENDIDIKAN

PENDIDIKAN MOTIVASI

INTRINSIK

POLYCHRONICITY

D3

Mean 4.1667 3.8567 2.2000 4.2667

N 3 3 3 3

Std. Deviation .76376 1.07751 1.05830 .70238

S1

Std. Deviation .53196 1.16679 1.00222 .65659

Total

Mean 4.2449 3.8222 2.3959 4.2367

N 49 49 49 49

Std. Deviation .50644 .76032 .74888 .53334

(6)

69

LAMA BEKERJA MOTIVASI

INTRINSIK

POLYCHRONIC ITY

SERVICE RECOVERY PERFORMANC

Std. Deviation .49522 .93879 1.01980 .63636

Total

Mean 4.2449 3.8222 2.3959 4.2367

N 49 49 49 49

Std. Deviation .50644 .76032 .74888 .53334

MOTIVASI INTRINSIK POLYCHRONICITY WORK-FAMILY CONFLICT SERVICE RECOVERY PERFORMANCE * JABATAN

JABATAN MOTIVASI

INTRINSIK

POLYCHRONICITY

Kepala Cabang

Mean 4.4167 4.0953 2.1333 4.4667

N 15 15 15 15

Std.

Deviation .52327 .67576 .61721 .46394

Kepala Puskesmas

Mean 4.2500 3.8931 2.4250 4.2500

N 16 16 16 16

Std.

Deviation .48305 .60926 .76551 .50859

Kepala Unit

Mean 4.0000 3.4860 2.6000 4.0000

N 5 5 5 5

Std.

Deviation .39528 .55721 .40000 .37417

Manajer Pemasaran

Mean 4.1389 3.3978 2.6889 3.9778

N 9 9 9 9

Std.

Deviation .39747 1.02602 .91165 .59535

Supervisor Front

Office

Mean 4.5000 4.1400 2.2000 4.4000

N 1 1 1 1

Std.

Deviation . . . .

Vice Director

Mean 4.0000 3.7100 2.6000 4.2000

N 1 1 1 1

Std.

Deviation . . . .

Wakil Direktur

Pelayanan

Mean 4.0000 3.8550 2.3000 4.1000

N 2 2 2 2

Std.

Deviation 1.41421 1.61927 1.83848 1.27279

Total

Mean 4.2449 3.8222 2.3959 4.2367

N 49 49 49 49

Std.

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70

ANOVA Table

Sum of Squares

df Mean

Square

F Sig.

MOTIVASI

INTRINSIK *

JENIS KELAMIN

Between

Groups (Combined) .122 1 .122 .470 .496

Within Groups 12.189 47 .259

Total 12.311 48

POLYCHRONICITY * JENIS KELAMIN

Between

Groups (Combined) .352 1 .352 .605 .441

Total 27.748 48

WORK-FAMILY CONFLICT * JENIS KELAMIN

Between

Groups (Combined) .849 1 .849 1.530 .222

Total 26.919 48

SERVICE RECOVERY PERFORMANCE * JENIS KELAMIN

Between

Groups (Combined) .369 1 .369 1.306 .259

Total 13.654 48

ANOVA Table

Sum of Squares

df Mean

Square

F Sig.

MOTIVASI

INTRINSIK *

UMUR

Between

Groups (Combined) .247 2 .123 .470 .628

Total 12.311 48

POLYCHRONICITY * UMUR

Between

Groups (Combined) 1.252 2 .626 1.087 .346

Total 27.748 48

WORK-FAMILY

CONFLICT *

UMUR

Between

Groups (Combined) 1.496 2 .748 1.354 .268

Total 26.919 48

SERVICE RECOVERY PERFORMANCE * UMUR

Between

Groups (Combined) .639 2 .319 1.129 .332

(8)

71

ANOVA Table

Sum of Squares

df Mean

Square

F Sig.

MOTIVASI

INTRINSIK *

PENDIDIKAN

Between

Groups (Combined) .158 2 .079 .298 .743

Total 12.311 48

POLYCHRONICITY * PENDIDIKAN

Between

Groups (Combined) .011 2 .006 .009 .991

Total 27.748 48

WORK-FAMILY

CONFLICT *

PENDIDIKAN

Between

Groups (Combined) .133 2 .067 .115 .892

Total 26.919 48

SERVICE RECOVERY PERFORMANCE * PENDIDIKAN

Between

Groups (Combined) .036 2 .018 .060 .942

Total 13.654 48

ANOVA Table

Sum of Squares

df Mean

Square

F Sig.

MOTIVASI

INTRINSIK *

LAMA BEKERJA

Between

Groups (Combined) .273 2 .136 .521 .597

Total 12.311 48

POLYCHRONICITY * LAMA BEKERJA

Between

Groups (Combined) .373 2 .186 .313 .733

Total 27.748 48

WORK-FAMILY

CONFLICT *

LAMA BEKERJA

Between

Groups (Combined) .573 2 .287 .500 .610

Total 26.919 48

SERVICE RECOVERY PERFORMANCE * LAMA BEKERJA

Between

Groups (Combined) .213 2 .107 .365 .696

(9)

72

ANOVA Table

Sum of Squares

df Mean

Square

F Sig.

MOTIVASI

INTRINSIK *

JABATAN

Between

Groups (Combined) 1.089 6 .182 .679 .667

Total 12.311 48

POLYCHRONICITY * JABATAN

Between

Groups (Combined) 3.502 6 .584 1.011 .431

Total 27.748 48

WORK-FAMILY

CONFLICT *

JABATAN

Between

Groups (Combined) 2.127 6 .354 .601 .728

Total 26.919 48

SERVICE RECOVERY PERFORMANCE * JABATAN

Between

Groups (Combined) 1.745 6 .291 1.026 .422

(10)

73

LAMPIRAN 3: OUTPUT SPSS UJI ALAT PENGUMPULAN DATA

PENGARUH

POLYCHRONICITY

DAN MOTIVASI INTRINSIK

TERHADAP

JOB OUTCOME

MANAJER PERUSAHAAN JASA DI

KABUPATEN GROBOGAN

MOTIVASI INTRINSIK

Case Processing Summary

N %

Cases

Valid 49 100.0

Excludeda 0 .0

Total 49 100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha Cronbach's Alpha Based on Standardized Items

N of Items

.737 .735 4

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Squared Multiple Correlation

Cronbach's Alpha if Item Deleted

M1 12.84 2.139 .661 .438 .592

M2 12.61 2.659 .502 .283 .692

M3 12.84 2.639 .499 .263 .693

(11)

74

POLYCHRONICITY

N % procedure.

N of Items

.921 .920 7

Cronbach's Alpha if Item Deleted

P1 23.06 20.517 .793 .685 .904

WORK-FAMILY CONFLICT

N % procedure.

N of Items

.923 .924 5

Cronbach's Alpha if Item

Deleted

WFC1 9.76 9.314 .770 .671 .911

WFC2 9.61 9.784 .776 .638 .911

WFC3 9.55 8.711 .831 .751 .899

WFC4 9.65 8.565 .826 .733 .901

(12)

75

SERVICE RECOVERY PERFORMANCE

N %

Cases

Valid 49 100.0

Excludeda ₀ _.0

Total 49 100.0

a. Listwise deletion based on all variables in the procedure.

N of Items

.768 .769 5

Cronbach's Alpha if Item

Deleted

SRP1 17.06 5.100 .424 .302 .765

SRP2 16.88 4.818 .609 .416 .703

SRP3 17.12 5.110 .457 .380 .752

SRP4 16.73 4.616 .616 .404 .698

(13)

76

LAMPIRAN 4: OUTPUT SPSS STATISTIK DESKRIPTIF

PENGARUH

POLYCHRONICITY

DAN MOTIVASI INTRINSIK

TERHADAP

JOB OUTCOME

MANAJER PERUSAHAAN JASA DI

KABUPATEN GROBOGAN

Descriptive Statistics

N Minimum Maximum Mean Std. Deviation

M1 49 3 5 4.14 .736

M2 49 3 5 4.37 .636

M3 49 3 5 4.14 .645

M4 49 3 5 4.33 .689

MOTIVASI INTRINSIK 49 3.00 5.00 4.2449 .50644

P1 49 1 5 3.67 .991

P2 49 2 5 4.10 .743

P3 49 2 5 3.67 .991

P4 49 1 5 3.59 .934

P5 49 1 5 3.98 .968

P6 49 1 5 4.00 .842

P7 49 1 5 3.57 1.099

POLYCHRONICITY 49 1.29 5.00 3.7931 .78053

WFC1 49 1 4 2.22 .848

WFC2 49 1 4 2.37 .755

WFC3 49 1 5 2.43 .913

WFC4 49 1 5 2.34 .944

WFC5 49 1 4 2.63 .809

WORK-FAMILY CONFLICT 49 1.00 4.40 2.3959 .74888

SRP1 49 3 5 4.12 .754

SRP2 49 3 5 4.31 .683

SRP3 49 3 5 4.06 .719

SRP4 49 3 5 4.45 .738

SRP5 49 3 5 4.24 .804

SERVICE RECOVERY

PERFORMANCE 49 3.00 5.00 4.2367 .53334

(14)

77

LAMPIRAN 5: OUTPUT SPSS UJI ASUMSI KLASIK DAN UJI

HIPOTESIS PERSAMAAN 1

PENGARUH

POLYCHRONICITY

DAN MOTIVASI INTRINSIK

TERHADAP

JOB OUTCOME

MANAJER PERUSAHAAN JASA DI

KABUPATEN GROBOGAN

UJI NORMALITAS

One-Sample Kolmogorov-Smirnov Test

Unstandardized Residual

N 49

Normal Parametersa,b Mean 0E-7

Std. Deviation .28087108

Most Extreme Differences

Absolute .172

Positive .172

Negative -.102

Kolmogorov-Smirnov Z 1.204

Asymp. Sig. (2-tailed) .110

a. Test distribution is Normal. b. Calculated from data.

UJI HETEROSKEDASTISITAS

Model Summary

Model R R Square Adjusted R Square Std. Error of the

Estimate

1 .211a _.044 _.003 _.21728

a. Predictors: (Constant), POLYCHRONICITY, MOTIVASI INTRINSIK

ANOVAa

Model Sum of Squares df Mean Square F Sig.

1

Regression .101 2 .050 1.068 .352b

Residual 2.172 46 .047

Total 2.272 48

a. Dependent Variable: ABSRES1

b. Predictors: (Constant), POLYCHRONICITY, MOTIVASI INTRINSIK

Coefficientsa

Model Unstandardized Coefficients Standardized

Coefficients

t Sig.

B Std. Error Beta

1

(Constant) .603 .294 2.049 .046

MOTIVASI

INTRINSIK -.150 .119 -.350 -1.264 .213

POLYCHRONICITY .055 .079 .193 .697 .489

(15)

78

UJI MULTIKOLINEARITAS DAN UJI HIPOTESIS

Variables Entered/Removeda

Model Variables Entered Variables Removed Method

1

POLYCHRONICIT

Y, MOTIVASI

INTRINSIKb

. Enter

a. Dependent Variable: WORK-FAMILY CONFLICT b. All requested variables entered.

Model Summary

Estimate

1 .927a .859 .853 .28691

a. Predictors: (Constant), POLYCHRONICITY, MOTIVASI INTRINSIK

ANOVAa

1

Regression 23.133 2 11.566 140.506 .000b

Residual 3.787 46 .082

Total 26.919 48

a. Dependent Variable: WORK-FAMILY CONFLICT

b. Predictors: (Constant), POLYCHRONICITY, MOTIVASI INTRINSIK

Coefficientsa

Model Unstandardized

Coefficients

Standardized Coefficients

t Sig. Collinearity

Statistics

B Std. Error Beta Tolerance VIF

1

(Constant) 6.847 .388 17.629 .000

MOTIVASI INTRINSIK -.494 .157 -.334 -3.146 .003 .271 3.690

POLYCHRONICITY -.616 .105 -.625 -5.887 .000 .271 3.690

(16)

79

LAMPIRAN 6: OUTPUT SPSS UJI ASUMSI KLASIK DAN UJI

HIPOTESIS PERSAMAAN 2

PENGARUH

POLYCHRONICITY

DAN MOTIVASI INTRINSIK

TERHADAP

JOB OUTCOME

MANAJER PERUSAHAAN JASA DI

KABUPATEN GROBOGAN

UJI NORMALITAS

One-Sample Kolmogorov-Smirnov Test

Unstandardized Residual

N 49

Normal Parametersa,b Mean 0E-7

Std. Deviation .13797162

Most Extreme Differences

Absolute .092

Positive .092

Negative -.077

Kolmogorov-Smirnov Z .646

Asymp. Sig. (2-tailed) .798

a. Test distribution is Normal. b. Calculated from data.

UJI HETEROSKEDASTISITAS

Model Summary

Estimate

1 .282a _.079 _.018 _.08002

a. Predictors: (Constant), WORK-FAMILY CONFLICT , MOTIVASI INTRINSIK , POLYCHRONICITY

ANOVAa

1

Regression .025 3 .008 1.294 .288b

Residual .288 45 .006

Total .313 48

a. Dependent Variable: ABSRES2

b. Predictors: (Constant), WORK-FAMILY CONFLICT , MOTIVASI INTRINSIK , POLYCHRONICITY

Coefficientsa

Model Unstandardized Coefficients Standardized

Coefficients

t Sig.

(17)

80

UJI MULTIKOLINEARITAS DAN UJI HIPOTESIS

Variables Entered/Removeda

Model Variables Entered Variables Removed Method

1

WORK-FAMILY

CONFLICT ,

MOTIVASI

INTRINSIK ,

POLYCHRONICIT Yb

. Enter

a. Dependent Variable: SERVICE RECOVERY PERFORMANCE b. All requested variables entered.

Model Summary

Estimate

1 .966a .933 .929 .14250

a. Predictors: (Constant), WORK-FAMILY CONFLICT , MOTIVASI INTRINSIK , POLYCHRONICITY

ANOVAa

1

Regression 12.740 3 4.247 209.144 .000b

Residual .914 45 .020

Total 13.654 48

a. Dependent Variable: SERVICE RECOVERY PERFORMANCE

b. Predictors: (Constant), WORK-FAMILY CONFLICT , MOTIVASI INTRINSIK , POLYCHRONICITY

Coefficientsa

Model Unstandardized

Coefficients

Standardized Coefficients

t Sig. Collinearity

Statistics

B Std. Error Beta Tolerance VIF