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DAFTAR PUSTAKA

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Armstrong, M. (2009), Armstrong’s Handbook of Human Resource Management Practice, Eleventh Edition, Kogan Page Limited.

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Collins, D. (1994), The Disempowering Logic of Empowerment, Empowerment in Organizations, 2 (2) : 14-21

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Geralis, M. and Terziovski, M. (2003), A quantitative analysis of the relationship between empowerment practices and service quality outcomes, Total Quality Management, 14 (7) : 45-64.

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Kahn, B. K., Strong, D. M., and Wang, R. Y. (2002), Information Quality Benchmarks: Product and Service Performance. Communication of The ACM. 45 (4) : 184 - 192

Liu, A. M., Fellow, R., and Chiu, W. M. (2006), Work Empowerment as an Antecedent to Organisational Commitment in the Hong Kong Quantity Surveying Profession. Surveying and Built Environment. 17 (2) : 63 - 72

Luthans, F. (2005), Organizational Behavior (10th ed.).(terjemahan). The McGraw-Hill Companies, Inc.

Materu, P. (2007), Higher Education Quality Assurance in Sub-Saharan Africa : Status, Challenges, Opportunities, and Promising Practices, World Bank Working Paper, No. 124. [Online]. Tersedia : http://siteresources.worldbank.org/INTAFRREGTOPTEIA/Resources_WP1 24_Web.pdf [07-12-2009]

Meyer, J. P. et al. (2002), Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences, Journal of Vocational Behavior, 61 : 20-52

Meyer, J. P. and Allen, N. J. (1997), Commitment in The Workplace: Theory, Research, and Application Advanced Topics in Organizational Behavior. Sage Publications, Inc.

Meyer, J. P. and Allen, N. J. (1991), A Three-Component Conceptualization of Organizational Commitment, Human Resource Management Review, 1 (1) : 61-89

Meyer, J. P. and Allen, N. J. (1990), The Measurement and Antecedents of Affective, Continuance and Normative Commitment to The Organization, Journal of Occupational Psychology, 63 : 1-18

Nagaprasad, H. and Yogesha, B. (2009), Enrichment of Customer Satisfaction Through Total Quality Management Techniques, IMECS, Vol. 2. [Online].

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Oakland, J. S. and S.Oakland (2001), Current People Management Activities in World-Class Organisations, Total Quality Management, 12 (6) : 771-88.

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Plsek, P. E. (2000), Creative Thingking for Surprising Quality, Quality Progress, 33 (5) : 67-72

Pun, K. S., Chin, K. F. and Gill, R. (2001), Determinants of Employee Involvement Practices in Manufacturing Enterprises, Total Quality Management, 12 (1) : 93-109.

Pycraft, M., Singh, H. and Phihlela, K. (2000), Operations Management, Pretoria: Pearson Education.

Quinn, R. E. & Spreitzer, G. M. (1997), The Road to Empowerment: Seven Questions Every Leader Should Consider. Organizational Dynamics. Autumn : 37 - 49

Riduwan. (2006 ), Metode dan Teknik Menyusun Tesis. Bandung: Alfabeta.

Riduwan dan Akdon. (2006), Rumus dan Data Dalam Aplikasi Statistika. Bandung: Alfabeta

Sastradipoera, K. (2002), Manajemen Sumber Daya Manusia, Suatu Pendekatan Fungsi Operatif. Bandung : Kappa-Sigma.

Savla, S. and Ninan, M. (2005), Data Quality Control Strategies (Practice-Oriented). Infosys Technologies Limited

Senge, P. M. (1990), The Fifth Discipline: The Art and Practice of The Learning Organization. New York : Currency Doubleday

Sewell, G. and Wilkinson, B. (1992), Someone to watch over me: surveillance, discipline and the JIT labour process, Sociology, Vol. 26 : 271-89.

Sopiah. (2008), Perilaku Organisasional. Yogyakarta : Penerbit Andi.

Spreitzer, G. M. (2007), Taking Stock: A review of more than twenty years of research on empowerment at work. [Online]. Tersedia:

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Spreitzer, G. M. et al. (1997), A Dimensional Analysis of The Relationship Between Psychological Empowerment and Effectiveness, Satisfaction, and Strain. Journal of Management. 23 (5) : 679 - 704

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Sugiyono. (2007), Metode Penelitian Pendidikan Pendekatan Kuantitatif, kualitatif dan R&D. Bandung: Alfabeta.

Suliman, A.M. (2000), The Multi-Dimensional Nature of Organizational Commitment in a Non-Western Context. Journal of Management Development. Vol. 19, No. 1, pp. 71-82.

Townsend, P. and Gebhardt, J. (2002), Simple Quality for Smaller Organizations. Quality Prrogress. 35 (10) : 76 - 80

Tricker, R.. (2005), ISO 9001:200 For Small Businesses. Third Edition, Elsevier Butterworth-Heinemann

Ugoboro, I. O. (2006), Organizational Commitment, Job Redesign, Employee Empowerment and Intent to Quit Among Survivors of Restructuring and Downsizing. Institute of Behavioral and Applied Management. 232 -257

Wilkinson, A. et al. (1997), Bouquets, Brickbats, and Blinkers: Total Quality Management and Employee Involvement in Practice, Organisation Studies, 18 (5) : 799-819

Wilkinson A. (1992), The Other Side of Quality: Soft Issues and the Human Resource Dimension, Total Quality Management, 3, 3, pp. 323-329.

Winanti, M.B. (2007), Pengaruh Kompetensi dan Komitmen Organisasi Terhadap Kinerja Karyawan. Tesis Magister pada PPS Universitas Pajajaran Bandung : tidak dipublikasikan

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