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DAFTAR PUSTAKA

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Kahn, B. K., Strong, D. M., and Wang, R. Y. (2002), Information Quality Benchmarks: Product and Service Performance. Communication of The ACM. 45 (4) : 184 - 192

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Meyer, J. P. and Allen, N. J. (1990), The Measurement and Antecedents of Affective, Continuance and Normative Commitment to The Organization, Journal of Occupational Psychology, 63 : 1-18

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Plsek, P. E. (2000), Creative Thingking for Surprising Quality, Quality Progress, 33 (5) : 67-72

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Ugoboro, I. O. (2006), Organizational Commitment, Job Redesign, Employee Empowerment and Intent to Quit Among Survivors of Restructuring and Downsizing. Institute of Behavioral and Applied Management. 232 -257

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Wilkinson A. (1992), The Other Side of Quality: Soft Issues and the Human Resource Dimension, Total Quality Management, 3, 3, pp. 323-329.

Winanti, M.B. (2007), Pengaruh Kompetensi dan Komitmen Organisasi Terhadap Kinerja Karyawan. Tesis Magister pada PPS Universitas Pajajaran Bandung : tidak dipublikasikan

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