KUESIONER. Petunjuk: Berilah tanda silang (x) pada jawaban yang anda maksud. 1. Jenis Kelamin : a. Laki-laki b. Perempuan

(1)

49 Lampiran 1. Kuesioner

No. Responden: ……….

KUESIONER Dengan hormat,

Kami Mahasiswa Universitas Kristen Petra Surabaya, yang sedang mengadakan penelitian tentang Analisa Kepuasan Konsumen di Restaurant “X” di Surabaya.

Oleh karena itu, Bapak dan Ibu dimohon kesediaannya untuk berpartisipasi dengan mengisi kuesioner ini secara jujur dan lengkap. Semua informasi yang diterima sebagai hasil dari kuesioner ini bersifat rahasia dan dipergunakan hanya untuk kepentingan akademis. Atas kerja samanya, kami ucapkan terima kasih.

A. IDENTITAS RESPONDEN

Petunjuk: Berilah tanda silang (x) pada jawaban yang anda maksud 1. Jenis Kelamin : a. Laki-laki b. Perempuan 2. Umur : a. 17 - 25 tahun c. 36 - 40 tahun

b. 26 - 35 tahun d. > 40 tahun 3. Pendidikan : a. Dibawah SMP c. SMA/Sederajat

b. SMP/Sederjat d. Diploma e. Sarjana (S1, S2, dan S3)

4. Pekerjaan : a. Pelajar/Mahasiswa b. Wiraswasta c. Pegawai Negeri Sipil d. Pegawai Swasta

e. Professional , ………..

(2)

50 Lampiran 1. Kuesioner (Sambungan) : B. PENILAIAN RESPONDEN

Jawablah pernyataan di bawah ini mengenai harapan dan persepsi anda atas pelayanan Restaurant “X”, dengan memberi tanda silang (x)pada kolom jawaban dengan memperhatikan nilai dan arti sebagai berikut:

PILIHAN HARAPAN PERSEPSI

1 Sangat Tidak Penting Sangat Tidak Setuju

2 Tidak Penting Tidak Setuju

3 Netral Netral

4 Penting Setuju

5 Sangat Penting Sangat Setuju

No. DAFTAR PERNYATAAN PENILAIAN

Harapan Persepsi Food Quality/Kualitas Makanan

1 Restaurant “X” memiliki kualitas rasa

makanan yang enak 1 2 3 4 5 1 2 3 4 5 2

Restaurant “X” menyajikan kesegaran makanan dilihat dari bahan yang digunakan

1 2 3 4 5 1 2 3 4 5

3 Restaurant “X” memiliki inovasi dalam

penambahan menu baru 1 2 3 4 5 1 2 3 4 5 4 Restaurant “X” tetap menjaga suhu dari

makanan 1 2 3 4 5 1 2 3 4 5

5 Restaurant “X” tetap menjaga konsistensi waktu terhadap penyajian makanan

1 2 3 4 5 1 2 3 4 5

6 Restaurant “X” memiliki variasi menu makanan yang beraneka ragam

(seafood, mie, nasi goreng, dll)

1 2 3 4 5 1 2 3 4 5

7 Restaurant “X” selalu memperhatikan

penyajian makanan yang higienis 1 2 3 4 5 1 2 3 4 5 Service Quality/Kualitas Pelayanan

8 Pegawai Restaurant “X”berpenampilan

menarik 1 2 3 4 5 1 2 3 4 5

9 Pegawai Restaurant “X”berperilaku

sopan 1 2 3 4 5 1 2 3 4 5

(3)

51 Terima Kasih 10

Pegawai Restaurant “X”dapat menjelaskan menu makanan yang ditawarkan kepada konsumen

1 2 3 4 5 1 2 3 4 5

11 Pimpinan Restaurant “X”bersahabat

dengan konsumen 1 2 3 4 5 1 2 3 4 5

12 Pegawai Restaurant “X” sigap dalam

memberikan pelayanan tanpa diminta 1 2 3 4 5 1 2 3 4 5 Price and Value/Harga dan Nilai

13 Harga yang ditawarkan di Restaurant

“X” sesuai dengan kualitas makanan yang dihidangkan

1 2 3 4 5 1 2 3 4 5

14 Restaurant “X”menawarkan porsi yang

sesuai dengan harga 1 2 3 4 5 1 2 3 4 5 15 Harga makanan di Restaurant “X”

terjangkau 1 2 3 4 5 1 2 3 4 5

Atmosphere/Suasana Restaurant 16 Restaurant “X” menyediakan fasilitas

yang bersih 1 2 3 4 5 1 2 3 4 5

17 Restaurant “X” memberikan suasana

yang dapat meningkatkan selera makan 1 2 3 4 5 1 2 3 4 5 18 Konsumen merasa sangat nyaman

berada di Restaurant “X” 1 2 3 4 5 1 2 3 4 5 Convenience/Kenyamanan

20 Lokasi Restaurant “X” strategis 1 2 3 4 5 1 2 3 4 5 21 Jarak Restaurant “X” yang mudah

dijangkau dari rumah atau lokasi kerja 1 2 3 4 5 1 2 3 4 5

Lampiran 1. Kuesioner (Sambungan) :

(4)

52 Lampiran 2. Hasil Pra-Penelitian Kuesioner

No.

HARAPAN (Kepentingan Konsumen) Food Quality (X1)

Sum_X1 Mean_X1

Service Quality

(X2) Sum_X2 Mean_X2

1 2 3 4 5 6 7 1 2 3 4 5

1 3 3 4 4 4 3 4 25 3,57 4 4 4 3 3 18 3,60

2 4 3 4 4 2 3 3 23 3,29 3 3 3 3 2 14 2,80

3 3 3 4 4 4 3 3 24 3,43 3 3 3 3 3 15 3,00

4 3 3 4 4 3 4 3 24 3,43 3 4 3 3 3 16 3,20

5 4 4 4 4 4 4 4 28 4,00 4 4 4 3 4 19 3,80

6 4 3 4 5 4 4 4 28 4,00 4 4 4 4 4 20 4,00

7 3 3 3 3 3 2 3 20 2,86 3 3 3 3 4 16 3,20

8 3 2 4 3 4 3 3 22 3,14 3 3 3 3 4 16 3,20

9 3 3 4 4 3 4 3 24 3,43 3 4 4 4 4 19 3,80

10 4 4 5 4 2 4 3 26 3,71 3 3 4 4 4 18 3,60

11 4 5 5 2 4 3 3 26 3,71 3 4 3 4 4 18 3,60

12 3 4 4 3 4 3 3 24 3,43 4 4 3 4 4 19 3,80

13 3 3 2 3 3 3 3 20 2,86 3 3 4 3 4 17 3,40

14 4 4 4 4 2 3 4 25 3,57 4 3 3 4 4 18 3,60

15 3 3 3 3 3 3 3 21 3,00 3 2 3 3 4 15 3,00

16 3 4 4 4 3 4 3 25 3,57 4 3 3 4 4 18 3,60

17 4 4 5 4 5 4 3 29 4,14 5 5 3 4 4 21 4,20

18 4 4 5 5 4 4 4 30 4,29 4 5 5 4 4 22 4,40

19 4 3 3 4 4 3 4 25 3,57 3 3 4 3 4 17 3,40

20 3 3 3 3 3 3 4 22 3,14 3 3 3 4 4 17 3,40

21 4 4 4 4 4 5 3 28 4,00 4 4 4 3 4 19 3,80

22 3 3 3 3 4 4 3 23 3,29 2 3 3 4 4 16 3,20

23 3 4 4 4 3 4 3 25 3,57 4 4 4 3 3 18 3,60

24 4 4 5 4 5 4 5 31 4,43 5 3 4 4 5 21 4,20

25 4 4 4 2 4 3 4 25 3,57 4 4 3 3 4 18 3,60

26 4 5 5 5 4 5 4 32 4,57 5 4 4 4 5 22 4,40

27 3 3 2 3 3 3 3 20 2,86 3 3 4 3 3 16 3,20

28 3 3 3 3 3 4 4 23 3,29 3 3 3 3 3 15 3,00

29 3 4 3 4 3 3 4 24 3,43 4 3 4 4 4 19 3,80

30 3 2 3 3 3 3 4 21 3,00 3 3 3 4 4 17 3,40

(5)

53 Lampiran 2: Hasil Pra-Penelitian Kuesioner (sambungan)

HARAPAN (Kepentingan Konsumen) Price

and Value

(X3) Sum_X3 Mean_X3

Atmosphere

(X4) Sum_X4 Mean_X4

Convenience

(X5) Sum_X5 Mean_X5

1 2 3 1 2 3 1 2

4 3 4 11 3,67 3 3 3 9 3,00 5 5 10 5,00

3 3 3 9 3,00 3 4 2 9 3,00 4 4 8 4,00

4 3 3 10 3,33 3 3 4 10 3,33 5 5 10 5,00

4 3 3 10 3,33 3 3 3 9 3,00 5 5 10 5,00

4 3 3 10 3,33 3 3 4 10 3,33 5 5 10 5,00

3 3 3 9 3,00 3 4 3 10 3,33 5 5 10 5,00

3 3 3 9 3,00 3 4 3 10 3,33 4 4 8 4,00

4 3 3 10 3,33 4 4 3 11 3,67 5 5 10 5,00

4 3 3 10 3,33 4 4 4 12 4,00 4 5 9 4,50

4 4 4 12 4,00 4 4 5 13 4,33 5 5 10 5,00

3 3 3 9 3,00 4 4 4 12 4,00 4 5 9 4,50

4 4 3 11 3,67 3 3 4 10 3,33 5 5 10 5,00

4 3 3 10 3,33 4 3 3 10 3,33 5 5 10 5,00

4 3 4 11 3,67 3 3 4 10 3,33 4 4 8 4,00

4 3 3 10 3,33 3 3 4 10 3,33 5 5 10 5,00

4 3 3 10 3,33 4 4 4 12 4,00 5 5 10 5,00

4 4 4 12 4,00 4 4 4 12 4,00 4 4 8 4,00

4 4 4 12 4,00 4 4 4 12 4,00 5 5 10 5,00

3 3 3 9 3,00 4 4 4 12 4,00 5 5 10 5,00

4 4 3 11 3,67 3 3 4 10 3,33 5 5 10 5,00

4 3 3 10 3,33 4 3 4 11 3,67 5 4 9 4,50

3 3 3 9 3,00 3 4 4 11 3,67 5 5 10 5,00

3 3 4 10 3,33 4 4 5 13 4,33 5 5 10 5,00

2 1 2 5 1,67 4 4 4 12 4,00 5 5 10 5,00

4 3 3 10 3,33 5 5 4 14 4,67 5 5 10 5,00

4 3 3 10 3,33 3 3 3 9 3,00 5 5 10 5,00

4 4 3 11 3,67 4 3 3 10 3,33 5 4 9 4,50

4 3 3 10 3,33 4 4 4 12 4,00 5 4 9 4,50

3 3 3 9 3,00 4 4 3 11 3,67 5 5 10 5,00

(6)

54 Lampiran 2: Hasil Pra-Penelitian Kuesioner (sambungan)

No.

KENYATAAN (Kinerja Restaurant) Food Quality (X1)

Sum_X1 Mean_X1

Service Quality

(X2) Sum_X2 Mean_X2

1 2 3 4 5 6 7 1 2 3 4 5

1 3 2 3 3 3 3 3 20 2,86 3 3 4 4 4 18 3,60

2 3 4 4 4 3 4 4 26 3,71 4 3 4 4 3 18 3,60

3 3 3 3 3 3 3 3 21 3,00 4 3 3 3 3 16 3,20

4 3 4 4 3 4 3 4 25 3,57 3 4 3 3 3 16 3,20

5 3 3 3 3 3 3 3 21 3,00 3 3 3 3 3 15 3,00

6 3 4 4 3 3 4 4 25 3,57 4 4 4 4 3 19 3,80

7 4 4 4 4 4 4 4 28 4,00 4 4 3 4 3 18 3,60

8 3 4 4 4 3 4 4 26 3,71 4 4 4 4 4 20 4,00

9 2 3 3 3 4 3 3 21 3,00 4 4 3 4 3 18 3,60

10 4 5 2 4 4 5 3 27 3,86 4 4 4 4 3 19 3,80

11 4 4 4 3 4 4 4 27 3,86 4 4 3 4 4 19 3,80

12 3 2 3 4 3 2 3 20 2,86 3 3 3 3 3 15 3,00

13 3 5 3 5 4 5 5 30 4,29 4 4 3 3 3 17 3,40

14 4 4 3 3 4 4 3 25 3,57 4 3 4 4 4 19 3,80

15 3 3 3 3 3 3 3 21 3,00 4 4 3 3 3 17 3,40

16 3 4 4 3 3 4 4 25 3,57 3 3 3 4 4 17 3,40

17 3 3 3 3 3 3 3 21 3,00 3 3 3 3 3 15 3,00

18 4 4 5 5 4 4 5 31 4,43 4 4 4 4 4 20 4,00

19 3 4 3 4 3 4 3 24 3,43 4 4 4 4 4 20 4,00

20 3 3 3 3 3 3 3 21 3,00 4 4 3 3 3 17 3,40

21 3 3 4 4 3 3 4 24 3,43 4 3 3 3 3 16 3,20

22 4 4 4 4 4 4 4 28 4,00 3 2 2 3 3 13 2,60

23 3 4 3 2 4 4 4 24 3,43 2 2 3 3 3 13 2,60

24 4 4 3 3 4 4 4 26 3,71 4 3 3 4 4 18 3,60

25 2 3 3 3 2 3 3 19 2,71 4 4 4 4 4 20 4,00

26 3 3 4 4 3 3 4 24 3,43 5 4 2 3 4 18 3,60

27 4 4 4 4 2 4 4 26 3,71 3 3 3 3 3 15 3,00

28 4 5 5 2 2 5 3 26 3,71 4 4 3 4 3 18 3,60

29 3 3 3 3 3 3 4 22 3,14 4 3 3 4 4 18 3,60

30 3 4 3 2 4 4 3 23 3,29 3 4 3 3 3 16 3,20

(7)

55 Lampiran 2: Hasil Pra-Penelitian Kuesioner (sambungan)

Price and Value

(X3)

Sum_X3 Mean_X3

Atmosphere

Convenience

1 2 3 1 2 3 1 2

4 4 4 12 4,00 4 3 3 10 3,33 4 4 8 4,00

4 3 3 10 3,33 3 3 3 9 3,00 4 3 7 3,50

3 4 3 10 3,33 4 3 3 10 3,33 4 4 8 4,00

3 4 4 11 3,67 3 3 3 9 3,00 4 4 8 4,00

3 3 3 9 3,00 3 3 3 9 3,00 4 4 8 4,00

3 4 4 11 3,67 4 3 3 10 3,33 4 4 8 4,00

4 3 3 10 3,33 4 3 3 10 3,33 4 3 7 3,50

4 4 4 12 4,00 3 2 2 7 2,33 4 4 8 4,00

3 4 4 11 3,67 3 3 3 9 3,00 4 3 7 3,50

4 4 4 12 4,00 4 4 3 11 3,67 4 4 8 4,00

3 3 4 10 3,33 4 3 3 10 3,33 4 3 7 3,50

4 3 3 10 3,33 4 3 2 9 3,00 4 4 8 4,00

4 3 4 11 3,67 3 3 3 9 3,00 4 4 8 4,00

3 4 4 11 3,67 4 3 3 10 3,33 4 3 7 3,50

3 4 4 11 3,67 3 3 3 9 3,00 4 4 8 4,00

3 3 3 9 3,00 4 3 3 10 3,33 4 4 8 4,00

3 3 3 9 3,00 3 2 3 8 2,67 3 3 6 3,00

5 4 4 13 4,33 4 3 3 10 3,33 4 4 8 4,00

4 4 4 12 4,00 4 3 3 10 3,33 4 4 8 4,00

3 3 4 10 3,33 3 3 3 9 3,00 3 3 6 3,00

3 3 3 9 3,00 3 3 3 9 3,00 3 3 6 3,00

4 4 4 12 4,00 4 3 4 11 3,67 4 4 8 4,00

3 3 3 9 3,00 4 3 3 10 3,33 4 4 8 4,00

3 4 4 11 3,67 3 3 3 9 3,00 4 4 8 4,00

3 3 3 9 3,00 4 3 3 10 3,33 4 3 7 3,50

4 3 3 10 3,33 4 3 3 10 3,33 4 4 8 4,00

4 3 3 10 3,33 3 3 3 9 3,00 4 4 8 4,00

4 3 4 11 3,67 3 3 3 9 3,00 4 3 7 3,50

4 4 4 12 4,00 3 3 4 10 3,33 4 4 8 4,00

3 3 3 9 3,00 3 4 3 10 3,33 3 3 6 3,00

(8)

56 Lampiran 3. Hasil Olah Data Pra-Penelitian Kuesioner Food Quality/Kualitas Makanan (X

₁

)

Correlations

X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7

Sum_X 1 X1.1 Pearson

Correlation

1 .503^** .494^** .284^* .277^* .433^** .280^* .702^**

Sig. (2-tailed) .000 .000 .028 .032 .001 .030 .000

N 60 60 60 60 60 60 60 60

X1.2 Pearson Correlation

.503^** 1 .410^** .133 .233 .693^** .282^* .725^**

Sig. (2-tailed) .000 .001 .312 .073 .000 .029 .000

N 60 60 60 60 60 60 60 60

.494^** .410^** 1 .338^** .165 .326^* .282^* .683^**

Sig. (2-tailed) .000 .001 .008 .208 .011 .029 .000

N 60 60 60 60 60 60 60 60

.284^* .133 .338^** 1 .108 .315^* .369^** .579^**

Sig. (2-tailed) .028 .312 .008 .413 .014 .004 .000

N 60 60 60 60 60 60 60 60

.277^* .233 .165 .108 1 .237 .268^* .506^**

Sig. (2-tailed) .032 .073 .208 .413 .069 .039 .000

N 60 60 60 60 60 60 60 60

.433^** .693^** .326^* .315^* .237 1 .239 .725^**

Sig. (2-tailed) .001 .000 .011 .014 .069 .066 .000

N 60 60 60 60 60 60 60 60

.280^* .282^* .282^* .369^** .268^* .239 1 .584^**

Sig. (2-tailed) .030 .029 .029 .004 .039 .066 .000

N 60 60 60 60 60 60 60 60

Sum_X 1

Pearson Correlation

.702^** .725^** .683^** .579^** .506^** .725^** .584^** 1 Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000

N 60 60 60 60 60 60 60 60

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

(9)

57 Lampiran 3. Hasil Olah Data Pra-Penelitian Kuesioner (Sambungan) :

Service Quality/Kualitas Pelayanan (X

2

)

Correlations

X2.1 X2.2 X2.3 X2.4 X2.5 Sum_X2

1 .553^** .209 .322^* .300^* .740^**

Sig. (2-tailed) .000 .109 .012 .020 .000

N 60 60 60 60 60 60

.553^** 1 .302^* .235 .074 .675^**

Sig. (2-tailed) .000 .019 .071 .576 .000

N 60 60 60 60 60 60

.209 .302^* 1 .326^* .304^* .627^**

Sig. (2-tailed) .109 .019 .011 .018 .000

N 60 60 60 60 60 60

.322^* .235 .326^* 1 .508^** .676^**

Sig. (2-tailed) .012 .071 .011 .000 .000

N 60 60 60 60 60 60

.300^* .074 .304^* .508^** 1 .632^**

Sig. (2-tailed) .020 .576 .018 .000 .000

N 60 60 60 60 60 60

Sum_X2 Pearson Correlation

.740^** .675^** .627^** .676^** .632^** 1

Sig. (2-tailed) .000 .000 .000 .000 .000

N 60 60 60 60 60 60

(10)

58 Lampiran 3. Hasil Olah Data Pra-Penelitian Kuesioner (Sambungan) :

Price and Value/Harga dan Nilai (X

3

)

Correlations

X3.1 X3.2 X3.3 Sum_X3

X3.1 Pearson Correlation 1 .311^* .205 .666^**

Sig. (2-tailed) .016 .117 .000

N 60 60 60 60

X3.2 Pearson Correlation .311^* 1 .662^** .853^**

Sig. (2-tailed) .016 .000 .000

N 60 60 60 60

X3.3 Pearson Correlation .205 .662^** 1 .794^**

Sig. (2-tailed) .117 .000 .000

N 60 60 60 60

Sum_X3 Pearson Correlation .666^** .853^** .794^** 1

Sig. (2-tailed) .000 .000 .000

N 60 60 60 60

(11)

59 Lampiran 4. Hasil Olah Data Pra-Penelitian Kuesioner (Sambungan) :

Atmosphere/Suasana Restaurant (X

4

)

Correlations

X4.1 X4.2 X4.3 Sum_X4

X4.1 Pearson Correlation 1 .383^** .190 .672^**

Sig. (2-tailed) .003 .146 .000

N 60 60 60 60

X4.2 Pearson Correlation .383^** 1 .441^** .810^**

Sig. (2-tailed) .003 .000 .000

N 60 60 60 60

X4.3 Pearson Correlation .190 .441^** 1 .758^**

Sig. (2-tailed) .146 .000 .000

N 60 60 60 60

Sum_X4 Pearson Correlation .672^** .810^** .758^** 1

Sig. (2-tailed) .000 .000 .000

N 60 60 60 60

Convenience/Kenyamanan (X

5

)

Correlations

X5.1 X5.2 Sum_X5

X5.1 Pearson Correlation 1 .809^** .941^**

Sig. (2-tailed) .000 .000

N 60 60 60

X5.2 Pearson Correlation .809^** 1 .960^**

Sig. (2-tailed) .000 .000

N 60 60 60

Sum_X5 Pearson Correlation .941^** .960^** 1

Sig. (2-tailed) .000 .000

N 60 60 60

(12)

60 Lampiran 4. Hasil Data Kuesioner

No. Jenis Kelamin Umur Pendidikan Pekerjaan

1 1 3 2 4

2 1 3 3 4

3 2 2 4 4

4 1 2 5 4

5 2 2 2 4

6 1 3 2 4

7 1 3 2 4

8 2 2 4 4

9 2 2 4 2

10 2 2 3 1

11 2 2 3 2

12 2 1 2 3

13 2 1 1 2

14 2 1 3 3

15 1 3 3 2

16 2 2 2 3

17 2 2 3 1

18 1 3 5 5

19 1 2 5 4

20 1 3 2 2

21 2 1 4 4

22 2 2 2 4

23 2 2 2 2

24 1 3 4 2

25 1 3 3 4

26 2 1 3 1

27 2 1 4 2

28 2 1 4 4

29 1 3 3 4

30 2 1 4 2

31 1 3 3 3

32 2 1 3 4

33 1 2 3 1

34 2 2 2 3

35 1 3 5 2

36 2 2 2 2

37 1 2 3 4

38 1 3 4 3

39 2 1 4 4

40 1 3 2 3

41 2 1 4 4

42 1 2 3 4

43 1 3 3 4

(13)

61 Lampiran 4. Hasil Data Kuesioner (Sambungan) :

No. Jenis Kelamin Umur Pendidikan Pekerjaan

44 2 1 2 1

45 2 2 5 2

46 1 3 2 4

47 1 3 3 3

48 1 3 1 2

49 1 3 2 4

50 2 2 3 2

51 2 1 2 3

52 1 3 2 2

53 1 3 4 1

54 2 2 2 2

55 1 3 3 2

56 2 1 3 3

57 1 2 3 2

58 2 2 5 4

59 1 3 3 1

60 1 2 5 4

61 1 2 3 1

62 2 1 1 4

63 2 1 2 3

64 2 2 4 1

65 2 2 2 2

66 1 3 1 4

67 1 2 4 4

68 2 1 2 4

69 2 2 1 3

70 2 2 2 4

71 2 4 3 2

72 2 4 3 5

73 2 1 1 5

74 1 3 2 4

75 2 2 2 5

76 1 2 2 2

77 2 1 3 4

78 2 2 3 4

79 1 3 1 2

80 2 2 1 1

81 1 3 3 2

82 2 1 3 2

83 1 3 3 5

84 2 2 4 4

85 1 3 1 5

86 1 3 1 4

(14)

62 Lampiran 4. Hasil Data Kuesioner (sambungan) :

No.

Jenis Kelamin Umur Pendidikan Pekerjaan

87 1 3 3 2

88 2 1 3 5

89 2 1 1 5

90 1 3 2 1

91 2 2 5 5

92 1 3 5 4

93 2 1 3 1

94 2 1 4 5

95 2 2 1 5

96 1 3 1 3

97 2 4 3 5

98 1 3 1 2

99 1 1 5 3

100 2 3 4 4

(15)

63 Lampiran 4. Hasil Data Kuesioner “Harapan” (Sambungan) :

No.

HARAPAN (Kepentingan Konsumen) Food Quality (X1) Sum_

X1 Service Quality (X2) Sum_

X2

Price and

Value (X3) Sum_

X3

Atmosphere

(X4) Sum_

X4

Convenience

(X5) Sum_

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2 X5

1 3 3 4 4 4 3 4 25 4 4 4 3 3 18 4 3 4 11 3 3 3 9 5 5 10

2 4 3 4 4 2 3 3 23 3 3 3 3 2 14 3 3 3 9 3 4 2 9 4 4 8

3 3 3 4 4 4 3 3 24 3 3 3 3 3 15 4 3 3 10 3 3 4 10 4 4 8

4 3 3 4 4 3 4 3 24 3 4 3 3 3 16 4 3 3 10 3 3 3 9 5 5 10

5 4 4 4 4 4 4 4 28 4 4 4 3 4 19 4 3 3 10 3 3 4 10 5 5 10

6 4 3 4 5 4 4 4 28 4 4 4 4 4 20 3 3 3 9 3 4 3 10 5 5 10

7 3 3 3 3 3 2 3 20 3 3 3 3 4 16 3 3 3 9 3 4 3 10 4 4 8

8 3 2 4 3 4 3 3 22 3 3 3 3 4 16 4 3 3 10 4 4 3 11 4 5 9

9 3 3 4 4 3 4 3 24 3 4 4 4 4 19 4 3 3 10 4 4 4 12 4 4 8

10 4 4 5 4 2 4 3 26 3 3 4 4 4 18 4 4 4 12 4 4 5 13 4 4 8

11 4 5 5 2 4 3 3 26 3 4 3 4 4 18 3 3 3 9 4 4 4 12 4 4 8

12 3 4 4 3 4 3 3 24 4 4 3 4 4 19 4 4 3 11 3 3 4 10 4 5 9

13 3 3 2 3 3 3 3 20 3 3 4 3 4 17 4 3 3 10 4 3 3 10 5 5 10

14 4 4 4 4 2 3 4 25 4 3 3 4 4 18 4 3 4 11 3 3 4 10 5 4 9

15 3 3 3 3 3 3 3 21 3 2 3 3 4 15 4 3 3 10 3 3 4 10 5 4 9

16 3 4 4 4 3 4 3 25 4 3 3 4 4 18 4 3 3 10 4 4 4 12 5 5 10

17 4 4 5 4 5 4 3 29 5 5 3 4 4 21 4 4 4 12 4 4 4 12 4 4 8

18 4 4 5 5 4 4 4 30 4 5 5 4 4 22 4 4 4 12 4 4 4 12 5 5 10

19 4 3 3 4 4 3 4 25 3 3 4 3 4 17 3 3 3 9 4 4 4 12 5 5 10

20 3 3 3 3 3 3 4 22 3 3 3 4 4 17 4 4 3 11 3 3 4 10 5 5 10

21 4 4 4 4 4 5 3 28 4 4 4 3 4 19 4 3 3 10 4 3 4 11 4 5 9

22 3 3 3 3 4 4 3 23 2 3 3 4 4 16 3 3 3 9 3 4 4 11 4 4 8

(16)

64 Lampiran 4. Hasil Data Kuesioner “Harapan” (Sambungan) :

No.

X2

Price and

Value (X3) Sum_

X3

Atmosphere

(X4) Sum_

X4

Convenience

(X5) Sum_

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2 X5

23 3 4 4 4 3 4 3 25 4 4 4 3 3 18 3 3 3 9 3 4 4 11 5 5 10

24 4 4 5 4 5 4 5 31 5 3 4 4 5 21 3 3 4 10 4 4 5 13 5 5 10

25 4 4 4 2 4 3 4 25 4 4 3 3 4 18 2 1 2 5 4 4 4 12 4 4 8

26 4 5 5 5 4 5 4 32 5 4 4 4 5 22 4 3 3 10 5 5 4 14 5 5 10

27 3 3 2 3 3 3 3 20 3 3 4 3 3 16 4 3 3 10 3 3 3 9 4 4 8

28 3 3 3 3 3 4 4 23 3 3 3 3 3 15 4 4 3 11 4 3 3 10 5 5 10

29 3 4 3 4 3 3 4 24 4 3 4 4 4 19 4 3 3 10 4 4 4 12 5 5 10

30 3 2 3 3 3 3 4 21 3 3 3 4 4 17 3 3 3 9 4 4 3 11 5 5 10

31 4 5 5 5 4 4 4 31 5 5 5 5 5 25 4 5 5 14 4 4 5 13 4 4 8

32 5 5 5 4 4 5 3 31 5 4 5 4 5 23 3 4 4 11 5 5 5 15 5 5 10

33 5 5 5 5 5 5 4 34 5 5 5 4 4 23 3 5 4 12 5 5 5 15 5 5 10

34 5 5 5 4 4 4 4 31 5 4 5 4 5 23 4 5 5 14 5 5 5 15 5 5 10

35 4 5 5 5 3 4 4 30 5 5 5 4 5 24 4 5 5 14 4 4 5 13 4 4 8

36 5 5 5 5 4 5 4 33 5 5 5 4 4 23 4 5 5 14 5 5 5 15 5 5 10

37 4 4 5 5 3 4 4 29 5 5 5 5 5 25 5 5 5 15 4 4 4 12 4 4 8

38 4 5 5 5 4 5 4 32 5 5 5 5 4 24 5 5 5 15 4 5 5 14 4 5 9

39 5 5 5 5 4 5 4 33 5 5 5 5 5 25 4 5 5 14 5 5 5 15 5 5 10

40 5 5 5 5 4 5 4 33 5 5 5 5 5 25 4 5 5 14 5 5 5 15 5 5 10

41 5 5 5 5 4 4 4 32 5 5 5 5 5 25 5 4 4 13 5 5 5 15 5 5 10

42 4 4 4 4 4 4 4 28 4 4 4 3 5 20 3 5 4 12 4 4 5 13 4 4 8

43 4 5 5 5 4 4 4 31 5 5 4 4 5 23 4 5 5 14 4 4 5 13 4 4 8

44 5 5 5 5 4 5 4 33 5 5 5 5 5 25 3 4 5 12 5 5 5 15 5 5 10

45 5 5 5 5 4 5 4 33 5 5 4 4 5 23 3 4 4 11 5 5 5 15 5 5 10

(17)

65 Lampiran 4. Hasil Data Kuesioner “Harapan” (Sambungan) :

No.

X2

Price and

Value (X3) Sum_

X3

Atmosphere

(X4) Sum_

X4

Convenience

(X5) Sum_

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2 X5

46 5 5 5 5 4 4 4 32 5 5 5 5 5 25 5 5 5 15 5 5 5 15 5 5 10

47 4 4 4 4 4 4 4 28 4 4 4 4 5 21 5 5 4 14 4 4 5 13 4 4 8

48 4 5 5 5 4 5 4 32 5 5 5 5 5 25 5 5 4 14 5 5 5 15 5 5 10

49 4 5 4 5 4 4 4 30 4 5 4 5 5 23 5 5 5 15 5 4 5 14 5 4 9

50 4 5 5 5 4 4 4 31 5 5 5 5 5 25 5 5 2 12 5 4 5 14 5 4 9

51 4 5 4 5 4 4 5 31 4 5 4 5 5 23 3 4 4 11 5 4 4 13 5 4 9

52 5 5 5 5 4 5 4 33 5 5 5 4 5 24 5 5 4 14 5 5 5 15 5 5 10

53 5 5 5 5 4 5 4 33 5 5 5 4 5 24 4 4 4 12 5 5 5 15 5 5 10

54 4 5 4 4 4 4 4 29 4 4 4 4 5 21 4 5 5 14 5 4 4 13 5 4 9

55 4 5 5 5 4 4 4 31 5 5 5 4 5 24 4 4 4 12 5 4 5 14 5 4 9

56 5 5 5 5 4 4 4 32 5 5 5 5 5 25 5 4 4 13 5 5 5 15 5 5 10

57 4 5 4 4 4 4 4 29 4 4 4 4 5 21 4 4 5 13 4 4 4 12 4 4 8

58 5 5 5 5 4 5 4 33 5 5 5 4 5 24 4 5 5 14 5 5 5 15 5 5 10

59 5 5 5 5 4 5 4 33 5 5 5 4 5 24 5 5 5 15 5 5 5 15 5 5 10

60 5 5 5 5 4 4 4 32 5 5 5 4 5 24 4 5 5 14 5 5 5 15 5 5 10

61 5 5 5 5 4 4 5 33 5 4 5 5 4 23 4 5 5 14 4 5 4 13 4 5 9

62 5 5 5 5 4 4 5 33 5 5 5 5 4 24 5 4 5 14 4 4 5 13 4 4 8

63 4 5 5 5 4 4 5 32 5 5 5 5 5 25 4 5 5 14 5 5 5 15 5 5 10

64 5 5 5 5 4 4 5 33 5 5 5 5 4 24 4 5 5 14 5 5 5 15 5 5 10

65 4 5 5 5 4 4 4 31 5 5 5 4 5 24 3 4 4 11 4 4 5 13 4 4 8

66 5 5 5 4 4 4 5 32 5 5 5 5 4 24 4 5 5 14 5 5 5 15 5 5 10

67 4 5 5 5 4 5 4 32 5 5 5 4 5 24 3 4 4 11 4 4 5 13 4 4 8

68 5 5 5 5 5 5 5 35 5 4 5 5 4 23 4 5 5 14 5 5 5 15 5 5 10

(18)

66 Lampiran 4. Hasil Data Kuesioner “Harapan” (Sambungan) :

No.

X2

Price and

Value (X3) Sum_

X3

Atmosphere

(X4) Sum_

X4

Convenience

(X5) Sum_

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2 X5

69 4 5 5 5 4 5 5 33 5 4 5 5 5 24 4 5 5 14 5 5 5 15 5 5 10

70 5 5 5 5 4 5 4 33 5 5 5 5 4 24 3 4 5 12 5 5 5 15 5 5 10

71 4 4 5 5 4 5 4 31 5 5 5 4 5 24 4 5 5 14 4 4 5 13 4 4 8

72 5 5 5 4 4 5 4 32 5 4 5 5 5 24 4 5 5 14 5 5 5 15 5 5 10

73 5 5 5 5 4 5 5 34 5 5 5 5 4 24 3 4 5 12 5 5 5 15 5 5 10

74 5 5 5 4 4 5 4 32 5 4 5 5 5 24 4 4 5 13 5 5 5 15 5 5 10

75 4 4 5 5 4 5 4 31 5 5 5 4 5 24 4 5 5 14 5 4 5 14 5 4 9

76 5 5 5 5 4 5 4 33 5 5 5 5 4 24 3 3 4 10 5 5 5 15 5 5 10

77 4 4 5 5 4 4 4 30 5 5 5 4 5 24 3 5 4 12 5 4 4 13 5 4 9

78 4 5 5 5 5 5 4 33 5 5 5 5 5 25 4 4 4 12 5 5 5 15 5 5 10

79 5 5 5 5 5 5 5 35 5 5 5 5 5 25 3 3 5 11 5 5 5 15 5 5 10

80 5 5 5 5 5 5 5 35 5 5 5 5 5 25 4 4 5 13 5 5 5 15 5 5 10

81 5 5 4 5 5 5 4 33 5 5 5 5 5 25 3 3 5 11 5 4 5 14 5 4 9

82 4 4 4 5 4 5 4 30 5 5 5 4 5 24 4 3 4 11 5 5 5 15 5 5 10

83 5 5 5 5 5 5 4 34 5 5 5 4 5 24 4 4 5 13 5 4 5 14 5 4 9

84 4 5 5 5 4 5 5 33 5 4 5 5 5 24 4 4 5 13 5 5 4 14 5 5 10

85 5 5 5 5 5 5 5 35 5 5 5 5 4 24 4 3 5 12 5 4 5 14 5 4 9

86 5 5 4 5 5 5 4 33 5 5 5 5 5 25 4 4 5 13 5 5 5 15 5 5 10

87 5 5 5 5 4 5 5 34 5 5 5 4 4 23 4 5 5 14 4 4 5 13 4 4 8

88 4 5 4 5 4 5 4 31 5 5 5 5 5 25 4 5 5 14 5 5 5 15 5 5 10

89 5 5 4 5 4 4 5 32 5 5 5 4 5 24 4 5 5 14 4 4 5 13 4 4 8

90 5 5 4 4 5 5 4 32 5 4 5 4 4 22 3 3 4 10 5 5 5 15 5 5 10

91 5 5 5 5 4 4 5 33 5 5 5 4 5 24 5 5 4 14 5 5 5 15 5 5 10

(19)

67 Lampiran 4. Hasil Data Kuesioner “Harapan” (Sambungan) :

No.

X2

Price and

Value (X3) Sum_

X3

Atmosphere

(X4) Sum_

X4

Convenience

(X5) Sum_

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2 X5

92 4 4 5 5 4 4 4 30 5 4 5 5 5 24 5 5 4 14 5 5 5 15 5 5 10

93 5 5 5 4 4 5 5 33 5 5 5 5 4 24 5 5 4 14 4 4 5 13 4 4 8

94 5 5 5 5 4 5 5 34 5 5 5 4 5 24 3 4 4 11 5 5 5 15 5 5 10

95 5 5 5 4 4 5 5 33 5 5 5 4 5 24 5 5 4 14 4 4 4 12 4 4 8

96 4 5 5 5 4 5 5 33 5 5 5 5 5 25 4 4 4 12 4 5 5 14 4 5 9

97 5 5 5 5 4 5 5 34 5 5 5 4 5 24 4 4 4 12 5 5 5 15 5 5 10

98 4 5 5 5 4 4 4 31 4 5 4 5 5 23 4 4 4 12 5 4 4 13 5 4 9

99 5 5 5 5 4 4 4 32 5 5 5 5 5 25 4 4 4 12 5 5 5 15 5 5 10

10

0 5 5 5 5 4 5 4

33 4 5 4

5 4 22 5 4

4 13 5 4 5

14 5 4

9 4.25 4.46 4.52 4.47 3.92 4.26 4.04 4.48 4.4 4.45 4.23 4.48 3.9 4.06 4.13 4.39 4.32 4.52 4.69 4.61 4.25

(20)

68

Lampiran 4. Hasil Data Kuesioner “Kenyataan” (Sambungan) :

No.

KENYATAAN (Kinerja Restaurant) Food Quality (X1) Sum_X1 Service Quality (X2) Sum_X2

Price and

Value (X3) Sum_X3

Atmosphere

(X4) Sum_X4

Convenience

(X5) Sum_X5

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2

1 3 2 3 3 3 3 3 20 3 3 4 4 4 18 4 4 3 11 4 3 4 11 4 4 8

2 3 4 4 4 3 4 4 26 4 3 4 4 3 18 4 3 4 11 3 3 3 9 3 2 5

3 3 3 3 3 3 3 3 21 4 3 3 3 3 16 4 5 4 13 4 3 3 10 4 3 7

4 3 4 4 3 4 3 4 25 3 4 3 3 3 16 5 4 3 12 4 3 3 10 4 3 7

5 3 3 3 3 3 3 3 21 3 3 3 3 3 15 3 4 3 10 4 3 3 10 4 3 7

6 3 4 4 3 3 4 4 25 4 4 4 4 3 19 3 4 5 12 3 3 3 9 4 2 6

7 4 4 4 4 4 4 4 28 4 4 3 4 3 18 5 4 4 13 3 3 3 9 3 2 5

8 3 4 4 4 3 4 4 26 4 4 4 4 4 20 4 4 4 12 4 3 3 10 4 2 6

9 2 3 3 3 4 3 3 21 4 4 3 4 3 18 3 4 3 10 4 3 3 10 3 2 5

10 4 5 2 4 4 5 3 27 4 4 4 4 3 19 3 4 3 10 4 4 4 12 4 3 7

11 4 4 4 3 4 4 4 27 4 4 3 4 4 19 4 4 3 11 3 3 3 9 3 2 5

12 3 2 3 4 3 2 3 20 3 3 3 3 3 15 4 3 4 11 4 4 3 11 4 2 6

13 3 5 3 5 4 5 5 30 4 4 3 3 3 17 4 4 4 12 4 3 3 10 4 2 6

14 4 4 3 3 4 4 3 25 4 3 4 4 4 19 4 4 4 12 4 3 4 11 3 2 5

15 3 3 3 3 3 3 3 21 4 4 3 3 3 17 4 4 4 12 4 3 3 10 4 3 7

16 3 4 4 3 3 4 4 25 3 3 3 4 4 17 4 3 3 10 4 3 3 10 4 3 7

17 3 3 3 3 3 3 3 21 3 3 3 3 3 15 4 5 4 13 4 4 4 12 3 3 6

18 4 4 5 5 4 4 5 31 4 4 4 4 4 20 5 4 5 14 4 4 4 12 4 3 7

19 3 4 3 4 3 4 3 24 4 4 4 4 4 20 4 5 4 13 3 3 3 9 4 3 7

20 3 3 3 3 3 3 3 21 4 4 3 3 3 17 3 5 4 12 4 4 3 11 3 2 5

21 3 3 4 4 3 3 4 24 4 3 3 3 3 16 5 4 4 13 4 3 3 10 3 3 6

22 4 4 4 4 4 4 4 28 3 2 2 3 3 13 4 2 4 10 3 3 3 9 4 3 7

(21)

69

No.

Price and

Value (X3) Sum_X3

Atmosphere

(X4) Sum_X4

Convenience

(X5) Sum_X5

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2

23 3 4 3 2 4 4 4 24 2 2 3 3 3 13 4 2 1 7 3 3 3 9 4 3 7

24 4 4 3 3 4 4 4 26 4 3 3 4 4 18 5 5 2 12 3 3 4 10 4 3 7

25 2 3 3 3 2 3 3 19 4 4 4 4 4 20 4 5 5 14 2 1 2 5 3 2 5

26 3 3 4 4 3 3 4 24 5 4 2 3 4 18 3 3 2 8 4 3 3 10 4 3 7

27 4 4 4 4 2 4 4 26 3 3 3 3 3 15 3 4 2 9 4 3 3 10 4 3 7

28 4 5 5 2 2 5 3 26 4 4 3 4 3 18 3 5 4 12 4 4 3 11 3 2 5

29 3 3 3 3 3 3 4 22 4 3 3 4 4 18 4 5 4 13 4 3 3 10 4 3 7

30 3 4 3 2 4 4 3 23 3 4 3 3 3 16 4 3 3 10 3 3 3 9 3 2 5

31 4 3 3 4 4 3 3 24 4 4 3 4 4 19 4 3 3 10 4 3 3 10 4 3 7

32 3 2 3 3 3 3 5 22 3 3 2 2 4 14 5 3 4 12 3 3 3 9 3 2 5

33 3 2 3 3 3 3 3 20 4 4 3 4 4 19 3 4 5 12 4 3 3 10 4 3 7

34 4 3 3 3 3 3 4 23 4 4 4 4 4 20 4 4 2 10 3 3 3 9 4 4 8

35 4 4 3 3 5 4 5 28 4 4 4 3 4 19 4 4 3 11 3 3 3 9 4 4 8

36 3 3 3 3 3 3 5 23 3 4 4 4 4 19 4 4 4 12 4 3 3 10 4 4 8

37 4 3 3 3 4 3 4 24 3 4 4 4 4 19 4 3 3 10 4 3 3 10 4 4 8

38 4 4 4 4 5 4 3 28 4 4 4 4 3 19 4 5 5 14 3 2 2 7 4 4 8

39 5 4 2 2 5 4 3 25 4 4 4 4 4 20 4 3 4 11 3 3 3 9 4 4 8

40 4 4 3 3 4 4 5 27 3 4 3 3 3 16 2 4 5 11 4 4 3 11 4 3 7

41 3 3 3 3 3 3 4 22 4 4 4 4 3 19 5 4 4 13 4 3 3 10 4 4 8

42 3 3 3 3 3 3 4 22 4 3 3 4 2 16 4 5 5 14 4 3 2 9 3 3 6

43 5 4 4 4 5 4 3 29 4 4 3 3 4 18 4 3 4 11 3 3 3 9 4 3 7

44 4 3 4 3 4 3 4 25 4 4 4 4 4 20 4 4 4 12 4 3 3 10 4 4 8

45 4 3 3 4 4 3 3 24 4 4 3 4 4 19 4 3 3 10 3 3 3 9 4 3 7

(22)

70

No.

Price and

Value (X3) Sum_X3

Atmosphere

(X4) Sum_X4

Convenience

(X5) Sum_X5

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2

46 4 3 3 4 3 3 4 24 4 4 3 3 4 18 4 4 4 12 4 3 3 10 4 3 7

47 4 3 3 4 4 4 4 26 4 3 3 4 4 18 4 2 3 9 3 2 3 8 3 3 6

48 3 3 3 3 3 3 4 22 4 4 3 4 4 19 4 3 4 11 4 3 3 10 4 3 7

49 4 3 3 3 4 3 4 24 4 3 2 2 4 15 4 3 4 11 4 3 3 10 3 2 5

50 4 3 3 3 4 4 4 25 4 4 3 3 4 18 3 4 5 12 3 3 3 9 4 3 7

51 4 4 3 3 4 4 3 25 4 3 2 2 4 15 5 5 5 15 3 3 3 9 3 2 5

52 4 4 3 3 4 4 4 26 4 4 3 4 4 19 4 4 3 11 4 3 4 11 4 3 7

53 4 3 3 3 4 4 4 25 4 4 3 4 4 19 3 4 5 12 4 3 3 10 4 3 7

54 3 3 3 3 3 3 4 22 4 3 2 4 4 17 3 3 4 10 3 3 3 9 3 2 5

55 4 3 2 1 4 3 3 20 4 4 3 4 4 19 4 4 5 13 4 3 3 10 4 3 7

56 4 3 3 3 4 3 3 23 4 4 3 4 4 19 4 3 4 11 4 3 3 10 4 3 7

57 4 4 2 3 4 3 3 23 3 3 2 4 4 16 4 4 5 13 3 3 3 9 3 2 5

58 3 3 2 4 3 3 4 22 4 4 3 4 4 19 5 4 5 14 3 3 3 9 4 3 7

59 4 3 3 3 3 3 3 22 4 4 3 4 3 18 4 3 4 11 3 3 4 10 4 3 7

60 3 2 3 4 3 3 3 21 3 3 3 3 4 16 4 3 4 11 3 4 3 10 3 3 6

61 4 3 3 4 4 3 3 24 3 3 3 4 4 17 5 5 5 15 4 4 3 11 3 3 6

62 3 2 3 3 3 3 5 22 4 4 3 4 4 19 4 3 4 11 3 2 2 7 4 3 7

63 3 2 3 3 3 3 3 20 4 4 3 4 4 19 3 4 4 11 4 4 3 11 4 3 7

64 4 3 3 3 3 3 4 23 4 4 3 4 4 19 4 4 2 10 4 3 3 10 4 3 7

65 4 4 3 3 5 4 5 28 4 3 2 4 4 17 4 2 3 9 3 3 3 9 3 2 5

66 3 3 3 3 3 3 5 23 4 4 3 4 4 19 2 5 2 9 4 3 3 10 4 3 7

67 4 3 3 3 4 3 4 24 4 4 3 4 4 19 2 3 2 7 4 4 4 12 4 3 7

68 4 4 4 4 5 4 4 29 4 3 3 3 4 17 2 4 2 8 4 4 3 11 3 3 6

(23)

71

No.

Price and

Value (X3) Sum_X3

Atmosphere

(X4) Sum_X4

Convenience

(X5) Sum_X5

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2

69 5 4 2 2 5 4 3 25 4 4 3 4 3 18 4 4 3 11 3 2 3 8 4 3 7

70 4 4 3 3 4 4 3 25 3 3 2 3 4 15 4 5 2 11 3 3 3 9 3 2 5

71 3 3 3 3 3 3 5 23 4 4 3 4 4 19 4 4 5 13 4 4 3 11 4 3 7

72 3 3 3 3 3 3 4 22 3 3 2 3 3 14 2 2 3 7 4 4 3 11 3 2 5

73 5 4 4 4 5 4 4 30 4 4 3 4 4 19 1 4 4 9 2 2 3 7 4 3 7

74 4 3 4 3 4 3 4 25 4 4 3 4 3 18 4 3 2 9 3 3 3 9 4 3 7

75 4 3 3 4 4 3 4 25 4 4 3 4 4 19 2 4 2 8 4 3 3 10 4 3 7

76 4 3 3 4 3 3 3 23 3 4 3 2 3 15 4 4 2 10 4 4 3 11 4 3 7

77 4 3 3 4 4 4 4 26 3 4 3 3 4 17 2 4 2 8 3 2 3 8 4 3 7

78 3 3 3 3 3 3 4 22 4 4 4 4 4 20 2 3 2 7 4 4 4 12 4 4 8

79 4 3 3 3 4 3 4 24 4 4 3 4 4 19 3 3 2 8 3 3 3 9 4 3 7

80 4 3 3 3 4 4 4 25 3 4 2 2 4 15 4 3 2 9 4 3 3 10 4 2 6

81 4 4 3 3 4 4 4 26 4 4 3 4 4 19 2 3 3 8 3 3 3 9 4 3 7

82 4 4 3 3 4 4 3 25 3 3 2 4 4 16 2 3 2 7 4 3 3 10 3 2 5

83 4 3 3 3 4 4 4 25 4 4 3 2 4 17 1 2 3 6 4 3 3 10 4 3 7

84 3 3 3 3 3 3 4 22 3 3 2 4 4 16 1 3 4 8 4 3 3 10 3 2 5

85 4 3 2 1 4 3 4 21 4 4 3 4 4 19 4 5 5 14 4 3 3 10 4 3 7

86 4 3 3 3 4 3 3 23 3 3 2 4 3 15 3 1 3 7 4 3 3 10 3 2 5

87 4 4 2 3 4 3 4 24 4 4 4 3 4 19 4 2 2 8 4 3 3 10 4 4 8

88 3 3 2 4 3 3 3 21 3 3 2 2 4 14 3 3 3 9 3 3 3 9 3 2 5

89 4 3 3 3 3 3 4 23 4 4 3 4 4 19 2 1 3 6 3 3 3 9 4 3 7

90 3 2 3 4 3 3 3 21 3 3 2 3 4 15 3 4 2 9 4 3 3 10 3 2 5

91 4 3 3 4 4 3 3 24 4 4 3 2 4 17 4 4 4 12 4 3 4 11 4 3 7

(24)

72

No.

Price and

Value (X3) Sum_X3

Atmosphere

(X4) Sum_X4

Convenience

(X5) Sum_X5

1 2 3 4 5 6 7 1 2 3 4 5 1 2 3 1 2 3 1 2

92 3 2 3 3 3 3 4 21 4 4 3 3 4 18 2 4 3 9 4 3 3 10 4 3 7

93 3 2 3 3 3 3 4 21 4 4 3 4 4 19 1 3 1 5 4 4 4 12 4 3 7

94 4 3 3 3 3 3 3 22 3 4 4 3 4 18 3 3 3 9 4 3 3 10 4 4 8

95 4 4 3 3 5 4 4 27 3 4 3 2 4 16 2 3 2 7 4 4 3 11 4 3 7

96 3 3 3 3 3 3 4 22 4 4 4 4 4 20 2 3 3 8 3 3 2 8 4 4 8

97 4 3 3 3 4 3 2 22 4 4 4 2 3 17 2 3 3 8 4 3 4 11 4 4 8

98 4 4 4 4 5 4 4 29 4 3 3 4 4 18 1 3 2 6 4 3 4 11 4 2 6

99 5 4 2 2 5 4 5 27 4 4 3 2 3 16 1 3 2 6 3 2 3 8 4 2 6

100 4 4 3 3 4 4 4 26 4 3 2 2 4 15 2 3 2 7 3 3 2 8 2 3 5

3.61 3.31 3.12 3.22 3.62 3.43 3.72 3.71 3.64 3.05 3.48 3.68 3.42 3.6 3.38 3.59 3.09 3.08 3.69 2.85

(25)

73 Lampiran 5. Tabel Frekuensi Profil Responden

Frekuensi

Statistics

100 100 100 100

0 0 0 0

Valid Missing N

Jenis

Kelamin Umur Pendidikan Pekerjaan

Tabel Frekuensi

Jenis Kelami n

46 46.0 46.0 46.0

54 54.0 54.0 100.0

100 100.0 100.0

Laki-laki Perempuan Total Valid

Frequency Percent Valid Percent

Cumulat iv e Percent

Umur

25 25.0 25.0 25.0

36 36.0 36.0 61.0

36 36.0 36.0 97.0

3 3.0 3.0 100.0

100 100.0 100.0

17 - 25 t ahun 26 - 35 t ahun 36 - 40 t ahun

> 40 tahun Total Valid

Pendidi kan

14 14.0 14.0 14.0

26 26.0 26.0 40.0

33 33.0 33.0 73.0

17 17.0 17.0 90.0

10 10.0 10.0 100.0

100 100.0 100.0

Dibawah SMP SMP/ Sederjat SMA/ Sederajat Diploma

Sarjana (S1, S2, dan S3) Total

Valid

(26)

74 Lampiran 5. Tabel Frekuensi Profil Responden (Sambungan) :

Pekerjaan

12 12.0 12.0 12.0

26 26.0 26.0 38.0

14 14.0 14.0 52.0

36 36.0 36.0 88.0

12 12.0 12.0 100.0

100 100.0 100.0

Pelajar/Mahasiswa Wiraswasta Pegawai Negeri Sipil Pegawai Swasta Prof essional Total Valid

Deskritif Variabel Penelitian DINESERV Harapan

Descriptive Statistics

100 3 5 4.25 .730

100 2 5 4.46 .809

100 2 5 4.52 .731

100 2 5 4.47 .758

100 2 5 3.92 .614

100 2 5 4.26 .747

100 3 5 4.04 .634

100 2 5 4.48 .785

100 2 5 4.40 .791

100 3 5 4.45 .757

100 3 5 4.23 .709

100 2 5 4.48 .659

100 2 5 3.90 .674

100 1 5 4.06 .874

100 2 5 4.13 .837

100 3 5 4.39 .723

100 3 5 4.32 .680

100 2 5 4.52 .703

100 4 5 4.69 .465

100 4 5 4.61 .490

100 FQ1.H

FQ2.H FQ3.H FQ4.H FQ5.H FQ6.H FQ7.H SQ1.H SQ2.H SQ3.H SQ4.H SQ5.H PV1.H PV2.H PV3.H A1.H A2.H A3.H C1.H C2.H

Valid N (listwise)

N Minimum Maximum Mean St d. Dev iation

(27)

75 Lampiran 5. Tabel Frekuensi Profil Responden (Sambungan) : Kenyataan

Descriptives

Descriptive Statistics

100 2 5 3.61 .618

100 2 5 3.31 .692

100 2 5 3.12 .591

100 1 5 3.22 .675

100 2 5 3.62 .722

100 2 5 3.43 .573

100 2 5 3.72 .668

100 2 5 3.71 .498

100 2 4 3.64 .523

100 2 4 3.05 .626

100 2 4 3.48 .703

100 2 4 3.68 .490

100 1 5 3.42 1.065

100 1 5 3.60 .899

100 1 5 3.38 1.071

100 2 4 3.59 .534

100 1 4 3.09 .534

100 2 4 3.08 .442

100 2 4 3.69 .486

100 2 4 2.85 .642

100 FQ1.K

FQ2.K FQ3.K FQ4.K FQ5.K FQ6.K FQ7.K SQ1.K SQ2.K SQ3.K SQ4.K SQ5.K PV1.K PV2.K PV3.K A1.K A2.K A3.K C1.K C2.K

Valid N (listwise)

N Minimum Maximum Mean St d. Dev iation

(28)

76 Lampiran 6. Uji Validitas

Nilai Harapan 5 Dimensi DINESERV Correlations

Correlati ons

1 .778** .681** .589** .518** .658** .567** .862**

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

.778** 1 .735** .648** .501** .669** .554** .885**

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

.681** .735** 1 .666** .431** .619** .455** .830**

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

.589** .648** .666** 1 .385** .656** .528** .809**

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

.518** .501** .431** .385** 1 .530** .423** .663**

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

.658** .669** .619** .656** .530** 1 .425** .822**

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

.567** .554** .455** .528** .423** .425** 1 .697**

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

.862** .885** .830** .809** .663** .822** .697** 1

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N FQ1.H

FQ2.H

FQ3.H

FQ4.H

FQ5.H

FQ6.H

FQ7.H

Food Quality

FQ1.H FQ2.H FQ3.H FQ4.H FQ5.H FQ6.H FQ7.H Food Quality

Correlation is signif icant at the 0.01 lev el (2-t ailed).

**.

Correlations

Correlati ons

1 .778** .840** .617** .625** .919**

.000 .000 .000 .000 .000

100 100 100 100 100 100

.778** 1 .742** .591** .539** .872**

.000 .000 .000 .000 .000

100 100 100 100 100 100

.840** .742** 1 .615** .575** .897**

.000 .000 .000 .000 .000

100 100 100 100 100 100

.617** .591** .615** 1 .497** .781**

.000 .000 .000 .000 .000

100 100 100 100 100 100

.625** .539** .575** .497** 1 .753**

.000 .000 .000 .000 .000

100 100 100 100 100 100

.919** .872** .897** .781** .753** 1

.000 .000 .000 .000 .000

100 100 100 100 100 100

SQ1.H

SQ2.H

SQ3.H

SQ4.H

SQ5.H

Serv ice Quality

SQ1.H SQ2.H SQ3.H SQ4.H SQ5.H

Serv ice Quality

**.

(29)

77 Lampiran 6. Uji Validitas (Sambungan) :

Correlations

Correlati ons

1 .507** .220* .675**

.000 .028 .000

100 100 100 100

.507** 1 .652** .914**

.000 .000 .000

100 100 100 100

.220* .652** 1 .806**

.028 .000 .000

100 100 100 100

.675** .914** .806** 1

.000 .000 .000

100 100 100 100

PV1.H

PV2.H

PV3.H

Price and Value

PV1.H PV2.H PV3.H

Price and Value

**.

*.

Correlations

Correlati ons

1 .771** .670** .917**

.000 .000 .000

100 100 100 100

.771** 1 .620** .893**

.000 .000 .000

100 100 100 100

.670** .620** 1 .859**

.000 .000 .000

100 100 100 100

.917** .893** .859** 1

.000 .000 .000

100 100 100 100

A1.H

A2.H

A3.H

Atm osphere

A1.H A2.H A3.H Atm osphere

Correlation is signif icant at the 0.01 lev el (2-tailed).

**.

(30)

78 Lampiran 6. Uji Validitas (Sambungan) : Correlations

Correlati ons

1 .572** .880**

.000 .000

100 100 100

.572** 1 .893**

.000 .000

100 100 100

.880** .893** 1

.000 .000

100 100 100

C1.H

C2.H

Conv enience

C1.H C2.H Conv enience

Correlation is signif icant at the 0.01 lev el (2-tailed).

**.

Nilai Kinerja Restaurant “X” 5 Dimensi DINESERV Correlations

Correlations

1 .404** -.037 -.059 .684** .393** -.023 .596**

.000 .718 .563 .000 .000 .824 .000

100 100 100 100 100 100 100 100

.404** 1 .229* .047 .441** .807** .102 .758**

.000 .022 .642 .000 .000 .311 .000

100 100 100 100 100 100 100 100

-.037 .229* 1 .389** -.081 .264** .163 .461**

.718 .022 .000 .420 .008 .106 .000

100 100 100 100 100 100 100 100

-.059 .047 .389** 1 -.034 .092 .048 .372**

.563 .642 .000 .737 .361 .633 .000

100 100 100 100 100 100 100 100

.684** .441** -.081 -.034 1 .424** .070 .645**

.000 .000 .420 .737 .000 .486 .000

100 100 100 100 100 100 100 100

.393** .807** .264** .092 .424** 1 .159 .776**

.000 .000 .008 .361 .000 .113 .000

100 100 100 100 100 100 100 100

-.023 .102 .163 .048 .070 .159 1 .385**

.824 .311 .106 .633 .486 .113 .000

100 100 100 100 100 100 100 100

.596** .758** .461** .372** .645** .776** .385** 1

.000 .000 .000 .000 .000 .000 .000

100 100 100 100 100 100 100 100

Pearson Correlation Sig. (2-tailed) N FQ1.K

FQ2.K

FQ3.K

FQ4.K

FQ5.K

FQ6.K

FQ7.K

Food Quality

FQ1.K FQ2.K FQ3.K FQ4.K FQ5.K FQ6.K FQ7.K Food Quality

Correlation is signif icant at the 0.01 level (2-tailed).

**.

Correlation is signif icant at the 0.05 level (2-tailed).

*.