Overcoming The Lack of Self-Confidence of a PR Staff at Best Employee of The Year Presentation at Novotel Hotel Bandung.

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ABSTRACT

Tujuan penulisan tugas akhir ini adalah untuk menganalisis masalah yang terjadi pada saat saya magang di Hotel Novotel Bandung. Masalah yang saya amati adalah adanya seorang staf Public Relations yang memiliki rasa kurang percaya diri saat memberikan presentasi di depan para juri.

Staf Public Relations itu memiliki beberapa alasan mengapa ia kurang percaya diri ketika memberikan presentasi. Pertama, staf tersebut tidak mempersiapkan bahan presentasi dengan sungguh-sungguh. Kedua, ia merasa gugup ketika memberikan presentasi. Ketiga, ia kurang mampu berbicara bahasa Inggris dengan lancar. Akibatnya ia tidak dapat menjawab pertanyaan dari juri dan ia mulai gugup. Untuk mengatasi masalah yang dialaminya, saya mengusulkan tiga solusi. Dari setiap solusi terdapat

dampak-dampak positif dan juga negatif. Solusi yang pertama adalah staf itu harus mempersiapkan materi presentasi dengan baik. Kedua, ia harus meningkatkan kemampuan non-verbal. Ketiga, ia harus handal dalam menggunakan visual aids untuk memudahkan tim juri mengerti isi presentasinya.

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A. APPENDIX

2. He felt nervous when giving his presentation 3. He could not speak English fluently

Problem

A PR staff had lack of self-confidence when giving a presentation at BEOTY, Novotel Hotel Bandung

The effects 1. He could not answer the questions from the judges

2. He started to stutter

Potential negative effects 1. He needs more time to prepare the material for his presentation

2. He tends to memorize a presentation material

Potential solution 1 The PR staff prepares the material for his presentation well 1. He becomes nervous because he should improve his non-verbal skills

2. He overuses non-verbal skills when doing his presentation

Potential solution 2 The PR staff should improve his non-verbal because he uses gesture effectively in his

presentation

Potential negative effects 1. He is not accustomed to using visual aids in his presentation

2. Novotel Hotel should spend extra cost and time to train employees in using visual aids

Potential solution 3 The PR staff should use visual aids to help the jury understand his

presentation

Potential positive effects 1 the jury will focus more on what the PR staff presents

2.Visual aids will help the PR staff reach his purpose and the material

understanding

Chosen solution

- The PR staff prepares the material for his presentation well

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B. APPENDIX

List of Interview Questions

1. What reasons makes you less confident when giving presentations? Please mention them!

2. What is the effect of lack of confidence?

3. Do you feel nervous or lack of confidence every time you give a presentation? Please explain!

4. How did you feel when giving a presentation at BEOTY? 5. Why do you seldom prepare yourself for the presentation? 6. Did you feel disturbed while improving your gesture? Explain! 7. What can you do to improve self-confidence?

8. Are there any negative effects from your nervousness? Please mention them!

9. Do you often use visual aids in your presentations? If not, Why? 10. Have you ever tried to cope with the lack of self-confidence? If yes,

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C. APPENDIX

THE TRANSCRIPTION OF THE INTERVIEW

Name of interviewer : Natalia Wahyudi Name of respondent : Ricky Stefano

Day & date of interview : Friday, March 16, 2012 Place of interview : Novotel Hotel Bandung

Natalia : Good afternoon, my name is Natalia. I am going to interview someone who is now in front of me. He is ...

Ricky : Afternoon. My name is Ricky. I am a Hotel PR at Novotel. Natalia : I have ten questions for you. The first question is what makes

you less confident when giving presentations? Please mention them!

Ricky : Firstly, it is because I do not prepare the material and there are many judges. Moreover, my English is not fluent.

Natalia : Ok. So what is the effect of lack confidence?

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Natalia : Oh. So the effect is nervous. You see nervousness can cause us to stutter while speaking. The next question is: do you feel nervous or lack of confidence every time you give a

presentation? Please explain!

Ricky : Exactly, I am always nervous. But lack of confidence is not always because if we learn the material well as what I did in my first presentation, the presentation was better though still a bit nervous. However, in my second presentation, I did not properly prepare the material and therefore not confident.

Natalia : Ok. How did you feel when giving a presentation at BEOTY? Ricky : I felt nervous because I did not prepare myself well.

Natalia : Ok. Why do you seldom prepare yourself for the presentation? Ricky : Well, the information is given to me only at short notice.

Consequently, I do not prepare it well and become less interested.

Natalia : Is that the reason? Ricky : Yes, that is right.

Natalia : Next, did you feel disturbed while improving your gesture? Explain!

Ricky : Yes, because I was not ready so my body became stiff and I just stood still.

Natalia : Oh, really?

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Natalia : What can you do to improve your self-confidence?

Ricky : Firstly, knowing the material and theme, and then preparing the material for the presentation.

Natalia : Ok, next. Are there any negative effects from your nervousness? Please mention them!

Ricky : Ehmm. If I feel nervous, I cannot think and answer the questions.

Natalia : Do you often use visual aids in your presentations? If not, Why?

Ricky : At Novotel, I did not use visual aids in my first presentation because they were not available. In the second presentation, the visual aids were prepared. Unfortunately, I did not prepare myself so I did not notice that there were visual aids.

Natalia : Have you ever tried to cope with the lack of self-confidence? If yes, explain how?

Ricky : Firstly, I talked with several friends who were assigned to give a presentation; secondly, I ate chocolate to make myself

calmer; thirdly, I did a little exercise, like push up to make my body warm.

Natalia : I think, those are the questions I wanted to ask you. Thank you for your time.

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D. APPENDIX

Observation Sheet 1

Event : Oral presentation

Topic : Best Employee of the Year Venue : Novotel Hotel Bandung Day & date : Friday, March 16, 2012 Time : From 2 pm to 4 pm Jury : 9 judges

Visual Aids : Flipchart Performance

Eye contact : Little

Voice : Too soft and slow Gesture : Static

Fluency : Poor, stuttering Mastery of material : Poor

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Observation Sheet 2

Topic : The PR Staff’s observation Venue : Novotel Hotel Bandung

Day & date : From 19 December 2011 to 19 March 2012 Characteristics :

• He is a quiet person.

• He always starts with a slow & soft voice when speaking.

• He has a bad articulation.

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Maranatha Christian University

CHAPTER I

INTRODUCTION

A. Background of the Study

In the modern era, competition in the workplace is getting harder because there are people who have a number of skills. One of the skills is presentation skill. In the Marketing Department, especially Public

Relations, the staff should be able to write, talk, and even introduce themselves attractively. Besides, they have to be able to promote a new product interestingly. That is why presentation skill is very useful and important in many aspects of work and life. Nalin Jayasuriya in an article entitled “Importance of Good Presentation Skills in Today’s Competitive World”, states:

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in business today is the ability to present well. (par. 2)

Hence, people in business and education, including PR Staff must have good presentation skill.

There is a significant problem at Novotel Hotel (henceforth, NH). There were six employees who took part in the Best Employee of The Year (BEOTY) Presentation for all divisions at NH. One of them is a Public Relations staff. When I made an observation of his presentation at BEOTY, I found out that he had difficulty in giving his presentation

concerning NH. When he did his presentation, he looked nervous, tensed, and had a lack of self-confidence. He also had a difficulty in answering the questions from the jury. Consequently, his presentation was a failure. Seeing the problem mentioned above, I intend to raise this problem into the topic for my term paper, entitled “Overcoming the Lack of Self-Confidence of a PR Staff at BEOTY Presentation at NH Bandung”. Hence, I would like to analyze the problem and research on the solution to the problem systematically and critically.

B. Identification of the Problem

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1. Why does the PR Staff at NH Bandung have lack of self-confidence in his presentation?

2. How can the PR Staff overcome his lack of self-confidence in his presentation?

C. Objectives and Benefits of the Study

The first objective of this study is to know the reasons why the PR Staff has difficulty in giving presentation in BEOTY. The second objective is to know how to overcome his problem of lack of self-confidence.

This study offers three benefits. Firstly, the PR staff becomes aware of his weakness and knows how to overcome it. Secondly, the readers can get useful information of how to give good presentations. Thirdly, I as the writer of this term paper can understand how to give an excellent

presentation not only in business but also in other professional fields.

D. Description of the Institution

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located in a strategic area. As it is close to Cihampelas Walk shopping mall.Novotel Hotel Bandung has 156 rooms. The hotel has conference facilities for 500 persons. Besides, the hotel has a swimming pool, fitness centre and spa, lounge bar, and The Square Restaurant. Novotel Hotel Bandung is located on Jalan Cihampelas No. 23-25 Bandung 40171, West Java – Indonesia. This statement refers to an article entitled “Novotel Bandung Hotel”. The mission statement of 2012 is “Let’s keep the highest standard of service and performance”, which can be found in the bulletin board at the Sales and Marketing Department office, NH Bandung.

E. Methods of the Study

There are several methods of the study that I use to collect the data for this term paper. They are my internship journal containing the data from my internship for three months, interview to collect the data from a PR staff to support the information in this term paper, observation to collect the data from the PR staff when giving a presentation, library research to complete the theories to support the analysis in this term paper.

F. Limitation of the Study

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order to overcome the problem which happened during BEOTY at NH Bandung on 16 March 2012.

G. Organization of the Term Paper

This term paper has four chapters. The first chapter is Introduction, containing Objectives and Benefits of the Study, Description of the

Institution, Method of the Study, Limitation of the Study, and Organization of the Term Paper. The second chapter is Problem Analysis, containing causes and effects of the problem. The third chapter is Potential

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Maranatha Christian University 15

CHAPTER IV

CONCLUSION

During my internship at Novotel Hotel Bandung as a backup Public Relations staff, I notice a serious problem with a PR staff. He has lack of self-confidence when giving a presentation at BEOTY NH Bandung. There are three causes of the problem. The first cause is that he did not prepare the presentation material. The second cause is that he felt nervous during his presentation. The third cause is that he could not speak English fluently. The effects of the problem are the PR Staff could not answer the questions, and he started to stutter.

There are three potential solutions to overcome this problem. The first potential solution is the PR Staff prepares the presentation material well. The second potential solution is he should improve his non-verbal skills. The third potential solution is that he should use visual aids to help the audience understand his presentation.

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to choose the first and the second potential solutions, namely the PR staff prepares the material for his presentation well, and the PR staff should improve his non-verbal skills. I choose the first potential solution for the reason that it is important because preparing the material is necessary to make a successful presentation. As a result, the PR staff can know and understand the material. Futhermore, this information is vital in helping and enhancing his self confidence because he will know what is going to be presented to the jury. This way, his presentation will be more effective. In an article entitled “Speech Preparation #1: How to Prepare a Presentation”, it is stated, “Speech preparation is the most important element to a successful presentation” (Dlugan par. 2). From the quotation, I can conclude that a good speech preparation is vital to develop someone’s skill in giving a better presentation.

The second potential solution that I choose is non-verbal skills because they can make the PR staff’s presentation more effective and interesting. As a result, the PR staff can express his feeling when giving his presentation. For example, Barrack Obama and Susilo Bambang Yudhoyono use their non-verbal skills, like eye contact and gestures to convey their speech.Therefore, the audience will feel comfortable and interested in listening to them.

Moreover, in an article entitled “Effective Non-Verbal Communication in Business”, Miranda Brookins states:

Communicating in a business environment requires more than just

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communication cues enter the room before you speak. Everything from gestures, eye contact, posture, appearance and facial expressions offer an indication of moods and thoughts. Because of this, it's important to be aware of the non-verbal signals you send while working in the office with co-workers and clients, during business meetings and interviews, at conferences and when you're giving presentations. (par. 1)

From the above quotation, I can conclude that non-verbal skills are imporant not only in the offices but also in other events.

To conclude, I find out that giving a presentation needs skills and

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Interview