DAFTAR ISI
ABSTRAK ... Error! Bookmark not defined. ABSTRACT ... Error! Bookmark not defined. UCAPAN TERIMA KASIH ... Error! Bookmark not defined. KATA PENGANTAR ... Error! Bookmark not defined. DAFTAR ISI ... i DAFTAR TABEL ... iv DAFTAR GAMBAR ... vi BAB I PENDAHULUAN ... Error! Bookmark not defined. 1.1.Latar Belakang Masalah ... Error! Bookmark not defined. 1.2. Identifikasi dan Pembatasan Masalah ... Error! Bookmark not defined. 1.3. Rumusan Masalah ... Error! Bookmark not defined. 1.4. Tujuan Penelitian ... Error! Bookmark not defined. 1.5. Manfaat Penelitian ... Error! Bookmark not defined. BAB II KAJIAN PUSTAKA, KERANGKA PEMIKIRAN DAN HIPOTESIS .... Error! Bookmark not defined.
2.1 Kajian Pustaka ... Error! Bookmark not defined. 2.1.1 Konsep Total Quality Management (TQM)Error! Bookmark not
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2.1.2 Konsep Kepuasan Kerja Pegawai ... Error! Bookmark not defined. 2.1.3. Pengaruh Total Quality Management (TQM) Terhadap Kepuasan
2.3. Hipotesis Penelitian ... Error! Bookmark not defined. BAB III METODE DAN DESAIN PENELITIAN ... Error! Bookmark not defined. 3.1. Objek penelitian ... Error! Bookmark not defined. 3.2. Metode Penelitian/Jenis penelitian ... Error! Bookmark not defined. 3.3 Desain Penelitian ... Error! Bookmark not defined. 3.3.1 Operasionalisasi Variabel PenelitianError! Bookmark not
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3.4 Populasi Penelitian ... Error! Bookmark not defined. 3.5 Teknik dan Alat Pengumpulan Data ... Error! Bookmark not defined. 3.5.1 Pengujian Instrumen Penelitian .... Error! Bookmark not defined. 3.6 Uji Persyaratan Analisis Data... Error! Bookmark not defined. 3.6.1 Uji Normalitas ... Error! Bookmark not defined. 3.6.2 Uji Homogenitas ... Error! Bookmark not defined. 3.6.3 Uji Linearitas ... Error! Bookmark not defined. 3.7 Teknik Analisis Data ... Error! Bookmark not defined. 3.3.7 Pengujian Hipotesis ... Error! Bookmark not defined. BAB IV HASIL PENELITIAN DAN PEMBAHASAN Error! Bookmark not defined. 4. 1 Hasil Penelitian... Error! Bookmark not defined. 4.1.1 Variabel Total Quality Management (TQM)Error! Bookmark
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4.1.2 Variabel Kepuasan Kerja ... Error! Bookmark not defined. 4.1.3 Pengujian Persyaratan Analisis DataError! Bookmark not
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4.2.1 Total Quality Management (TQM) di SMK Pasundan 1 Kota Bandung ... Error! Bookmark not defined. 4.2.2 Kepuasan kerja Guru di SMK Pasundan 1 Kota Bandung ... Error!
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4.2.3 Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Kerja Guru di SMK Pasundan 1 Kota BandungError! Bookmark not defined.
DAFTAR TABEL
Tabel 1. 1 Jumlah Guru di SMK Pasundan 1 Kota Bandung Tahun Ajaran 2009/2010 – 2013/2014 ... Error! Bookmark not defined. Tabel 1. 2 Rekapitulasi Penilaian Kinerja Guru Tidak Tetap (GTT) SMK Pasundan 1
Kota Bandung Tahun Ajaran 2009/2010-2013/2014Error! Bookmark not defined.
Tabel 1. 3 Rekapitulasi Absensi Guru Tidak Tetap (GTT) SMK Pasundan 1 Kota Bandung Tahun Ajaran 2009/2010-2013/2014Error! Bookmark not defined.
Tabel 1. 4 Data Turn Over Guru Tidak Tetap (GTT) SMK Pasundan 1 Kota Bandung Tahun Ajaran 2009/2010-2013/2014 ... Error! Bookmark not defined. Tabel 3. 1 Karakteristik Responden Berdasarkan Jenis Kelamin……….. ...
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Tabel 3. 2 Operasionalisasi Variabel Total Quality Management (TQM) ... Error! Bookmark not defined.
Tabel 3. 3 Operasional Variabel Kepuasan Kerja ... Error! Bookmark not defined. Tabel 3. 4 Skor Kategori Skala Likert ... Error! Bookmark not defined. Tabel 3. 5 Contoh Format Tabel Perhitungan Uji ValiditasError! Bookmark not
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Tabel 3. 7 Validitas Variabel Total Quality Management (TQM)Error! Bookmark not defined.
Tabel 3. 8 Validitas Kepuasan Kerja ... Error! Bookmark not defined. Tabel 3. 9 Jumlah Item Angket Hasil Uji Coba ... Error! Bookmark not defined. Tabel 3. 10 Contoh Format Tabel Perhitungan Varians Item Dan Varians Total ... Error!
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Tabel 3. 11 Rekapitulasi Hasil Uji Reliabilitas Variabel X dan YError! Bookmark not defined.
Tabel 3. 12 Model Tabel Uji Bartlett ... Error! Bookmark not defined. Tabel 3. 13 Kriteria Penafsiaran Deskripsi ... Error! Bookmark not defined. Tabel 3. 14 Interprestasi Koefisien Korelasi Nilai r ... Error! Bookmark not defined.
Tabel 4. 1 Kecendrungan Jawaban Responden terhadap Variabel Total Quality Management (TQM) ... Error! Bookmark not defined. Tabel 4. 2 Rekapitulasi Tanggapan Responden Terhadap variabel Total Quality Management ... Error! Bookmark not defined. Tabel 4. 3 Kecenderungan Jawaban Responden Terhadap Indikator Fokus Pada Pelanggan ... Error! Bookmark not defined. Tabel 4. 4 Kecenderungan Jawaban Responden Terhadap Indikator Obsesi terhadap kualitas ... Error! Bookmark not defined. Tabel 4. 5 Kecenderungan Jawaban Responden Terhadap Indikator Komitmen Jangka Panjang ... Error! Bookmark not defined. Tabel 4. 8 Rekapitulasi Tanggapan Responden Terhadap Variabel Kepuasan Kerja
... Error! Bookmark not defined. Tabel 4. 9 Kecenderungan Jawaban Responden Terhadap Indikator Moral Kerja . Error!
Tabel 4. 10 Kecenderungan Jawaban Responden Terhadap Indikator Kedisiplinan ... Error! Bookmark not defined. Tabel 4. 11 Kecenderungan Jawaban Responden Terhadap Indikator Prestasi kerja
... Error! Bookmark not defined. Tabel 4. 12 Rekapitulasi Hasil Uji Normalitas ... Error! Bookmark not defined. Tabel 4. 13 Rekapitulasi Hasil Uji Linieritas ... Error! Bookmark not defined. Tabel 4. 14 Rekapitulasi Hasil Uji Homogenitas Varians DataError! Bookmark not
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Tabel 4. 15 Rekapitulasi Tanggapan Responden Terhadap variabel Total Quality Management ... Error! Bookmark not defined. Tabel 4. 16 Rekapitulasi Tanggapan Responden Terhadap Variabel Kepuasan Kerja
... Error! Bookmark not defined.
DAFTAR GAMBAR
Gambar 2. 1 Aplikasi Konsep Kualitas Berdasarkan Pandangan Modern ... Error! Bookmark not defined.
Gambar 2. 2 Kekuatan Internal Dan Eksternal Yang Mendorong Perubahan ... Error! Bookmark not defined.
Gambar 2. 5 Kerangka Pemikiran Pengaruh Total Quality Management (TQM) terhadap Kepuasan Kerja Guru ... Error! Bookmark not defined. Gambar 2. 6 Model Hubungan Variabel Penelitian ... Error! Bookmark not defined. Gambar 4. 1 Kecendrungan Jawaban Responden terhadap Variabel Total Quality
Management (TQM)………..
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Gambar 4. 2 Tanggapan Responden terhadap Indikator Fokus Pada Pelanggan .... Error! Bookmark not defined.
Gambar 4. 3 Tanggapan Responden terhadap Indikator Obsesi Terhadap Kualitas Error! Bookmark not defined.
Gambar 4. 4 Tanggapan Responden terhadap Indikator Komitmen Jangka Panjang ... Error! Bookmark not defined. Gambar 4. 7 Tanggapan Responden terhadap Indikator Moral KerjaError! Bookmark not defined.
Gambar 4. 8 Tanggapan Responden terhadap Indikator KedisiplinanError! Bookmark not defined.
