S MPP 0807181 Bibliography

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DAFTAR PUSTAKA

Ali, Hasan.(2009). Edisi Baru Marketing. Jakarta:PT. Buku Kita.

Asep Hermawan. (2009). Penelitian Bisnis Paradigma Kuantitatif. Bandung : PT Grasindo.

Bao, T. and Chang, T.S. (2014). Finding Disseminators Via Electronic Word Of Mouth Message For Effective Marketing Communications, Decision Support Systems

Bowie, David and Buttle, Francis. (2011). Hospitality Marketing: Principles and Practice. 2nd Edition. UK. Elsevier Ltd.

Briggs, Susan. (2009). Successful Tourism Marketing Management.

Cheng, X., & Zhou, M. (2010). Study on Effect of EWOM: A Literature Review and Suggestions For Future Research. Paper presented at the 4th International Conference on Management and Service Science (MASS 2010), Wuhan, China.

Cheung, C. M. K., Lee, M. K. O., & Rabjohn, N. (2008). The Impact of Electronic Word-of-Mouth: The Adoption of Online Opinions in Online Customer Communities. Internet Research, 18(3), 229 e247.

Cheung, C.M.K. & Thadani, D.R. (2012). The Impact of Electronic Word-Of-Mouth Communication: A Literature Analysis and Integrative Model. Decision Support Systems, 54, 461-470.

Cheung, M.Y., Luo, C., Sia, C.L. and Chen, H. (2009). Credibility of Electronic Word Of Mouth: Informational and Normative Determinants of On-Line Consumer Recommendations. International Journal of Electronic Commerce, Vol. 13 No. 4, pp. 9-38.

Chu, S. C. & Kim, Y. (2011). Determinants of Consumer Engagement in Electronic Wordof-Mouth (Ewom) in Social Networking Sites. International Journal of Advertising, 30, 47- 75.

Christopher H Lovelock, Patricia Chew and Jochen Wirtz. (2013). Essentials of Services Marketing 2nd Edition. New Jersey: Person.

Cravens, David W. & Piercy, Nigel F. (2009). Strategic Marketing 9th Edition. New York USA: Mc Graw-Hill Education.

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Adoption of Electronic Word-of-Mouth through Consumers’ Perceived Credibility. International Business Research. Canadian Center of Science and Education

Fandy Tjiptono. (2014). Pemasaran Jasa, Prinsip, Penerapan dan Penelitian. Yogyakarta: Andi Publisher.

Gruen, Thomas W., Osmonbekov, Talai, Czaplewski, Andrew J. (2006). EWOM :

The Impact of Customer-To-Customer Online Know-How Exchange on Customer Value and Loyalty. Journal of Business Research 59 (2006) 449 – 456

Goldsmith, R.E. and Horowitz, D. (2006). Measuring Motivations For Online Opinion Seeking. Journal of Interactive Advertising, Vol. 6 No. 2, pp. 3-14.

Hennig-Thurau, T., Gwinner, K.P., Walsh, G. & Gremle, D.D. (2004). Electronic wordof-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?. Journal of Interactive Marketing, 18, 38-52.

Hodza, Astrid, Papadopoulou, Katerina dan Pavlidou, Vasiliki (2012). Electronic Word of Mouth through Social Networking Sites: How does it affect consumers. Linaeus University.

Husein, Umar. (2008). Metode Riset Perilaku Konsumen Jasa, Ghalia Indonesia, ISBN:979-450468-6

Jalilvand, M.R. and Samiei, N. (2012), The Effect of Electronic Word Of Mouth on Brand Image and Purchase Intention: An Empirical Study in The Automobile Industry in Iran”. Marketing Intelligence & Planning, Vol. 30 No. 4, pp. 460-476.

Kotler, Philip and Keller, Kevin. (2012). Marketing Management. New Jesrey. Person Education, Inc.

Kotler, Philip and Armstrong, Gary. (2014). Principles of Marketing. 15th Edition. England. Pearson Education Limited.

Lee, K.-T. and Koo, D.-M. (2012). Effects of Attribute and Valence Of E-WOM on Message Adoption: Moderating Role of Subjective Knowledge and Regulatory Focus. Computers in Human Behavior, Vol. 26 No. 6, pp. 1974-1984.

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Montazemi A. and Qahri Saremi H. (2014). The Effectiveness of Electronic Word of

Mouth on Consumers’ Perceptions of Adopting Products/Services - A Literature Review. In Proceedings of the 10th International Conference on Web Information Systems and Technologies, pages 324-331

Nugraha, Marza Riyandika (2013). Analisa Pengaruh Electronic Wordof-Mouth, Argument Quality, Message Source Credibility Terhadap Brand Image Dan Dampaknya Pada Purchase Intention. Universitas Bina Nusantara.

Peter, J. Paul and Olson, Jerry Corrie (2010). Consumer Behavior and Marketing Strategy. McGraw-Hill Higher Education.

Pride, William M. and Ferrel, O.C. (2014). Marketing, 18th Edition. Boston, Cengage Learning.

Sari, Viranti Mustika (2012). Pengaruh Electronic Word of Mouth di Social Media Twitter Terhadap Minat Beli Konsumen (Studi Pada Restoran Holycowsteak). Universitas Indonesia.

Shimp, Terence A. And Andrews, J. Craig. (2013). Advertising, Promotion, and Other Aspects of Integrated Marketing Communications. 9th Edition. USA. Cengage Learning.

Sofiani Jotopurnomo, Stephanie Laurensia, Hatane Semuel (2015) Pengaruh Harga, Brand Image, Dan Electronic Word Of Mouth Terhadap Minat Beli Reservasi Hotel Secara Online. Universitas Kristen Petra.

Solomon, Michael R., Russell-Bennett and Previte, Josephine. (2013). Consumer Behaviour: Buying, Having, Being. Autralia. Pearson Australia Group Pty Ltd

Srimartini, Nia. (2010). Pelaksanaan Program E-Marketing terhadap Keputusan untuk Menginap di Hotel Batam View Beach Resort. Universitas Pendidikan Indonesia

Sugiyono. (2008). Metode Penelitian Bisnis. Bandung. Alfabeta.

Sugiyono. (2010). Metode Penelitian Kuantitatif kualitatif dan R&D. Bandung: Alfabeta.

Sugiyono. (2012). Metode Penelitian Kuantitatid Kualitatif dan R&D. Bandung: Alfabeta.

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Wei, Adrian T.Y., Collins Mavuvuni Hiribae, Diane Yong May Kuen, Lim Chee Yi, Poon Yee Ling. (2014). Electronic Word Of Mouth's (Ewom's) Influence on Booking Intention: A Study of Hotels In Kuala Lumpur. Universiti Tunku Abdul Rahman.

Wu, Mei-Hsin, (2014). Relationships among Source Credibility of Electronic Word of Mouth, Perceived Risk, and Consumer Behavior on Consumer Generated Media. Masters Thses 1896 – February 2014. Paper 984.

Zeithaml, Valarie A., Bitner, Mary Jo and Gremler, Dwayne D.. (2013). Service Marketing. 6th Edition. McGraw-Hill Education

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