S MPP 1002136 Bibliography

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Anggi Puspita Sari, 2014

Penciptaan customer value di mason pine hotel melalui distinctive capabilities (survei pada tamu yang menginap di mason pine hotel)

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu DAFTAR PUSTAKA

Anderson dan Vince, 2000. Strategic Marketing Management. New York : Houghton Miflin Company

Aaker, David A. Kumar dan Day. 2004, Marketing Research, 8th Edition. John Willey dan Sons, United State of America

Abdul Rahim Abu Bakar. 2009. Distinctive Capabilities and Strategic Thrusts of Malaysia’s Institutions of Higher Learning. International journal of marketing studies. Vol 1-No. 2

Agus Sulastiyono. (2008). Manajemen Penyelenggara Hotel. Bandung: Alfabeta

Asep Hermawan, 2006. Penelitian Bisnis Paradigma Kuantitatif, Jakarta: PT Gramedia Widia Sarana Indonesia

---. 2009. Penelitian Bisnis Paradigma Kuantitatif. Jakarta: Kompas Gramedia

Basu, Swastha DH., Irawan. 2008. Manajemen Pemasaran Modern, Edisi Kedua, Cetakan Ke-tigabelas, Yogyakarta: Liberty Offset

Buchari Alma. 2007. Manajemen Pemasaran dan pemasaran Jasa, 2007, penerbit Alfabeta, Bandung

Chan, Wa. K. et al. 2010. “Is Customer Participation in Value Creation a

Double-Edged Sword? Evidence from Professional F inancial ServicesAcross Cultures”. Journal of Marketing. 74, 46-64

Clinton. 2012. F ront Office Employee Psychological Empowerment and Service Quality in Singapore Luxury Hotel Industry. Journal Business and Management

Cooper and Schindler, 2008, Business Research Methods (10th) Edition. New York: Mc. Graw Hill- Education

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Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Cravens, Piercy. 2009. Strategic Marketing. New York USA: McGraw-Hill Education

---.2013. Strategic Marketing, tenth edition. McGraw-Hill International Edition

Dantes, Nyoman. 2012. Metode Penelitian. Yogyakarta: Andi yogyakarta

David Rainey. 2005. Product Innovation. Published in the United States of

America by Cambridge Universuty Press, New York

Evans, Nigel, David Campbell & George Stonehouse. 2003. Strategic Management for Travel and Tourism. Oxford: Butterworth-Heinemann

Fandy Tijptono. 2005. Pemasaran Jasa. Malang Bayumedia Publishing

---.SE, Gregorius Chandra, Dadi Adriana. 2008. Pemasaran strategik.

Penerbit: ANDI Yogyakarta 2008

Gaspersz, Vincent. 1998. Production Planning and Inventory Control. Jakarta: Gramedia Pustaka Utama

George S. Day. 1994. The Capabilities of Market-Driven Organizations, Journal of Marketing, 37-52 vol.58

Handoko. (2000). Manajemen Personalia dan Sumber Daya Manusia. Edisi Kedua. Yogyakarta: Penerbit BPPE

Helena. 2005. Customer Value Creation Using Analysis Perceived Performance

Husein, Umar. 2006. Riset Pemasaran dan Perilaku Konsumen. Jakarta: PT. Gramedia Pustaka Utama

---.2008. Metode Penelitian untuk Skripsi dan Tesis Bisnis. Jakarta: Rajagrafindo Persada.

Julia. 2007. Hospitality Market Opportunities for The Business Market Segment in Borlange. MA Europan Tourism Management, Pp. 1-122

John Dalton. 2005. Reputation Management: A Holistic Business Tool

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Kim Man. 2009. The Relationship between Distinctive Capabilities, Strategy Types, Environment and the Export Performance of Small and Medium-Sized Enterprises of the Malaysian Manufacturing Sector, University Malaysia Sabah, Malaysia (205-223)

Keller, Kevin Lane. 2008. Strategic Brand Management (Building, Measuring, and Managing Brand Equity). New Jersey: Pearson Prentice Hall

Kotler, Philip and Kevin Lane Keller. 2012. Marketing Management 14th Editions. New Jersey: Prentice Hall

---.and Gary Armstrong. 2012, Principle of Marketing, 14 Edition. Pearson Internasional Edition, New Jersey: Pearson Prentice Hall

Kuncoro, Mudrajat. Supomo, Bambang. 2007. Metode Kuantitatif, Teori dan

Aplikasi untuk Bisnis dan Ekonomi. Yogyakarta.

Leonard G. Love. 1999. Distinctive Competencies and Competitive Advantage: A Study- of Small Independent Retailers.Department of Management College of Business Administration

Lestari, Endah. 2011. Pemasaran Strategik-Bagaimana meraih keunggulan

kompetitif, Penerbit: Graha Ilmu, Yogyakarta

Malhotra, K. Naresh. 2009. Riset Pemasaran Pendekatan Terapan, Jilid 1, Jakarta: PT. Indeks.

Marty, Oesman Y. 2010. Sukses Mengelola Marketing Mix, Crm, Customer Value dan Customer Dependecy (Kasus Pada Pemasaran Shopping Center). Bandung: Alfabeta

Mifta Huda. 2012. Faktor yang Mempengaruhi Konsumsi

Monroe, K. 2002, Pricing – Making Profitable Decision, 3rd ed., McGraw Hill,

New York

Pabundu, Tika. 2006. Metodologi Riset Bisnis. Jakarta: PT. Bumi Askara

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Rangkuti, Freddy. 2004. F lexible marketing - Teknik agar Tetap Tumbuh dalam Situasi Bisnis yang Bergejolak & Analisis Kasus. PT. Gramedia Pustaka Utama, Jakarta

Schiffman, Leon, & Kanuk, Leslie. 2007. Consumer Behaviour 9th Edition. Prentice Hall

Seyani, Adelia. (2011). Persepsi Karyawan Holiday Inn Resort Batam

terhadap Corporate Image Melalui Employer Branding. Bandung: UPI

Silalahi, Ulber. 2009. Metode Penelitian Sosial. Penerbit: Refika Aditama

Smith, Brock.J. 2007. “Customer Value Creation: A Practical Framework”.

Journal of Marketing Theory and Practice”. 15, (1), 1-18

Sugiyono. 2010. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta

---.2013. Memahami Penellitian Kualitatif. Alfabeta: Bandung.

Thamrin Abdullah dan Francis Tantri, 2012. Manajemen Pemasaran Jasa.

Jakarta: Rajawali Pers

Thomson. 2006. Building competitive advantage. South Western 2006

Ulber Silalahi, 2009. Metode Penelitian Sosial, PT Refika Aditama, Bandung.

Uma Sekaran. 2006. Metodologi Penelitian untuk Bisnis. Jakarta: PT Rhineja Cipta

---. 2008. Metodologi Penelitian untuk Bisnis, Edisi 4. Yogyakarta: Salemba

Venugopal, 20. Marketing Management - A Decision-making Approach.

Response Books SAGE Publications India Pvt Ltd, New Delhi

Walters, D., 2002, “Operations Strategy”, Palgrave Macmillan

Woodall, T., 2003. Conceptualising "value for the customer": an attributional, structural and dispositional analysis. Academy of Marketing Science

Review

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Zeithaml Valerie A., Bitner Mary Jo, Gremler Dwayne D.,2013, Service Marketing 6th edition,McGraw Hill Higher Education

Website

http://jabar.bps.go.id/publikasi/statistik-hotel-dan-akomodasi-lainnya-di-jawa-barat-2013 ( diakses pada 25/01/2014, 21:00 WIB)

http://www.bisnis-jabar.com/index.php/berita/outlook-2014-industri-perhotelan-masih-agresif. (diakses pada 25/01/2014, 21:25 WIB)

http://travel.detik.com/read/2012/10/22/173524/2069624/1382/ketika-persaingan-hotel-di-bandung- makin-keras. (diakses pada 25/01/2014, 22:00)

http://www.prfmnews.com/?cmd=info&tmplt=2&vr=2036&pos=artikel&scat=4. (diakses pada 25/01/2014, 22:10 WIB)

http://id.voi.co.id/voi-komentar/4454-memanfaatkan-momentum-pertumbuhan-investasi-perhotelan-di-indonesia (diakses pada 27/01/2014, 22:05 WIB)

http://www.antaranews.com/berita/385887/easb%E2%84%A2-merespon-positif-pertumbuhan-perhotelan-dan-pariwisata (diakses pada 27/01/2014, 22:15 WIB)

http://www.bps.go.id/menutab.php?tabel=1&kat=2&id_subyek=16. (diakses pada 5/02/2014, 22:00 WIB)