Contoh Kasus:
1. The True Aqua Distilled Water Company Case
To order distilled water, customer either calls the ordering hotline or send us Email. Currently, 90% of the orders come from phone calls, while 10% are placed by Email.
The customer service assistant who receives the order will check whether the customer is an existing customer or a new one. If the customer has never ordered before, the customer service assistant will create a customer account for him or her before proceeding to water delivery.
The delivery of distilled water is carried out once a week on every Wednesday. So on every Wednesday morning, the customer service assistant will forward orders to the Logistics Department for delivery. Once the manager in the Logistics Department has received the orders, he will arrange the delivery by assigning workers for different orders, printing and posting the schedule. The workers receive the calls and deliver water to the customer accordingly.
Kuning task
Please create Company map model Loans that includes successive processes: process Loans that has:
Mortgage loans, Personal loans and Corporate loans.
In personal loans there are successive processes: Personal loan sale
Personal loan application Personal loan Close
Personal loan sale
During the first contact with a client interested in getting a personal loan, basic information concerning the client is collected.
The Bank employee determines customer needs. The Product folder is presented to the client. Then, a preliminary offer is made for the client.
If the client accepts the offer, he/she is advised on the documents needed. After this activity, the process ends.
If the client doesn’t accept the offer, the non-acceptance is documented and the process ends.
Personal loan application
The process Personal loan application describes the act of collecting the data necessary to evaluate the client’s credit worthiness.
The steps of the process are as follows: Application documents are filled out.
The documents are then sent to Back office.
The financial data from the Customer is checked in the Back office. If the financial data isn’t correct, the loan application is rejected and the
process is cancelled.
If the financial data is correct, a Personal loan application document is entered into the Core Banking System.
