DAFTAR PUSTAKA
Davenport, Thomas H. 1993. Process Innovation : Reengineering work through Information Technology. Harvard Business School Press.
Hammer, M., dan Champy, J. 1994. Reengineering the Corporation – A Manifesto for Business Revolution. London : Nicholas Brealey Publishing.
Harrington, H.J. 1991. Business Process Improvement – The Breakthrough Strategy for Total Quality, Production, and Competitiveness. New York : McGraw-Hill
Indrajit, R.E., dan R. Djokopranoto. 2002. Konsep dan Aplikasi Business Process Reengineering. Jakarta : Gramedia
Jogiyanto. 2005. Analisis & Desain Sistem Informasi : Pendekatan Terstruktur Teori dan Praktek Aplikasi Bisnis. Yogyakarta : Penerbit Andi.
Ladjamudin, Al-Bahra Bin. 2005. Analisis dan Desain Sistem Informasi. Yogyakarta : Graha Ilmu.
Putra, R. Masri Sareb. 2007. Media Cetak: Bagaimana Cara Merancang dan Memproduksi. Graha Ilmu : Yogyakarta.
Phurbaranji. Business Process Improvement.
Sinulingga, Sukaria. 2011. ”Metode Penelitian”. Medan : USU Press.
Sola , Adesola dan Banes Tim. 2006. “ Developing and Evaluating a Methodology for Business Process Improvement”. Emerald : Business Process Management Journal Vol.11.
Subramanian, M., Larry, W., and S. Hossein C. 1999. Business Process Reengineering: A Consolidated Methodology. Proceedings of The 4th
Annual International Conference on Industrial Engineering Theory,
Applications and Practice, November 17-20, 1999. San Antonio, Texas, USA.
Surendro, Kridanto. Proses Bisnis.
Syarwani, Mohammad. Pendekatan Business Process Reengineering Menuju Proses Bisnis Berdaya Saing.
Tenner, Arthur R., dan Irving J. DeToro. 1996. Process Redesign : The Implementation Guide for Managers, Engineering Process Improvement.
Addision-Wesley.
Tinnila, M. 1995. Strategic Perspective to Business Process Redesign. Business Reengineering & Management Journal. Vol No. 1.
Victor S.L., Tan. 1994. Change to Win. Singapore : Times Book International
Walpole, Ronald E.. 1993. ”Pengantar Statistika : Edisi Ke-3”. Jakarta : PT
Gramedia Pustaka Utama.