MEASURI IN THE INDONES
Submi for Gett M ABDU MASTER UNIVERS i
RING THE TOTAL QUALITY MANAGEM ESIAN UNIVERSITIES: FROM THE PER
OF FACULTY MEMBERS
THESIS
mitted as Partial Fulfillment of the Requiremen etting Master of Management Graduate Program
Master of Human Research Management
DULSALAM OMAR LAMIN MOHAMED P 100 120 037
ER OF HUMAN RESEARCH MANAGEME RSITY OF MUHAMMADIYAH SURAKAR
ii APPROVAL
Measuring the Total Quality Management in the Indonesian universities: From the Perspectives of Faculty Members
Prepared and Compiled By:
ABDULSALAM OMAR LAMIN MOHAMED P 100 120 037
Approved and Enacted by the Supervisor I and Supervisor II Maintained front of the Board of Examiners for Thesis
Master of Human Research Management University of Muhammadiyah Surakarta
Supervisor I
Prof. Dr. Bambang Setiaji Date
………
Supervisor II
Drs. M. Farid Wajdi, M.M., Ph.D. Date……….
Examiner
iii
NOTE OF SUPERVISOR
Prof. Dr. Bambang Setiaji Lecturer Graduate Program
Muhammadiyah University of Surakarta Office Note
Subject: Thesis of ABDULSALAM OMAR LAMIN MOHAMED Dear,
Chairman of the Master of Human Research Management Muhammadiyah University of Surakarta
After reading, researching, reviewing, correcting and make repairs as needed to your thesis:
Name : ABDULSALAM OMAR LAMIN MOHAMED
NIM : P 100 120 037
Program : Master of Human Research Management
Title : MEASURING THE TOTAL QUALITY MANAGEMENTIN
THE INDONESIAN UNIVERSITIES: FROM THE
PERSPECTIVESOF FACULTY MEMBERS
With this we assess the thesis can be approved for a thesis submitted in the trial exam on Masters of Human Research ManagementMuhammadiyah University of Surakarta.
Surakarta, 15th May 2014 Supervisor I,
iv
NOTE OF SUPERVISOR
Drs. M. Farid Wajdi, M.M., Ph.D. Lecturer Master Program
Muhammadiyah University of Surakarta Office Note
Subject: Thesis of ABDULSALAM OMAR LAMIN MOHAMED Dear,
Chairman of the Master of Human Research Management Muhammadiyah University of Surakarta
After reading, researching, reviewing, correcting and make repairs as needed to your thesis:
Name : ABDULSALAM OMAR LAMIN MOHAMED
NIM : P 100 120 037
Program : Master of Human Research Management
Title : MEASURING THE TOTAL QUALITY MANAGEMENTIN
THE INDONESIAN UNIVERSITIES: FROM THE
PERSPECTIVESOF FACULTY MEMBERS
With this we assess the thesis can be approved for a thesis submitted in the trial exam on Masters of Human Research Management Muhammadiyah University of Surakarta.
Surakarta, 15th May 2014 Supervisor II,
vi
THESIS STATEMENT OF AUTHENTICITY
The writer, the following:
Name : ABDULSALAM OMAR LAMIN MOHAMED
NIM : P 100 120 037
Program : Master of Human Research Management COncentration : Master of Human Research Management
Judul : MEASURING THE TOTAL QUALITY MANAGEMENT IN THE INDONESIAN UNIVERSITIES: FROM THE PERSPECTIVES OF FACULTY MEMBERS
Stating the fact that I submit this thesis is really a result of my own work, except for quotations and summaries that I have explained the source. If in the future this thesis is the result of plagiarism, the title given by the Muhammadiyah University
of Surakarta canceled I received.
Surakarta, 15th May 2014 Who makes a statement,
vii MOTTO
To see the world, things dangerous to come to, to see behind walls, draw closer, to
find each other, and to feel. That is the purpose of life
“Walter Mitty”
Life is about courage and going into the unknown
viii DEDICATION
Each of the ideas contained in this paper sheets are part of Allah SWT
guidance to the author and to the lord of the Prophet Muhammad. The writer
dedicate this paper to:
1. Beloved father and mother as well as my extended family, thank you for your
compassion and sacrifice.
2. Friends who have always encourage me, so the writer can complete the study
so far.
ix
ACKNOWLEDGEMENT
Alhamdulillahirrabilalamin, Praise be to Allah SWT, the Lord of Universe,
for blessing and guiding the research paper as a partial fulfillment of the requirement for getting Master of Management Graduate Program Master of Human Research Management, Muhammadiyah University of Surakarta.
The researcher is fully aware that people’s help and guidance. Therefore, in
this opportunity, she would like to express her gratitude and appreciation to: 1. Prof. Dr. Khudzaifah Dimyati, S.H., M.Hum., as the Director of the Graduate
Program of University of Muhammadiyah Surakarta.
2. Prof. Dr. Bambang Setiaji as a supervisor I and also as a lecturer Graduate
University of Muhammadiyah Surakarta who has provided guidance and input with full sincerity to spend time in charting the preparation of this thesis.
3. Drs. M. Farid Wajdi, my second supervisor as well as a head MM program
lecturer and Graduate University of Muhammadiyah Sur akarta which has provided knowledge, guidance and feedback to me in the preparation of this thesis.
4. To all leaders and employees of the Graduate library and the central library
of University Muhammadiyah of Surakarta who helped provide the opportunity and preparation of the references in this thesis.
5. A big thank you I do not forget to give to my beloved parents who have provided support, prayers, and give motivation to complete this study.
6. For my friends who give me support and encouragement to complete this thesis, thank you very much.
x
The writer realizes that this research paper is far from being perfect because of her limited capability. Thus, revision, suggestion, and criticism are welcomed for the perfection of this work. The writer wishes this research paper would be useful and helpful to readers.
Surakarta, 15th May 2014 Writer,
xi
TABLE OF CONTENTS
TITLE ... i
APRROVAL ... ii
NOTE OF SUPERVISOR ... iii
ENDORSEMENT ... v
THESIS STATEMENT OF AUTHENTICITY ... vi
MOTTO ... vii
DEDICATION ... viii
ACKNOWLEDGEMENT ... ix
TABLE OF CONTENT ... xi
LIST OF ILLUSTRATION ... xiv
LIST OF TABLE ... xv
CHAPTER I INTRODUCTION ... 1
CHAPTER II LITERATURE REVIEW ... 4
A. The Concept of Total Quality Management in Education ... 4
B. Measurement of Total Quality Management in Higher ... 11
C. Total Quality Management Themes in Higher Education ... 12
D. The Previous Research ... 19
E. Frame of the Research ... 21
F. Hypothesis ... 21
CHAPTER III MATERIAL AND METHODS ... 23
xii
B. Description of the sample ... 23
C. Data analysis ... 24
D. Hypotheses test ... 25
1. Multiple linear regression analysis ... 26
2. T test ... 26
3. Determinant coefficient ( R2) and F test ... 27
CHAPTER IV RESULT AND DISCUSSION ... 28
A. Result of quetionaire ditribution and identy of respondent ... 28
1. Identity of respondents by gender category ... 28
2. Identity of respndent based on age ... 29
3. Identity of respondent based on college ... 30
4. Identity of respondent based on experience ... 30
5. Identity respondent based on scientific ... 31
B. Validity and Reliability of the variable ... 31
1. Validity Test ... 31
2. Reliability Test ... 41
C. Hypotheses test / regression ... 42
1. Multiple Linear Regression Analysis ... 43
2. T Test ... 44
3. Determination Test ... 46
4. F test ... 46
D. Discussion ... 47
xiii
2. Effect of Variable Dimension of the Academic Field
on Total Quality Management ... 49
3. Effect of Variable Dimension of The Area of Professional Growth on Total Quality Management ... 51
4. Effect of Variable Dimension of The Field of University Relationship With The Local Community on Total Quality Management ... 52
CHAPTER V CONCLUSION ... 55
A. Conclusion ... 55
B. Limitation ... 56
C. Suggestion ... 56
REFERENCES ... 57
xiv
LIST OF ILLUSTRATION
Illustration 2.1 Relation of organizational culture, academic field, area of professional growth, and university relationship with
xv
LIST OF TABLE
Table 2.1 Summary of Research Support ... 20
Table 3.1 Distribution of study sample according to various independent ... 24
Table 4.1 Identity respondent based on gender ... 29
Table 4.2 Identity respondent based on age ... 29
Table 4.3 Identity respondent based on college ... 30
Table 4.4 Identity respondent based on experience ... 30
Table 4.5 Identity respondent based on degree of scientific ... 31
Table 4.6 Validity variable dimension of the field of organizational culture ... 32
Table 4.7 Validity variable dimension of the academic field ... 34
Table 4.8 Validity variable dimension of the area of professional growth ... 36
Table 4.9 Validity variable dimension of the field of university relationship with the local community ... 38
Table 4.10 Validity variable Total Quality Management ... 40
Table 4.11 Reliability variable ... 42
xvi ABSTRACT
The purpose of this study was to develop a tool to measure the degree of meeting the principles of Total Quality Management in higher education institutions, and included this tool or measure being distributed to the four core areas in Total Quality Management.
The study population included all faculty members holding doctorates and master's Universities in Indonesia. The study sample was stratified random sample was selected to suit the size and the way identified with the requirements of scientific methodology. Statistical references have been identified by the sample size (100). The 95% confidence level, has been distributing a number of forms to each faculty commensurate with the number of faculty members, where with the total number of faculty members in universities. Researchers distributed a questionnaire to the various faculties of universities has recovered 100 form.
The results obtained showed that: Variables are jointly independent (dimension of the field of organizational culture; dimension of the academic field; dimension of the area of professional growth, and dimension of the field of university relationship with the local community) significant influence on the dependent variable (total quality management).
