Kepuasan Pasien Rawat Inap terhadap Konseling Apoteker di Bangsal Penyakit dalam RSUD Margono Soekarjo Purwokerto

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+3( , ( (, (:+ / "+ + ) "+ 7+"+ ) (4 , 4 )+ 6 3 ) + ) 4 " 4 "+ + %, , 4( ) 4 )+ 33( , ,( )+ , 4( ) ' ) " 7 ) , 4 + ), " "+, 3 : 1 7 ) 3 ) (:( %% 0 ) (:( % 0 (,(4 ; 0 + , ) (:( @% 0 ) 3 + , ) (:( %@% 0 4+ ( (, 3 + + 7+ ) 6 3 +, 1 + , )4 , +"+ , " B (,(4C0 " 4 "+ + + + + , +3( , , 3 + B (,(4C 4 ,( )+ " , + (0 4 ,( )+ + + 6 , 3 +0 6 + ( ) 3 ) (:( %% 0 ) (:( % 0 + , ) (:( @% 0 ) 3 + , ) (:( %@% 9 ( ( . 0 : 1 7 B (,(4C , : 1 7 ) ( , + , ( )4 9 , 4 "+ + + , 33( , , 3 + B (,(4C , 4 "+ + + , + 3+ 4 , : 1 7 ) ( , + , ( + )4 0 6 3 : +, 4 "+ + , )("+ ( (, ), +4)+, )+" - ( + + " +" + + ), $ 4 + 4 6 + ) "( ( )4 0 " "( + + ( 3 3 ( () %, $ , 4( ) 4 )4 D ), ,)+ " E > - ( + + " +" + + ), $ 4 + 4 6 + ) "( ( )4 0 " "( + + ( 3 3 ( () > D F F > - ( + , +," )+8+, )+ : + +3 + 3, , 4( ) ) 7 3 + 7 +,( 23 45678 $ + % * $ % 4 "+ + + +0 :( " )4 7 : +) , " + 4 4( ) :( " 4 )+ 0 > " ,+$" ,+ ) :( " 4 )+ 0 > @ 7 " 9 ( ( + 0 3, 7+ + ) 4 4( " 7+ + 33+ " 7+ ) , ) ,+ +4 " ,+$ " ,+ ) ) + 3 3 " + , "( ,( "+ ) + (40 ) + 33 4 4 " 6 , ) 6 + ) 4 )+ 6 " 4 4( ? ) , )+" 4 "+ + 0 )4 4 4( " 7+ , +8 4 ) , ) "+ 3 3 4 , = " + + +7(, +, 3 7 6 , 6 4 6 6 3 +7 +, )4 4 4( , 4 4 , 0 ) 3,

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

, +/+ ) + 3 A( (10 9 ( ( G+ ,()( 0 ) ,+ , +/+ ) 8+)+,0 ) ,+ 7 ) )+, , 4 6 ,+ = " + + : + , , +8+ ) 8+)+, 4 + 3, , , ) + 7 3 7 "+) " 7 +, , ) "+ 30 4 , + , 3 ) () 4 , : 4 )+ ) + 33 4 )+ 4 ) , 8 )+"+ ) 6 3 ) 1 " (4( ) () 4 , : 7 7 +" + + 3, , 4( ) 4 )+ 4 " 6 , ) "+ 3 4 , + 6 , " 7 (, 4 ) ) > 6 3 +4 " + $ , 4( ) )4 +) +7()+ , 4( ) 4 )+ 4 7( + 4 6 +" + + 3, , 4( ) 4 )+ 4 " 6 , ) "+ 3 4 , + 6 , " 7 (, 4 ) ) > 6 3 +4 " + $ , 4( ) )4 @ 7 " 23 45678 ? ) , )+"0 4 4 )+ 3 + 3, , 4( ) + 33+ 4 )+ +"+,+ + 3, , 4( ) ) 3 9 (:(, 4 )+" + 3, , 4( ) ) "( ( 4 )+ +4 )+ 4 4 "+ + + +0 )(, " , 3 + ) 3 = )+" 4 "+ + + + ) : " 3 4 "+ + 6 3 +" ,(, " % 4( +0 6 3 3 , " 6 , ) "+ 3 4( 3 )+", , 4( ) 4 )+ ) 7 ) 0 > "+ + " + 6 3 ) : " +" ,(, " ' ) "0 6 3 3 , " 6 , ) "+ 3 6 3 +" ,(, " 4 , 3 )+", , 4( ) ) 7 ) > 4 , 7 4 " 3)( 3 " " ,) , , ( +, )+ 4 , ) + + 3 4 )+ - ) "+ 3 + 1 "+ 3 4 , " 4 , 6 , , "( 4 )+ 6 3 )+ ) + 3 ( (" 9 6 , , "( 4 )+ (4 , ) " ) ( 4 , ( (, 33 "+ + 8 )+ 4 )+ = " 6 3 + ) , 4 )+ , : + 4 + 7 3 4 , ( (, +"+ 4+ 6 3 ) )( + % " 4 33 "+ + 8 )+ + 4 )+ 0 4 , , 7 + 4 : " ) ( (, 3 )+ , "( 7 +, + 8 )+ 7 7 ) 8 , ) 4+ 3 6 )+ :(3 +7 + , ) 4 ( (, 7 6 4 4 , :+, )+ 6 3 7 "( 4 - ) "+ 3 4 , + <%. 9 3 % , : +" ,) , 4 ) 4 , " ,(, /+)+ -( )+ , 4( ) +, 3 +, : + +3 + 3, , 4( ) 6 + ( , 4( ) + 33+0 , 4( ) ) 3 , 4( ) = )+" 4 + ( 3 ), $ 4 + 4 6 ), $ + 4 + + ( :(, 4 7 " ? ) , 7 " , 3 + , 4( ) 7 +, + 4 , 4 7( + 0 % 7( + 0 0 0 0 )(, , " , 3 + ) 3 ?( + (4 , 4 +" + , 4( ) 4 )+ 4 +),()+ 4 , %, , 4( ) 7( + " 0 > )(, " , 3 + , 4( ) ) 3 9 ( (

4, ) < 0 " 6 3 4 "( +" ,(, ) +),()+ 4 )+ 4 , 6 + ( 4 , 4 "( 4( 6 + , ( +, )+ 6 3 7 +, ( (, ( 7( , , ) 4 )+ 3 4 + 3 6 7 6 3 +3( , 0 +4 , , +)+ 6 3 6 3 4 )+ " 7+ 7(, +,( "+7 , 4 )+ " 7 + ,)+ , 4( () ( 4 ) " ) , ) "+ 30 " ) 7( " +" ,(, " 4 , % , ) "+ 30 +),()+ +" ,(, + , " , 8 " ) + 33 4 )+ , +, +7 + 4 6 + , 7 ) ) 6 3, ; +),()+ 4 , 6 3 6 3, + , 7 ) , , 3 )+", , ( +, )+ 6 3 7 +, 4 )+ 4 , ) + 33 , + 3, , , 4( ) 4 )+ % " + + (0 4 6 4 + + 8 )+ 6 3 : " ) ( + 3 +0 4 + 3, , 4 4 )+ 3 + 7 $ 7 ( + 8 )+ 4 6 ,+ ?() +0 # ( +),()+ 4 , )(, , 4 ) ) + ) "( ( 7( + 4 6 ,( )+ = " + + +) 7 7, 4 )+ ,( 3 6 , +, 4 , 3 4 7+ ) +),()+ - +, 4 )+ ) + , 6 , 4 )+ ) + 3+ ) 3 6( + , 3+ , ) "+ 3 ) 7( ) + 33 + 8 )+ 6 3 + 4 , ,( 3 ,)+ " ?() +0 " = 6 ! " %% 5; 4 2! * 8 ;# ## ? # ) %; :% : " %& 6$ 7 " %& 6$ $ ;4 $# ? % %& 6$ ; ! ;6 &: ? & %; :% ?( + (4 , 4 +" + , 4( ) 4 )+ 4 4 6 4 , ?( + 4 " +" + $ ), + 33+ )(, , " , 3 + , 4( ) 7 +, = " + + ( :(,, 7 1 6 + ) )4 4( ) 3 4 6 4 , 4 ) , ) "+ 3 9 ( ( 4, ) < 0 )4 , , ) "+ 3 6 3 () +) 4 +,

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