• Tidak ada hasil yang ditemukan

EFFECTS OF EMOTIONAL LABOR, ORGANIZATIONAL SUPPORT, AND JOB SATISFACTION ON TURNOVER INTENTION

N/A
N/A
Protected

Academic year: 2023

Membagikan "EFFECTS OF EMOTIONAL LABOR, ORGANIZATIONAL SUPPORT, AND JOB SATISFACTION ON TURNOVER INTENTION"

Copied!
25
0
0

Teks penuh

(1)

Effects of Emotional Labor,

Organizational Support, and Job Satisfaction on Turnover

Intention

by Slamet Widodo

Submission date: 09-Mar-2023 02:56PM (UTC+0700) Submission ID: 2032846967

File name: Prosiding_Atlantis_Press_OK.pdf (604.62K) Word count: 6441

Character count: 36115

(2)

3 4

4

4

4

6 24

25

26

35

44

67

(3)

1

1

1

2

3

28 23

41

41

56

66

68 72

73

76

77

81

86 87

(4)

5 9

13

17 19

57

69 91

(5)

2

8

10

12

26 30 45

46

46

70

74

75 78

92

(6)

1 5

15

17

24

35 39

50

53

55 58

63

71

(7)

2

3

5 15

27 59 65

84

(8)

1 3

11

11

14

16

19

21

23

33

34

37

40 43

49

51 54

60 61 82

83

85

89

90

96

97

(9)

1 2

3 7

7

7 11

14

16

17 18

22

27 29

31

32

36

42

47 48

52 62

79

80

88 93

94

95

(10)

18

20 38

(11)

22 %

SIMILARITY INDEX

17 %

INTERNET SOURCES

19 %

PUBLICATIONS

12 %

STUDENT PAPERS

1 1 %

2 1 %

3 1 %

4 1 %

5 < 1 %

6 < 1 %

7 < 1 %

Effects of Emotional Labor, Organizational Support, and Job Satisfaction on Turnover Intention

ORIGINALITY REPORT

PRIMARY SOURCES

mdpi-res.com

Internet Source

Mohsen Ejrami, Nader Salehi. "The Effect of Big Data on Firm Value: The Mediation Roles of Innovation and Financial Performances", ScienceOpen, 2022

Publication

link.springer.com

Internet Source

Submitted to University of Oklahoma Health Science Center

Student Paper

arno.uvt.nl

Internet Source

doc-pak.undip.ac.id

Internet Source

pkhht.dlu.edu.vn

Internet Source

(12)

8 < 1 %

9 < 1 %

10 < 1 %

11 < 1 %

12 < 1 %

13 < 1 %

14 < 1 %

15 < 1 %

16 < 1 %

17 < 1 %

www.tandfonline.com

Internet Source

ىﺪﻣ ﺔﺳارد" .ﯽﺑراﻮﺸﻟا ﺔﻠﯿﺒﻧ ,رﻮﺼﻨﻣ ﻦﯿﻔﯿﻧ ,سﺎﺒﻋ ﺮﻣﺎﺗ ﺐﺗﺎﮑﻤﻟا ﻢﺴﻗ ﻰﻠﻋ ﻖﯿﺒﻄﺘﻟﺎﺑ :ﻰﻔﻃﺎﻌﻟا ﻞﻤﻌﻠﻟ ﻦﯿﻠﻣﺎﻌﻟا ﻖﯿﺒﻄﺗ ﺔﺣﺎﯿﺴﻟا ﺔﯿﻠﮐ ﺔﻠﺠﻣ ,"ةﺮﻫﺎﻘﻟﺎﺑ مﻮﺠﻧ ﺲﻤﺨﻟا قدﺎﻨﻔﻟﺎﺑ ﺔﯿﻣﺎﻣﻷا 2018 ,تادﺎﺴﻟا ﺔﻨﯾﺪﻣ ﺔﻌﻣﺎﺟ - قدﺎﻨﻔﻟاو

Publication

Submitted to Erasmus University of Rotterdam

Student Paper

www.webology.org

Internet Source

ijssst.info

Internet Source

Submitted to Postgraduate Schools -

Limkokwing University of Creative Technology

Student Paper

theses.hal.science

Internet Source

Submitted to Walden University

Student Paper

hal.inria.fr

Internet Source

www.cbmsbm.com

Internet Source

(13)

18 < 1 %

19 < 1 %

20 < 1 %

21 < 1 %

22 < 1 %

23 < 1 %

24 < 1 %

25 < 1 %

26 < 1 %

eudl.eu

Internet Source

files.eric.ed.gov

Internet Source

www.hindawi.com

Internet Source

www.ijstr.org

Internet Source

pt.scribd.com

Internet Source

123doc.net

Internet Source

Guifang Fu, Ronglu Shen, Yimei Wei. "The Influence of Emotional Labor on Turnover Intention of Hotel Employees: Mediating

Effect of Emotional Dissonance", Open Journal of Business and Management, 2020

Publication

Submitted to Higher Education Commission Pakistan

Student Paper

James Gerard Caillier. "Towards A Better Understanding of Public Service Motivation and Mission Valence in Public Agencies", Public Management Review, 2014

Publication

(14)

27 < 1 %

28 < 1 %

29 < 1 %

30 < 1 %

31 < 1 %

32 < 1 %

33 < 1 %

34 < 1 %

fe.ummetro.ac.id

Internet Source

www.frontiersin.org

Internet Source

Submitted to University of Bristol

Student Paper

globalresearchonline.net

Internet Source

Bergheim, Kjersti, Morten Birkeland Nielsen, Kathryn Mearns, and Jarle Eid. "The

relationship between psychological capital, job satisfaction, and safety perceptions in the maritime industry", Safety Science, 2015.

Publication

koreascience.or.kr

Internet Source

Submitted to General Sir John Kotelawala Defence University

Student Paper

Brown, Eric A., Nicholas J. Thomas, and Robert H. Bosselman. "Are they leaving or staying: A qualitative analysis of turnover issues for

Generation Y hospitality employees with a

hospitality education", International Journal of Hospitality Management, 2015.

Publication

(15)

35 < 1 %

36 < 1 %

37 < 1 %

38 < 1 %

39 < 1 %

40 < 1 %

41 < 1 %

Jaeyoung Lim, Kuk-Kyoung Moon. "Exploring the Effect of Emotional Labor on Turnover Intention and the Moderating Role of

Perceived Organizational Support: Evidence from Korean Firefighters", International

Journal of Environmental Research and Public Health, 2023

Publication

coek.info

Internet Source

gujaratresearchsociety.in

Internet Source

repository.unj.ac.id

Internet Source

Monica Torland. "Emotional labour and job satisfaction of adventure tour leaders: Does gender matter?", Annals of Leisure Research, 2011

Publication

Submitted to University of Leicester

Student Paper

Won-Moo Hur, Tae-Won Moon, Yeon Sung

Jung. "Customer response to employee

emotional labor: the structural relationship

between emotional labor, job satisfaction, and

(16)

42 < 1 %

43 < 1 %

44 < 1 %

45 < 1 %

46 < 1 %

Marketing, 2015

Publication

Zin Mar Aung, Djoen San Santoso, Tharindu C.

Dodanwala. "Effects of demotivational

managerial practices on job satisfaction and job performance: Empirical evidence from Myanmar’s construction industry", Journal of Engineering and Technology Management, 2023

Publication

pdfs.semanticscholar.org

Internet Source

www.semanticscholar.org

Internet Source

Drach-Zahavy, Anat, Rinat Buchnic, and Michal Granot. "Antecedents and consequences of emotional work in midwifery: A prospective field study", International Journal of Nursing Studies, 2016.

Publication

Pradip Kumar Sahu. "Research Methodology:

A Guide for Researchers In Agricultural Science, Social Science and Other Related Fields", Springer Science and Business Media LLC, 2013

Publication

(17)

47 < 1 %

48 < 1 %

49 < 1 %

50 < 1 %

51 < 1 %

52 < 1 %

www.gssrr.org

Internet Source

Kim, Woo Gon, Hyung-Min Choi, and Jun (Justin) Li. "Antecedents and outcomes of migrant workers’ sociocultural adjustment in the hospitality industry", International Journal of Hospitality Management, 2016.

Publication

Linzhuo Wang, Mengtong Jiang, Fangwei Zhu, Pingping Song. "Untangling Employee Well- Being in Projects: A Configural Analysis of Job Stressors and Psychological Needs", Journal of Management in Engineering, 2022

Publication

Peng, Yu-Ping. "Buffering the Negative Effects of Surface Acting: The Moderating Role of

Supervisor Support in Librarianship", The Journal of Academic Librarianship, 2015.

Publication

Taeshik Gong, JungKun Park, Hyowon Hyun.

"Customer response toward employees’

emotional labor in service industry settings", Journal of Retailing and Consumer Services, 2020

Publication

revistas.itm.edu.co

Internet Source

(18)

53 < 1 %

54 < 1 %

55 < 1 %

56 < 1 %

57 < 1 %

58 < 1 %

59 < 1 %

Submitted to M.M. International School, Mullana

Student Paper

Submitted to University of Johannsburg

Student Paper

revolution.allbest.ru

Internet Source

Colleen Bee, Donald O. Neubaum. "The role of cognitive appraisal and emotions of family

members in the family business system", Journal of Family Business Strategy, 2014

Publication

F. Calisir, C.A. Gumussoy, I. Iskin. "Factors affecting intention to quit among IT

professionals", 2009 IEEE International Conference on Industrial Engineering and Engineering Management, 2009

Publication

Gönül KAYA Özbağ, Gökçe Çiçek Ceyhun.

"Does Job Satisfaction Mediate the

Relationship between Work-family Conflict and Turnover? A Study of Turkish Marine Pilots", Procedia - Social and Behavioral Sciences, 2014

Publication

Hülya Yüksek, Mazlum Çelik, Ahmet Keser.

"The Mediator Role of Well-Being in the Effect

(19)

60 < 1 %

61 < 1 %

62 < 1 %

63 < 1 %

64 < 1 %

65

of COVID-19 Anxiety on Occupational Commitment: A research in the aviation

sector", International Journal of Occupational Safety and Ergonomics, 2022

Publication

Julie I. Hancock, David G. Allen, Craig

Soelberg. "Collective turnover: An expanded meta-analytic exploration and comparison", Human Resource Management Review, 2017

Publication

Wang, Zhen, Xupei Li, and Kan Shi. "The relationship among transformational

leadership, work engagement, and emotional labor strategy", 2010 IEEE 2nd Symposium on Web Society, 2010.

Publication

de Jonge, J.. "Emotional job demands and the role of matching job resources: A cross-

sectional survey study among health care workers", International Journal of Nursing Studies, 200810

Publication

www.emeraldinsight.com

Internet Source

www.grafiati.com

Internet Source

www.nature.com

Internet Source

(20)

< 1 %

66 < 1 %

67 < 1 %

68 < 1 %

69 < 1 %

70 < 1 %

71 < 1 %

www.omicsonline.org

Internet Source

Carver, L.. "Survey of generational aspects of nurse faculty organizational commitment", Nursing Outlook, 201105/06

Publication

Gentrit Berisha, Rrezon Lajçi. "Fit to Last?

Investigating How Person-Job Fit and Person- Organization Fit Affect Turnover Intention in the Retail Context", Organizations and

Markets in Emerging Economies, 2020

Publication

Jiang, Xuan, Zhou Jiang, and Dong Soo Park.

"Emotional labor strategy and job satisfaction:

A Chinese perspective", Social Behavior and Personality An International Journal, 2013.

Publication

JungHoon (Jay) Lee, Chihyung “Michael” Ok, Seung-Hoon Lee, Choong-Ki Lee. "Relationship between Emotional Labor and Customer

Orientation among Airline Service

Employees", Journal of Travel Research, 2017

Publication

Neerpal Rathi, Deepti Bhatnagar, Sushanta

Kumar Mishra. "Effect of Emotional Labor on

(21)

72 < 1 %

73 < 1 %

74 < 1 %

75 < 1 %

76 < 1 %

77 < 1 %

78 < 1 %

79 < 1 %

Emotional Exhaustion and Work Attitudes among Hospitality Employees in India",

Journal of Human Resources in Hospitality &

Tourism, 2013

Publication

Timothy A. Judge, Christine L. Jackson, John C.

Shaw, Brent A. Scott, Bruce L. Rich. "Self- efficacy and work-related performance: The integral role of individual differences.", Journal of Applied Psychology, 2007

Publication

Submitted to University of Durham

Student Paper

dokumen.pub

Internet Source

etd.uum.edu.my

Internet Source

onlinelibrary.wiley.com

Internet Source

www.annualreviews.org

Internet Source

www.dovepress.com

Internet Source

www.isabb.academicjournals.org

Internet Source

www.koreascience.or.kr

(22)

80 < 1 %

81 < 1 %

82 < 1 %

83 < 1 %

84 < 1 %

85 < 1 %

ﯽﻧﺎﺴﻌﻨﻟا ﻦﺴﺤﻤﻟاﺪﺒﻋ ,ﺮﺤﻟا ﺔﻨﯿﺜﺑ ,ﺲﯾﺮﺠﻟا هرﻮﻧ.

"Antecedents of Organizational Commitment:

The Mediating Effect of Job Satisfaction in Saudi Labor Sector", 2022 ,ةرادﻺﻟ ﺔﯿﺑﺮﻌﻟا ﺔﻠﺠﻤﻟا

Publication

Submitted to City University of Hong Kong

Student Paper

Dhara Shah, Bob Russell, Adrian Wilkinson.

"Opportunity and opportunism: The

expatriation practices of Indian information technology multinational corporations", Journal of International Management, 2017

Publication

Mingxing Li, Arif Jameel, Zhiqiang Ma,

Hongzheng Sun, Abid Hussain, Sidra Mubeen.

"Prism of Employee Performance Through the Means of Internal Support: A Study of

Perceived Organizational Support", Psychology Research and Behavior Management, 2022

Publication

Oscar Hengxuan Chi, Asim Saldamli, Dogan

Gursoy. "Impact of the COVID-19 pandemic

on management-level hotel employees’ work

behaviors: Moderating effects of working-

(23)

86 < 1 %

87 < 1 %

88 < 1 %

89 < 1 %

90 < 1 %

from-home", International Journal of Hospitality Management, 2021

Publication

Personnel Review, Volume 43, Issue 6 (2014- 09-16)

Publication

Ronald H. Humphrey, Blake E. Ashforth, James M. Diefendorff. "The bright side of emotional labor", Journal of Organizational Behavior, 2015

Publication

Abisola Leah Akosile, Mehmet Ali Ekemen.

"The Impact of Core Self-Evaluations on Job Satisfaction and Turnover Intention among Higher Education Academic Staff: Mediating Roles of Intrinsic and Extrinsic Motivation", Behavioral Sciences, 2022

Publication

Hyun Jeong Kim, Won-Moo Hur, Tae-Won Moon, Jea-Kyoon Jun. "Is all support equal?

The moderating effects of supervisor,

coworker, and organizational support on the link between emotional labor and job

performance", BRQ Business Research Quarterly, 2017

Publication

Lee, JungHoon (Jay), and Chihyung Michael

Ok. "Understanding hotel employees’ service

(24)

91 < 1 %

92 < 1 %

93 < 1 %

94 < 1 %

95 < 1 %

on conservation of resources theory", International Journal of Hospitality Management, 2014.

Publication

Shi Xu, Larry R. Martinez, Qin Lv. "Explaining the Link Between Emotional Labor and

Turnover Intentions: The Role of In-Depth Communication", International Journal of Hospitality & Tourism Administration, 2017

Publication

dx.doi.org

Internet Source

Khurram Shahzad, Shakeel Ahmad Khan, Abid Iqbal, Omer Shabbir. "Effects of Motivational and Behavioral Factors on Job Productivity: An Empirical Investigation from Academic

Librarians in Pakistan", Behavioral Sciences, 2023

Publication

Thi Nguyet Que Nguyen, Quan Ha Minh Tran, Mathew Chylinski. "Empathy and delight in a personal service setting", Australasian

Marketing Journal (AMJ), 2019

Publication

abd88079-bdc5-4274-9638- f3715aab13b0.filesusr.com

Internet Source

(25)

96 < 1 %

97 < 1 %

Exclude quotes On Exclude bibliography Off

Exclude matches Off

eprints.whiterose.ac.uk

Internet Source

go.gale.com

Internet Source

Referensi

Dokumen terkait

pengakuan, penentuan status pribadi dan status hukum setiap peristiwa kependudukan dan peristiwa penting yang dialami oleh penduduk di Kabupaten Kutai Barat, perlu

(2) Dalam hal Pemerintah Kota menemui kesulitan untuk penetapan harga jual objek retribusi dan atau harga dasar, sebagaimana dimaksud Pasal 14, maka Kepala Daerah dapat menetapkan

Maka dari itu di kawasan Indonesia bagian Timur khususnya di kota Surabaya seharusnya memiliki sebuah fasilitas pusat perdagangan elektronik yang dapat menampung segala

Maksudnya motif–motif yang timbul karena dipelajari. Sebagai contoh dorongan untuk belajar suatu cabang ilmu pengetahuan, dorongan untuk mengajar sesuatu di dalam masyarakat.

• Optimalisasi IPA di Kecamatan Sambas, Kecamatan Tebas, Kecamatan Pemangkat, Kecamatan Semparuk, Kecamatan Jawai, Kecamatan Teluk Keramat, Kecamatan Salatiga,

Sehingga dari hal tersebut maka saya berencana untuk membuat alat yang mempermudah pekerjaan manusia dalam membuat suatu rangkaian untuk langkah awal yaitu

Perancangan dan ana/isa yang dilakukan berdasarkan pada referensi yang berkaitan dengan perancangan pipa bawah /aut serta rules yang diberikan oleh Germanischer Lloyd

(1) Penyuluh Kehutanan Pelaksana, pangkat Pengatur Muda tingkat 1, golongan ruang II/b sampai dengan Penyuluh Kehutanan Penyelia, pangkat Penata, golongan ruang III/c dan Penyuluh